TM Project web site Presented by Colleen Cook June 26, 2004 Orlando, FL ALA.
34
TM Project web site www.arl.org/libqual/ Presented by Colleen Cook June 26, 2004 Orlando, FL ALA ALA
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American English All Faculty & Students FIVE LEAST DESIRED Mean(SD)nItem 7.81 (1.44)65,981AS13Employees deal with users in a c 7.77 (1.63)65,071LP08Quiet space for individual activ 7.50 (1.57)65,330AS01Employees instill confidence in 7.24 (1.96)58,737LP21Comm space for group learning an 7.23 (1.73)66,188AS04Giving users individual atten
Transcript of TM Project web site Presented by Colleen Cook June 26, 2004 Orlando, FL ALA.
TM
Project web site www.arl.org/libqual/
Presented byColleen Cook
June 26, 2004Orlando, FL
ALAALA
AmericanAmerican English EnglishAllAll Faculty & Students Faculty & Students
FIVE MOST DESIRED
Mean (SD) n Item8.29 (1.23)67,381 IC02 Making elec resources access8.25 (1.24)64,500 IC20 Pr and/or elec journal coll r8.24 (1.20)68,530 IC05 Lib Web site enabling locate8.23 (1.17)67,698 IC14 Mod equip lets me easily acce8.18 (1.19)67,929 IC16 Easy access tools allow find
AmericanAmerican English EnglishAllAll Faculty & Students Faculty & Students
FIVE LEAST DESIRED
Mean (SD) n Item7.81 (1.44)65,981 AS13 Employees deal with users in a c7.77 (1.63)65,071 LP08 Quiet space for individual activ7.50 (1.57)65,330 AS01 Employees instill confidence in7.24 (1.96)58,737 LP21 Comm space for group learning an7.23 (1.73)66,188 AS04 Giving users individual atten
AmericanAmerican English EnglishFacultyFaculty Only Only
FIVE MOST DESIRED
Mean (SD) n Item8.48 (1.03)12,626 IC20 Pr and/or elec journal coll r8.42 (1.13)12,778 IC02 Making elec resources access8.41 (1.08)12,912 IC05 Lib Web site enabling locate8.36 (1.10)12,875 IC10 The elec info resources I nee8.31 (1.07)12,824 IC16 Easy access tools allow find
AmericanAmerican English EnglishFacultyFaculty Only Only
FIVE LEAST DESIRED
Mean (SD) n Item7.47 (1.71)12,073 LP12 A comfortable and inviting lo7.35 (1.91)11,781 LP03 Lib space that inspires study7.30 (2.03)11,166 LP17 A getaway for study, learning, o7.10 (2.06)10,887 LP08 Quiet space for individual activ6.17 (2.41) 8,796 LP21 Comm space for group learning an
AmericanAmerican English EnglishGrad StudentsGrad Students Only Only
FIVE MOST DESIRED
Mean (SD) n Item8.48 (1.04)17,560 IC20 Pr and/or elec journal coll r8.48 (1.05)17,908 IC02 Making elec resources access8.41 (1.03)18,068 IC10 The elec info resources I nee8.40 (1.06)18,156 IC05 Lib Web site enabling locate8.33 (1.08)17,798 IC14 Mod equip lets me easily acce
AmericanAmerican English EnglishGrad StudentsGrad Students Only Only
FIVE LEAST DESIRED
Mean (SD) n Item7.75 (1.62)17,306 LP03 Lib space that inspires study7.73 (1.65)16,864 LP08 Quiet space for individual activ7.55 (1.55)17,092 AS01 Employees instill confidence in7.30 (1.69)17,370 AS04 Giving users individual atten7.02 (2.05)14,589 LP21 Comm space for group learning an
AmericanAmerican English EnglishUndergradUndergrad Only Only
FIVE MOST DESIRED
Mean (SD) n Item8.18 (1.21)37,324 IC14 Mod equip lets me easily acce8.15 (1.32)36,695 IC02 Making elec resources access8.11 (1.29)37,462 IC05 Lib Web site enabling locate8.07 (1.26)37,176 IC16 Easy access tools allow find8.04 (1.36)34,314 IC20 Pr and/or elec journal coll r
