Tim Dillon - IDGTim Dillon What’s driving the CIO agenda? Brought to you by: Associate Vice...
Transcript of Tim Dillon - IDGTim Dillon What’s driving the CIO agenda? Brought to you by: Associate Vice...
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Tim Dillon
What’s driving the CIO agenda?
Brought to you by:
Associate Vice President Research, IDC Australia
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Copyright 2010 IDC. Reproduction is forbidden unless authorized. All rights reserved.
IDC Forecast for Management 2010IDC Forecast for Management 2010
Tim DillonAssociate Vice President IDC AustraliaJuly 2010
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© 2010 IDC 3
What’s in the Deck?What’s in the Deck?
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© 2010 IDC 4
…but first … Forecast for Management…but first … Forecast for Management
4
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© 2010 IDC 5
Economic Impact : On Business Sentiment
Yet average total budget increase : 2.33%
Q. Do you feel that the negative impact of the recent economic crisis is now over for
your organisation?
Apr/May 10 Nov 10
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© 2010 IDC 6
ITC in the Business : Where Are You Cutting?ITC in the Business : Where Are You Cutting?
2009 : Admin & Ops, ITC, R&D
2010 : Admin & Ops, X‐functional, Marketing
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© 2010 IDC
ITC in the Business : Spend as a % of …ITC in the Business : Spend as a % of …
Are we spending too much? Is it sustainable?
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© 2010 IDC
ITC in the Business :ROI ExpectationsITC in the Business :ROI Expectations
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© 2010 IDC
ITC in the Business : CIO Top 10ITC in the Business : CIO Top 10
2010 2009 2008 2007 2006 2005 09/10
Reducing costs 1 1 1 1 2 2 ‐
Recruiting and
retaining staff
2 2 5 6 9 9 ‐
New
hardware/software
3 4 5 2 1 1 1
Meeting users
expectations
4 3 2 3 4 4 ‐1
IT business cases 5 7 3 11 10 7 2
Aligning IT with
business
6 5 7 4 5 8 ‐1
Abreast of technology 7 6 4 5 3 3 ‐1
IT staff skills
development
8 8 8 12 14 13 ‐
Manage
change/migration
9 10 9 7 6 5 1
Organising
Data 10 9 14 13 13 14 ‐1
Reducing costs = cost reduction and liquidity managementSlight uptick
in new hardware/software
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© 2010 IDC
ITC in the Business : Top 10 by SizeITC in the Business : Top 10 by Size
2010
1 Reducing costs
2Recruiting and retaining
staff
3 New hardware/software
4 Meeting users expectations
5IT Business case
development
6 Aligning IT with business
7 Abreast of technology
8 IT Re‐skilling
9 Migration & management
10 BA/BI Data
1‐99
Reducing costs
Recruiting and retaining
skilled staff
Meeting users'
expectations
New hardware/software
IT Business case
development
Abreast of Technology
IT/IS Alignment
BA/BI & Data
IT Re‐skilling
Migration &
management
100‐499
Reducing costs
New hardware/software
Recruiting and retaining
skilled staff
Meeting users'
expectations
IT Business case
development
IT/IS Alignment
Improve security / risk
management
IT Re‐skilling
Abreast of Technology
Migration &
management
500+
Reducing costs
New hardware/software
Meeting users'
expectations
IT/IS Alignment
Recruiting and retaining
skilled staff
IT Business case
development
Abreast of Technology
IT Re‐skilling
Migration & management
Telco & IT Convergence
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© 2010 IDC
ITC in the Business : Skills in DemandITC in the Business : Skills in Demand
Skill 2010 2009 2008
Networking 1 =1 1
Help desk support 2 =1 6
Enterprise applications 3 3 3
IT Service Management 4 4 2
Mobility device expertise 5 5 13
Operating systems 6 7 5
Security 7 6 4
SOA / Web Services 8 8 8
Database 9 9 9
Project management 10 10 7
•Networking•Mobility•Help desk
…retention previously good,
now a looming concern
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© 2010 IDC
ITC in the Business : Skills in Demand, by SizeITC in the Business : Skills in Demand, by Size
Skills All 2010 1‐99 100‐499 500+
Networking 1 Enterprise
applicationsHelp desk
supportNetworking
Help desk support 2 Mobility device
expertiseEnterprise
applicationsHelp desk
support
Enterprise applications 3 Networking IT Service
ManagementIT Service
Management
IT Service Management 4 Operating
systemsNetworking Security
Mobility device expertise 5 Help desk support Security Enterprise
applications
Common ground amongst 100‐499 & 500+ companiesOutside of SMB, no top 5 appearance for Mobility device expertise
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© 2010 IDC 13
ITC Priorities & Spend : IT FocusITC Priorities & Spend : IT Focus
Priority 2010 2009 2008 09/10
Back Office Optimisation 1 2 3 +1
Improve Systems
Infrastructure2 1 2 ‐1
Front Office Optimisation 3 3 5 ‐
Collaboration Technology &
Knowledge Management4 4 1 ‐
Business Intelligence 5 5 4 ‐
Supply Chain Management 6 6 7 ‐
Risk Management 7 n.a n.a +7
IP Telephony 8 8 8 ‐
Service Oriented
Architectures9 9 10 ‐
Wireless & Mobility
Solutions10 10 9 ‐
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© 2010 IDC 14
ITC Priorities & SpendITC Priorities & Spend
Q. How do you see your spend changing by % year on year on …?
Hardware, software, IT services, ResourcingMobile Communications
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© 2010 IDC 1515
ITC Priorities & SpendITC Priorities & Spend
Q. What % of your orgnisation’s
IT spend will be on …?
Hardware, software, IT services, ResourcingMobile Communications
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© 2010 IDC 16
ITC Priorities & Spend : Tech Deployment IntentionsITC Priorities & Spend : Tech Deployment Intentions
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© 2010 IDC
Data Center Consolidation
Desktop Virtualisation
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ITC Priorities & Spend : Tech Deployment Intentions, by SizeITC Priorities & Spend : Tech Deployment Intentions, by Size
Server Virtualisation
Cloud
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© 2010 IDC
SaaS
Business Analytics/Business Intelligence
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ITC Priorities & Spend : Tech Deployment Intentions, by SizeITC Priorities & Spend : Tech Deployment Intentions, by Size
Unified Communications
Social Networking
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© 2010 IDC 19
ITC Priorities & Spend : The NBN‘National Broadband Nirvana’ITC Priorities & Spend : The NBN‘National Broadband Nirvana’Do you believe the NBN will
enable your business' ability to leverage technology and improve
productivity / customer satisfaction?
What services do you believe your company will be able to utilise
as
a result of the NBN?
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© 2010 IDC 20
In Closing …In Closing …