TickIT Standard1 Advanced Software Engineering COM360 University of Sunderland.
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Transcript of TickIT Standard1 Advanced Software Engineering COM360 University of Sunderland.
TickIT Standard 1
TickIT Standard
Advanced Software Engineering
COM360University of Sunderland
TickIT Standard 2
Quality is:
a degree of excellence (OED)
fitness for purpose
conformant with requirements
Crosby’s view :-the definition: conformant with requirements
the system: prevention not cure
the measure:cost of quality
the target: zero defects
TickIT Standard 3
Quality standards AQAP 1, 13 &14 (NATO)
ANSI/IEEE - 730
DEF-STAN 00-16
FAA-STD-018
DoD 2167
(ISO 9001/BS5750/EN29000)
TickIT (ISO 9001:2000 and ISO 9000-3:1997)
TickIT Standard 4
What is TickIT?
based upon the ISO 9000-3 standard
- ISO9000-3:1997 …. the application of ISO 9001 to software
a ‘sector certification scheme’
- run by the software profession
TickIT Standard 5
Why go for TickIT? to retain market share and satisfy the customer
sometimes mandatory condition of Govt. contracting
to improve both process and product
to stimulate (software) developers to think about (i) what quality really is, (ii) how it may be achieved
TickIT Standard 6
The role of the Auditor various Auditor roles:
first, second and third party audits
the auditors:
trained, registered and monitored
basic principles:
documented, implemented and effective QMS
TickIT Standard 7
The audit process:
application for certification
certification audit
‘health - check’ every 6 months
full review for relevance every 3 years
auditing:
documentation, records and activities
TickIT Standard 8
TickIT / ISO 9001:2000In December 2000, following considerable review of the effectiveness of 9001:1994 and competitive systems such as the CMM, the International Standards Organisation (ISO/TC 176) published an update to ISO9001:1994.
Existing QM systems have a maximum of 3 years for compliance with ISO9001:2000
New QM systems are assessed against ISO9001:2000.
TickIT Standard 9
ISO 9001:2000 – aim, structure
The stress is upon; meeting requirements, value of each process, measuring process performance and effectiveness, continual improvement.
9001 fundamentally takes a ‘process approach’ to QM systems – ‘plan, do, check, act’.
The four Main sections of the standard are: - Management Responsibility; - Resource Management; - Product Realization; - Measurement, Analysis snd Improvement.
TickIT Standard 10
Main Sections (i)There are FOUR main sections to 9001:2000 ;
Management Responsibility
Commitment, Policy, Planning, Responsibility Authority and Communication, Review
Resource Management
Provision, Human, Infrastructure, Environment
TickIT Standard 11
Main Sections (ii)
Product Realization
- Planning, - Customer Related Processes, - Design and Development, - Purchasing, - Production and Service Provision, - Control of Monitoring and Measuring Devices.
Measurement, Analysis and Improvement
- each has specific notes to be adhered to…
TickIT Standard 12
Main Sections (iii)Measurement, Customer Satisfaction, Internal Audit, of Processes, of Product, - Control of Nonconforming Product.
Analysis- shall inform about conformity to requirements, trends in process and product, suppliers, and customer satisfaction.
ImprovementContinual Improvement, Corrective Action, Preventative Action.
TickIT Standard 13
What is ISO 9000-3, in detail?
quality system - framework
quality system - life-cycle activities
quality system - supporting activities
TickIT Standard 14
Quality System - Framework (4)
Management responsibility
Quality system
Internal QS audits
Corrective action
TickIT Standard 15
Quality System - Life-cycle Activities (10)
Purchaser’s requirements specification
Development planning
Quality planning Acceptance
Design and implementation
Testing and validation
Replication, delivery and installation
Maintenance
TickIT Standard 16
Quality System - Supporting Activities (9)
Config. management Document control Rules, practices and
conventions Tools and techniques Included software product
Measurement Purchasing Training Quality records
TickIT Standard 17
Who Uses TickIT? British Aerospace British Telecom British Airways IBM (UK Laboratories) Barclays Oracle Praxis