Tahir MalikMOBILE NO -+92 312 5471556tahir.malik@ibexglobal.comtahiawan@gmail.com

OBJECTIVE

Seeking a position to enhance efficiency and to contribute the highest potential to achieve the objective of organization by obtaining a responsible and challenging position where I can utilize my education and work experience.

IT SKILLS

Programming Languages: C#, C++, C, Java, DBMS Microsoft: SQL, MySQL, Oracle Application Servers: IIS, Apache Programming Applications: MS Visual Studio.NET

CAREER SUMMARY

IBEX Global, Lahore, PakistanSr. Software Engineer (March 2013 to Present)

Technologies SQL, MySQL, C#, Dot Net

Execution of new software deployments,identifying and resolving software product problems, as well as incident management and documentation. I also acted as an effective liaison between the clients and other departments in the company. production side monitoring and control of activates from a software perspective. Coordinating with the

relevant team members and making sure production hours for the call center operations run smoothly. Responsible for software development initiative for any changes through Professional Services Office. Leading work items resolution for any database and reporting side tasks.

Leading all development and design activities for both IB (In-bound) and OB (Out Bound) software development features of the predictive dialer suite. Coordinating regarding any open bugs and production related issues in a client facing role regarding any escalated development issues.

Looking after any new backlog items and features to be included in future releases and bringing them into future released after necessary coordination.

Responsible for maintaining smooth production of all products developed by the TECH department. Providing Level 1 and Level 2 support to clients. Generating customized reports or data in case there is no front end option available. Maintaining the reporting servers and deployment of scripts and reports. Interacting with clients and core technical teams to troubleshoot and resolve the issue.

TRG Ltd, Lahore, PakistanAnalyst Software Engineer (July 2012 to March 2013)

Technologies SQL, MySQL, C#, Dot Net

Helping customers solve technical issues with our widgets. Answering questions from customers about the features and capabilities of our widgets. Developing customer-facing documentation for our website on an as-needed basis. Communicating customer needs and wishes to our development staff.

Computer Friend Ltd, London, UKSupport Engineer (October 2009 to December 2011)

Technologies Active Directory, Window, MySQL

Receives requests for support from users and other staff members, takes ownership of and responsibility for the requests and prioritizes them in accordance with procedures and any SLAs (Service Level Agreements) currently in operation.

Where necessary, liaises with and refer support requests to other IM&T staff members as well as IT department staff in other organizations.

Investigates faults, user problems and other requests for support and information and takes the most appropriate actions in order to reach a satisfactory resolution.

Maintains the Organization’s desktop hardware and software to required standards. Ensures that systems used by the department, such as the inventory of assets and Helpdesk call system, are

kept up-to-date and as accurate as possible. Ensures that all work is carried out and documented in accordance with required standards, methods and

procedures. Provides expert guidance, advice and acts as a mentor to less experienced colleagues.

CCA Direct Dialog, London, UKIT Manager(December 2007 to October 2009)

Technologies MySQL, SQL

Resolving problems and complaints. Report analysis Calculate call centre performance, and analyse reports. Involve in hiring staff Staff training.

Ebig Picture, London, UK Retail Sales Executive (June 2007 to December 2009)

In store sales demonstrators. In store staff product trainers. Communicating with in store staff - Buying, Retail, Finance & Distribution. Supporting my fellows to achieve their targets. Having responsibilities to have complete knowledge of market. Correspondence with in store staff regarding shipment. After completion of orders prepared Monthly report. Time to time Communication with local and international supplier to get update of markets situation.

Sharif Group, Lahore, PakistanProgrammer (2003-2006)

Technologies SQL, MySQL, C#, Dot Net

I was leading the team of three people. My responsibilities were, gathering the requirements from client, writing the functional specifications, designing and

implementation of framework, bug fixing of project modules, managing development team, communicating with higher and middle management, resolving client issues, onsite development, and client end installations.

Reporting to the Project Manager.

EDUCATION AND QUALIFICATIONS

MCS: Master of Computer Science (In progress) Virtual University, Pakistan

PGD: Post Graduate Diploma in Business Administration (2007) British Institute of Technology & E-commerce London (BITE), United KingdomBCS: Bachelor of Computer Science (2004) Allama Iqbal Open University Islamabad, Pakistan

PERSONAL DETAILS

Marital Status : Married Nationality : Pakistan Language known : English, Urdu, Hindi, Punjabi Passport No : BN0767681