Thursday, February 23, 2017 - Brampton Equity... · Joanne Leslie Cherian Manathara Bob Pesant ......

Thursday, February 23, 2017

Regular Meeting - 7:00 PM

Boardroom WT-2C and WT-2D 2

nd Floor – West Tower

Members: Gurratan Singh (Chair)

Joe Pimentel (Vice-Chair) Amaleethan Xavier (Vice-Chair)

Louis Adams Richard Emode

Gurwinder Gill Joanne Leslie Cherian Manathara

Bob Pesant Duke Pratt

Rajinder Saini Roop Sandhu Hemant Tailor

Daisy Wright Kris Noakes – Peel Aboriginal Network

Priyanka Sheth – LGBQT Community Jeanette Schepp – Canada Mental Health Association – Peel Regional Councillor – Michael Palleschi – Wards 2 and 6

Regional Councillor Martin Medeiros – Wards 3 and 4 City Councillor Gurpreet Dhillon – Wards 9 and 10

For inquiries about this agenda, or to make arrangements for accessibility accommodations for persons attending (some advance notice may be required),

please contact: Chandra Urquhart, Legislative Coordinator, Telephone (905) 874-2114, TTY (905) 874-2130

Note: Some meeting information may also be available in alternate formats upon request

.

Agenda Inclusion and Equity Committee

Committee of the Council of The Corporation of the City of Brampton


2017 02 23 of 3

Please ensure all cell phones, personal digital assistants (PDAs) and other electronic devices are turned off or placed on non-audible mode during the meeting.

1. Approval of Agenda

2. Declarations of Interest under the Municipal Conflict of Interest Act

3. Previous Minutes

3.1. Minutes - Inclusion and Equity - September 29, 2016 The minutes of the Inclusion and Equity Committee Meeting of September 29, 2016 were approved by Council on November 23, 2016. The minutes are provided for Committee’s information.

3.2. Minutes - Note to File - November 24, 2016 Notes are provided for Committee’s information

4. Delegations / Presentations

4.1. Presentation: City of Brampton Inclusion and Equity Initiatives Update

4.2. Presentation: Strategic Initiatives Priorities - Sub-Committee Teams

4.3. Presentation by Rhonda Tsingos, Director, Service Innovation and Corporate

Performance, re: City of Brampton Inclusion and Equity SWOT (Strengths Weaknesses Opportunities and Threats) and Work Plan Staff Update.

5. Reports / Updates

6. Other/ New Business

6.1. Inclusion and Equity Committee - 2017 Schedule of Meetings


2017 02 23 of 3

6.2. Verbal update by Rhonda Tsingos, Director, Service Innovation and Corporate Performance, re: Inclusion and Equity Initiatives – November 24, 2016 City Inventory of Programs, Initiatives and Services – Updated February 23,

2017.

6.3. Verbal update by Rhonda Tsingos, Director, Service Innovation and Corporate Performance, re: Multiculturalism Interview with City of Brampton CAO and

Municipal Monitor, Magazine of the Association of Municipal Clerks & Treasurers of Ontario (AMCTO).

6.4. Verbal update by Rhonda Tsingos, Director, Service Innovation and Corporate Performance, re: City of Brampton’s 2017 Regional Diversity Roundtable Membership.

7. Inclusion and Equity Ideas

8. Correspondence

8.1. Correspondence from the Regional Diversity Roundtable dated October 21,

2016, re: Request for Collaboration with City of Brampton Recreation and Culture.

