Time Management

244
Time Management

Transcript of Time Management

Page 1: Time Management

Time

Management

Page 2: Time Management

Course Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

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Introduction

• Dave Gotham is a Project Manager in Globus Inc., a leading software manufacturer.

• Let us look at what is going on in Dave’s mind on a typical workday.

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Introduction

Oh no! I am late to office

again!

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Introduction

So many emails to check! I don’t even have time left for

morning tea now.

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Introduction

Where did I put the file for the Maxwell Project?

I’ll have to search for it now and my desk is a mess.

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Introduction

Oh no! I still haven’t got the presentation ready for today’s

client meeting.

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Introduction

I’ll have to skip my lunch to complete the status report

which I need to send to boss.

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Introduction

Oh! I forgot I also have to attend the

Parent-Teacher

meeting of my kid today!

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Introduction

I think I’ll be late for my wedding

anniversary party in the evening as I don’t think

I’ll be able to leave office

on time.

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Introduction

• As you can see that Dave is surrounded by various kinds of troubles such as that of completing his tasks, reaching his kid’s school and even his anniversary party on time.

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Introduction

• So, what do you think is the root cause of all of Dave’s problems?

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Introduction

• Yes, all of Dave’s problems arise due to lack of proper time management.

• If Dave had managed his time well, he would have been able to pack in a lot of chores into a single day and yet complete each and every one of them successfully.

• Let us see how Dave suffers from poor time management.

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Introduction

Oh no! I am late to office again!

Here, you can see that Dave has started the day on a wrong note itself. He is late to office to begin with and hence it is natural that he would not have enough time to complete all his office work and would have to work extra hours to complete his tasks.

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Introduction

Dave is late and does not have enough time to check emails. Also, if he sits to check all of his unread emails, it is obvious that he would be late in completing his other important tasks. Hence, it would have been better if Dave had a habit of managing his emails effectively and following proper email etiquette.

So many emails to check! I don’t even have time left for

morning tea now.

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Introduction

Dave will now have to search for the Maxwell Project file that he cannot find. So, he would waste time in searching for a file that he needs urgently and will need to find the file on his cluttered desk. Such a cluttered desk would make him waste more time in finding the file.

Where did I put the file for the Maxwell Project?

I’ll have to search for it now and my desk is a mess.

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Introduction

Dave was aware beforehand that he had a client meeting today. It is crucial that rather than putting off getting the presentation ready on the same day of the meeting, Dave should have completed the presentation in advance.

Oh no! I still haven’t got the presentation ready for today’s

client meeting.

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Introduction

Dave is well aware of the fact that he needs to send a status report to his boss regularly. Hence, it is important that he should manage his time in such a way that he keeps aside some hours in a day for completing the status report.

I’ll have to skip my lunch to complete the status report

which I need to send to boss.

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Introduction

Dave forgot about his kid’s Parent-Teacher Meeting. As he has forgotten he has also not put aside some time to attend the Parent-Teacher Meeting at his kid’s school. If Dave had pre-planned his day and kept a reminder to remind him of the meeting, he would not have forgotten about the meeting. Dave’s kid will feel neglected and uncared for as his father did not bother to attend his school meeting.

Oh! I forgot I also have to attend the Parent-Teacher meeting of my kid today!

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Introduction

I think I’ll be late for my wedding anniversary party in

the evening as I don’t think I’ll be able to leave office on time.

Dave will be late for his wedding anniversary party. It was important that to be on time for the party Dave should have planned his workday well and managed time effectively. His spouse will resent Dave being late for his anniversary party.

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Introduction

• Thus, you can see that when a person does not manage his time well, he tends to suffer not only on the professional but also on the personal front.

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Introduction

So, it is crucial that whether you are a student, a working professional or a homemaker, you should learn to manage your time effectively.

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Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

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What is Time Management?

The art of arranging, organizing, scheduling, and budgeting one’s time for the purpose of generating more effective work and productivity is known as Time Management.

So, time management involves exercising conscious control over the amount of time spent on specific activities with a focus to increase effectiveness, efficiency or productivity.

Hence, time management helps an individual to be more organized and more productive.

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Time Management

• Time management is the act or process of exercising conscious control over the amount of time spent on specific activities, especially to increase efficiency or productivity.

• Time management may be aided by a range of skills, tools, and techniques used to manage time when accomplishing specific tasks, projects and goals.

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Why Time Management?

Look at the questions given below and try answering them with a ‘Yes’ or ‘No’.

Do you feel the need to be more organized and/or more productive?

Do you spend your day feeling very busy and yet wondering why you haven't accomplished much?

Do you wish you had a more than 24-hour day to complete all your tasks?

Do you feel stressed by an ever busy schedule with no time for yourself?

Do you feel you rarely achieve your 100% production capability?

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Why Time Management?

• If you have answered ‘Yes’ to any of the earlier questions, then the solution to your dilemma lies in ‘time management’.

• Time management is an effective tool that anyone and everyone can use to pack in more into their 24-hour day and achieve more in the same time than they achieved before.

• Also, time management is equally efficient for work and study related activities as well as for personal activities.

• Thus, time management is needed by anyone who performs some task or the other.

Roll your mouse over the icon, to learn more.

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Did You Know?

Time is the point or period at which things occur or simply put, time is when stuff happens.

There are two types of time:

Clock Time: In clock time, there are 60 seconds in a minute, 60 minutes in an hour, 24 hours in a day and 365 days in a year. In clock time, all time passes equally. For example: When someone turns 60, he is exactly 60 years old, no more or no less.

Real Time: All time is relative in real time. Hence, depending on what you're doing you would feel that time flies or drags. For example: Two hours waiting for an appointment may feel like 5 years whereas two hours at the movies may fly by like 15 minutes.

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Importance of Time Management

Time management is important as it helps to manage your time efficiently. It is beneficial to every individual as proper time management helps us to:

Have time for ourselves

Be Relaxed & less stressed

Be Organized

Be Efficient

Be Self-disciplined

Prioritize tasks

Schedule efficiently

Plan efficiently

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Who can Use Time Management?

• Time management has become crucial for everyone in the today’s modern busy world of technology and fast paced lifestyle.

• Each and every person from different walks of life can use time management techniques and tools for managing their time better and carrying out their daily chores and activities efficiently and in a relaxed manner.

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Who can Use Time Management?

Thus, time management is important and can be used by anyone such as:

Business Leaders

Politicians

Executives

Students

Teachers

Laborers

Writers

Working Professionals

Home Makers

Actors

Freelancers/Consultants

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Need for Time Management

Each and every individual needs time management as Time is of essence to everyone, whether a student, a professional, a daily wage laborer or even a home-maker.

Every person has only a 24-hour day. Also, there are numerous tasks and a long list of tasks that each person needs to perform on a daily basis. Also, how much a person may achieve in a day will depend on the individual’s energy, motivation, use of resources and skills and capabilities. So, to make best use of all the resources both internal and external that you have at hand, it is crucial that you should learn to use some strategies for more effective time management. Thus, Time Management is a means to help you work smarter to accomplish your work more easily and rapidly.

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Need for Time Management

Time management is needed by everyone and is important for various reasons, such as follows:

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Need for Time Management

Time management is needed by everyone and is important for various reasons, such as follows:

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Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

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Less stress

Improved self-esteem

Good work-life balance

There are several benefits of time management, such as follows:

Increased productivity

Prevention of panic in times of workload

Benefits of Time Management

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Achievement of goals quickly and easily

Increased efficiency in fulfilling tasks

Achievement of greater success, dreams and visions

There are several benefits of time management, such as follows:

Increased confidence of fulfilling tasks

Increased energy and competency to achieve success

Benefits of Time Management

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Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

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Elements of Time ManagementThere are various elements that have to be considered and managed for effective Time Management. It is important that for you to manage your time well, you should learn be aware of and use the elements of Time Management diligently. The following are the various elements of Time Management:

Being aware of your Time

Being aware of your Time Wasters

Priorities

Self-management

Management of your Personal Resources

Goal Setting

Measures of your Achievement

Planning

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Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

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Principles of Time Management

Always have a great clarity of objectives

Always work with a focus centered on achieving the set objectives

Before beginning your work for the day, make a list of all your activities

Set priorities to achieve more in the same day

Reserve large blocks of time for important activities

Develop a habit of eliminating at least one time waster from your life each week

The following are some of the core principles that you should follow for successful time management. Roll your mouse

over the icon, to learn more.

