TIFFANY H. LANE

5970 NC 268 Cell: 336-655-8175Dobson, NC 27045 Email: tiffielane@gmail.com

PROFILE

Business Management Professional with over 12 years’ experience in sales, customer service, employee recruitment, employee training, people management, project management and Business IT systems testing. Background includes Masters Degree in Business Administration, Bachelors Degree in Psychology/HR, extensive managerial experience along with project management, strong analytical and organizational skills. Advanced skills in current desktop computer programs including but not limited to: Microsoft Excel, Microsoft Word, Microsoft Power Point, Microsoft Outlook, Oracle, Kronos and HP Application Lifecycle Management.

PROFESSIONAL EXPERIENCE

PEPSICO, Winston-Salem, NC 8/2002 – present

Supply Chain Service Advantage Project Manager (10/2015 – present)Responsible for ensuring the success of the SA project in order to drive revenue for PepsiCo and expand MEM service capabilities for National and Local customers that span multiple bottler territories and geographies.

Own Project Timeline Liaison to BIS in support of the SA Project SA pilot market management & new customer acquisition Direct A/R team on necessary invoicing, billing and credit requirements Develop internal and external selling materials

Business Applications Manager (1/2011-10/2015)Contributes to PepsiCo’s success through Project Management and Application Development and testing for Sales and Marketing teams located in Winston Salem, Fargo, and Ottawa.

Develop and design application enhancements to increase productivity and sales volume Manage planning and execution of User Acceptance Testing for all application releases Act as a liaison between IT and Business Team Provide technical support to all levels of the business Manage multiple projects simultaneously

Territory Sales Manager (8/2007-1/2011)Contributes to the Pepsi Beverages Company’s success by managing 20+ Pepsi Direct Sales Reps daily activities through coaching and training. Also responsible for assisting the team in achievement of territory plan sales goals.

Manage sales team comprised of 15 to 25 representatives responsible for generating $40 MM in annual profit Create and deliver essential training to teams on a weekly basis to ensure quality, consistency and customer service

standards are strictly adhered to at Pepsi Beverages Company Coach team members on a daily basis utilizing STEP coaching tools to ensure targets and goals are met Monitor employee attendance/absences/overtime and institute the necessary corrective action Edit employee timecards as required Administer all company policies

Work with field partners as well as peers to increase company volume and revenue Participate in interviewing and recruitment of new employees. Track employee productivity reports to ensure employees are performing at expected levels Oversee team work flow to ensure employee productivity Lead yearly Annual Operating Plan projects with cross functional departments which are designed to ensure annual

goals are met and costs are minimized Ensure focus on key sales initiatives Track by employee and team all measurable goals Active involvement in team motivational and organizational health initiatives

Territory Coordinator (5/2006-8/2007)Support Pepsi Direct Sales Reps and Territory Sales Managers in daily activities through coaching, providing daily communication, monitoring staffing needs, tracking attendance and vacation schedules in a Call Center environment.

Identified coaching opportunities while providing feedback to employees Responsible for reporting, time and attendance, and composition and delivery of attendance actions Primary back up for Territory Sales Manager

Key Account Sales Representative (5/2003-5/2006)Responsible for growing volume for National accounts and high volume accounts by providing superior customer service and sales skills. Accountable for enforcing Customer Development Agreements to ensure quarterly volume goals are meet.

Maintained customer base through direct communication Served as liaison between field partners and customers Cross trained as back up support for Resource Allocation Specialist and Staffing Manager

Pepsi Direct Sales Representative (8/2002-5/2003)Contributes to the success of The Pepsi Bottling Group by handling calls that result in orders to restock customers, handing service and delivery issues, and revenue generation through best call practices and marketing programs, promotions, and products.

Maintained customer database and processed orders Participated on teams to achieve organizational goals to increase company revenue through increased sales Use issue resolution follow-up to handle a wide variety of questions, issues, and customer service needs with

seamless coordination and communication with customers Generate revenue through adherence to established Call Quality Standards,

including Upsell attempts, Best call Practices, and following Inbound and FieldLocation Partnership agreements

EDUCATIONB.S. Degree, Psychology

Concentration: Paraprofessional/Human Resource ManagementAppalachian State University, Boone, NC

Masters Degree in Business Administration High Point University, High Point, NC

Honor Graduate