TM UniFi IPTV

TELEKOMMALAYSIABERHAD

1.Background

2.OverviewofIPTVService

3.OverviewofIPTVPlatform

4.OverviewofUnicast&MulticastTraffic

5.OverviewofIPTVEnd2EndNetwork

6.CommonIPTVSTB&EPGErrorCodes

7.IPTVtroubleshooting&Monitoringsystem

PRESENTATIONAGENDA

IPTV (Internet Protocol Television) is a system where a digital television services is delivered using the Internet protocol over a network

4

WHATISIPTV?

IPTV services may be classified into three main groups:

live television, with or without interactivity related to the current TV show; time-shifted television: catch-up TV (replays a TV show that was broadcast hours

or days ago), start-over TV (replays the current TV show from its beginning); video on demand (VOD): browse a catalog of videos, not related to TV

programming.

IPTV service was launched on 24/3/2010 which is part of UniFi triple play.

2.1TYPICALCONSUMERUNIFISETUP

TM STB MAC Address = 00-07-63-XX-XX-XX

1 Power

indicator

When the EC2108E STB is working, the indicator is in green.When the EC2108E STB

is standby, the indicator is in red.

2 Link indicator When the EC2108E STB is properly connected to a network cable, the indicator is

on.When the EC2108E STB is disconnected from a network cable, the indicator is off.

3 IR indicator When the EC2108E STB is receiving signals from the remote control, the indicator

blinks.

4 LED Monitor The working status of the EC2108E STB is displayed on the LED monitor.

2.2AppearanceoftheEC2108ESTB

Uncovered front panel of the EC2108E STB

5 MENU You can press the key to access the main menu.

6 LEFT/RIGHT You can press the keys to adjust volume, or move the cursor leftward or

rightward on the EPG.

6 UP/DOWN You can press the keys to switch between channels, or move the cursor

upward or downward on the EPG.

7 OK You can press the key to confirm an operation.

2.2AppearanceoftheEC2108ESTB(cont)

1 RJ45 It is the 10/100 Mbit/s Base-T Ethernet port. It is connected to a service

providers Ethernet port on the wall or on an ADSL modem.

2 Y, Pb, and Pr They are connected to the Y, Pb, and Pr input ports of a TV set.

3 CVBS It is connected to the composite video input port of a TV set.

Audio (R) It is the port for the output of the right-channel analog audio.

Audio (L) It is the port for the output of the left-channel analog audio.

4 S-VIDEO It is connected to the S-Video input port of a TV set.


5 S/PDIF It is an optical S/PDIF output port.

6 HDMI It is an HDMI output port.

7 USB It is a USB2.0 port. Special functions can be added through the USB 2.0 port

to meet operation requirements.

8 It is the power input port (12 V and 2 A DC).

9 ON/OFF It is the power switch. It is used to turn on or turn off the power.

10 It is a USB 2.0 host port.


Name Function

1 Power(Blue button)

Shifts a TV set between a working state and the standby state.

2 Scan Studies the functions of the remote control of a TV set.

3 TV/AV Shifts the video output of a TV set.

4 VOL-/VOL+ Adjusts the volume of a TV set.

5 Power(Red button)

Shifts the EC2108E STB between the working state and the standby state.

6 Live TV Shortcut to the live TV function.

7 I-mode Shortcut to the interactive function.

8 VOD Displays the EPG page of VOD programs.

9 Menu Shortcut to the menu homepage.

10 Info Displays the information about the current program.

2.3RemoteControl

Name Function

11 Exit Exits the current page.

12 Guide Shortcut to EPG.

13 I-II (Audio) Switches between audio channels or audio tracks.

14 (Sub) Provides subtitles for programs.

15/16CH+/CH-

Switches between channels.Moves the cursor upward or downward on the EPG.

17/18VOL-/VOL+

Adjusts the volume.Moves the cursor leftward or rightward on the EPG.