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Did You Know?

No matter what type of work you do, your work will be composed of only three items. So, the only thing that you need to do to manage your time well is to decide the proportion of the distribution of these three items in your work. People can spend their time in only the following three ways:

• Thoughts

• Conversations

• Actions

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Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

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Time Management Styles

Different time management styles are used by different people because every individual is different. There are a few tools and techniques that prove to be more effective for one time management style than for the other styles. There are five time management styles that are identified, which are:

Let us look at each in detail.

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Achievement Management

About

Achievement Management style includes and describes people who measure their success by how much they take on. Such people cannot say “no” to accept more projects and can get overwhelmed. Such people find it difficult to do everything to the best of their ability and may tend to forget a task.

Pros & Cons Best Tools

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• Pros: o Others see such people as

dependable and helpful.

• Con: o The lack of completion of projects.

Achievement Management

About Pros & Cons Best Tools

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Tools that help keep track of the over-committed schedule such as:• To-do Lists• Supply Lists• Committee Lists• Event Lists

Achievement Management

About Pros & Cons Best Tools

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Casual Management

About

Casual Management style includes and describes people who are the procrastinators of the world. Such people believe that they will get the work done when they have time and as a result easily lose track of time.

Pros & Cons Best Tools

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• Pros: o Casual managers think with their

“right brain” and hence tend to be more creative.

• Con: o A tendency to miss deadlines or to

leave things unfinished.

Casual Management

About Pros & Cons Best Tools

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• Timelines help to remind such people how much time they really have.

• Timelines also help them to focus on deadlines.

• Alert systems like alarms or electronic reminders should be used to provide a reminder of the tasks that are put aside.

Casual Management

About Pros & Cons Best Tools

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Crisis Management

About

Crisis Management style includes and describes people who consider each event of their life as if it is the top priority. Such people tend to take on several projects all at once. They have trouble deciding between which one is a priority and which is not. Hence, many projects may get started but don’t get finished.

Pros & Cons Best Tools

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• Pros: o Tendency to work well under pressure. o Tasks get finished as the deadlines help

to drive such people.

• Con: o Getting easily stressed and distracted.

Crisis Management

About Pros & Cons Best Tools

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• Different types of visual reminders can be used to remind what is coming down the pipeline and to help them be focused.

• Visual reminders that can be used are:o Desktop calendaro Alerto PDA.

• Block-scheduling can be used to set aside the time that is needed for each task.

Crisis Management

About Pros & Cons Best Tools

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Precision Management

About

Precision Management style includes and describes people who are the perfectionists of the world. Such people tend to work to deliver work that is consistently of high quality. However, the high quality is delivered at the expense of a lot of time.

Pros & Cons Best Tools

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• Pros: o People are considered detail

oriented and highly capable.

• Con: o A waste of time and energy due to

spending of an outrageous amount of time and resources on a project.

Precision Management

About Pros & Cons Best Tools

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Precision Management

About Pros & Cons Best Tools

• Day planners help such people to keep on track by staying focused on the big picture as it helps to block out time allotments.

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Social Management

About

Social Management style includes and describes people who are the social butterflies of the world. Such people would rather “talk” than “do.” Social managers often lose track of time as they busy themselves chit-chatting the hours away.

Pros & Cons Best Tools

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• Pros: o Such people tend to have excellent

communication skills. o Such people are great contributors in

brainstorming sessions and can effectively get ideas across to others.

• Con: o Wasting of valuable time in meaningless

conversations.

Social Management

About Pros & Cons Best Tools

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Social Management

About Pros & Cons Best Tools

• Alert systems such as a wristwatch, with an alarm, that provides a reminder of time. This will help to keep conversations short and to finish projects in a timely manner.

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MCQ

Q. Which of the following styles include people who work well under pressure?

Click on the radio button to select the

correct answer!

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MCQ

Q. Which of the following styles include people who work well under pressure?

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MCQ

Q. Which of the following styles include people who work well under pressure?

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Uses of Time Management for Individual

Help overcome Stress & Procrastination

Help being Better Organized

Help in being total control of the situation

Help balance work & personal priorities

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Helps prioritize effectively

Helps meet deadlines / targets / goals

Clutter free workspace

Creates happy work environment

Uses of Time Management at Workplace

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Uses of Time Management for Organization

Improved productivity - improved use of time by the personnel

Reduction of stress - crisis management by reducing the incidence of crises through better planning

Better performance - on time delivery to customers

Increased profitability - better use of resources

Improved planning and control

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Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

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Steps for Managing Your Time

Step 3: Revisit and Revise Your Plan

Step 2: Develop a Schedule

Step 1: Set Goals

The following are the key steps that you need to follow for effective time management:

Let us look at each in detail.

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Step 1: Set Goals

Step 1: Set Goals

The first step towards managing your time is to ‘Set Goals’. While setting goals, you should always keep in mind that you should set goals that are specific and concrete. Never define vague goals. Also, make sure that you determine and set both long-term goals and short-term ones to support them. Another important thing while setting goals is to also set a deadline for your goals.

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Step 1: Set Goals

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Step 2: Develop a Schedule

Step 2: Develop a Schedule

The next step after you have set goals for yourself is to develop and plan out a schedule. Initially, planning may seem a hard task, however, with practice it would become the easier and more natural.

There are a few considerations that you need to keep in mind while developing a schedule. Hence, while making a schedule, ask yourself these questions:

• What goals do I expect to accomplish?

• What approach do I need to adopt to reach these goals?

• What tasks are more important than others?

• How much time will each task require?

• What time of the day is best fitted to do each activity?

• What provisions do I need to keep my schedule flexible to allow for unexpected things?

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Step 2: Develop a Schedule

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Step 3: Revisit and Revise Your Plan

Step 3: Revisit and Revise Your Plan

Now, you know the goals that you want to reach and you have developed a planned schedule to reach those goals. The next crucial step in time management is to check whether the plan is working and check how you are actually using your time. This step will help you identify the deviance between your planned schedule and your actual followed schedule. You need to then alter your schedule or your actions and revise your plan for better time management.

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Step 3: Revisit and Revise Your Plan

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Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

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Components of Time Management

The following are crucial Components of Time Management:

Planning

Organizing

Delegating

Managing Interruptions

Scheduling

Prioritizing

Let us look at each in detail.

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Planning

For effective planning it is important that you know the difference between ‘Urgent’ and ‘Important’.

Urgent tasks assume importance as they demand immediate attention. However, you should also bear in mind that important tasks may become urgent if left undone. Such important tasks when are left undone may usually have a long term effect.

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Planning

So, how can you judge or gauge the balance between important versus urgent tasks?

You should always decide to do the tasks based on the following two considerations:

• Impact of doing a task

• Effect of not doing a task

One of the best ways to decide between ‘Urgent’ versus ‘Important’ tasks and to balance between them is to use the ‘Stephen Covey’s Urgent Vs Important Matrix’.

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Organizing

Organizing is an important component of time management. When you are better organized, you are better prepared to do your tasks more quickly and diligently. You do not waste time in searching for and locating misplaced things or gathering resources at the last minute to do a task.

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Steps of Organizing

The following are the three principles or steps of organizing:

Prioritize

Set Goals

Form Good Habits

Let us look at each in detail.

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Steps of Organizing

The following are the three principles or steps of organizing:

Prioritize

Set Goals

Form Good Habits

Set Goals

Let us look at each in detail.

Set Goals:

• Organizing begins with setting goals both short-term and long-term goals.

• Goals should be ‘SMART’

• Always remember that all Goals have a beginning and an end and to identify these beginnings and endings is important.

