Tips for TrainersTips for Trainers

AWO Interregion Safety Committee

Group ExerciseGroup Exercise• Take A Sheet of Paper and Briefly Write Take A Sheet of Paper and Briefly Write

Down:Down:– Your 3 Best Training Experiences - WhyYour 3 Best Training Experiences - Why– Your 3 Worst Training Experiences - WhyYour 3 Worst Training Experiences - Why– The Best Trainer You Ever Had - WhyThe Best Trainer You Ever Had - Why– The Worst Trainer You Ever Had - WhyThe Worst Trainer You Ever Had - Why

Getting Ready to Learn to Getting Ready to Learn to LearnLearn

PHYSIOLOGICALPHYSIOLOGICAL

SAFETYSAFETY

SOCIALSOCIAL

ESTEEMESTEEM

SELF ACTUALIZATIONSELF ACTUALIZATION

Maslow’s Hierarchy Maslow’s Hierarchy of Needs – Applied of Needs – Applied

to Trainingto Training

Learning StagesLearning Stages

• Unconscious IncompetenceUnconscious Incompetence– ““Dumb and Don’t Know It”Dumb and Don’t Know It”

• Conscious IncompetenceConscious Incompetence– Realize How Much They Don’t KnowRealize How Much They Don’t Know

• Conscious CompetenceConscious Competence– Good and They Know ItGood and They Know It

• Unconscious CompetenceUnconscious Competence– ““In a Rut”- Most DangerousIn a Rut”- Most Dangerous

Be A Motivator

Be A Confidence Builder

Be A Coach and a Consultant

Get Them Involved

Learning ProgressLearning Progress

Unawareness – Couldn’t Unawareness – Couldn’t Care LessCare Less

Awareness – Notice, But Awareness – Notice, But Wonder If It’s TrueWonder If It’s True

Interest – Maybe This Interest – Maybe This Will Be ImportantWill Be Important

Acceptance – Seems to Be Acceptance – Seems to Be True or Valuable True or Valuable

Conviction – This is Conviction – This is ImportantImportant

Commitment – This is Commitment – This is Important and I Am Important and I Am Passionate about It!Passionate about It!

Different Ways We LearnDifferent Ways We Learn• Auditory Learners – Learn by HearingAuditory Learners – Learn by Hearing

– Recall Best What They Have Heard: Lecture and Recall Best What They Have Heard: Lecture and Feedback from Fellow StudentsFeedback from Fellow Students

• Visual Learners – Learn by SeeingVisual Learners – Learn by Seeing

– Key Points Written Down, PowerPoint, Flip Key Points Written Down, PowerPoint, Flip ChartsCharts

• Hands-On Learners – Learn by DoingHands-On Learners – Learn by Doing

– Role Playing, Group ExercisesRole Playing, Group Exercises

A Mix of Learning TechniquesA Mix of Learning Techniques

• The Most Effective MethodThe Most Effective Method– Hear It - LectureHear It - Lecture– See it – PowerPoint, Flip ChartsSee it – PowerPoint, Flip Charts– Do It – Role Playing, Group ExercisesDo It – Role Playing, Group Exercises

1.1. With Your Back to the Trainee, With Your Back to the Trainee, Ask Him/Her to Put on the Life Ask Him/Her to Put on the Life JacketJacket

2.2. Ask the Audience to HelpAsk the Audience to Help

3.3. Turn Around and DemonstrateTurn Around and Demonstrate

--Till You Train Them----Till You Train Them--

Your Trainees Know NothingYour Trainees Know Nothing

Training ExerciseTraining Exercise

More Tips for TrainersMore Tips for Trainers

• Know Your AudienceKnow Your Audience

• Know the Reason for the TrainingKnow the Reason for the Training

• Know the EnvironmentKnow the Environment

• Develop Your PresentationDevelop Your Presentation

• Develop Your IntroductionDevelop Your Introduction

• Critique YourselfCritique Yourself

• ConclusionConclusion

• Follow UpFollow Up

Become Body AwareBecome Body Aware• Avoid:Avoid:

– Hands in PocketsHands in Pockets– Rattling Pocket CoinsRattling Pocket Coins– Repeating Expressions Such as “You Know”Repeating Expressions Such as “You Know”– Leaning on the PodiumLeaning on the Podium– Playing with Pens, Papers, Paper Clips, etc.Playing with Pens, Papers, Paper Clips, etc.– PacingPacing– ScratchingScratching– Playing with HairPlaying with Hair– Rubbing HandsRubbing Hands– Twisting Rings or JewelryTwisting Rings or Jewelry