19 OK Confirms an operation.

20 Mutes or resumes the audio.

21 BACK Returns to the previous-level menu on the EPG.Quits the playback of a VOD program.Quits the playback of a live TV program.Returns to the live TV state when a subscriber is watching a TSTV program.

2.3RemoteControl(cont)

Name Function

22 PgUp/PgDn Goes to the previous or next page.

23 REW Fast rewinds a VOD program.Fast rewinds a TVOD or TSTV program.Switches a live TV program to the time-shift mode.

24 FFW Fast forwards a VOD program.Fast forwards a TVOD program.Fast forwards a TSTV program.

25 Play/Pause In VOD mode: Press this button once to pause a playing VOD program. Press this button again to resume the program.In IPTV mode: Press this button once to switch a playing live TV program to the time-shift mode. Press this button again to play the time-shift program. Refer to the messages displayed on the TV screen.


Name Function

26 Red Starts or stops PIP.

Green Switches between PIP channels.

Yellow Switches to the next PIP channel.

Blue Switches to the previous PIP

channel.

27 Numeric buttons Selects channels or enters digits

and characters.

28 /HELP Shortcut to Help.

29 #/TEXT Switches between character input

methods.


2.4HyppTVOFFERING

15

LIVE TV ChannelsFree

A. Local channels (12) Free-to-air1. TV1 2. TV23. TV34. NTV75. 8TV6. TV97. TV Al-HijrahLocal1. Bernama TV2. HikmahRadio1. Hot FM2. Fly FM3. One FM4. Dushh FM5. Red FM6. Suria FM7. 988 FM8. Capital FM

B. International channels (7)

DWTV Asia+Channel News AsiaAustralia NetworkEuronewsTravel Channel HDLuxe.TV HDBloomberg TV

Video on demand (VOD)

Pay Per View Latest Movies

3 types of TVOD1. Hollywood Latest2. Malaysian Latest3. Asian Latest

Video on demand (VOD)SVOD / SOD / Free VOD

19 channels1. Malaysian History2. Play Games3. Flight Info4. Waktu Solat5. TED.com6. News Headlines 7. Ilham Bicara8. The Making Of 9. Cinema Movie

Trailers10. TryMasak11. Facebook12. i-Contest13. You Tube14. B-Smart TV 115. Info Trafik16. Dictionary.com17. WeatherForecast18. Horoscope

Interactive Channels

A. Subscription VOD(SVOD)Movies1. Hollywood Package2. Malaysian Package

Knowledge1. Knowledge-Nature Package

Kids1. Dino2. Animasi3. Galaxy

Malaysian1. Series Malaysian Package2. Series Aksi Package

B. Series On Demand (SOD)1. Series-Hollywood Premiere2. Series-Hollywood 3. Series-Asian

C. Free VOD1. Knowledge-BBC HD Package2. Sport Free View 3. News - Fokus Hari Ini

LIVE TV ChannelsPremium

Premium channels (36 )BBC KnowledgeBBC LifestyleCBeebiesSTAR Chinese Movies 2STAR Chinese ChannelChannel [V] TaiwanFashion TV HDMUTVWarner TVScreen REDBabyFirst TViConcerts HDUTV MoviesUTV BindassJaya MaxUniversal Channel HDSETIMNC International FOX Crime HDtvN HDNat Geo Adventure HDNat Geo MusicSyfy HDSS MusicNick Jr.Al- JazeeraEMASMTVN HDTVB 8Trace Sports HDThe CapitalFrance 24UTV StarsOutdoor Channel HD (New)KidsCo (New)EC Inspirasi (New)

1. New content launched in Dec 2012: [Premium channels] Outdoor Channel HD, KidsCo, and EC Inspirasi.2. Summary: Channels (66 = 20HD + 46SD), Interactive (18), radio (8) and VOD (17).