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Steps of Organizing

The following are the three principles or steps of organizing:

Prioritize

Set Goals

Form Good Habits

Prioritize

Prioritize:

• Put first things first.

• Priority is a ‘must’ to do rather than a ‘want’ to do.

• Scheduling is an important part of Prioritizing.

Let us look at each in detail.

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Steps of Organizing

The following are the three principles or steps of organizing:

Prioritize

Set Goals

Form Good HabitsForm Good Habits

Form Good Habits:

• Never Procrastinate.

• Good habits require self-discipline.

• Keep focus with a journal/day planner.

Let us look at each in detail.

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Delegating

Delegation is an important concept when you learn about time management.

Delegating is:

‘The act of delegating, or investing with authority to act for another’ or ‘the distribution of responsibility and authority to others while holding them accountable for their performance.’

Hence, delegating means asking someone else to perform a task that is one of your responsibilities or work that you are being paid to do.

It is entrusting responsibility and authority to others who then become responsible to us for their results but we remain accountable to our boss for what our subordinates do.

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Elements of Delegation

The following are the three elements of delegation:

Responsibility

Authority

Accountability

Let us look at each in detail.

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Elements of Delegation

The following are the three elements of delegation:

Responsibility

Authority

Accountability

Authority

Authority:Authority can be defined as the power and right of a person to use and allocate the resources efficiently, to take decisions and to give orders so as to achieve the organizational objectives. Authority must be well- defined. People with authority should know the scope of their authority. Authority always flows from top to bottom.

Let us look at each in detail.

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Elements of Delegation

The following are the three elements of delegation:

Responsibility

Authority

Accountability

AuthorityAuthority:

Authority can be defined as the power and right of a person to use and allocate the resources efficiently, to take decisions and to give orders so as to achieve the organizational objectives. Authority must be well- defined. People with authority should know the scope of their authority. Authority always flows from top to bottom.

Let us look at each in detail.

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Elements of Delegation

The following are the three elements of delegation:

Responsibility

Authority

Accountability

Responsibility

Responsibility:

• Responsibility is the duty of the person to complete the task assigned to him.

• A person who is given the responsibility should ensure that he accomplishes the tasks assigned to him.

• Responsibility without adequate authority leads to discontent and dissatisfaction among the person.

• Responsibility flows from bottom to top.

• The person held responsible for a job is answerable for it.

Let us look at each in detail.

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Elements of Delegation

The following are the three elements of delegation:

Responsibility

Authority

AccountabilityAccountability

Accountability:

• Accountability means giving explanations for any variance in the actual performance from the expectations set.

• Accountability cannot be delegated.

Let us look at each in detail.

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Elements of Delegation

The following are the three elements of delegation:

Responsibility

Authority

AccountabilityAccountability

Accountability:

• Accountability means giving explanations for any variance in the actual performance from the expectations set.

• Accountability cannot be delegated.

Let us look at each in detail.

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Importance of Delegation in Time Management

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Flowchart for Delegation Decision

You can use the following flowchart to come to a decision whether the task can be delegated.

Does this NEED to be done?

Does it need to be done by ME?

Does it need to be done NOW?

Resist & Stop (Dump)

YES

YES

YES

DO IT!

Consider Delegating

Plan and ...

NO

NO

NO

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Steps of Effective Delegation

Step 1:

Clarify your goals &

opportunities

Step 2: Decide

what goals and

projects can be done by

others

Step 3:

Select the right

person

Step 4: Organize the tasks

being delegated

Step 5: Give clear

instructions & request feedback

Step 6:

Set deadlines &

ask for reports

Step 7: Support

and monitor

Step 8: Provide

Recognition

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Managing Interruptions

The following are some of the methods to manage various kinds of interruptions:

Let us look at each in detail.

Managing Documents

Managing Workspace

Managing Drop-in visitors

Managing Phone

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Managing Interruptions

The following are some of the methods to manage various kinds of interruptions:

Let us look at each in detail.

Managing Documents

Managing Workspace

Managing Drop-in visitors

Managing Phone

Managing Workspace

Managing Workspace:

• De-clutter your desk by clearing it at the end of each working day

• File documents once they have been used

• Organize a work flow system in your space

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Managing Interruptions

The following are some of the methods to manage various kinds of interruptions:

Let us look at each in detail.

Managing Documents

Managing Workspace

Managing Drop-in visitors

Managing Phone

Managing Documents

Managing Documents:

• Define what you need to keep and for how long

• Arrange file materials logically

• Facilitate easy access to materials

• Purge the files on a regular basis

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Managing Interruptions

The following are some of the methods to manage various kinds of interruptions:

Let us look at each in detail.

Managing Documents

Managing Workspace

Managing Drop-in visitors

Managing Phone

Managing Drop-in visitors

Managing Drop-in visitors:

• Create a visual barrier at your workspace to reduce the ‘drop-in’ visits

• Don’t have extra chairs in your workspace as people would not hang around long if they have to stand

• For important work , move to another space

• Learn to say ‘NO ‘in a polite way

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Managing Interruptions

The following are some of the methods to manage various kinds of interruptions:

Let us look at each in detail.

Managing Documents

Managing Workspace

Managing Drop-in visitors

Managing PhoneManaging Phone

Managing Phone:

• Batch your outward calls

• Delegate calls that you don’t have to make personally to one of your team members

• Terminate calls once the business has been done

• Set up a rotation of team members of your team for handling incoming calls

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Types of Interruptions

The following are some of the culprits that could act as an interruption:

• Over socializing on Jobo Unnecessary Meetingso Setting Unattainable Goals

• Telephone Interruptionso Ineffective Prioritizationo Junk Mails

• Poorly Run Meetingso Poor Planningo Misfiled Information

• Drop-in visitorso Cluttered Workspaceo Extended Lunch Breaks

• Procrastinationo Waiting/Delayso Ineffective Delegation

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Scheduling

Scheduling is the process by which you look at the time available to you and plan how you will use it to achieve the goals you have identified.

By using a schedule properly, you can:

• Understand what you can realistically achieve with your time.

• Plan to make the best use of the time available.

• Leave enough time for things you must absolutely do.

• Preserve contingency time to handle 'the unexpected'.

• Minimize stress by avoiding over-commitment to yourself and others.

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Prioritizing

The process of deciding which of several options or tasks is most important is known as ‘Prioritizing’. Hence, determining your priorities or prioritizing involves deciding that Activity ‘A’ is more important than Activity ‘B’.

You should keep in mind that your priorities may change over time and in relation to various situations. The essence of Time management lies in managing ourselves in relation to time. So, the crux of time management lies in setting priorities and taking charge. You should keep in mind that your priorities are influenced by your values and your goals.

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How to Prioritize Your Tasks?The following questions need to be considered to determine the

priority of any activity:

What am I doing that doesn’t really need to be done?

What am I doing that could be done by someone else?

What am I doing that could be done more efficiently?

What are the costs versus the benefits of doing this activity?

How well does this activity fit into my goals?

Page 102: Time Management

How to Prioritize Your Tasks?The following questions need to be considered to determine the

priority of any activity:

Does this activity have a deadline for completion?

How much do I enjoy doing this activity?

Have I promised or agreed to do this activity?

Which of my needs will be satisfied by doing this activity?

How much time does this activity require for completion?Roll your

mouse over the icon, to learn

more.

Page 103: Time Management

Tip

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MCQ

Q. Which of the following is NOT a component of time management?

Click on the radio button to select the

correct answer!

Page 105: Time Management

MCQ

Q. Which of the following is NOT a component of time management?

Page 106: Time Management

MCQ

Q. Which of the following is NOT a component of time management?

Page 107: Time Management

Let us now look at a real life example to understand the role

of prioritizing in time management.

Real Life Example

Page 108: Time Management

Dave Hudson is a Project Manager at Helios Inc. Dave is always very busy with a list of numerous tasks to complete in a single day. Dave suffered from poor time management and hence ended up postponing most of his tasks and leaving many of the tasks incomplete.

