Data Centre – Cloud

Tim WilloughbyCTO

LGMA

Local Government Management Agency

• Shared Services to the Local Government Sector in Ireland• Procurement• ICT • HR and IR• Business Technical support and shared services – Finance,

Payroll, Planning, Housing, Libraries etc• Shared service bureaus• Office for Local Authority Management (OLAM)

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We are now in the future….

Internet of (SCARY) Things…

• Explosion of options and content producers. The democratization of content. YouTube 2B views a day.

• Web Services and APP growth.

• New Methods and Tools have democratised technology

• National Broadband Plan - a level playing pitch

• No line between the data center and the cloud?

• Every business is now a technology business…

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The Pace of Technology is Dizzying

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Burning Platform??? – Create a Sense of Urgency…

We can rely on change..• Abolishment of Town Councils –creation of Muni Districts• Local Enterprise Offices• Creation of Irish Water• OGCIO / OGP• Shared Services (PMO –Payroll, Treasury Management….. NPPR / HC)• Outsourcing – LPT, Drivers License, HEG• OGCIO – Cloud and eGov Strategies• Digital First, Digital by Birth, Digital by Default…. • New Local Gov Systems – MyPlan, FixYourStreet, NPPR, HC, POW, BCMS• Open Source - New Models?• Cloud v’s On Prem

Guiding Coalitions• CIO Council / OGCIO

• Cloud Procurement• Gcloud?• Government Networks?

• Office of Government Procurement• Category Council

• PMO / LGER• Shared Services• Shared Technology Platforms• Shared Delivery• BPI

• LGMA Role• Shared Services

New Local Government?• PPF - Putting People First• 3 Mergers

• Limerick, Waterford, Tipperary

• 54 Amalgamations• Town Councils

• CDB -> LEO• Rezoning

• Carlow / Kilkenny / Waterford, Meath / Louth

• Reviews• Cork• Galway

Shared Services – it means many things…• Leadership• Change Management

• Business as Usual, Cultural Shift, Continuous Improvement, Responsibility and Service Mapping

• Measurement – Measuring the Right Things• Selection, Cost Savings, Growth, Delivery

• Governance• Managing expectations, Innovations and Supplier Push

• Opportunity?• Reduce Complexity, Outsource Technology, Augment Services, Cloud Benefits• SHARING – Shared Services means SHARING….

“We shall build this big thing in the clouds” – “ we will be unbeatable”

IT has shifted from the development of solutions to enabling efficient solutions through a mix of sourced technology services.

How do we do that? - Embrace change- Streamline adoption- Provide integration- Facilitate reuse

We still need to manage security, privacy, risk, ensuring continuity, regulatory compliance and availability

The New IT

The World has changed…

We live in a Selfie Generation

What do these companies have in common..

Business Models based on Data Culture and Cloud

New Impacting Regulations –Mid 18

Network & Information Security Directive.

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What is different now..

Service Management

SoftwareHardware Storage Networking

With Cloud Computing

Without Cloud Computing

• Enhanced availability

• On the network

• Standardized services

• Automated management

• Virtualized resources

• Rapid scalability

• Location independent

Service Management

Workload A

Service Management

Workload A

Service Management

Workload A

Workload A Workload B Workload C

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What has Cloud ever done for us?

Apart from Scale, Speed, Agility, Low Cost, Enterprise Adoption, Enterprise Mapping, Open Data, Standards, API’s, etcOpen Street Maps, Apps, Virtual Servers, Security, Physical Security, etc

After AfterLGMA Journey

There are times when we will need.. • Elastic resources

• Expand and contract resources• Pay-per-use• Infrastructure on demand

• Multi-tenancy• Multiple independent users• Security and resource isolation• Amortize the cost of the (shared) infrastructure

• Flexible service management

… and times when we won’t

We have to question ourselves• Do we have too many comms rooms / data centres• Are they in the right place• Do we need them at all • Can we harness the cloud for some / all of our needs• Do we need the scalability and flexibility?• Can we have predictable spend• Can we afford to change / can we afford not to

change?

Policy recommandations

• Welcome the cloud but tread carefully• Assess “cloud readiness“, define your strategy with relevant

partners• Consider all cloud relevant configurations• Address relevant laws and regulations – Procurement and Data

Protection• Recognize supply side opportunities of the cloud• Exit Strategy

What advantages can we see

Concerns that we have where a good SLA can help

• Where is my information?• Who controls it?• Who has access?• How is being used?• Who is it being shared with?• Who is looking out for my interests?