Top5channels

1. TV32. TV13. 8TV4. NTV75. TV2

2.5HyppTV PromoPackage

NowInternational(Channel155)NowMango(Channel156)NowHairun (Channel157)SCMLegend(Channel131)tvb8(Channel154)STARChineseChannel(Channel150)Channel[V]Taiwan(Channel152)ScreenRed(Channel180)SETI(Channel153)HyppGold (VideoOnDemand)

1..BBCKnowledge(Channel141)2.BBCLifestyle(Channel140)3.CBeebies (Channel130)4.BabyFirst (Channel131)5.STARChineseMov2(Channel151)6.STARChineseChl (Channel150)7.Channel[V]Taiwan(Channel152)8.FashionTVHD(Channel143)9.iConcerts HD(Channel146)10.UTVMovies(Hindi)(Channel191)11.UTVBindass (Hindi)(Channel192)12.JayaMax(Tamil(Channel190)13.tvN HD(Channel181)14.EMAS(Channel104)15.SETI(Channel153)16.NatGeoMusic(Channel147)17.NatGeoAdventureHD(Channel148)18.MNCInternationalChl (Channel112)19.MTVLiveHDChannel149)20.ScreenRed(Channel180)21.WarnerTV(Channel162)22.UniversalChannelHD(Channel163)23.Syfy HD(Channel165)24.FoxCrimeHD(Channel164)25.NickJr.(Channel132)26.MUTV(Channel170)27.Al Jazeera (Channel126)28.TraceSportsHD(Channel171)29.TVB8(Channel154)30.TheCapital(Channel127)

2.6HyppTV FEATURES&DESCRIPTION

Main Menu Features DescriptionsLiveTV TimeShiftTV(TSTV)

CatchUP

Set ParentalLock

Mosaic

Search

VOD MyBookmark

Rating

Search

Setting Profile Information

ProfileLevel

2.7UNICASTANDMULTICASTOFIPTVSERVICE

List of TSTV Channel = 25 channel1. Channel News Asia; 2. Bernama TV; 3. Euronews; 4. Fashion TV; 5. Fashion TV HD; 6. Luxe.TV HD; 7. Travel Channel HD; 8. iConcerts HD; 9. UTV Movies; 10. UTV Bindass; 11. Jaya Max; 12. SETI; 13. MNC International; 14. Nat Geo Music; 15. Nat Geo Adventure HD; 16. Nick Jr.; 17. EMAS; 18. Al- Jazeera; 19. tvN HD; 20. SS Music; 21. MTV Live HD; 22. France 24; 23. Outdoor Channel HD; 24. UTV Stars; 25 . EC Inspirasi

List Of Catch Up TV = 24 channel1. Bernama TV 2. Euronews 3. Fashion TV 4. Fashion TV HD 5. Luxe.TV HD 6. Travel Channel HD 7. iConcert HD 8. UTV Movies 9. UTV Bindass10 . Jaya Max 11. SETI ( you can only watch up to 3 Days back) 12. MNC International (you can only watch up to 24 hours back) 13 . tvN HD (you can only watch up to 3 Days back) 14. Nick Jr. 15. EMAS 16. Al-Jazeera 17. SS Music 18. MTV Live HD 19. Nat Geo Music (you can only watch up to 3 Days back) 20 . Nat Geo Adventure HD (you can only watch up to 3 Days back) 21. France 24 22. Outdoor Channel HD (you can only watch up to 14 Days back) 23. UTV Stars (you can only watch up to 14 Days back) 24. EC Inspirasi (you can only watch up to 14 Days back)

409419usersTotalSubscriber

362480usersCurrentIPTVUser

STBonlineuserMax=171.14K VODonlineuserMax=1.1K

ConcurrentEPGOnlineSubscriber

20HD:8.5Mbpsx20=170Mbps46SD:2.5Mbpsx46=115MbpsNVOD:2.5Mbpsx6=15MbpsTotalMulticasttraffic=380Mbps

Channel

2.8IPTVCURRENTINFORMATION(asofDec2012)

2.9AccessingtheConfigurationPage

UsetheremotecontroloftheSTBtoenter#1397#andthepassword8288sequentially,theSTBConfigurationpageappears.