9. Question Period

10. Public Question Period

11. Adjournment

Next Regular Meeting: April 27, 2017

Thursday, September 29, 2016

Boardroom WT-2C and WT-2D 2nd Floor – West Tower

Members: Gurratan Singh (Chair)

Joe Pimentel (Vice-Chair) Joanne Leslie Cherian Manathara Bob Pesant Roop Sandhu Hemant Tailor Daisy Wright Kris Noakes – Peel Aboriginal Network Jeanette Schepp – Canada Mental Health Association – Peel City Councillor Martin Medeiros – Wards 3 and 4

Members Absent: Amaleethan Xavier (Vice-Chair – regrets) Louis Adams (regrets)

Richard Emode (regrets) Gurwinder Gill (regrets)

Duke Pratt (regrets) Rajinder Saini Priyanka Sheth – LGBQT Community (regrets)

Regional Councillor Elaine Moore – Wards 1 and 5 (regrets) City Councillor Gurpreet Dhillon – Wards 9 and 10 (regrets)

Staff Present: Public Services, Recreation and Culture

Mary Held, Acting Manager, Central Services Michelle Robinson, Recreation Supervisor, Community

Development Corporate Services Department Peter Fay, City Clerk Chandra Urquhart, Legislative Coordinator

Minutes

Inclusion and Equity Committee Committee of the Council of

The Corporation of the City of Brampton

3.1-1

Minutes Inclusion and Equity Committee

2016 09 29 Page 2 of 6

The meeting was called to order at 7:00 p.m. and adjourned at 8:49 p.m.

1. Approval of Agenda IEC010-2016 That the agenda for the Inclusion and Equity Committee Meeting of

September 29, 2016 be approved, as printed and circulated.

Carried 2. Declarations of Interest under the Municipal Conflict of Interest Act 3. Previous Minutes 3.1. Minutes - Inclusion and Equity - March 31, 2016

The subject minutes were approved by Council on May 25, 2016 and provided for Committee’s information.

3.2. Inclusion and Equity - Note to File - June 23, 2016

The subject notes were provided for Committee’s information. 4. Delegations / Presentations 4.1. Presentation dated June 23, 2016, re: Inclusion and Equity Facilitator Session

Workshop.

Peter Fay, City Clerk, provided an overview of the discussion with the members who were in attendance on June 23, 2016 regarding a vision statement for the Committee. Priorities, engagement, awareness and responsiveness were discussed. Two draft vision statements resulted and are presented for consideration by Committee in Item 4.2.

The following motion was considered:

IEC011-2016 That the presentation to the Inclusion and Equity Committee meeting

of September 29, 2016, re: Inclusion and Equity Facilitator Session Workshop be received.

Carried

3.1-2


2016 09 29 Page 3 of 6

4.2. Presentation, re: Strategic Plan Finalization - September 29, 2016

Peter Fay, City Clerk, explained that the intent of the presentation was to finalize the draft strategic plan and establish an action plan. A decision on a vision statement, priorities, goals and initiatives was vital to establishing an action plan. The two versions of the draft vision statements were presented:

1. Brampton – a reflective, inclusive and equitable community 2. To fearlessly promote the development of a reflective, inclusive,

equitable and just community

Committee discussed the statements and commented as follows:

Pursuit of fairness, equity and inclusion

Just and fairness is the ultimate goal

Balanced vision is needed

Pursue instead of promote

Challenge the status quo

Not being afraid of uncomfortable discussions

Statement should be bold

Fearless notes bravery

Delivering a positive message Committee agreed on the following as the vision statement:

– To fearlessly pursue a reflective, inclusive, equitable and just community.

Discussion continued regarding the strategic goals and initiatives with the focus on three priorities: responsiveness, engagement and awareness as outlined in the chart included in the presentation. Comments were provided as follows:

Benchmarking and educating staff

Understanding partnerships with different groups

Raising community awareness

Undertaking a SWOT (strengths, weaknesses, opportunities, threats) analysis

Recognizing areas that are under resourced

Viewing inclusion and equity from all angles including social and political

Connecting with youth to participate and champion discussions on these issues through an Equity Ambassador program – staff advised that the City leads a youth a program

Engaging the community to bring awareness

Recognizing that completion of strategic initiatives requires time, commitment and possibly financial resources