Real Life Example

Page 109: Time Management

Dave’s boss Kevin advised Dave to attend a workshop on time management to help him learn about managing his time well and performing his work better. Dave attended the workshop on time management and learned about the importance of ‘prioritizing’ in time management.

Real Life Example

Page 110: Time Management

So, Dave decided to plan his day in advance for managing his time well. Dave now knows that he needs to prioritize his tasks in order of their importance. He has made a list of the tasks that he needs to complete in a particular day.

Real Life Example

Page 111: Time Management

The following is a list of the tasks that Dave has to complete on the particular day:

• Check and identify mails to be sent today.

• Conduct the morning team meeting.

• Discuss with a colleague about last night’s cricket match.

• Complete fortnightly status report to submit to boss.

• Schedule a meeting with boss about my career progression.

Real Life Example

• Make a phone call to a friend enquiring about his health.

• Buy a gift for friend’s birthday party in the evening.

• Conduct a quality review meeting with each team member.

Page 112: Time Management

Can you help prioritize Dave’s tasks for him in the order of their importance?

Real Life Example

Page 113: Time Management

Given below is the list of Dave’s tasks that have been prioritized as per their importance. Please keep in mind that the following list is just an indicative answer and there may be a few variations in the list depending upon your sense of priority and the way you tend to manage your tasks.

Real Life Example

Page 114: Time Management

1. Conduct the morning team meeting.

2. Check and identify mails to be sent today.

3. Complete fortnightly status report to submit to boss.

4. Conduct a quality review meeting with each team member.

5. Make a phone call to a friend enquiring about his health.

Real Life Example

6. Buy a gift for friend’s birthday party in the evening.

7. Schedule a meeting with boss about my career progression.

8. Discuss with a colleague about last night’s cricket match.

Page 115: Time Management

Hence, you can see that by prioritizing the tasks, Dave now knows which of the tasks are urgent and important. As Dave has a list of prioritized tasks, he now knows which of the tasks he can postpone for completion at a later date; if he is pressed for time on the particular day.

Real Life Example

Page 116: Time Management

Scope of Time Management

• There are various skills, tools, and techniques that can be practiced for effective time management which helps an individual to manage time to accomplish specific tasks, projects and goals complying with a due date.

• The various tasks that are included in the scope of time management include: planning, setting goals, delegation, allocating, analysis of time spent, organizing, monitoring, scheduling, and prioritizing.

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Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

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Tools for Time Management

There are various tools that you can use for Time Management,

such as:Planners 1

2

3

4

5

To-do Lists

Diary

Calendar

Activity Logs

Let us look at each in detail.

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Planners

2

3

4

5

Planners1

• A very useful tool for time management is a 'Planner'.

• You can use 'Planners' to effectively plan a day, a week as well as a month in advance.

• Always keep in mind that you make sure to note down important meetings, deadlines, project milestones etc. in the planner.

• Whenever you commit any due dates or social events, always enter the same into the planner at once.

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Planners

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Calendar

• Another useful time management tool is a paper or an electronic calendar. You can use a calendar to record meetings, appointments and due dates for a monthly view as well as an yearly view.

• For a person who handles multiple responsibilities and loads of tasks at the same time, an annual calendar should be used.

• You can organize the annual calendar by areas of responsibility and then jotting down the tasks and events on such an annual calendar.

Calendar

2

3

4

5

1

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Calendar

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To-do Lists

You can use a to-do list to list down all the tasks that you need to complete and in the order of priority in which they have to be completed. So, a to-do list has the most important tasks listed at the top of the list, and the least important tasks at the bottom. Also, such a list helps you to work as per the set priorities as you have listed the important tasks on top.

To-do Lists

2

3

4

5

1To-do lists prove to be greatly useful for someone who has a list of multiple tasks that need to be completed. To-do lists help to keep track of the tasks that need to be completed and help in avoiding forgetting to do a few of them when caught in the midst of all the activity. A to-do list proves to be greatly useful as it helps to avoid forgetting tasks as you have all the tasks listed in one place.

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To-do Lists

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Activity Logs

2

3

4

5

1

Activity Logs

Most people are not aware about how they spend their day and time. Generally, people do not have the habit of keeping track of and are unaware of the amount of time that they wasted in breaks, idle chit-chat, checking emails, browsing through useless sites etc. An ‘Activity Log’ is a vital tool that helps you to keep a track of your time. You can use an activity log to keep track and later analyze how you actually spend your time. You can use it to see at a glance, the amount of time you wasted and the activities that you waste your time on. Always make a habit of keeping an Activity Log for several days.

Then, you should analyze your daily activity log after you have logged your time for a few days. Keep a track of the areas on which you have wasted time and also track the low value jobs.

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Activity Logs

Page 127: Time Management

Diary

• One of the most common and effective tools of time management is a ‘diary’.

• You can use a diary as a journal to list down your daily experiences, action plans, your techniques to save time, resources etc.

• Hence, you can use a diary to reflect back on your day and help you to save time and plan for the future.

Diary

2

3

4

5

1

Page 128: Time Management

MCQ

Q. Which of the following is an appropriate tool for Achievement Management Style?

Click on the radio button to select the

correct answer!

Page 129: Time Management

MCQ

Q. Which of the following is an appropriate tool for Achievement Management Style?

Page 130: Time Management

MCQ

Q. Which of the following is an appropriate tool for Achievement Management Style?

Page 131: Time Management

Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

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Technology and Time Management

1

2

3

4

5

6

7

In the modern technological world, there are many modern-day tools that are offered by technology which can be used for time management and save time efficiently . Some such tools offered by modern-day technology are:

Page 133: Time Management

Telephone

1• Telephone is a great time-saving tool when

used correctly.

• Telephones help you to communicate with the other person without having to waste the time of meeting a person face-to-face.

• It also helps to save money and time as communication can be carried out without the need to travel.

• For efficient time management, it is important that you plan your calls in advance before making them.

• If possible, set aside a block of time for making and receiving calls.

• While on a call, make sure you keep track of the time and do not waste time on idle chit-chat.

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Telephone

1

Page 135: Time Management

Email

• Email or electronic mail is a form of electronic communication. For efficient time management, the best way to handle emails is in batches at regularly scheduled times of the day, just like other routine tasks.

• Inform and ask your contacts to use specific and meaningful subject lines to help you identify the purpose of the email at a glance.

• Use specific and meaningful subject lines in your emails.

• Classify the emails as you view the subject lines as business or personal, urgent or trivial.

• First of all, make a habit of reading the urgent emails and responding to them as and when you view them

2

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Email

2

Page 137: Time Management

Teleconferencing

• An important tool that you can use for more personal contact than emails is ‘Teleconferencing’. Teleconferencing proves to be greatly useful when real-time sharing is needed. There are various teleconferencing systems available today that you can use as per your needs such as: Adobe’s Acrobat.com, Microsoft Live Meeting, or Citrix’s GoToMeeting.

3

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Teleconferencing

3

Page 139: Time Management

Chat

• Chat is another modern-day technology tool that proves to be useful for saving time. Usually, while writing through emails, a lot of time may get wasted in to and fro emails. On the other hand, the option of using chat saves a lot of such to and fro time that may get wasted in sending emails. In situations where the participants of a meeting are located in different locations, you can use instant messaging applications and chat rooms as a great alternative to meetings.

4

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Chat

4

Page 141: Time Management

Web Meeting

• Web meeting is a modern-technology tool that proves to be greatly useful in saving valuable time and at the same time having the same advantages as that of a face-to-face meeting.

• Web meeting or web conferencing is also known as webinars.

• Web meeting is usually used for interactive conferences as well as online workshops.

• Web meeting is a service that is basically an online conference.

• It allows the conferencing events to be shared with remote locations.

• Such webinars allow real-time point-to-point communications.

5

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Web Meeting

5

Page 143: Time Management

Email Lists and Online Groups

• Emails are used by many people for both personal as well as professional purposes.

• However, another useful technology tool that uses a variation of emails is the email lists and online groups.

• Email Lists, Forum and Online Groups prove to be greatly useful to share communication with a meeting group that requires ongoing and interactive communication on a regular basis.