2.9AccessingtheConfigurationPage(Cont)

MainmenuforSTBconfiguration

Tosavethechangedsettings,enterthepassword3008 inthepasswordtextbox,andthenclickSave.Ifthemessage"successful!"isdisplayed,itindicatesthatthechangedsettingshavebeensuccessfullysaved.Ifthemessage"passworderror!"isdisplayed,youneedtoenterthecorrectpasswordandtrytosavethechangedsettingsagain.

2.10SavingSettings

TheEC2108ESTBhasthreenetworkaccessmodes:

StaticIP DHCP PPPoE

2.11NetworkConfiguration

UseDHCPYouneedtosetInterface,SpeedofthenetworkadapteroftheSTB,Thedefaultvalueis

Auto.

2.11NetworkConfiguration(cont)

UsePPPoE: Username Password

2.11NetworkConfiguration(cont)

2.12BrowserConfiguration

HomePage:EPGDistributingServer(EDS)URLaccessedduringthestartupauthenticationoftheSTB.

Secondaryhomepage:BackupEDSURLaccessedduringthestartupauthenticationoftheSTB.

Entry:TheoptionsareEPG,BTV.

Locale:RetainthedefaultvalueEn(UK).

3.1IPTVARCHITECTUREOVERVIEW

MCR-Media Control Room Encoder - device, circuit, transducer, software program, algorithm or person that converts information from one format or code to another, for the purposes of standardization, speed,

secrecy, security, or saving space by shrinking size.

VHE CBJVHE PUJ

2x10G2x10G

3.2IPTVPLATFORMOVERVIEW

Siebel

Medicon

NOVA

3.3IPTVDATACENTER

KOMTAR

524'56"N10019'47"E

KELANAJAYASs 6,47100Petaling Jaya,Selangor35'59"N10135'57"E

CYBERJAYA(CENTRAL)TMITComplex,3300Lingkaran Usahawan 1Timur,63000Cyberjaya,SelangorDarul EhsanMalaysia.255'49"N10139'24"E

EPG11units

HMS17units

USM1unit

LANRouter/Switches

8units

Storage/Diskarray4units

EPG11units

HMS17units

USM1unit

LANRouter/Switches

8units


EPG11units

HMS17units

USM1unit

LANRouter/Switches

8units


BMS 4servers 2databases 1storage 2loadbalancers

VAS 4svrs

ENCODER 70xencoders 2xmatrixsvr 2xmosaicsvr 1xdataminer

2loadbalancersCA 16servers 1storage

LANInfra

EPG4units

EDS4units

DHCP,NTP,NMS&OTHERSSYSTEMMODULES

HMS6units

USM1unit

CMS 2svrs

USM - Universal Server ManagementHMS HUAWEI Media ServerEPG Electronic Program Guide

3.4MEM MEDIAENTITLEMENTMANAGEMENT

MDN Media Delivery NetworkMEM Media Entitlement ManagementBMS Business Management SystemCMS - Content Management System

MRF Media Relay FunctionEPG Electronic Program GuideTVMS TV Message System

NMS Network Management SystemVOD - Video On DemandVAS Value Added ServiceCA - Conditional Access

3.5 MDN- MEDIA DELIVERY NETWORK

3.6CA IPTVCONDITIONALACCESS

3.7BMS BUSINESSMANAGEMENTSYSTEM

3.8CMS CONTENTMANAGEMENTSYSTEM

3.9I2000MONITORINGSYSTEM

3.10BTVSOURCESTREAMFLOW

3.11VODSOURCESTREAMFLOW

4.1UNICASTVSMULTICAST

HighBandwidthrequiredbetweenthevideosourceandanumberofendusers

Videosourcemakeseparatevideostreamsforeachrecipient

ReducedBandwidthrequirementsbetweenvideosourceandmultipleendusers

Networkdevices(routers)makescopiesofvideostreamforeveryrecipient

Unicast = one to one

Multicast = one to many

4.2UNICASTING Unicasting isthetraditionalwaythatpacketsaresentfromasourcetoasingle

destination

Eachuserwhowantstoviewthevideomustmakearequesttothevideosource.

