Tnooz-Sabre FREE webinar – Ahead of the pack: Tools for next generation travel managers

Ahead of the PackTools for Next generation Travel

Managers

28 September 2011

Kevin May,Editor / Moderator

Poll no. 1

4

Ahead of the Pack

Tools for Next Generation Travel Managers

© 2011 Sabre Travel Network Confidential. Not for redistribution

Customer Loyalty

Win customers and keep them coming back—

Great value. Great service.

Business Performance

Grow revenue and control costs—

More revenue. More efficiency.

Top of MindWHAT TRAVEL AGENCIES and TRAVEL MANAGEMENT COMPANIES TELL US IS IMPORTANT


sloweconomic recovery

shoppingcomplexity

suppliermerchandising

interfacetransformation

mobiletraveler

socialand virtual

growth

complex travelmanagement

service modelchanges

costand revenue

pressures

better informed,more demanding

travelers

finding agentswith GDS format

knowledge

self-servicedemands

ANDNews Trends

virtual meetings &

teleprescence

Experiences Shape Expectations

The New TravelerLEISURE or CORPORATE?


Information Sources

Research Time Spent

Decision Making Influences

Technology Devices

Travel Agents – who’s next

Are you ready?

Leisure TravelerEXPERIENCES



Travelers spend

considerable

TIME

researching

each phase of

travel…

ResearchMEASURING TIME SPENT

Are you?

People trust people who are like them.People trust advice from people in their network.

Corporate travelers are also connecting.

Making DecisionsINFLUENCERS


http://www.focus.com/

http://www.meetin.org/

http://www.ziggs.com/home.aspx

http://networkingforprofessionals.com/index.php

http://www.smallbusinessbrief.com/

http://sphinn.com/

http://www.43things.com/

http://www.sologig.com/Default.aspx

Various types of

devices in play,

each with their

own attributes of

location

awareness and

accessibility

50 more tablets brands are headed to marketin time for Christmas

TechnologyMULTIPLE DEVICES

Popular Travel Applications

Nearly every aspect of travel has an app.

FLIGHT SCHEDULES

ENTERTAINMENT BOOKINGS

BOOKS

TRAVELNARRATION

PHOTOSHARING

WEATHER

CUSTOMS

WI-FI SEARCH

MAPS PACKING TIPS

HOTEL SERVICESCURRENCY

CONVERSION

LANGUAGETRANSLATION

WORDPROCESSING

SATELLITEPHONE

DININGSEAT

MAPS

TechnologyBOUNDLESS FEATURES


http://www.where.com/local/

Travel CounselorWHO’S NEXT?


Only people born before a technologyis invented think of it as technology. Everyone else considers it part of the environment.Alan Kay—Apple Computer

82 % college graduates.Average 5-year career plan.9 % of the workforce.13 % of business travel.

What are the impacts…

…for travel suppliers?

…for Corporate travelers?

…for your business?

We know. = You know.

A recent study in the United Kingdom found 69 % of consumers use the Internet to book their holidays…

…compared to 23 % by phone.

Travel apps are fast-replacing 1:1 interactions (e.g., Concierge, Gate Agent) and published information (e.g., guidebooks, maps)

The same study showed that only recommendations by friends (28 %) and family (24 %) ranked on a par with online reviews. What’s more, 40 % of Britons over the age of 25 had written a holiday review online.

QuestionsANSWERS


Poll no. 2

Today’s trends are tomorrow’s reality

You will need to be equipped to handle this reality

Today’s Traveler Implications for You

Travelers research lots of information sources

Travel agent needs to be at least as well informed as traveler

Connected via as many online, offline, social and mobile channels

Whatever channel the traveler trusts, you will need to support it

Be ready to support all devices and apps

“Do you have an app for that”?

FutureBEING PREPARED


How CanTravel Counselors

Stay Aheadand

Meet These Traveler Expectations


19

Graphical tools similar to what travelers are using for research

Online Shopping Experience


20

Air Extras


Information on ancillary fees aggregated to provide the total price upfront

21

Information Aggregated


Relevant information from the web directly in the workflow…More Efficiency, Better Service

22

Information Aggregated


Relevant content from the web directly in the workflow…More Efficiency, Better Service

23

Flexible Shopping


Multiple Fares for flexible dates, in a single

calendar display

24

Email Travel OptionsEmail travel options directly from workflow. Tools designed for

travel counselor to provide better service, efficiently


25 © 2011 Sabre Travel Network Confidential. Not for redistribution

Merchandising and Personalization in the workflow

Air Merchandising


Payment for Economy Plus seats, directly in workflow

Air Merchandising


Easily manage multiple travelers and itineraries in a single view

Workflow Management

Socially ConnectedProfessional community for travel agents

Connected with social networks

Research user reviews and promote deals to your travelers


Agent – Traveler Interaction

Sabre Red Workspace With traveler collaboration


30

The Right Apps


Consumers Have Easy Access to a Variety of Apps


32

What if…

Connecting App Buyers and Sellers around the World


Plug and Play Apps

EASY TO USE

Global search, browse, filter

App categorization and tagging

App marketing content

User ratings and reviews

App suggest

Developer Centre

Red App purchase/shop reporting

Collaboration tools

All logos are the properties

of their respective owners © 2011 Sabre Travel Network Confidential. Not for redistribution

Customer Preference ViewerAllows agents to quickly view customer and corporate preferences, expected service levels.

App activated by telephony system that detects incoming caller


Restaurant ReservationsAllows agents to provide additional services to their travel customers.

Restaurant options triggered by destination or hotel location in booking


Travel ReviewsAssist agents in selecting the right hotels for their travel customers.

Hotel review list triggered by shopping and booking actions


Telepresence Increasing

New collaboration tools

Cost containment

Globalization

Sustainability


Poll no. 3

Virtual Meetings ReservationsAllows agents to provide services around this new emerging technology

Customers can rely on their travel counselors to service virtual meetings options wherever they are


Connected

Informed

Influential

Got an app for that

Are you ready?

Travel CounselorExpectations


Thank You!Archive copy of today’s webinar will appear on

www.tnooz.com within a few days.

Send questions and comments to Kevin May, [email protected]

http://www.tnooz.com/

mailto:[email protected]

Tnooz-Sabre FREE webinar – Ahead of the pack: Tools for next generation travel managers

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Transcript of Tnooz-Sabre FREE webinar – Ahead of the pack: Tools for next generation travel managers