TM

COURSE GUIDELINES• Confidentiality• Be self-aware, observe your experience • Make role plays as real as possible• Practice the skills• Don’t advise, use the skills• Focus on course tasks during breakouts• Course focus: Self-awareness and learn to apply

CTC system• Questions are welcomed, but won’t answer those

that go beyond introductory course level

KIMPTON CULTURE

A unanimous commitment to self-leadership, creativity,

and high performance through team and personal development

CONFLICT & CREATIVITY IN BALANCE

NORMAL COMMUNICATION

ACTIVE & PASSIVE CONFLICT STYLES

CONFLICT TO CREATITY

LOCATOR: RECEIVE-SEND

LOCATOR: INSIGHT-ACTION

THE 5 STEPS CIRCLE

CLOCKWISE ARROWS

CONFLICT & CREATIVITY

CONFLICT TO CREATIVITY

“The effective listener demonstrates a spirit of respect for others’

viewpoints and capacity for self-direction.”

--Carl Rogers, Ph.D.

STEP 1: LISTEN

STEP 2: EXPLORE

STEP 2: EXPLORE

STEP 3: SUMMARIZE

SUMMARIZE

VALUE OF SUMMARIZING • Commitment to connect• Confirms understanding, not interpretation• Goes deeper for more information• Speaker will correct if not fully accurate• Facilitates the speaker consultatively• Honors diverse points of view• Slows down internal pressure to “do something”• Inspires the other person to listen

STEP 3: SUMMARIZE

STEP 4: INVITE

INVITE TOOLS

STEP 4: INVITE

STEP 5: PRESENT

TOOL 1: I-MESSAGE • Use “I-Message”

“I feel frustrated, like I can’t do things right.”• Accountability and objectivity • No blame• Own the issue or problem

• Don’t use “You-Message”“You always make me feel stupid.”

• Blaming• Invites denial and counter-attack

TOOL 2: SELF-DISCLOSE • State Feelings

– Feelings are normal– Repression leads to blow up– Others can sense our feelings– Name the feeling, not act out the feeling– Feeling Words Checklist in Appendix

TOOL 3: MY OPINION • Perspective and Needs

– Objective– Observable– Not subjective interpretations– Need as foundation of our opinion

STEP 5: PRESENT

ROLE PLAY SCENARIO SYSTEM

CONFLICT TO CREATIVITY