ThesourceneedstoknowthedestinationIPaddressofeachuserandmustcreateIPpacketsaddressedtoeachuser.Asthe#ofviewersincrease,theloadonthenetworkincreases

Eachviewergetsacustomtailoredvideostreamwhichallowsthevideosourcetoofferspecializedfeaturessuchaspause,rewindandfastforwardofvideo.

Unicasting

VODServer

4.3 MULTICASTING MulticastingunlikeUnicasting,putstheburdenofcreatingstreamsforeachuseron

thatnetworkdevices(routers)ratherthanonthevideosource

IPPacketsaregivenspecialIPAddressestoberecognizedbythenetworkasMulticast.MulticastAddressRange,ClassD:224.0.0.0to239.255.255.255

IPMulticastusesUDP(UserDatagramProtocol)packets

IGMP(InternetGroupManagementProtocol)controlsaccesstoMulticaststreams

UsermustrequesttoJoinandLeaveMulticaststreams(SPTSorMPTS)

TM IPTVmulticastIPrange:239.192.100.xxx

Multicasting

5.1STBStartsProcess

NPE

JuniperIP Core

HOME Service Access BackboneMSE/BRAS Aggregation

BRAS

MSE

Metro-E

PC

SIP Phone

STB

RG ONU SplitterOLT

IPTV Central node

IPTV Edge node

MSE

MSE

FE/RJ45GPON/Fiber

IPTV Media/Upgrade

IPTVSignal

IPTV Multicast

IPTV MediaIPTVSignal

MSE

EPE

IPTV Gateway

DHCP Server

NPE

BRAS

MSE

MSANPC

SIP Phone

STB

RG VDSL2 Modem

FE/RJ45 RJ11

DHCP RelayTrust Option82

Obtain IP using DHCP Insert Option 60 Insert Option 82

Allocate IP based on Option60/82

5.2STBUpgradesSoftwareProcess

NPE

JuniperIP Core


BRAS

MSE

Metro-E

PC

SIP Phone

STB

RG ONU SplitterOLT

IPTV Central node

IPTV Edge node

MSE

MSE

FE/RJ45GPON/Fiber

IPTV Media/Upgrade

IPTVSignal

IPTV Multicast

MSANPC

SIP Phone

STB

RG VDSL2 Modem

FE/RJ45 RJ11


MSE

EPE

IPTV Gateway

Request the current version from upgrade-serverCompare the upgrade servers version with STBs current versionIf need ,download the software from upgrade-server ,then update and finally reboot

response the requesting from STB about the newer versionIf need ,deliver the software to STB by newer version

DHCP Server

NE80E

ME60

MSE

5.3STBBrowsesEPGProcess

NPE

JuniperIP Core

HOME Service Access BackboneAggregation

BRAS

MSE

Metro-E

PC

SIP Phone

STB

RG ONU SplitterOLT

IPTV Central node

IPTV Edge node

MSE

MSE

FE/RJ45GPON/Fiber

IPTV Media/Upgrade

IPTVSignal

IPTV Multicast

MSANPC

SIP Phone

STB

RG VDSL2 Modem

FE/RJ45 RJ11


MSE

EPE

IPTV Gateway

Send a request to browse EPGResponse the requested EPG browsing

DHCP Server

NE80E

ME60

MSE

MSE/BRAS

EPG : Electronic Program GuideEDS : EPG Distribution System

EDS

5.4STBAccesses&AuthenticatesProcess

NPE

JuniperIP Core


BRAS

MSE

Metro-E

PC

SIP Phone

STB

RG ONU SplitterOLT

IPTV Central node

IPTV Edge node

MSE

MSE

FE/RJ45GPON/Fiber

IPTV Media/Upgrade

IPTVSignal

IPTV Multicast

MSANPC

SIP Phone

STB

RG VDSL2 Modem

FE/RJ45 RJ11


MSE

EPE

IPTV Gateway

Request authentication from STB to IPTV signal systemRequest the EPG info form STB to EPG

