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AUTOMATIC DATA PROCESSINGEmployer Services

P O S I T I O N D E S C R I P T I O N

JOB TITLE: TLM Implementation Executive DEPARTMENT: TLMImplementation

FLSA: Exempt LOCATION: HubsGRADE: H EFFECTIVE DATE:

JOB CODE:

BASIC FUNCTION

The primary responsibility is to ensure the effective management of the TLM

Implementation organization within the Major Accounts Implementation Hub.

Ensures that TLM applications (e.g. ezLM, eTIME 1000, EeT) converted within

the Hub are done so in a manner consistent within the framework of the 1 ADP

solution delivery. Ensures goals are met and resources are shared dynamically to

meet the demands (internal and external) of specific areas within the TLM Hub.

Responsible for ensuring success of the Implementation initiatives and tools

regularly and driving goals for continuous improvement. Responsible for aligning

with the TLM Implementation Hub Leadership with those initiatives and actions

that will ensure goal achievement and resource optimization.

As directed by the overall Hub Leader and in conjunction with other Hub

Implementation Executives, drives associate engagement, retention, talent/career

development and appropriate programs to support a virtual implementation

organization.

ESSENTIAL RESPONSIBILITIES

1. Manages the business process framework/foundation for the Major Accounts

Services TLM Implementation Hub and cross-functional entities, in alliance

with the other Implementation Executives. This includes implementation,

sales, service, training and operational processes resulting in a

comprehensive 1 ADP solution.

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2. Leads, inspires and ensures appropriate associate ownership and

accountability in a highly virtual and matrix-managed organization.

3. Responsible for the human resource management activities includingmaintenance of proper staffing levels, resource optimization, attainment of

individual and team goals, employee relations, mentoring, talent/career

development, and rewards/recognition based on achievement of goals.

Ensures associate communication channels are in alignment with the other

Implementation Hubs and Major Accounts Services functional areas.

4. Maintains responsibility, in partnership with other Implementation Executives,

for Hub performance measures such as forecast, proactive risk assessment,

backlog, no starts, quality, weeks to start, associate engagement and

retention and other metrics.

5. Continually cultivates, develops and maintains positive business relationships

with the Sales organization at all levels. Proactively participating in new

business opportunities.

6. Gains commitment, alignment and engagement in the pursuit of Major

Accounts Services mission, vision and values. Keeps these principles at theforefront of decision-making and all other Hub activities to ensure overall

success.

7. Ensures alignment to the Implementation Breakthrough methodology thus

promoting standardization and reinforcing the 1 ADP framework.

8. Leads the organization to meet changing client needs.

9. Demonstrates awareness and understanding of strategic goals/priorities and

focuses people on the most important organizational priorities. Proactively

communicates Hub objectives and results with clients, Leadership Team and

all functional partners.

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10.Leverages relationships and collaborates with Major Accounts Services,

Payroll Implementation/Service/Specialty Services Hubs and Sales to

implement strategic process improvements that ultimately enhance the client

experience.

11. Executes service strategies through the highly effective use of technology,

tools and standardized business processes.

12.Proactively contacts clients during implementation process to access their

satisfaction and the team ability to deliver comprehensive 1 ADP solution.

Monitors Hubs Implementation quality and productivity using established

metrics. Manages client satisfaction survey feedback by conducting regular

survey analysis and internal meetings to identify trends, strengths and

opportunities.

13.Represents the Implementation Hub internal and external meetings and

strategy review presentations/overviews as appropriate.

14.Ensures that all Hub business processes are compliant with all regulatory

requirements including Sarbanes-Oxley (SOX) and ADP Security policies in

conjunction with Finance and Security Council initiatives.

15. Plans and monitors Hub financials including ongoing labor allocation and

expense analysis, planning and forecasting.

16.Performs other related duties as assigned, including participation on councils,

strategic initiatives, acquisitions, alliances, stretch assignments for strategic

opportunity and collaboration opportunities with other SBUs.

_______________________________________________________________

REPORTING RELATIONSHIPS

1A. Supervisor: TLM Implementation Hub Leader

B. Supervision Received: Limited

2. Supervisory Authority: Direct supervision of Field ImplementationManagers/Directors,

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Indirect supervision of Implementationassociates

________________________________________________________________

ACCOUNTABILITY

1. Revenue/Sales/Starts: Revenue RANGE TO BE ADDED, Sales RANGE TOBE ADDED, Starts TO BE ADDED

2. Operating budget: RANGE TO BE ADDED3. A geographically dispersed group of associates (direct and indirect): 40 80

TLM Implementation associates and 4 8 TLM ImplementationManagers/Directors. NEED THIS INFO

4. Interdependence and high collaboration with other functions or units: Sales,Finance, Training, Operations, HR and Client Services. Closely aligned toother Implementation Hubs and Specialty Services Hubs to ensure 1 ADPsolution delivery.

5.

Product diversification: TLM Business ezLM, eTIME 1000 and EeT.Alignment with other TLM Implementation Executives.6. Hub Goals quality, no starts, weeks to start, start plan, financial metrics,

associate engagement and retention.

QUALIFICATIONS

Education:

BA/BS in Business Administration or the equivalent in education and experience,

required.

Experience:

At least 10+ years in an implementation or client service environment. Senior

level 5+ years direct leadership experience with a proven ability to lead an

organization in a virtual environment. Be recognized as an individual withoutstanding leadership skills, professionalism, communication, business acumen

and planning capabilities. Proven partnership with othersenior-level functional

leaders to achieve results. Understands the Major Accounts' operations, ADPproduct capabilities and sales process. Ability to communicate strategy andcreate a shared vision.

Skills:

1. Maintains highly collaborative and effective business relationships withinADP; knows the people and resources that can provide assistance andappropriately escalates issues. Has a strong understanding of the full ADP

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organization. Ability to work effectively as part of a team working toward acommon goal.

2. Strong project management skills, proven track record in associatedevelopment and team building, proven ability to develop and execute

strategic business plans, effective and proven interpersonal skills, strongability to influence and maximize associate performance. Acts as a catalystfor change and continuous improvement.

3. Must possess excellent analytical, written/verbal communication, presentationand facilitation skills.

4. Skilled in setting aggressive measurable goals and objectives and beingmeasured against them; motivated by the challenge of achieving specific,challenging and focused results.

5. Encourages different and innovative approaches to addressing businessopportunities; channels innovations into smart standards for Hubs.

6. Business acumen, knowledge of the industry and competition, strong

comprehension of ADPs products and process, demonstrated proficiency in

conflict resolution.

Success Factors:

1. Leadership Alignment, Talent Development

a. Demonstrated capacity for innovative and out-of-the box thinkingb. Embraces ideas, questions, challenges, feedback and prudent risk-

taking without the fear of occasional failurec. Ability to focus and guide others in accomplishing work objectivesd. Ability to build and lead a teame. Reputation for developing other peoplef. Maintains an environment where top performers can progress

2. Personal Adaptability, Service Orientation/Client Focus

a. Respects the rights of fellow associates and othersb. Committed to the highest ethical standardsc. High learning agilityd. Demonstrated mental abilitye. Views learning as a continuous processf. Ability to be decisive when faced with tough decisions involving difficult

tradeoffsg. High degree of emotional resilienceh. A well honed external perspective

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i. Works as an effective agent of change

3. Interpersonal Collaboration

a. Fosters collaboration among team members and among other ADP

businessesb. Uses effective interpersonal styles and communication methods togain followership

c. Encourages an open, honest, and informal flow of communicationsd. Ability to listen and respond with empathye. Motivates and inspires others to take action