Ticketing system

Track Technical Problems

Manage IT Assets

Knowledge Base System

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System Components

Ticketing system

Company IT Data

Knowledge Base (ERPs Tutorials)

Reports (Daily, Weekly, Monthly, Yearly)

Current System

Ticketing system

Company IT Assets

Knowledge Base

Reports

Employee send the problem.Technical support Solve it.But without recording the problem.

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The Offline Ticketing Process

There is no current system for:- Managing IT Assets and Resources- Manage Knowledge of the ERPs.- Reports on the problems, Assets

To be System

Ticketing systemEmployee send the problem.

Technical support Receive and Solve it.

Send the Solution and Track with the user the problem.

Recording the problem.

Data Managed and arranged in a way to be: Analyzed. Experienced. Quick Solutions to Future Problems.

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The To be Ticketing Process

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Company IT Assets

Knowledge Base

Reports

To be System

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Company IT Assets Ticketing system

Company IT Assets

Knowledge Base

Reports

- Data Record in an organized way.

- Link every computer with its: Monitor

Hard Disk

Printer

Fax

Employee

- Reports from Store and Alarms of Items Needed.

To be System

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Knowledge Base Ticketing system

Company IT Assets

Knowledge Base

Reports

- Tutorials of ERPs will be Collected or Prepared.

- Organized into Subsystem with Categories and ERPs.

- Posted in an Interactive Way to Employee.

- Help new Employees to understand and learn the Business Process on System Quickly.

- Search Function in the subsystem.

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To be System

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Reports Ticketing system

Company IT Assets

Knowledge Base

Reports

Technical Problems Types (Critical, High, Medium and Low) Solutions Analysis of Problems data

The good and bad Computer parts that useful for the company. Computers, Keyboards, Monitors,

Printers, Mousses. And any report can be generated based

on this organized data

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Business Value Track all technical problems with the ERPs, and other systems. Daily, Monthly and yearly reports on the performance of the IT

Technical Support Activities and processes. Reports on Types of problems in Company systems and how to be

solved. Highlight weaknesses in Company systems or Employees that need

to be improved. Knowledge Base System for the company to be used by new and

Existing Employee as a HELP or a REFERENCE. Experiencing technical problems and provide solutions in short time. Manage company IT Resources and Link component to each other. Improving the process of tracking problems, managing

data and Reports.

Thank You