Response the requested authentication from STBResponse the requested the EPG info form STB

DHCP Server

NE80E

ME60

MSE

EPG

EDS

EPG : Electronic Program GuideEDS : EPG Distribution SystemACS : Access Control System

ACS

5.5UserPlaysVODProgramProcess

NPE

JuniperIP Core


BRAS

MSE

Metro-E

PC

SIP Phone

STB

RG ONU SplitterMSAN/OLT

IPTV Central node

IPTV Edge node

MSE

MSE

FE/RJ45GPON/Fiber

IPTV Media/Upgrade

IPTVSignal

IPTV Multicast

MSAN/OLTPC

SIP Phone

STB

RG VDSL2 Modem

FE/RJ45 RJ11


MSE

EPE

IPTV Gateway

Request to play VoD program using EPGDecode the media stream and display

deliver the media stream from HMU to STB

DHCP Server

NE80E

ME60

MSE

EPG will response the STBs request , then dispatch the request in IPTV system, select a HMU to offer service

signal

media

Such as: VoD BitRate size:2Mb

RRS

RRS : Request Routing Server

5.6UserPlaysLiveTV/NVODProgramProcess

NPE

JuniperIP Core


BRAS

MSE

Metro-E

PC

SIP Phone

STB


IPTV Central node

IPTV Edge node

MSE

MSE

FE/RJ45GPON/Fiber

IPTV Media/Upgrade

IPTVSignal

IPTV Multicast

MSAN/OLTPC

SIP Phone

STB

RG VDSL2 Modem

FE/RJ45 RJ11


MSE

EPE

IPTV Gateway

send multicast stream to the router, including program stream, EMM

Browse EPG

NE80E

ME60

MSE

EPG will response the STBs request , then check the authorization info based on the user, and return channel info

Send IGMP join for V3 by IGMP ProxyRefresh group member table Forward multicast stream based on group member table

Request to play BTV program using EPGSend IGMP join for V3Decode the media stream and display

Refresh group member tableSend PIM join to source hop by hop in PIM-SSMForward multicast stream based on group member table

Transparentize IGMP join for V3 by IGMP-Snooping over VPLSRefresh group member table Forward multicast stream based on group member table

IGMP join

PIM join

Multicast forwarding

IGMP: Internet Group Management ProtocolPIM : Protocol Independent Management

5.7IPTVSystemRecordsTSTVProgramUsingMulticastProcess

NPE

JuniperIP Core


BRAS

MSE

Metro-E

PC

SIP Phone

STB


IPTV Central node

IPTV Edge node

MSE

MSE

FE/RJ45GPON/Fiber

IPTV Media/Upgrade

IPTVSignal

IPTV Multicast

MSAN/OLTPC

SIP Phone

STB

RG VDSL2 Modem

FE/RJ45 RJ11


MSE

EPE

IPTV GatewayNE80E

ME60

MSE

Send multicast stream to router

IGMP join/leave/query

Multicast forwarding

Send IGMP join to receive multicast stream for recording TSTV program

Enable IGMP quirerRefresh group member table Forward multicast stream based on group member table

Send PIM join and refresh group member table in PIM SSMForward multicast stream based multicast routing table

Such as: program Media_BitRate size:2Mb

PIM join

Send IGMP join to receive multicast stream for recording TSTV program

5.8UserPlaysInteractiveChannel(Youtube)Process

1 Gbps

1 Gbps

5.9 typical pop site LLD

1 x 10GE 1 x 10GE

MSE01.SKU MSE02.SKU

SymptomCategory Service/scopeblackscreenhangandfreeze(displaysatelliteicon)