6

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Email Lists and Online Groups

6

Page 145: Time Management

Collaboration Applications

• Collaboration Applications are another modern-day technology tool that help in time management.

• Such various kinds of collaboration tools can be used to save a lot of time that gets wasted in meetings or phone calls.

• Users can use various systems like Microsoft SharePoint, Wrike, Pelotonics, Google Docs, and Basecamp for interaction and collaboration with each other from any location.

• Such collaboration tools prove to be most useful for project meetings, or situations where users need to peer review each other’s work.

7

Page 146: Time Management

Let us now look at a real life example to

understand the methods of time management.

Real Life Example

Page 147: Time Management

Real Life Example

You had seen in the introduction scenario that Dave is surrounded by various kinds of problems due to lack of proper time management.

Page 148: Time Management

Real Life Example

You had seen that Dave did not manage his time well and hence

he is not able to complete his daily chores and also suffers on

the professional as well as personal front due to poor time

management.

Let us now see how Dave could manage his time well and pack in more in the same 24 hours of time that everyone has in a day.

Page 149: Time Management

Real Life Example

In order to manage time well, Dave should pre-plan each of his

days on the previous day. By planning each of his days in

advance, Dave would know the tasks that have to be completed on the same day, the meetings that have been scheduled for that day, the tasks that he can delegate for completion at a

later date and any odd tasks of the day such as Parent-Teacher Meeting, Anniversary Party etc.

Page 150: Time Management

Real Life Example

Also, to begin with, in order to avoid getting late to the office, Dave should get up early by means of using devices such as alarms and start

early from home to reach the office early. If Dave reaches his office

early, he would have more time to complete

his tasks of the day.

Page 151: Time Management

Real Life Example

A good way that Dave can manage his emails and avoid wasting time is by

checking the important and urgent emails first. He can identify important emails by seeing the sender’s name, subject line,

attachments etc. Also, Dave can set filters, sorting and tags to his emails so

that he can view the latest and important emails first. Dave should also make a

habit of replying to each important email as and when he views them to avoid putting off and forgetting to reply to

them later.

Page 152: Time Management

Real Life Example

One of the best ways that Dave as well as everyone can manage time well is by avoiding wasting time on unnecessary activities. One of the

best methods to avoid wasting time is by keeping your workplace

organized. When Dave keeps his desk tidy, organized and uncluttered

then he knows where each of his files and important things are lying. Also, he would not have to waste his time in searching for files and things.

He can use this saved time to do some productive and useful work.

Page 153: Time Management

Real Life Example

Dave could be ready with the presentation for the client meeting

rather than panicking on the last day by using tools such as planners, diary

etc. to remind him of his future scheduled meetings and tasks to be completed. This way he could have set a reminder for himself that the

client meeting is due on a particular day and could have completed the

presentation at a leisurely pace rather than working on it under

stress and pressure on the day of the client meeting itself.

Page 154: Time Management

Real Life Example

Dave could avoid skipping his lunch to complete the status report which he

needs to submit to his boss by keeping the status report ready one day in

advance. He could fix a slot of a few hours in each day which he could

dedicate solely to working on the status report only. This way he could complete the status report each day and also not

have to skip his lunch to complete it.

Page 155: Time Management

Real Life Example

It was natural for Dave to forget about his kid’s Parent-Teacher meeting, which

is not a routine activity that he performs on a daily basis. To keep tab of such odd activities and tasks, Dave should keep a diary and reminder to keep him abreast of the activities or tasks that are not a part of his daily

work routine but will have to be completed on a particular day.

Page 156: Time Management

Real Life Example

Dave knew very well about his anniversary party well in advance. The only thing he needed to do to reach his anniversary party on time is to plan his

day well and keep a reminder that would let him know when the party is just in case he tends to forget the date

when it arrives. If Dave had planned his workday well, he could have got off

work and could have left the office on time or even early. This way he could have reached his anniversary party on time and also delighted his spouse by

reaching the party early.

Page 157: Time Management

Real Life Example

Thus, you can see that there are several methods that Dave could use to manage his time well. By proper time management, Dave would have been able to pack in a lot of chores into a single day

and yet complete each and every one of them successfully.

Page 158: Time Management

Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

Page 159: Time Management

Urgent/Important Matrix

The Urgent/Important Matrix is an important concept for time management.

Page 160: Time Management

Steps to Use the Urgent/Important Matrix

The following are the steps to use the Urgent/Important Matrix to prioritize your activities:

List down all the activities and projects you feel you have to do

Make sure that you include all tasks that take up your time at work, even if you feel the task is unimportant.

Now, use a scale of 1 to 5 to assign importance to each activity

To decide if a task is important or not is by looking at it and identifying whether the task helps you meet your goals

Next, determine the urgency of each activity, after you have assigned importance to each activity.

Next, as per the assigned importance and urgency, you should plot the listed items on the Urgent/Important

Matrix.Schedule your priorities by analyzing the matrix by using the strategies described for each quadrant.

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Strategies to Evaluate Urgent/Important MatrixIm

po

rtan

t

Not Urgent

No

t Im

po

rtan

t

Urgent

1. Quadrant of Manage

2. Quadrant of

Leadership & Quality

3. Quadrant of Deception

4. Quadrant of Waste

Page 162: Time Management

Quadrant I of Urgent/Important MatrixIm

po

rtan

t

Not Urgent

No

t Im

po

rtan

t

Urgent

1. Quadrant of ManageACTIVITIES

• Crisis• Pressing Problems• Deadline-driven Projects

2. Quadrant of

Leadership & Quality

3. Quadrant of Deception

4. Quadrant of Waste

• Quadrant I represent things that are both “urgent” and “important”. Hence, you should make sure you spend your time on the activities listed in this quadrant. This is the Quadrant of Manage.

• This is where you manage; you produce, where you bring your experience and judgment to bear in responding to many needs and challenges.

• Many important activities become urgent through procrastination, or because you don’t do enough prevention and planning.

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Quadrant II of Urgent/Important MatrixIm

po

rtan

t

Not Urgent

No

t Im

po

rtan

t

Urgent

1. Quadrant of Manage

2. Quadrant of Leadership & Quality

ACTIVITIES• Prevention & • Relationship Building• Recognize New Opportunities• Planning & Recreation

3. Quadrant of Deception

4. Quadrant of Waste

• Quadrant II includes activities that are “important, but not urgent”. This is the Quadrant of Quality.

• Here’s where you do your long-range planning, anticipate and prevent problems, empower others, broaden your mind and increase your skills.

• Ignoring this Quadrant feeds and enlarges Quadrant I, creating stress, burnout, and deeper crises for the person consumed by it.

• Investing in this Quadrant shrinks Quadrant I.

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Quadrant III of Urgent/Important MatrixIm

po

rtan

t

Not Urgent

No

t Im

po

rtan

t

Urgent

1. Quadrant of Manage

2. Quadrant of

Leadership & Quality

3. Quadrant of DeceptionACTIVITIES

• Interruption• Some Calls, Mails, Reports &

Meetings• Proximate • Pressing Matters

4. Quadrant of Waste

• Quadrant III includes things that are “urgent, but not important”. This is the Quadrant of Deception.

• The feeling that a task is urgent creates the illusion of importance. The actual activities, if they’re important at all, are important to someone else.

• Many phone calls, meetings and drop-in visitors fall into this category.

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Quadrant IV of Urgent/Important MatrixIm

po

rtan

t

Not Urgent

No

t Im

po

rtan

t

Urgent

1. Quadrant of Manage

2. Quadrant of

Leadership & Quality

3. Quadrant of Deception

4. Quadrant of WasteACTIVITIES

• Trivia• Busy Work• Some Mails & Calls• Time Wasters• Pleasant Activities

• Quadrant IV is reserved for activities that are “not urgent, not important”. This is the Quadrant of Waste.

• You often “escape” to Quadrant IV for survival.

• Reading addictive novels, watching mindless television shows, or gossiping at office would qualify as Quadrant IV time-wasters.