3.1-3


2016 09 29 Page 4 of 6

Delivery of services and a communication strategy that maximizes technology i.e. social media

Acknowledging celebration of different cultures, such as Carabram

Notifying the Committee about events at the City for different cultures, such as flag raising ceremonies

Persons with disabilities are not reflected in the City’s hierarchy

Demonstrating a vision of inclusiveness and diversity

Creating a policy that brings more diversity to the City

Public education campaign that includes diversity

Deletion of reference regarding diversity celebration in strategic initiative under priority #3 awareness

Acknowledging that the Committee is responsible for promoting diversity and bringing awareness to the public o recognizing what the City has accomplished, focus should not only be

on what the City has not done

Establishing subcommittees o to discuss and make decision on priorities o to move initiatives forward

Timelines for completion of priorities

Mr. Fay advised that the changes requested by Committee will be reflected in the chart which will be sent to Members. It was suggested that Members work on the chart independently and submit findings before the next meeting on the following three questions:

1) Your interest in participating on one or more of three subcommittees focused on the goal streams of responsiveness, engagement and awareness

2) What each of the initiatives mean to you 3) What do you want to accomplish for each initiative this term and beyond

Mr. Fay advised that the responses received from Committee will assist in moving forward to the next steps which are to establish subcommittees and set the action plans and work to be completed.

The following motion was considered:

IEC012-2016 1. That the presentation to the Inclusion and Equity Committee

meeting of September 29, 2016, re: Strategic Plan Finalization - September 29, 2016 be received; and,

2. That the following statement be approved as the Vision

Statement for the Inclusion and Equity Committee Work Plan:

‘To fearlessly pursue a reflective, inclusive, equitable and just community’; and

3.1-4


2016 09 29 Page 5 of 6

3. That the Strategic Goals & Initiatives chart be amended such

that Priority #3 Strategic Initiatives - Awareness #2 reads as follows:

‘Develop and implement public education campaigns’; and 4. That the following three comments/questions be incorporated

in the Strategic Goals & Initiatives chart for Priorities #1, #2 and #3 and forwarded to Members for completion:

1) Your interest in participating on one or more of three sub-committees focused on the goal streams of responsiveness, engagement and awareness

2) What each of the initiatives mean to you 3) What you want to accomplish for each initiative this term

and beyond

5. That staff compile and present Members responses at the next meeting of the Committee.

Carried

5. Reports / Updates 6. Other/ New Business 6.1. Report from Recreation and Culture, dated May 16, 2016, re: Endorsement of

Diversity and Inclusion of Charter of Peel.

The recommendations in the subject report were approved by Council on June 22, 2016 and provided for Committee’s information.

6.2. Article from Globe and Mail dated July 13, 2016, re: Vancouver Embraces

Inclusive Transgender Policy. IEC013-2016 That the article from the Globe and Mail dated July 13, 2016, to the

Inclusion and Equity Committee meeting of September 29, 2016, re: Vancouver Embraces Inclusive Transgender Policy be received.

Carried

3.1-5


2016 09 29 Page 6 of 6

7. Inclusion and Equity Ideas

The following ideas were put forward by the Committee:

a. Inclusion of wording in City Communication to the public that would promote and bring awareness of the Committee

b. Flag raising events be made public and the presence of more Councillors

and staff at such events c. Providing comments/information to Council about Inclusion and Equity, e.g.,

presentations/reports were provided to Council on the ethnic media program, sponsorship program and Parks and Recreation Master Plan

8. Correspondence 9. Question Period 10. Public Question Period 11. Adjournment IEC014-2016 That the Inclusion and Equity Committee do now adjourn to meet

again on Thursday, November 24, 2016 at 7:00 p.m. or at the call of the Chair.

