To Infinity (and Zero) and Beyond Presented by Dr. Bill Bellows Presented by Dr. Bill Bellows...
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Transcript of To Infinity (and Zero) and Beyond Presented by Dr. Bill Bellows Presented by Dr. Bill Bellows...
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To Infinity (and Zero) and BeyondTo Infinity (and Zero) and Beyond
Presented by
Dr. Bill BellowsPresented by
Dr. Bill Bellows
October 23, 2009
ASQ Orange Empire’s Quality Day, Santa Ana, CA
October 23, 2009
ASQ Orange Empire’s Quality Day, Santa Ana, CA
Associate Fellow
Pratt & Whitney Rocketdyne
Canoga Park, CA
818-586-6579
Associate Fellow
Pratt & Whitney Rocketdyne
Canoga Park, CA
818-586-6579
President
In2:InThinking Network
Canoga Park, CA
818-489-3009
President
In2:InThinking Network
Canoga Park, CA
818-489-3009
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Abstract: The aim of this session is to present a proposal for “better thinking about thinking” as it applies to quality. Thinking about thinking, or inthinking, is about a transformation of the ways people think. The organization of thinking itself and the awareness that there is a choice of alternative ways of thinking when creating better solutions, presents a significant and exciting departure from traditional approaches. This session will offer insights on how Dr. Genichi Taguchi’s ideas on “robust design” have been integrated with Dr. W. Edwards Deming’s “new economics” to establish both “InThinking” and “Enterprise Thinking”. In doing so, the presentation will offer an introduction to ongoing activities within Pratt & Whitney Rocketdyne to convert the unrealized potential embedded in the principles of Taguchi and Deming into practical ways that reduce losses to both society and Pratt & Whitney Rocketdyne.
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AimQuizInSightsInterchangeable PartsBetter Thinking About Thinking
AgendaAgenda
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AimAimIntroduce the potential energy of
integrating the management theories and thinking of
and many others...
Dr. W. Edwards Deming
Dr. Genichi Taguchi
Dr. Edward de Bono
Dr. Russell Ackoff
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DecisionsDecisions
“If your boss gives you a question and only 5 minutes to answer it, there are only 3 possible answers – 0, 1, and infinity. You’ll have five minutes to decide which one it is.”
Professor R.E. Mayle
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Tank Engines and Rocket Tank Engines and Rocket EnginesEngines
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RS-68RS-68
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QuizQuiz
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What is the leading use of alligator skin in the United States today?
Q1: AlligatorsQ1: Alligators
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Describe how to make an Arnold Palmer (drink)
Q2: Arnold PalmerQ2: Arnold Palmer
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Q3: Pepsi Flavor Profile Q3: Pepsi Flavor Profile
Taste
Time
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Who makes the best automobile tires in the world today?
Q4: Automobile TiresQ4: Automobile Tires
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How much time is spent discussing parts which are good and arrive on time?
Q5: Time ManagementQ5: Time Management
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How important is customer satisfaction?
Q6: SatisfactionQ6: Satisfaction
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Q7: The Last StrawQ7: The Last Straw
Did the last straw break the camel’s back?Did the last straw break the camel’s back?
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Q8: GradesQ8: Grades
RS-68
What letter grade is required for all What letter grade is required for all parts purchased?parts purchased?
MaseratiGran Turismo
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Q9: Cutting WoodQ9: Cutting WoodGiven a piece of wood that will be cut into 2 pieces....
how many lines will be drawn acrossthe top face before the cut is made?
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Q10: AdditionQ10: Addition
Under what conditions does one plus one equal 2?
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InSightsInSights
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Trip ReportTrip Report
ET Organization Non-ET Organization
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(physical)
(people)
ET Organization Non-ET Organization
Trip ReportTrip Report
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Q1: Alligator SkinQ1: Alligator Skin
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Q1: Alligator SkinQ1: Alligator Skin
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Q2: Arnold PalmerQ2: Arnold Palmer
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Q2: Arnold PalmerQ2: Arnold Palmer
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Q3: Pepsi Flavor Profile Q3: Pepsi Flavor Profile
Taste
Time
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Possible Answers toPossible Answers toQ3: Pepsi Flavor Profile Q3: Pepsi Flavor Profile
Taste
Time
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Possible Answers toPossible Answers toQ3: Pepsi Flavor Profile Q3: Pepsi Flavor Profile
Taste
Time
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Black & WhiteAbsolutesGood/Bad, Up/DownCategories
Shades of GrayContinuumRelativeWholeness
Styles of Thinking Styles of Thinking
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Who makes the best automobile tires in the world today?
Q4: Automobile TiresQ4: Automobile Tires
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InThinking & Enterprise InThinking & Enterprise ThinkingThinking
Increase individual awareness on thinking (InThinking)
Evolve the way we behave
Evolve the way we run our organizations
Evolve the way we think together
(Enterprise Thinking)
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Perception & ThinkingPerception & Thinking
“How the world we perceive works depends on how we think.
The world we perceive is a world we bring forth through our thinking.”
H. Thomas Johnson
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(physical)
(people)
ET Organization Non-ET Organization
Trip ReportTrip Report
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Q5: Time ManagementQ5: Time Management
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DecisionsDecisions
“If your boss gives you a question and only 5 minutes to answer it, there are only 3 possible answers – 0, 1, and infinity. You’ll have five minutes to decide which one it is.”