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Urgent/Important Matrix

For efficient time management, increase your Q-2 and ensure your tasks are important but not urgent.

Urgent Non-Urgent

Important Q-1 Quadrant of Necessity

Examples: Deadline-driven project, crisis, resolving immediate problems

Q-2Quadrant of Quality and Personal

LeadershipExamples: Problem prevention, relationship building, finding your life partner, building your dream career, personal development, improving your health.

Not Important

Q-3Quadrant of Deception

Examples: Interruptions, certain phone calls / emails / meetings / reports, certain pressing matters.

Q-4Quadrant of Waste

Examples: Time wasters, surfing TV channels, mindless web surfing/chatting, etc.

Page 167: Time Management

MCQ

Q. Which of the following Quadrants when ignored cause stress, burnout, and deeper crises for the person consumed by it?

Click on the radio button to select the

correct answer!

Page 168: Time Management

MCQ

Q. Which of the following Quadrants when ignored cause stress, burnout, and deeper crises for the person consumed by it?

Page 169: Time Management

MCQ

Q. Which of the following Quadrants when ignored cause stress, burnout, and deeper crises for the person consumed by it?

Page 170: Time Management

Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

Page 171: Time Management

Action-Priority Matrix

Quick Wins Major Projects

Fill Ins Thankless Tasks

Hig

h

High

Low

Imp

act

Low Effort

• A simple technique to help you decide and choose which activities/tasks to prioritize, and which ones you should drop is the ‘Action-Priority Matrix’.

• The Action-Priority Matrix helps you in prioritizing the tasks and hence helps you make the most of your time and opportunities.

• A variant of this tool is the ‘Impact-Feasibility Matrix’, which substitutes ‘Feasibility’ for ‘Effort’ on the horizontal axis.

• The ‘Impact-Feasibility Matrix’ gives a different perspective by looking at the organization’s ability to deliver important changes.

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Action-Priority Matrix

Quick Wins Major Projects

Fill Ins Thankless Tasks

Hig

h

High

Low

Imp

act

Low Effort

• The figure given above shows the ‘Action-Priority Matrix’.

• To use the Action-Priority Matrix, you should look at each activity from two viewpoints -firstly on the impact the activity will have and secondly on the effort involved in completing the task.

• Now, after you have looked at each activity from these two viewpoints and scored it, plot each activity on the Action Priority Matrix using these scores.

• Now, you can see at a glance, the tasks that give you the greatest returns on your efforts.

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Steps to Use the Action Priority Matrix

The following are the steps to use the Action Priority Matrix:

Make a list of all the

activities that you would like to complete. Score all the

activities based on their impact such

as: 0 for no impact to 10 for maximum

impact.

Score all the activities based on their required

effort such as: 0 for no real effort to 10 for a very

major effort.

Now, plot all of the activities on

the Action-Priority Matrix.

Next, you can decide to

either complete or

drop the activities

appropriately based on the

matrix.

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Strategies to Evaluate Action-Priority Matrix

The following are the various strategies to evaluate Action-Priority Matrix:

Let us look at each in detail.

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Quick Wins

Quick Wins (High Impact, Low Effort):This is the quadrant that includes activities that are high in impact and low in effort. Hence, these are the activities that are the ‘quick wins’. These are the most attractive projects, giving you a good return for relatively little effort. You should focus on such activities as much as you can.

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Major Projects

Major Projects (High Impact, High Effort): This is the quadrant that includes activities that are high in impact and also high in effort. Hence, these are the activities that are the ‘major projects’. These activities give good returns but also take a long time to complete. You should always bear in mind that one such ‘Major Project’ can withhold the completion of many ‘Quick Wins’.

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Fill Ins

Fill Ins (Low Impact, Low Effort):This is the quadrant that includes activities that are low in impact and also low in effort. Hence, these are the activities that are the ‘Fill-ins’. You should never worry about such activities too much. So, you should complete such activities, only if you have got spare time. If you do not have the spare time, you should drop such activities for completing a better task.

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Thankless Tasks

Thankless Tasks (Low Impact. High Effort): This is the quadrant that includes activities that are low in impact and also high in effort. Hence, these activities are the ‘Thankless Tasks’. It is vital for efficient time management that you should avoid these tasks. So, make sure that you do not waste your time on such activities as such tasks are low in returns. Also, as they are high in effort, they would consume more time which would be better used elsewhere.

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• Although it may not be apparent to most people at first, however, there is an important relationship between stress and time management.

• Almost everyone has at some time or the other in their life felt frustrated, pressurized and overwhelmed by large number of tasks and commitments that they need to fulfil.

Relationship between Stress and Time Management

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Relationship between Stress and Time Management

• Thus, it is obvious that such pressures and overloads on an individual causes stress.

• Such an overload of tasks can lead to stress.

• So, you can understand now that stress and time management are related to each other.

• Therefore, the best way to avoid stress is through effective time management.

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Relationship between Stress and Time Management

• When you practice effective time management, you learn to use methods and techniques of time management that will help you identify and fulfil those activities that are most productive and will yield maximum returns for you.

• Thus, in this manner when you practice time management methods and techniques, you will learn to save time.

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Relationship between Stress and Time Management

• You will also learn to work smart and not work hard.

• When you save time, you are not overloaded with the burden of completing many tasks in a short period of time.

• So, you can carry out your tasks at a leisurely pace and in a relaxed manner.

• Thus, through time management you will beat work overload which is a key source of stress.

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Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

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Use Your Energy Efficiently

For effective time management, it is crucial that you should take into consideration the energy levels of the person. Energy levels of a person are important because a person can work efficiently and quickly only when he has enough energy to concentrate on the task. Also, the right amount of energy would help a person work efficiently and quickly with optimum mental and physical energy. levels through the day, you should ask yourself the following question: At what time of the day do you feel most energetic?

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To find out the fluctuations in your energy Evaluate your energy level at different times of the day to answer this question. A ‘morning person’ would feel most energetic in the early hours of the day whereas a ‘night person’ would feel most energetic towards the end of the day.

Now, observe your energy levels carefully for a few days. Then, use your observations to schedule the tasks when you have the energy level to match that particular task. Therefore, if you are a ‘morning person’, then schedule study and tasks that require focus in the early hours of the day. On the other hand, if you are a ‘night person’, tasks that require focus should be scheduled later on towards the end of the day.

Use Your Energy Efficiently

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The ‘biological clock’ or your ‘body clock’ decides how of your body

works and the variance of energy levels for different types of people at different times of the day. Biological clocks are also known as ‘Circadian

Rhythms’ or ‘Body Clocks’. Circadian rhythms are internal biological clocks

that regulate many functions and activities, including sleep,

temperature, metabolism, alertness, blood pressure, heart rate, hormone

levels and immunities.

Understand Your Biological Clocks

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Understand Your Biological Clocks

The sunlight at each morning resets these Circadian Rhythms. Your body cycles through

several metabolic and chemical changes in about every 24 hours. It is these cycles that

determine whether you are a “Morning Person” or a “Night Owl”. It is a well known

fact that to maximize your efficiency you should work with your body cycles and not against them. So, instead of fighting these natural rhythms, you should learn to work

with these natural rhythms. Hence, you can make more efficient use of your time by

scheduling certain activities at certain times of the day.

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It is a well known fact that to maximize your efficiency you should work with your body cycles and not against them. So, instead of fighting these natural rhythms, you should learn to work with these natural rhythms. Hence, you can make more efficient use of your time by scheduling certain activities at certain times of the day.

There are a few time periods at which certain brain functions are efficient. These time periods have been described for a ‘morning person’. Please keep in mind that if you are a ‘night owl’, then you should shift these times about 3-4 hours later in the day.

Understand Your Biological Clocks

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Cognitive Tasks

Cognitive Tasks8 a.m. - 12 noon

Cognitive Tasks

8 a.m. - 12 noon

Cognitive, or mental, tasks such as reading, calculating, and problem solving are performed most efficiently in the morning.