Carried ______________________________________

Gurratan Singh (Chair )

3.1-6

Thursday, November 24, 2016

Boardroom WT-2C and WT-2D 2nd Floor – West Tower

Members Present: Gurratan Singh (Chair) Amaleethan Xavier (Vice-Chair)

Joanne Leslie Duke Pratt

Roop Sandhu Daisy Wright Kris Noakes – Peel Aboriginal Network Jeanette Schepp – Canada Mental Health Association – Peel City Councillor Martin Medeiros – Wards 3 and 4

City Councillor Gurpreet Dhillon – Wards 9 and 10

Members Absent: Joe Pimentel (Vice-Chair) (regrets) Louis Adams (regrets)

Cherian Manathara Richard Emode

Gurwinder Gill (regrets) Hemant Tailor (regrets)

Bob Pesant (regrets) Rajinder Saini

Priyanka Sheth – LGBQT Community (regrets) Regional Councillor Elaine Moore – Wards 1 and 5 (other

municipal business)

Staff Present: Office of the Chief Administrative Officer Harry Schlange, Chief Administrative Officer R. Tsingos, Director Strategic & Enterprise Services Corporate Services Department Peter Fay, City Clerk Chandra Urquhart, Legislative Coordinator

Note to File

Inclusion and Equity Committee Committee of the Council of

The Corporation of the City of Brampton

3.2-1

Note to File Inclusion and Equity Committee

2016 11 24 Page 2 of 2

The Committee meeting failed to achieve quorum at 7:30 p.m. In accordance with Procedure By-law 160-2004, the meeting was not called to order. The following members were present:

Gurratan Singh (Chair) Amaleethan Xavier (Vice-Chair)

Joanne Leslie Duke Pratt

Roop Sandhu Daisy Wright Kris Noakes – Peel Aboriginal Network Jeanette Schepp – Canada Mental Health Association – Peel City Councillor Martin Medeiros – Wards 3 and 4 (not counted for quorum)

City Councillor Gurpreet Dhillon – Wards 9 and 10 (not counted for quorum)

All items on the agenda will be included on the agenda for the next scheduled meeting. The attending members and City staff continued an informal meeting discussing City initiatives and opportunities regarding inclusion and equity matters.

3.2-2

1

City of Brampton Inclusion and Equity Initiatives Update

Inclusion and Equity Committee Meeting

November 24, 2016

4.1-1

2

Outline

Reminder - Committee’s Strategic Goals & Initiatives

City successes and opportunities

Proposed next steps

Attachment - City programs, initiatives & services inventory

2

4.1-2

3

Committee’s Strategic Goals & Initiatives

PRIORITIES RESPONSIVENESS ENGAGEMENT AWARENESS

Goals Facilitate changes in City policies, procedures and services that result in greater accountability, transparency and equity for all

Increase communication and outreach directly with community stakeholders in the places they gather, live, work and play to promote and facilitate discussion about equity and inclusion

Raise awareness about diversity by creating opportunities focused on removing barriers to inclusive change

Strategic Initiatives

Develop a comprehensive inventory of City services and programs and

undertake a SWOT analysis to assess weaknesses, strengths, opportunities and threats regarding equity and inclusion

Develop new outreach engagement strategies such as surveys and town-halls to more accurately identify and understand the needs of Brampton’s diverse community

Develop and implement public education campaigns that celebrate diversity and promote the celebration of different cultures through cultural events

Conduct a jurisdictional benchmarking scan to assess and create an inventory of best practices for the incorporation of equity and inclusion into everything that the City does

Develop and implement an Equity Ambassador Program to promote diversity, equity and inclusion throughout the community

Develop new communication strategies and plans to increase community awareness about equity and inclusion

Develop staff education strategy to embed equity, accessibility and inclusion in the delivery of services, development of programs, policies, procedures and strategies

Develop strategic partnerships with different community groups in Brampton to leverage resources to achieve shared community outcomes

Develop an inclusive advertising campaign to promote Brampton’s diversity and facilitate awareness about City services and community initiatives