AllBTV

Some BTV

SomeVoD

Jerkingandpixelization All BTV

Some BTV

HDprogram

Channelchange

Channelleave BTV

Slowchannelzapping BTV

SlowEPGnavigation EPG

IPTV system issue

Error Category Error codeNetworkerror 102xxx

STBupgradeerror 103xxx

CAclienterror 105xxx

STB notreceiveBTV 106xxx

EPGerror 108xxx

Systemerror 901xxx

ErrorCategory ErrorcodeSTBvideosignalerror 104xxx

Userauthenticationerror 201xxx

Product subscriptionerror 203xxx

Productinformationerror 204xxx

SelfServiceerror 205xxx

CAsystemerror 206xxx

Useroperationerror 301xxx

Network or IPTV system issue

Some IPTV faults have error code and symptom, some ones only have symptom.IPTV faults can be caused by IPTV system, STB or network issue.

6.1IPTVErrorcodeandsystemoverview

STB Error does not just contain STB problem, it is composed by 5 sub-error code, each means a kind of service . Compared with EPG error code, STB error code concerns more basic services.

The STB error code is classified by the first 3-digits number.ERRORCODE Relative Service Description

102xxx Networkproblem Usercan notaccesstheIPTVplatform

103xxx Upgradeproblem UpgradeSTBversionerror

104xxx VODproblem PlayVODserviceerror

105xxx CAproblem

108xxx Webpageproblem Webpageaccesserror

6.2STBERRORCODE

DisplayonTV(102004)

6.3SAMPLESTBERRORCODE(102XXX)

InthefurtherversiononlyVODcanappears105004.IfSTBPopupthiserrorcodeVODwillbepixelization afterplaying2minutes.

Page57

6.4SAMPLESTBerrorcodeDISPLAYONTV105004

EPGErrorCodeandSTBErrorCodearedifferent,MainconcernaboutEPGerrorcodeisregardingEPGoperationandEPGserverconditionproblem.Forexample:bookmarklock/unlockusername/password,etc.,Thereforetheseerrorsusuallyeasytolocateandsolve.EPGerrorcodescanbecategorizedasEPGserviceoperationandEPGservicestatus

Page58

Error Code Category Description20xxxx EPG service operation EPG service application

problem

901xxx EPG service status EPG service status abnormal problem

6.5EPGERRORCODE(20XXXX&901XXX)

7.1IPTVTroubleshooting&Monitoringtools

CaptureSTBMACaddress

BMS

SQMsystemcollectsandanalyzesthesituationofqualityandgivethereporttoconfirmandsolvetheproblem

SystemQualityManagement(SQM)

Alarm/FaultManagementandPerformance

I2000

ToMonitorLiveTVPerformance

iQ/IVMSMonitoring

CSITopologysystem

CSI

STEP1CHECKLOCALNETWORK STEP2 CHECKDHCPSERVER STEP3 PINGGATEWAY STEP4 NTPSERVER STEP5 COMMUNICATIONWITHPLATFORMSERVER STEP6CHECKMULTICAST

7.2 IPTVONEKEYCHECK

BasicFunctionofOneKeyCheckingToolOneKey DiagnosticCheckTool

1.AdvisetoretightenallcableandRebootallCPE

Step1CableTest

Step2DHCPTest

Step5CentralSiteTest

Step6MulticastTest

Withcableornot

1.GetIPaddressornot2.Addressconflictcheck

Serverincentralsiteisreachableornot

Step3GatewayTest

Gatewayisreachableornot

Receivemulticaststreamornot

1.RebootallCPE2. ContactTv Ops@0383180622

Press#2684#

STBInfoPresentation

MACAddress IPTVAccountNumber VersionNumber AccessMode IPAddress IPGateway CurrentTime

Step4NTP Test

NTPserverisreachableornot

1.RebootallCPE2.ContactANOC/HBC

7.3 ONE KEY CHECK DIAGNOSTIC TOOL,

THANK YOU

TM UniFi IPTV

Documents

Transcript of TM UniFi IPTV