Note: If you are a Night Owl, shift these times about 3-4 hours later in the day.

08 : 0009 : 0010 : 001 1 : 0012 : 00

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Short Term Memory

Short term memory6 a.m. - 10 a.m.

Short term memory

6 a.m. - 10 a.m.

Short term memory tasks such as last minute reviewing for tests are best performed early in the morning.

Note: If you are a Night Owl, shift these times about 3-4 hours later in the day.

06 : 0007 : 0008 : 0009 : 0010 : 00

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Long Term Memory

Long term memory1 p.m. – 4 p.m.

Long term memory

1 p.m. – 4 p.m.

Longer term Memory tasks such as memorizing speeches and information for application are best performed in the afternoon.

Note: If you are a Night Owl, shift these times about 3-4 hours later in the day.

13 : 0014 : 0015 : 0016 : 00

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Manual Dexterity

Manual Dexterity2 p.m. to 6 p.m.

Manual Dexterity

2 p.m. to 6 p.m.

You are most efficient at tasks involving the use of your hands such as keyboarding and carpentry in the afternoon and early evening.

Note: If you are a Night Owl, shift these times about 3-4 hours later in the day.

14 : 0015 : 0016 : 0017 : 0018 : 00

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Let us now look at a real life example to

understand the role of biological clocks in time management.

Real Life Example

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Real Life Example

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Real Life Example

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Real Life Example

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Real Life Example

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Real Life Example

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Real Life Example

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Real Life Example

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Real Life Example

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Leverage

Leverage is a technique in which a small effort can be used to achieve something of much/larger value.

Leverage gives us significant power.

Time Leverage should be used to become successful in life.

We should leverage other people's time, to increase

productivity to an extraordinary extent.

To leverage YOUR OWN time:• Practice effective time

management • Learn to prioritize tasks • Use goal setting techniques

To leverage other people's time:• Learn to delegate work• Train and empower others• Use skill and knowledge of experts

and consultants• Outsource non-core tasks to people

with the requisite expertise

Roll your mouse over the icon, to

learn more.

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Tip

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Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

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Avoid Multitasking

People generally believe that when you ‘multitask’ and do several tasks at once, you actually save time and get more done in the same time.

However, this is just a myth and in reality when you multitask, you tend to spend your energy, concentration and focus on several things all at once.

For example, you may be talking on the phone with a friend while at the same time asking a query on a chat window to your colleague and may also try to read an email that just came in. Hence, when you try to do all these things together, you tend to put in less than your hundred percent in each task and will produce results of low quality.

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Avoid Multitasking

Therefore, it is self-evident that a good time management practice would be to avoid multitasking. So, develop a habit of finishing one task before moving onto another. Thus, getting over the habit of multitasking will help your become more efficient, improve the quality of your work and lower stress levels.

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Tips to Avoid Multitasking

The following are a few methods to avoid multitasking and yet manage time effectively:

Keep your thoughts together when you feel they are wandering from the current task

Avoid and manage your interruptions

Improve your concentration and focus properly on one

task at a time

Resist the urge to jump from one task to another

Check emails at designated time intervals only

Stop immediately as soon as you start multitasking

Plan your day in blocks

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Time Wasters

Some of the most common time wasters are as follows:

Stress & Anxiety

Procrastination

Lack of Planning

Perfectionism

Interruptions

Depression

Being unorganized

Not saying ‘no’ Attempting too much

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Time Wasters

Meetings without agenda

Fear of delegating

No clear deadline

Problems With Objectives/Priorities

Inadequate resources

No passion for doing the work

Fear of failure or success

Shifting Priorities Tired/unable to concentrate

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Challenges of Time ManagementThe following are the major challenges that have to be overcome for effective Time Management:

Setting incorrect Objectives:• It means setting

objectives that are unrealistic / unattainable / unchallenging.

Paralyzing Perfectionism:• It is failure to

recognize the difference between excellence and perfection.

Procrastination:• Putting off

doing the things that you should be doing at this point!

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Overcoming Challenges of Time Management

Procrastination

• List all tasks that you are currently putting off. Then, remove two from the list by doing them now! Plan and set a schedule for dealing with the rest

• Reward when tasks are completed and punish when tasks are not completed on schedule

Paralyzing Perfectionism

• Differentiate between Excellence and Perfection• Excellence is Achievable, Healthy, Satisfying, Realistic• Perfection is Unattainable, Frustrating, and Unrealistic

Setting Incorrect Objectives

• Use SMARTS criteria where the objectives are: o Specific, Measurable, Attainable, Realistic, Time-bound, and

Supported by the organization• Objectives should be challenging

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Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

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Common Time Management Pitfalls

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Not Keeping a To-Do List

Absence of Goals

Not Prioritizing

Getting Distracted

Procrastinating

Let’s look at each in detail.

Common Time Management Pitfalls

The following are some of the most common mistakes or pitfalls of time management:

Overburdening Yourself

Addiction to

‘Busyness’

MultitaskingAvoiding Breaks

Ineffective Scheduling

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Absence of Goals

Not Prioritizing

Getting Distracted

Procrastinating

Let’s look at each in detail.

Common Time Management Pitfalls

The following are some of the most common mistakes or pitfalls of time management:

Overburdening Yourself

Addiction to

‘Busyness’

MultitaskingAvoiding Breaks

Ineffective Scheduling

Not Keeping a To-Do List

Not Keeping a To-Do List:

One of the most common mistakes that everyone makes while trying to manage time is not keeping a to-do list. For effective time management, it is crucial that you should learn to maintain and keep a to-do list.

A to-do list will help you to effectively prioritize the tasks on your list.

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Not Keeping a To-Do List

Not Prioritizing

Getting Distracted

Procrastinating

Let’s look at each in detail.

Common Time Management Pitfalls

The following are some of the most common mistakes or pitfalls of time management:

Overburdening Yourself

Addiction to

‘Busyness’

MultitaskingAvoiding Breaks

Ineffective SchedulingAbsence

of Goals

Absence of Goals:

You will not be able to manage your time well if you do not know what goals you want achieve by making use of your time. Hence, to manage your time effectively, it is crucial that you should know where you are trying to reach. Therefore, goal setting is a crucial component of effective time management. When you set goals, the goals give you a sense of direction and you know the destination and vision to work toward.

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Not Keeping a To-Do List

Absence of Goals

Getting Distracted

Procrastinating

Let’s look at each in detail.

Common Time Management Pitfalls

The following are some of the most common mistakes or pitfalls of time management:

Overburdening Yourself

Addiction to

‘Busyness’

MultitaskingAvoiding Breaks

Ineffective Scheduling

Not Prioritizing

Not Prioritizing:

Another common mistake that most people commit while trying to manage time is not prioritizing their tasks. It is crucial that you should prioritize the tasks that you need to complete because there is always a long list of tasks that need to be completed. Hence, it is important for you to initially decide which tasks are important, urgent and crucial and have to be finished first. Also, prioritizing your tasks will help you identify tasks that can be deferred for finishing at a later stage. You can use the Urgent/Important Matrix to prioritize tasks.

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Not Keeping a To-Do List

Absence of Goals

Not Prioritizing

Procrastinating

Let’s look at each in detail.

Common Time Management Pitfalls

The following are some of the most common mistakes or pitfalls of time management:

Overburdening Yourself

Addiction to

‘Busyness’

MultitaskingAvoiding Breaks

Ineffective Scheduling

Getting Distracted

Getting Distracted :

While trying to manage time and completing many tasks, one of the common pitfalls that most people face is that of getting distracted. So, it is obvious that when you fail to manage such distractions they can prove to be a major pitfall in time management. So, in order to be in control of your time and manage it well, it is vital that you should learn to minimize distractions and manage interruptions effectively.

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Not Keeping a To-Do List

Absence of Goals

Not Prioritizing

Getting Distracted

Let’s look at each in detail.

