TNCPE Site Visit

Opening Meeting – 2013

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Opening Meeting Agenda• Introductions • Applicant presentation• TNCPE presentation– TNCPE overview– Where we are in the process– Role of Examiners– Confidentiality and Code of Conduct– Site visit schedule

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Baldrige Performance Excellence Program

• Established by Congress in 1987• Purpose: to enhance U.S. business competitiveness

in a global economy by:– Identifying and recognizing role-model businesses– Establishing criteria for evaluating

improvement efforts– Disseminating and sharing best practices

• Internationally recognized and emulated

• National resourceMac Baldrige

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“Baldrige” Is an Effective Leadership System

• Common sense • Aligns the entire organization to achieve

the mission and vision and live the values• Identifies gaps• Asks really good questions:– For example: “How do senior leaders set your

organization’s vision and values?”– How can we do it better?

• Works for any organization!

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Why TNCPE?• Receive external feedback to drive

improvement– 4-tiered application program– All receive site visit & written feedback report– Train internal experts as Examiners– Learn & share best practices as a member

• Pre-requisite to Baldrige application– “Easy way in” to understanding and applying

Baldrige Criteria– Must win your state’s top award to be eligible to

apply to Baldrige

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www.TNCPE.org• “Driving organizational excellence in Tennessee”• Founded in 1993• Based on a national standard: Baldrige Criteria

for Performance Excellence with a focus on continuous improvement

• 501c(3) corporation• Powered by a volunteer workforce• National and international benchmark • Recognize – Train – Share

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TNCPE CultureMissionTo drive organizational excellence in Tennessee.

VisionTo be the partner of choice in leading Tennessee organizations to world-class performance excellence. Together . . . building a state of excellence.

ValuesCustomer focus InnovationIntegrity LeadershipRespect ExcellenceCollaboration Continuous improvement

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TNCPE Board of Directors Dr. Joe Alexander, Assoc DeanBelmont UniversityTony Benton, VP Strategic PlanningMountain States Health AllianceDr. Richard Brown, Vice ChancellorUT ChattanoogaKarla DavisDr. John Dreyzehner, CommissionerTN Dept. of HealthJim Duensing, EVP & CFOCaterpillar Financial ServicesDr. Linda Garceau, DeanEast Tennessee State Univ.Louis Gump, CEOImpact ManagementRebecca Hunter, CommissionerTN Dept. of Human ResourcesPatrick Lawton, City AdministratorCity of Germantown

Terri McGuire, SVPFirst TennesseeNorman McRae, CEOCaris HealthcareDr. Mark Montoney, EVP & CMOVanguard Health SystemsJean Rush, President and CEOKentucky Spirit Health Plan (Centene)Chuck Shoopman, AVPUT Institute for Public ServiceGeorge Strodtbeck III, Ex Dir. Quality & COSCummins Inc.Gail Thurmond, SVPMethodist Le Bonheur HealthcareVan Wardlaw, SVPTVAPatricia Weiland, CEOTRICORGreg York, Director of OperationsMarvin Windows and Doors

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Step 1Conduct self-assessment

Step 2Submit application to TNCPE

Step 3Examiner review & site visit

Receive Feedback ReportStrengths and OFIs

Judging

Assessment Process

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Role of the ExaminerThe examiner team will:• Learn more about your organization• Ask many questions• Listen for understanding• Take extensive notes• Review data and information• Respect the value and confidentiality of

information shared on site

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Examiner Rules of Conduct• Examiners are assigned to avoid conflict of interest• Examiners sign a Non-disclosure Agreement and Conflict of

Interest Statement• Applicant information is confidential• No materials will be taken off-site• No contact or consulting with applicant after site visit• No gifts or considerations accepted• No results of the site visit or application assessment will be

provided on-site• Award banquet etiquette

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Site Visit Agenda• Day 1

• Day 2

• Day 3

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QuestionsWhat questions do you have?

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Katie Rawls, President & CEOSue Alexander, Manager of Administration

Kelsey Alexander, Marketing & Communications Manager

Jim Ford, Program ManagerTennessee Center for Performance Excellence

2525 Perimeter Place Drive, Suite 122Nashville, Tennessee 37214

Phone: 615-889-8323or 800-453-6474

E-mail: contact@tncpe.org

www.TNCPE.org