Priority #1 Priority #2 Priority #3

4.1-3

4

City’s Strategic Plan and CLT Priority

4

Continue fostering strategic community partnerships

Community outreach/ engagement re needs

Community awareness campaigns

Build on Successes and Opportunities

City staff education and awareness programs

Jurisdictional best practices benchmarking

City program/service successes, opportunities

and risks

4

4.1-4

5

Inclusion and Equity - City Programs, Initiatives & Services Snapshot

5

Communication

Staff Resources

Customer Service

Infrastructure Design

Programs and Services

Please see attached detailed inventory of initiatives

4.1-5

6

Proposed Next Steps

6

City Staff will:

Initiate SWOT analysis for Committee feedback

Benchmark jurisdictional best practices

o identify possible future Committee delegation(s), e.g. Region of Peel

Draft 2017–2018 work plan

o in alignment with City’s Strategic Plan & Committee’s Strategic Goals & Priorities

Vision: Brampton is a connected city that’s innovative, inclusive and bold.

4.1-6

Inclusion and Equity Committee Meeting - November 24, 2016 Attachment to City of Brampton Update - City Inventory of Programs, Initiatives and Services

Page 1 of 2

Focus Area COMMUNICATION STAFF RESOURCES CUSTOMER SERVICE INFRASTRUCTURE DESIGN PROGRAMS AND SERVICES Initiatives City materials translated into top 4

languages in Brampton (Punjabi, Urdu, Portugese, French)

Inclusive Customer Service Training Telephone Language Interpretation Service Inclusive urban design criteria for development of public spaces

Multi-partnership Initiatives

Examples

Online information (available to print in up to 8 more languages) - Preparing for Emergencies & Using

911 - Strategic Plan, Tax Information - Snow Clearing Operations - Traffic Safety around Schools &

Playgrounds

Online Fire Safety Information (English and Punjabi)

Media Releases, Service and Information Updates (transit route changes, snow storm information, tax information etc.)

Matte Stories (featured articles such as profiles about local entrepreneurs who received City funding etc.)

Online Council newsletters (bi-annually)

Transit and Presto materials (available in 8 more languages)

Mandatory training for Service Brampton and Recreation staff

Mandatory training for City vendors doing business with or for the City

Online training module accessible for all staff

Inexpensive, on-demand access to over 3,000 global interpreters who speak 170 languages

311 Service, Service Brampton Centre and other front-line customer service desks equipped with dedicated phone line to access to a 3rd party bonded interpretation service

Interpreters assist staff members with phone calls through a 3-way conference call with customer

300 logged calls in 2015 with Punjabi being most used language (142 calls)

Flexible spaces to accommodate a variety of uses and changing demographics (i.e. spaces for large cultural gatherings)

Inclusive design principles to be included in next update of the City’s Official Plan

Integrated and dense urban developments to encourage multi-uses, community and inclusiveness (i.e. Mount Pleasant Village)

Newcomer Bus Tours delivered through partnership with Transit, Recreation and the Brampton Library

Emergency Services (Police, Fire & EMS) Introduction for Newcomers to Canada (ESINC)

Cultural Access Pass Program in partnership with the Institute for Canadian Citizenship to provide newcomers with access to Canadian cultural attractions

Region of Peel Diversity Roundtable partnership (Fire)

Initiatives Enhanced targeted public education campaigns to diverse stakeholder groups

Case Study Team Training Expedited Burial Permit service AODA Accessible Building Design Cultural-based events (City-run and sponsored)

Examples

Fire safety

By-law information (i.e. secondary unit registrations)

Annual Budget

Community Grant Program

Some Department teams engage in regular case study training focused on how to engage different stakeholder groups such as information about religious customs (i.e. conducting real estate transaction for a new place of workshop or related permits)

Burial permits can be issued after hours through Service Brampton within 24 hours/ 7 days a week to accommodate cultural funeral rites and practices

All new City buildings exceed AODA design standards for accessible counters, entrances etc.