Common Time Management Pitfalls

The following are some of the most common mistakes or pitfalls of time management:

Overburdening Yourself

Addiction to

‘Busyness’

MultitaskingAvoiding Breaks

Ineffective Scheduling

Procrastinating

Procrastinating:

One of the most serious pitfalls of time management is ‘procrastination’ or the habit of ‘procrastinating’. When a person tends to procrastinate, he tends to postpone tasks. Postponing the tasks ultimately leads to the piling up of several tasks together. This can lead to stress and a failure to complete any or all of the tasks.

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Not Keeping a To-Do List

Absence of Goals

Not Prioritizing

Getting Distracted

Procrastinating

Let’s look at each in detail.

Common Time Management Pitfalls

The following are some of the most common mistakes or pitfalls of time management:

Addiction to

‘Busyness’

MultitaskingAvoiding Breaks

Ineffective Scheduling

Overburdening Yourself

Overburdening Yourself :

You cannot manage your time well if you have a tendency of overburdening yourself with too much at the same time. So, it is important to understand your limitations and capacity. You should learn to say ‘no’ to people and to accepting more tasks. When you do not learn to say ‘no’ you would tend to overburden yourself with too many tasks. You should always bear in mind that you are a human and have certain limitations like any other human. So, you should learn to take on only the amount of work that you can complete yourself efficiently.

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Not Keeping a To-Do List

Absence of Goals

Not Prioritizing

Getting Distracted

Procrastinating

Let’s look at each in detail.

Common Time Management Pitfalls

The following are some of the most common mistakes or pitfalls of time management:

Overburdening Yourself

MultitaskingAvoiding Breaks

Ineffective Scheduling

Addiction to

‘Busyness’

Addiction to ‘Busyness’:

You should not make a habit of getting addicted to a sense of ‘Busyness’. It has been found that some people tend to get a kick out of feeling that they are forever busy. You should bear in mind that always being busy and an "addiction to busyness" does not necessarily improve your efficiency or effectiveness. Also, it does not show that you're effective. On the other hand, such an addiction can lead to stress and a nervous breakdown.

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Not Keeping a To-Do List

Absence of Goals

Not Prioritizing

Getting Distracted

Procrastinating

Let’s look at each in detail.

Common Time Management Pitfalls

The following are some of the most common mistakes or pitfalls of time management:

Overburdening Yourself

Addiction to

‘Busyness’

Avoiding Breaks

Ineffective Scheduling

Multitasking

Multitasking:

Most people believe that the best way for effective time management is ‘multitasking’. However, it has been found that you would take 20-40 percent more time to finish a list of jobs when you multitask, instead of when you complete the same list of tasks sequentially one after the other.

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Not Keeping a To-Do List

Absence of Goals

Not Prioritizing

Getting Distracted

Procrastinating

Let’s look at each in detail.

Common Time Management Pitfalls

The following are some of the most common mistakes or pitfalls of time management:

Overburdening Yourself

Addiction to

‘Busyness’

Multitasking

Ineffective Scheduling

Avoiding Breaks

Avoiding Breaks:

Many people believe that if they skip their breaks and avoid taking breaks, they would be able to complete all their tasks and pack in more into a day. However, avoiding breaks is a big mistake when trying to manage your time well. This is because you should keep in mind that ‘breaks’ is not a waste of time. Instead, taking a break can act as a crucial breather in a hectic schedule and help your brain to relax. A relaxed brain will work more efficiently and faster than a brain which is overworked and stressed.

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Not Keeping a To-Do List

Absence of Goals

Not Prioritizing

Getting Distracted

Procrastinating

Let’s look at each in detail.

Common Time Management Pitfalls

The following are some of the most common mistakes or pitfalls of time management:

Overburdening Yourself

Addiction to

‘Busyness’

MultitaskingAvoiding Breaks

Ineffective Scheduling

Ineffective Scheduling:

A common mistake of time management is ineffective scheduling. Scheduling tasks effectively is very important. Also, you should keep in mind that you should schedule tasks as per your biological clock and energy levels. Therefore, a morning person should schedule tasks that require focus in the mornings rather than at later in the day and vice versa.

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Objectives

• Explain What is Time Management

• Explain the Benefits of Time Management

• Describe the Various Elements of Time Management

• Explain the Principles of Time Management

• Explain the Various Time Management Styles

• Explain the Steps for Managing Your Time

• Describe the Various Components of Time Management

• Explain the Tools for Time Management

• Explain the Role of Technology in Time Management

• Explain the Urgent/Important Matrix

• Explain the Action-Priority Matrix

• Explain the Role of Biological Clocks in Time Management

• Explain How to Avoid Multitasking

• Explain the Common Time Management Pitfalls

• List the Tips for Effective Time Management

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Tips for Effective Time Management

The following are a few tips for effective time management:

Keep a To-do List

Plan and Organize

Prioritize and put first things

first

Estimate time for tasks

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Tips for Effective Time Management

The following are a few tips for effective time management:

Set clear objectives and

deadlines

Get clear instructions

and be focused

Avoid interruptions and idle-chit

chat

Always keep additional time

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Video

Look at the video given below to understand a simple rule for increased productivity.

Click on the video link to play it!

http://www.youtube.com/watch?v=X-Q0eP42uv0

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Practice

Let us now practice all that you have

learned about Time Management.

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Practice

Maintain a daily log of the activities that you perform in a day and the time that you spent on each activity. Maintain this log for two weeks. Now, analyze the daily log and make the following observations:

• What is the one major important activity that you need to perform daily?

• What are your biggest and most frequent time wasters?

• Which time management tool is most useful to you in managing time?

• How can you improve your time management skills?

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Case Study

Ronald Smith is a Project Manager in Helion Inc. He is a very busy person and is always loaded with numerous tasks in a day.

1. How can Ronald use delegation for better time management?

2. What steps should Ronald follow for effective delegation?

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Summary

Time Management

Tools for Time Management

Strategies to Evaluate Action-Priority Matrix

Steps for Managing Your Time

Common Time Management Pitfalls

Strategies to Evaluate Urgent/Important Matrix

Let’s look at each in detail.

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Summary

Steps for Managing Your Time

Time Management

Step 1: Set Goals

Step 2: Develop a Schedule

Step 3: Revisit and Revise Your Plan

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Summary

Time Management

Tools for Time Management

Planners

Calendar

To-do Lists

Diary

Activity Logs

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Summary

Strategies to Evaluate Urgent/Important Matrix

Time Management

Quadrant of Manage

Quadrant of Leadership & Quality

Quadrant of Deception

Quadrant of Waste

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Summary

Strategies to Evaluate Action-Priority Matrix

Major Projects (High Impact, High

Effort)

Quick Wins (High Impact, Low Effort)

Time Management

Fill Ins (Low Impact, Low Effort)

Thankless Tasks (Low Impact. High Effort)

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Summary

Common Time Management Pitfalls

Time ManagementNot Keeping a To-Do

List

Not Prioritizing

Getting Distracted

ProcrastinatingAddiction to ‘Busyness’

Multitasking

Avoiding Breaks

Ineffective Scheduling

Absence of Goals

Overburdening Yourself

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Glossary

B

G

M

P

S

Click each alphabet to learn more.

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B

G

M

P

S

Glossary

Click each alphabet to learn more.

• Busy – Busy means when someone is actively or fully engaged or occupied

• Biological Clock - Biological Clock is an innate mechanism in living organisms that controls the periodicity of many physiological functions

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B

G

M

P

S

Glossary

Click each alphabet to learn more.

• Goal - Goal is a target that is intended to be achieved and that when achieved terminates the behavior intended to achieve it

• Group - Group is any number of entities or members that are considered as a unit

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B

G

M

P

S

Glossary

Click each alphabet to learn more.

• Multitasking - Multitasking means to perform more than one task at the same time

• Management - Management is the act of managing something

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B

G

M

P

S

Glossary

Click each alphabet to learn more.

• Procrastinating - Procrastinating means to postpone or delay needlessly

• Project - Project is a planned undertaking

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B

G

M

P

S

Glossary

Click each alphabet to learn more.

• Scheduling - Scheduling means setting an order and time for planned events

• Strategy - Strategy is an elaborate and systematic plan of action

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