Professor R.E. Mayle
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Management By ExtremesManagement By Extremes
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Management By ExtremesManagement By Extremes
Zero Infinity
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Reducing Cost, Waste, Inventory, Variation, etcTalk about “Working Together”Striving for “Zero Defects” Striving for “Zero Waste”Striving for “Satisfaction”Continuous ImprovementUsing Metrics for Alignment*
*without a thinking transformation
Present StatePresent State
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Twin DayTwin Day(AKA(AKAVariationVariationReductionReductionDayDay))
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The Boeing Company - The Boeing Company - Vision 2016Vision 2016 Core Competencies
Detailed Customer Knowledge
Large-Scale Systems Integration
Lean Enterprise
Values Leadership Integrity Quality Customer Satisfaction People Working Together A Diverse and Involved
Team Good Corporate
Citizenship Enhancing Shareholder
Value
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Q6: DisappointmentQ6: Disappointment
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Q6: DisappointmentQ6: Disappointment
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ExpectationsExpectations
Value
Disappointment
Expectation
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Expectation DynamicsExpectation Dynamics
Value
Disappointment
ExpectationSatisfaction
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Expectation DynamicsExpectation Dynamics
Value
Disappointment
ExpectationSatisfaction
Delight
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AssumptionsAssumptionsA better way to operate an organization is
to invest resources with the ability to manage customer delight, satisfaction, and disappointment
Better investment results from discovering opportunities to invest
The discovery of opportunities for investment is limited by how thinking is conditioned
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What is needed ?What is needed ?
Thinking that promotes better
discovery
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Q7: Counting StrawsQ7: Counting Straws
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Q8: GradesQ8: Grades
RS-68
What letter grade is required for all What letter grade is required for all parts purchased?parts purchased?
MaseratiGran Turismo
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(physical)
(people)
ET Organization Non-ET Organization
Trip ReportTrip Report
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Interchangeable PartsInterchangeable Parts
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Interchangeable Parts ??Interchangeable Parts ??
Space Shuttle Main Engine
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Interchangeable Parts ??Interchangeable Parts ??
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Given a piece of wood that will be cut into 2 pieces....
how many lines will be drawn acrossthe top face before the cut is made ?
Q9: Cutting WoodQ9: Cutting Wood
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target
Q9: Cutting WoodQ9: Cutting Wood
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target
Q9: Cutting WoodQ9: Cutting Wood
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“A product or a service possesses quality if it helps somebody and enjoys a good and sustainable market”
Source: The New Economics, W. Edwards Deming, 1993
W. E. Deming on QualityW. E. Deming on Quality
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“Zero defects is another way of saying ‘do it right the first time’”
Quality is defined as conformance to requirements
Source: Let’s Talk Quality, Philip Crosby, 1989
Philip Crosby on QualityPhilip Crosby on Quality
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0.22980.2299
0.23000.2301
0.23020.2303
0.23040.2305
0.23060.2307
0.23080.2309
0.23100.2311
0.23120.2313
0
50
100
150
200
250
300
350
Hole Diameter, inches
Frequency
LOWER SPEC LIMIT 295 UPPER SPEC LIMIT
101
42
121
206
166
80
3112 10 1 5 7 2
DefectsDefects
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“Quality is the minimum of lossimparted to the Society by a product after its shipment to a customer”
Source: Introduction to Quality Engineering , Genichi Taguchi, 1983
Genichi Taguchi Genichi Taguchi on Qualityon Quality
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UpperSpecification
Limit
Lower Specification
Limit
TARGET(desired value of
parameter)
“Loss to Society”
Taguchi’s Quality Loss Taguchi’s Quality Loss FunctionFunction
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A Better ViewA Better View
“The Taguchi Loss Function is a better view of the world”
W. Edwards Deming
Source: Out of the Crisis, W. Edwards Deming, 1986
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10: Addition10: Addition
1 + 1 = ???
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10: Addition10: Addition
“You think because you understand one you must understand two, because one and one makes two. But you must also understand and.”
Donella Meadows
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BetterBetterThinking About Thinking About
ThinkingThinking
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Resource & Relationship Management (Striving for Balance)
Thinking & Learning Together - Then Working Together
Managing Customers’ ExpectationsContinuous Investment Using Thinking for Alignment
InThinking and Enterprise Thinking
Future StateFuture State
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Imagine the Possibilities...Imagine the Possibilities...when operating in an “Enterprise Thinking”
environment
if we could develop a broader appreciation of “continuous and connected learning”
if we could develop a deeper appreciation of “working together,” “learning together,” and “thinking together”
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Imagine the Possibilities...Imagine the Possibilities...and the markets we could create
Working Together Investing Together Designing Together Building Together Learning Together Thinking Together Leading Together
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VisioningVisioning
“it’s not what the vision is that is important...
it’s what the vision does...”
Robert Fritz
Source: The Fifth Discipline, Peter Senge, 1992
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Questions/Comments/Feedback:
Bill Bellows
Email: [email protected]
Additional InformationIn2:InThinking Network
www.in2in.org
Questions/Comments/Feedback:
Bill Bellows
Email: [email protected]
Additional InformationIn2:InThinking Network
www.in2in.org