Back End? Performance/availability/Service Level Support Interoperability Audits/Oversight Termination/Lock-in

Less by design and more by inertia… Role of open standards Portability

Who do we have to convinceFinance Director

Maximum ValueEnforceable SLA

ProcurementSupplier ManagedPredictable Op Ex

PoliticalValue

ProcurementScalable

ApplicationsServices

BusinessDATA / TRUSTApplicationsSelf Service

Predictable CostsScalable Delivery

Multi PlatformSAAS

Local CIOReduced Infrastructure

Management of InfrastructureVirtual Control

Costs PredictableLoss of Control replaced…

Digital Challenge• Need to spend our time with citizen rather than servicing

computers..• Look at our ICT investment – move from KTLO –Transform• Release Resources• Inside the firewall – Increase Productivity• Outside the firewall – Service Enhancement• Move to common platforms / Shared Services

We also have to Understand What the Citizen Wants?

What Government Typically Delivers

Case Study BCMS

Life Cycle Strategic Management

Design Build Occupy

Design Planning

Build Building Control

Occupy Keeping Communities Safe

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Timeline

• Minister Decision on new Legislation October 2013• New Legislation to be in place (live) 1st March 2014• LGMA told to do development Mid October 2013

• 2 Tenders – Front end / Back End• Front end has to be ready for 1st March – Registration / Forms /Payments• Back end has to appear to be ready 1st March – not scale required• Single Infrastructure / Data Infrastructure / ePayments in place• Legislation still being finalised on 28th February 2014• System Live on March 1st “2014

• To date • 500,000 Documents, 24,000+ Commencements, €5m fees

WHY A NATIONAL BCMSGovernments Vision

for Reform Public Service Reform

Plan Action Plan for Jobs Construction 2020 S.I. 9 of 2014 Shared resources

Consumer Protection Health & Safety in or about

buildings Sustainable buildings Access & Use Quality Construction Transparent standard

approaches

EI

BCMS-Sector Design & OversightBCMS Project Board

PMO/CCMA LA Practitioners IBCI RIAI/EI/SCSI CIF CFA NDFEM

BCMS Steering Group PMO LA BCOs LA Administration IBCI CFA

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Public InterfaceDrupal Based

Use Existing Local Government PortalReusable Components

RegistrationForms

Document UploadePayments

LA Process ManagementSugarCRM Based

Household Charge InfrastructureTakes Data from DrupalBack Office Functions

Is it Busy?• Over 500,000 documents• Over €5m in fees• 56,000 Builders, Architects, etc• 24,000 Commencements..

BCMS Success?

• Single System for 31 Local Authorities• Single Sign On• Single Document Store• Single Business Process • Shared Services for Payments Processing, etc..• 99.7% online service…

What about the Data… • Escrow?• Shared?• Public?• Available?• Open?• All of the above?• Sustainable?

When we Open the data…

People will use it

BCMS Futures.. BIM

3D Printing and 3D Models..

A “Real” Smart City?

Cloud’s Business Enablers

Social Media

Mobility

connectivity

Big Data

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What can Local Government “get” from the cloud

Cost Flexibility• Shift CAPEX to OPEX• Scale costs• Pay as you go…

Business Scalability• Rapidly scale up/down in response to events• Scale on-prem resources for efficiency

Business Agility• Speed to market (months

> days)• Quickly adapt to business

changes

Easy Consumption Model• Self service• Lower the barrier to

consumption

Connectivity• Strategically reinvent

customer relationships• Access new services that

improve business processes

Ability to Specialise• Context-driven Variability• User-defined experiences• Increases relevance

What are my big issues..

• Security• Data Protection• Portability of Data• Business Continuity• Complete / Maximise local Investment

Trends• Business Needs –

• Experimentation • Agile / Prototyping – Large systems are in the past

• Consumerisation of IT – Shadow IT• Productivity• Experimentation• Social / Mobile

• Expectation of new Tech• Business driving IT decisions• Public Expectation – that we have all of this stuff already• My Home computer is more productive

Future• Smart Cities• Internet of Things• How are we going to store / transact all of the data?

The More data we have… the less we (have time to) Understand it

How Much Data do you create?

The Scariest Cyber Threats• Hacking humans: Implanted medical devices, anything from

pacemakers to surgery schedules are at risk.• Surveillance TVs: the front-facing camera or microphone of a Smart

TV and turn it into a surveillance device. • Cars gone wild: kill power steering, spoof the car's GPS system and

adjust the speedometer. • Power grids and water plants: The power grid is said to be

inherently insecure and also water plants can be insecure, • Hacked by an iPhone charger : Georgia Tech Information Security

Center researchers were able to hack into an iPhone using its charger.

• Traffic Lights and Cameras: Traffic Chaos

Final Questions• What is the expected impact of cloud on my business?• Which applications can and should I move to the cloud?• What cloud deployment model is best suited for each of my

applications?• How do I transition my existing applications to the cloud?• How do I maintain security and policy compliance in the cloud?• How do I transition my organisation to best take advantage of cloud?• How do I move from Cloud to Cloud or to DC?