AmericanAmerican English EnglishUndergradUndergrad Only Only
FIVE LEAST DESIRED
Mean (SD) n Item7.80 (1.43)36,132 AS13 Employees deal with users in a c7.78 (1.41)35,520 AS15 Employees understand the needs o7.59 (1.66)35,352 LP21 Comm space for group learning an7.37 (1.58)35,742 AS01 Employees instill confidence in7.04 (1.78)36,158 AS04 Giving users individual atten
AmericanAmerican English EnglishAllAll Faculty & Students Faculty & Students
FIVE WORST ADEQUACY
Mean (SD) n Item‑.06 (2.22)64,500 IC20 Pr and/or elec journal coll require.13 (2.08)64,758 IC07 The printed lib materials I need fo.28 (1.93)67,929 IC16 Easy access tools allow find things.28 (1.98)67,691 IC10 The elec info resources I need.29 (2.20)67,381 IC02 Making elec resources access home o
AmericanAmerican English EnglishAllAll Faculty & Students Faculty & Students
FIVE BEST ADEQUACY
Mean (SD) n Item.68 (1.85)66,014 AS18 Willingness to help users.72 (1.91)65,981 AS13 Employees deal with users in a cari.80 (2.38)58,737 LP21 Comm space for group learning and g.81 (1.95)66,188 AS04 Giving users individual attention.84 (1.94)65,330 AS01 Employeesinstill confidence in user
AmericanAmerican English EnglishFacultyFaculty Only Only
FIVE WORST ADEQUACY
Mean (SD) n Item‑.70 (2.27)12,626 IC20 Pr and/or elec journal coll require‑.30 (2.21)12,474 IC07 The printed lib materials I need fo‑.11 (2.01)12,912 IC05 A lib Web site enabling locate info‑.09 (2.05)12,875 IC10 The elec info resources I need‑.07 (2.21)12,778 IC02 Making elec resources access home o
AmericanAmerican English EnglishFacultyFaculty Only Only
FIVE BEST ADEQUACY
Mean (SD) n Item.73 (2.25)12,073 LP12 A comfortable and inviting location.79 (1.83)12,660 AS04 Giving users individual attention.82 (1.93)12,496 AS01 Employeesinstill confidence in user.83 (1.84)12,523 AS13 Employees deal with users in a cari
1.10 (2.45) 8,796 LP21 Comm space for group learning and g
AmericanAmerican English EnglishGrad StudentsGrad Students Only Only
FIVE WORST ADEQUACY
Mean (SD) n Item‑.37 (2.18)17,560 IC20 Pr and/or elec journal coll require‑.02 (2.07)16,953 IC07 The printed lib materials I need fo‑.01 (2.00)18,068 IC10 The elec info resources I need.07 (2.18)17,908 IC02 Making elec resources access home o.10 (1.96)18,156 IC05 A lib Web site enabling locate info
AmericanAmerican English EnglishGrad StudentsGrad Students Only Only
FIVE BEST ADEQUACY
Mean (SD) n Item.65 (1.83)17,361 AS18 Willingness to help users.69 (1.90)17,326 AS13 Employees deal with users in a cari.82 (1.95)17,092 AS01 Employeesinstill confidence in user.82 (2.43)14,589 LP21 Comm space for group learning and g.82 (1.91)17,370 AS04 Giving users individual attention
AmericanAmerican English EnglishUndergradUndergrad Only Only
FIVE WORST ADEQUACY
Mean (SD) n Item.34 (2.14)34,314 IC20 Pr and/or elec journal coll require.35 (2.01)35,331 IC07 The printed lib materials I need fo.43 (2.30)37,320 LP08 Quiet space for individual activiti.44 (1.95)37,176 IC16 Easy access tools allow find things.46 (2.26)37,564 LP03 Lib space that inspires study and l
American American EnglishEnglishUndergradUndergrad Only Only
FIVE BEST ADEQUACY
