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Service Management Strategy

Commercial in Confidence

The Service Management Strategy provides three fundamental aspects of

Service Management

Service management starts with gaining of the IT environment and how the services it provides are performing against business and operational objectives. This visibilityenables prioritized response to events in the IT environment based on their business impact. For example, reports demonstrating compliance with regulatory requirements provide a

business level perspective of the state of the IT environment

When visibility of the IT environment is available, it is possible to determine which are required (and where) to support the goals of the business. These controls includegovernance over the changes in an IT environment. For example, authentication and access control in a Web-based environment ensures that users are identified and granted access

only to the resources for which they are entitled

When an organization gains visibility and control of their IT infrastructure, adding is a logical extension for improving operational efficiency. For example, automatedprovisioning of user identities and their entitlements can reduce the time for a new user to be productive from many days to considerably less than a day.

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Tivoli Integrated Portal

Commercial in Confidence

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Commercial in Confidence

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Consolidated Operations Management

Commercial in Confidence

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TBSM Realtime Service Modelling

Commercial in Confidence

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Enterprise Business Service

Management

Commercial in Confidence

TBSM monitors the

Omnibus Object Server for

incoming events.

The Object Server

collects / receives events

from probes, monitors, and

other applications such as

TCIM/TSOM, ITM, TPC etc.

TBSM service model

views responds to the data

received from incoming

events.

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Enterprise Business Service

Management

Providing visibility into application topology and availability to end users

and business users.

Always cumbersome due to complex dependencies between the

components making up the applications.

Problems with availability are frequently caused by changes made tocomponents supporting delivery of the application, identifying and

tracking this change is essential to service quality.

Automated Service Modelling.

Commercial in Confidence

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TBSM Service Rules

Commercial in Confidence

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Enterprise Business Service

Management

Operational Visibility

Commercial in Confidence

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Enterprise Storage

Management

Commercial in Confidence

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Enterprise Identity & Access

Management

Commercial in Confidence

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Enterprise Access Management E-

Business

Commercial in Confidence

Figure 1. Unified, Policy-Based Security for the Web

BEFORE

Too many passwords to rememberMultiple admins with multipleaccess control toolsUser and access controlinformation everywhereCompliance? To what?

and other J2EE

Web single sign-onSingle admin or delegated adminswith a single toolUser and security info centralized/understandablePolicy + audit = compliance

Singleuser

registry

Unifiedpolicy

AFTER

Centralizedaudit

Access ManagerSecurity Services

= Security policy = User & group info = Audit

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Enterprise Network Management

Commercial in Confidence

Network Manager provides network discovery, monitoring, topology visualization, and root cause analysis capabilities.

There are several different layers of functionality in Network Manager:

The visualization layer consists of t opology visualization and event visualization tools.

The data layer consists of topology storage, event storage and root -cause analysis tools.

The network layer consists of network discovery and monitoring tools.

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Enterprise Network

Management for IP Integrated event de-duplication, failover and failback

Status Monitoring/Root Cause Analysis Analyze SNMP traps, syslog messages and Precision faults for Root Cause Correlation works on all major dynamic routing protocol failures, traps and Syslog, and

typical interruption events like interface link down or VLAN failure Flexible, presentation-quality reporting Network Definitions

Up to date with new technology support and definitions. Harvests rich device specific data

Integrates CMDB data to display devices based on the Network Manager schema

Additional Standby Routing Protocols Supported RFC VRRP, Foundry VRRP, Extreme ESRP MPLA and Advanced Network Routing Protocols (BGP, OSPF)

Models next generation networks for better root cause analysis Topological-based Containment model includes VLANs and physical containment

Increased discovery coverage Layer 2 and 3 in a single application

MPLS Layer 3 VPNs: Juniper Networks M-series & E-series, Cisco Virtual routers: RFC & Cisco, Foundry, Extreme ATM: RFC (ILMI, PNNI) & Marconi, Fore Frame relay, SNMP v3, more

Smarter discovery for overlapping and NATed IP Address Domains Can pause or limit to selected subnets

Commercial in Confidence

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Enterprise Client & Application Response Management

Commercial in Confidence

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Client Response Time Management

Commercial in Confidence

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Application Response Time Management

Commercial in Confidence