All City department front counters and older building renovations undertaken in accordance with AODA standards

Cultural heritage months with a number of events held throughout the month (i.e. South Asian Month)

Flag raisings

Regular senior staff involvement in major community events such as the Mississauga/Etobicoke Vaisakhi Parade (Fire Chief, Council)

Initiatives Accessibility-based (AODA) Formats Multilingual front-line staff (service assets

Contracted Interpretation Services Multi-faith Amenities Cultural-based recreation programming

Examples

All City communications available in alternate formats such as braille or enhanced font upon request

Major public education campaign in collaboration with Accessibility Committee to educate public about accessible parking spaces in Brampton (i.e. it is not a perk)

311 Service, Clerk’s Office, POA and customer service desks

Transit terminals

City events including volunteers

Translators are contracted on an as needed basis to assist customers involved in legal proceedings with the City including dedicated resources at the POA Court

Interpreters contracted to facilitate more inclusive stakeholder engagement for high profile public meetings such as a controversial residential development, LRT etc.

New City buildings include multi-faith rooms to accommodate religious and cultural needs (i.e. prayer rooms at City Hall etc.)

• Bhangra dance classes • Kabaddi Fields and Programs • Cricket Fields and Programs • Latin dance classes

4.1-7

Inclusion and Equity Committee Meeting - November 24, 2016 Attachment to City of Brampton Update - City Inventory of Programs, Initiatives and Services

Page 2 of 2

Focus Area COMMUNICATION STAFF RESOURCES CUSTOMER SERVICE INFRASTRUCTURE DESIGN PROGRAMS AND SERVICES Initiatives Advertisements in ethnic/speciality media Cultural Sensitivity Training Gender-neutral and accessible

washrooms Specialized Assistance Programs

Examples

By-law related information

Budget

Fire Department notices

Community Grant Program information

Mandatory training for Recreation, Fire, Transit and Brampton Library staff on facilitating communication with different cultural groups

Proposal on how to introduce or integrate gender-neutral and accessible washrooms under development

ActiveAssist Program to provide fee subsidies to low income and other marginalized groups

CAS – In Care program in partnership with CAS (Children’s Aid Society) to include any children who are in need of recreation including the “In Care” program that places CAS youth in volunteer positions

A.D.A.P.T. (Adults Developing Abilities and Participating Together) Program

Initiatives Election Information Campaign In-house training documents Multi-lingual Library Collections

Examples

All election related materials released in the ten top languages in Brampton

Providing election ballots in different languages or the use of a translated overlay to assist voters with little or no English skills (under development for 2018)

“Understanding Our Community: an introduction to the cultures and religions of the residents of Brampton” diversity handbook developed and used by the Fire Department to train and educate staff which includes a quiz to assess awareness (mandatory training)

Growing collections of books, DVDs and periodicals in multiple languages

Ongoing project to catalogue multi-lingual collections to provide residents with more equitable access to these types of materials

Initiatives Multi-lingual Public Education Multimedia Newcomer specific Programming

Examples

Fireworks safety videos produced in English, Punjabi, Hindi and Gujarati

English Conversation Circles

Multicultural Book Clubs

Newcomer Seniors Group

Newcomer Women’s Circle

Newcomer Monthly Programs (financial literacy, starting your life in Canada etc.)

Initiatives Enhanced City website features Community Grant Program

Examples

All City webpages can be translated into 103 different languages

City website and content is designed in accordance with W3C guidelines for accessible design such as larger font, text descriptions of pictures etc.

Increasing use of QR Codes for more information and alternate formats

Provides funding and in-kind assistance to non-profit groups in 4 program streams with the overall goal of developing projects focused on the principles of inclusiveness, diversity, culture and community participation

Initiatives Lighthouse Program

Examples

Initiative under development through the Emergency Management Office to engage religious and cultural community leaders/groups to identify vulnerable populations and facilitate better communication in declared emergencies

4.1-8

Vision: To fearlessly pursue a reflective, inclusive, equitable and just community.