Mean (SD) n Item.70 (1.94)36,132 AS13 Employees deal with users in a cari.70 (2.15)37,569 LP12 A comfortable and inviting location.72 (2.33)35,352 LP21 Comm space for group learning and g.81 (2.01)36,158 AS04 Giving users individual attention.85 (1.93)35,742 AS01 Employeesinstill confidence in user
British British EnglishEnglishAllAll Faculty & Students Faculty & Students
FIVE MOST DESIRED
Mean (SD) n Item8.14 (1.33)18,410 IC02 Making elec resources access8.13 (1.28)17,715 IC20 Pr and/or elec journal coll r8.06 (1.22)18,860 IC14 Mod equip lets me easily acce8.03 (1.28)18,946 IC05 Lib Web site enabling locate7.99 (1.25)18,780 IC16 Easy access tools allow find
BritishBritish English EnglishAll All Faculty & StudentsFaculty & Students
FIVE LEAST DESIRED
Mean (SD) n Item7.62 (1.49)18,793 LP12 AM/BR A comfortable and inviting lo7.45 (1.47)18,616 AS01 BR Lib staff who instill confidence7.44 (1.53)18,437 AS13 BR Lib staff who deal with users in6.99 (2.05)16,822 LP21 BR Space for group learning and gro6.84 (1.74)18,643 AS04 AM/BR Giving users individual atten
BritishBritish English EnglishFacultyFaculty Only Only
FIVE MOST DESIRED
Mean (SD) n Item8.53 (.94) 2,000 IC20 Pr and/or elec journal coll r8.42 (1.13)2,013 IC02 Making elec resources access8.38 (1.07)2,032 IC10 The elec info resources I nee8.35 (1.09)2,043 IC05 Lib Web site enabling locate8.22 (1.10)2,019 IC16 Easy access tools allow find
British British EnglishEnglishFaculty Faculty OnlyOnly
FIVE LEAST DESIRED
Mean (SD) n Item7.25 (1.94)1,861 LP03 Lib space that inspires study7.21 (1.61)1,976 AS04 Giving users individual atten7.11 (1.85)1,907 LP12 A comfortable and inviting lo6.98 (2.19)1,717 LP08 Quiet space for individual work5.32 (2.67)1,312 LP21 Space for group learning and gro
BritishBritish English EnglishGrad StudentsGrad Students Only Only
FIVE MOST DESIRED
Mean (SD) n Item8.30 (1.20)4,068 IC20 Pr and/or elec journal coll r8.26 (1.25)4,111 IC02 Making elec resources access8.21 (1.17)4,198 IC10 The elec info resources I nee8.15 (1.21)4,226 IC05 Lib Web site enabling locate8.08 (1.23)4,195 IC14 Mod equip lets me easily acce
BritishBritish English EnglishGrad StudentsGrad Students Only Only
FIVE LEAST DESIRED
Mean (SD) n Item7.58 (1.50)4,165 LP12 A comfortable and inviting lo7.54 (1.45)4,139 AS01 Lib staff who instill confidence7.48 (1.51)4,109 AS13 ib staff who deal with users in7.07 (1.68)4,151 AS04 Giving users individual atten6.64 (2.20)3,521 LP21 Space for group learning and gro
British British EnglishEnglishUndergradUndergrad Only Only
FIVE MOST DESIRED
Mean (SD) n Item8.05 (1.37)12,286 IC02 Making elec resources access8.04 (1.22)12,682 IC14 Mod equip lets me easily acce8.00 (1.33)11,647 IC20 Pr and/or elec journal coll r7.97 (1.40)12,757 LP08 Quiet space for individual work7.97 (1.35)12,629 LP17 A haven for study, learning, or
British British EnglishEnglishUndergradUndergrad Only Only
FIVE LEAST DESIRED
Mean (SD) n Item7.60 (1.43)11,201 AS22 Dependability handling users^7.43 (1.52)12,365 AS13 Lib staff who deal with users in7.38 (1.46)12,500 AS01 Lib staff who instill confidence7.28 (1.81)11,989 LP21 Space for group learning and gro6.70 (1.76)12,516 AS04 Giving users individual atten
BritishBritish English EnglishAllAll Faculty & Students Faculty & Students
