Time & Motion study for Unilever Mashreq
-
Upload
khalid-w-abou-kassem -
Category
Business
-
view
129 -
download
2
Transcript of Time & Motion study for Unilever Mashreq
![Page 1: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/1.jpg)
CASH VAN END-TO-END PROCESS
TIME & MOTION STUDY
![Page 2: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/2.jpg)
CASH VAN DAILY PROCESS
Management Payment Loading Region Sales Fatta
l
![Page 3: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/3.jpg)
PRE-WORK MEETING
Includes:• Previous sales• Future sales• Daily / Weekly /
Monthly targets• FCS• Stock request
• Average time spent:
68 minutes
![Page 4: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/4.jpg)
WAREHOUSE
Includes:• Depositing
previous day revenues
• Loading goods
• Average time spent:
66 minutes
![Page 5: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/5.jpg)
WAREHOUSE PROBLEM
• Delays the sales reps
• Waste of time
One Loading Gate
• Load limited to their 2 days ago sales
• Lack of goods if the previous day included large sales
Credit Limit
![Page 6: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/6.jpg)
SALES• Time spent
between warehouse and region:
40 minutes• Time spent in invoiced stores:
29 minutes• Time spent in non-
invoiced stores: 5 minutes• Time spent
between stores: 7 minutes• Average invoice
amount: $ 94
![Page 7: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/7.jpg)
STEP OF THE CALL
Greet customer 100%
Check customer’s
goods100% in invoiced stores
95% in non-
invoiced stores
Give offers95% in
invoiced stores
75% in non-
invoiced stores
Place order 100%
Invoice order 100%
Receive money 100%
Merchandise < 10%
• Following the route plan:
95%
![Page 8: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/8.jpg)
MARKET PROBLEMS
![Page 9: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/9.jpg)
Smuggled Products
![Page 10: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/10.jpg)
Counterfeit Products
![Page 11: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/11.jpg)
Expired Products
![Page 12: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/12.jpg)
DATA ANALYSIS
![Page 13: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/13.jpg)
CASH VAN DAY
Market80%
Company20%
Ideal
Market45%
Company55%
Actual
![Page 14: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/14.jpg)
DETAILED AVERAGES
Man-agement
28%
Warehouse27%
Between ware-house and re-
gion16%
Lag13%
Invoiced Stores12%
Between stores3%
Non-invoiced stores2%
![Page 15: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/15.jpg)
Burj Hammoud
: 20
minutesAley:27
minutes
Beirut:33
minutes
Dahye:37
minutes
Maten:39
minutes
Chouf:59
minutes
Kesserwan:
60 minutes
TIME BETWEEN WAREHOUSE AND REGION
![Page 16: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/16.jpg)
50
55
60
65
70
75
80
85
90
68 70
55
86
64
84
61
56
Pre-Work Meeting
![Page 17: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/17.jpg)
50
60
70
80
90
100
110
Series1, 9888
66
68
5157
54
Warehouse
![Page 18: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/18.jpg)
20
25
30
35
40
45
Series1, 40
29
29
32
2830
2422
Invoiced Stores
![Page 19: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/19.jpg)
0
1
2
3
4
5
6
7
Series1, 43
3
4
6
4
5
4
Non-Invoiced Stores
![Page 20: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/20.jpg)
RECOMMENDATIONS
• Early delivery • One day prior• Reduces the 3 hours morning delay
Warehouse Delay
• Causing CV to head to the market with an limited van
• Needs IT solution• Increases CV daily sales
Credit Limit
• Motivation• Improving the warehouse and credit problems• Sales reps will then finish their route earlier
Waste of Time
• Biggest problem in Beirut / Dahye• Switch to pre-sales• Decrease many expenses (fuel, time, skipping a store)
Traffic & Parking
![Page 21: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/21.jpg)
![Page 22: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/22.jpg)
FEEDBACK
• Introduced to a new stage of responsibilities
• Difference between the Saudi market and the Lebanese market
•Unilever vs P&G•Efficient and professional work environment•Talented and experienced co-workers•Glimpse about FMCG•Finalizing tasks in short and fast notices
![Page 23: Time & Motion study for Unilever Mashreq](https://reader035.fdocuments.us/reader035/viewer/2022081507/587dae751a28abae2f8b58bd/html5/thumbnails/23.jpg)
THANK