Exercise: “Let’s Talk”Exercise: “Let’s Talk”

1.1. In Groups of Two, Talk to Your In Groups of Two, Talk to Your Partner About Anything for Two Partner About Anything for Two MinutesMinutes

2.2. Tell Your Partner What You Noticed Tell Your Partner What You Noticed About His/Her Nonverbal BehaviorAbout His/Her Nonverbal Behavior

3.3. Exchange Roles and Do the Same ThingExchange Roles and Do the Same Thing4.4. Now Each Team Talk without Any Now Each Team Talk without Any

Nonverbal MovementsNonverbal Movements

Understanding CommunicationUnderstanding Communication

Discussion QuestionsDiscussion Questions

1.1. Were You Aware of Your Nonverbal Were You Aware of Your Nonverbal Movements in the First Conversation?Movements in the First Conversation?

2.2. Did You Find Any of Your Partner’s Did You Find Any of Your Partner’s Movements Distracting?Movements Distracting?

3.3. How Did It Feel When You Were Unable How Did It Feel When You Were Unable to Use Any Nonverbal Communication?to Use Any Nonverbal Communication?

4.4. Was Your Communication as Effective?Was Your Communication as Effective?

ListeningListening• Average Adult Only Remembers Average Adult Only Remembers

2525  Percent of What He/She HearsPercent of What He/She Hears• How to Improve:How to Improve:

– Don’t Jump to Conclusions Don’t Jump to Conclusions – Judge Content, Not DeliveryJudge Content, Not Delivery– Delay EvaluationDelay Evaluation– Listen for IdeasListen for Ideas– Actively Work at ListeningActively Work at Listening– Resist DistractionsResist Distractions– ParaphraseParaphrase

Why Trainers Ask QuestionsWhy Trainers Ask Questions• Get or Clarify InformationGet or Clarify Information

• Provide InteractionProvide Interaction

• Individual AttentionIndividual Attention

• An Opportunity for the Trainee to Share An Opportunity for the Trainee to Share View PointView Point

Rules for QuestionsRules for Questions1.1. Address to Individual or GroupAddress to Individual or Group

2.2. Make the Question “Open Ended” to Make the Question “Open Ended” to Encourage DiscussionEncourage Discussion

3.3. Provide Positive SupportProvide Positive Support

Responding to QuestionsResponding to Questions• ListenListen

– Be ObjectiveBe Objective– Don’t InterruptDon’t Interrupt

• RepeatRepeat– Direct the Question Back to the GroupDirect the Question Back to the Group– Make Sure All Can HearMake Sure All Can Hear– Involve the GroupInvolve the Group

• RespondRespond– Briefly and TruthfullyBriefly and Truthfully– Relate to SubjectRelate to Subject– It’s OK Not to KnowIt’s OK Not to Know

Presentation SkillsPresentation SkillsGroup ExerciseGroup Exercise

• In Groups:In Groups:– Elect a Spokesman and a ScribeElect a Spokesman and a Scribe– Spokesman Will Explain the Group’s ListSpokesman Will Explain the Group’s List

• Share Your List With the Whole GroupShare Your List With the Whole Group

List1.

2.

Develop a List ofDevelop a List of “ “Training Best Practices”Training Best Practices”

Using What You Have Using What You Have LearnedLearned

SummarySummary• Trainees Have Basic Needs That Must Be Trainees Have Basic Needs That Must Be

Met for the Training to Be EffectiveMet for the Training to Be Effective• Overcoming Learning Obstacles:Overcoming Learning Obstacles:

– Motivating, CoachingMotivating, Coaching

• Learning Comes in StagesLearning Comes in Stages– Unawareness to PassionUnawareness to Passion

• Different Ways of LearningDifferent Ways of Learning– Hearing, Seeing, DoingHearing, Seeing, Doing

• Basic TipsBasic Tips– Know: Who, Why What, WhereKnow: Who, Why What, Where

• Self AwarenessSelf Awareness

• Nonverbal CommunicationNonverbal Communication– Use Gestures to Make Your Use Gestures to Make Your

Communications More EffectiveCommunications More Effective

• ListeningListening– Adults Remember Only 25 Percent of What Adults Remember Only 25 Percent of What

They HearThey Hear

• Ask QuestionsAsk Questions– Open Ended, Positive ReinforcementOpen Ended, Positive Reinforcement

• Respond to QuestionsRespond to Questions– Listen, Repeat, RespondListen, Repeat, Respond

Enjoy Training!Enjoy Training!

Summary, Cont.Summary, Cont.