FIVE WORST ADEQUACY
Mean (SD) n Item‑.38 (2.26)17,715 IC20 Pr and/or elec journal coll require‑.35 (2.15)17,818 IC07 The printed lib materials I need fo‑.34 (2.39)18,821 LP03 Lib space that inspires study and l‑.32 (2.54)18,564 LP08 Quiet space for individual activiti‑.20 (2.29)18,537 LP17 A getaway for study, learning, or r
BritishBritish English EnglishAllAll Faculty & Students Faculty & Students
FIVE BEST ADEQUACY
Mean (SD) n Item.41 (2.17)18,851 AS06 Employees are consistently courteou.42 (1.84)18,335 AS11 Employees have knowledge to answer.47 (1.95)18,643 AS04 Giving users individual attention.51 (2.00)18,437 AS13 Employees deal with users in a cari.64 (1.92)18,616 AS01 Employees instill confidence in use
BritishBritish English EnglishFacultyFaculty Only Only
FIVE WORST ADEQUACY
Mean (SD) n Item‑.85 (2.14)2,000 IC20 Pr and/or elec journal coll require‑.35 (2.17)2,013 IC02 Making elec resources access home o‑.35 (1.99)2,032 IC10 The elec info resources I need‑.32 (2.10)1,878 IC07 The printed lib materials I need fo‑.25 (2.51)1,861 LP03 Lib space that inspires study and l
BritishBritish English EnglishFacultyFaculty Only Only
FIVE BEST ADEQUACY
Mean (SD) n Item.51 (1.79)1,987 AS18 Willingness to help users.52 (1.85)1,976 AS04 Giving users individual attention.63 (2.00)2,023 AS06 Employees are consistently courteou.67 (1.89)1,963 AS13 Employees deal with users in a cari.78 (1.88)1,977 AS01 Employees instill confidence in use
BritishBritish English EnglishGrad StudentsGrad Students Only Only
FIVE WORST ADEQUACY
Mean (SD) n Item‑.60 (2.33)4,068 IC20 Pr and/or elec journal coll require‑.55 (2.63)4,090 LP08 Quiet space for individual activiti‑.49 (2.43)4,151 LP03 Lib space that inspires study and l‑.46 (2.18)3,994 IC07 The printed lib materials I need fo‑.36 (2.35)4,099 LP17 A getaway for study, learning, or r
BritishBritish English EnglishGrad StudentsGrad Students Only Only
FIVE BEST ADEQUACY
Mean (SD) n Item.34 (1.85)4,103 AS11 Employees have knowledge to answer.40 (1.95)4,151 AS04 Giving users individual attention.40 (2.09)4,183 AS06 Employees are consistently courteou.48 (1.99)4,109 AS13 Employees deal with users in a cari.56 (1.94)4,139 AS01 Employees instill confidence in use
BritishBritish English EnglishUndergradUndergrad Only Only
FIVE WORST ADEQUACY
Mean (SD) n Item‑.31 (2.15)11,946 IC07 The printed lib materials I need fo‑.30 (2.36)12,809 LP03 Lib space that inspires study and l‑.26 (2.49)12,757 LP08 Quiet space for individual activiti‑.22 (2.23)11,647 IC20 Pr and/or elec journal coll require‑.21 (2.66)11,989 LP21 Comm space for group learning and g
BritishBritish English EnglishUndergradUndergrad Only Only
FIVE BEST ADEQUACY
Mean (SD) n Item.42 (1.99)12,677 IC05 A lib Web site enabling locate info.46 (1.85)12,241 AS11 Employees have knowledge to answer.48 (1.96)12,516 AS04 Giving users individual attention.49 (2.02)12,365 AS13 Employees deal with users in a cari.65 (1.91)12,500 AS01 Employees instill confidence in use
LibQUAL+LibQUAL+ Related DocumentsRelated Documents
LibQUAL+LibQUAL+ Web Site http://www.arl.org/libqual/
LibQUAL+LibQUAL+ Bibliographyhttp://www.coe.tamu.edu/~bthompson/servqbib
Survey Participants Procedures Manual http://www.arl.org/libqual/procedure/lqmanual2.pdf