PRIORITY #1 RESPONSIVENESS Goal

Facilitate changes in City policies, procedures and services that result in greater accountability, transparency and equity for all

Sub-Committee Members

Gurwinder Gill Cherian Manathara Roop Sandhu

Strategic Initiatives Purpose Short Term Deliverables

Develop a comprehensive inventory of City services and programs and undertake a SWOT analysis to assess weaknesses, strengths, opportunities and threats regarding equity and inclusion

Conduct a jurisdictional benchmarking scan to assess and create an inventory of best practices for the incorporation of equity and inclusion into everything that the City does

Develop staff education strategy to embed equity, accessibility and inclusion in the delivery of services, development of programs, policies, procedures and strategies

Assess City’s programs/services’ strengths and opportunities regarding equity and inclusion

Collection of current data including an environmental scan to determine current state of Diversity initiatives

Find out what the City has been doing so far and how it has been working, suggest areas of improvement

Conducting a literature search to identify best practices in other Cities. Benchmark our practices with others

Gleaning best practices from similar sized Municipalities with a view to inform Action Items applicable for City of Brampton

Compare the programs offered by the city of Brampton with those offered by the top 10 cities in the world

Interact with the City of Brampton staff and learn how the programs are working to look for ways of improving the services

Working with City of Brampton staff to identify education priorities for staff

Inclusion and embedding of health equity in everything that is provided/delivered/conducted by City staff

Thoughtful collection of information

Compiling a SWOT analysis o assessment of risks and opportunities

Identifying potential surveyors

Sending the SWOT analysis to surveyors

Take stock of the different programs in the city and look for ways of improvement

Comprehensive benchmarking exercise

Identification of comparable Municipalities; Identification of best practices

Compare and suggest improvements continuously

Work collaboratively with City staff

Gaps, opportunities, needs, appropriate education/educators have been identified

Opportunities have been identified in policies, strategies, etc.

Manual of best practices to guide thought process through development and approval

Long Term Deliverables

Analyzing results, making recommendations and implementing changes as needed

Suggest new programs that would benefit the city

Determine Action Items for implementation in next term

Identify what best practices look like for Brampton City and make recommendations for implementation

Education, training has been delivered and evaluated. Programs, policies, strategies have been modified to ensure inclusion and equity

4.2-1


PRIORITY #2 ENGAGEMENT Goal

Increase communication and outreach directly with community stakeholders in the places they gather, live, work and play to promote and facilitate discussion about equity and inclusion


Hemant Tailor Jeannette Schepp (second choice) Cherian Manathara (alternate choice)


Develop new outreach engagement strategies such as surveys and town-halls to more accurately identify and understand the needs of Brampton’s diverse community

Develop and implement an Equity Ambassador Program to promote diversity, equity and inclusion throughout the community

Develop strategic partnerships with different community groups in Brampton to leverage resources to achieve shared community outcomes

Collection of current community groups to determine what is currently done well and what areas of improvement exist

Determine future demographic growth and plans to assess potential gaps in future outreach needs.

Improve data and information about the different communities, their perspectives and view

To confirm we are on the right path, asking the correct questions, being proactive, avoiding “tokenism” and discovering the community message

Not quite sure – what this role responsibilities are vis-à-vis the Diversity & Inclusion Committee-need further clarity before I can speak to accomplishments for term

Develop a program that can be applied to various companies/industries to promote diversity

Demonstrates Council is very serious about this

Engaging community partners to utilize print, video and social media resources to build knowledge of community specifics and demonstrate positive interaction between respective community groups and the City

Work with various agencies to achieve community goals

Spreading our message by osmosis in order to get Brampton on board with our vision

Complete collection of current community groups

Help out with Survey

Better understanding within community

Help with promotion of various programs

Program as a filter for best practices as understood by the community and Council

Work with selected community agencies

List of Community Resources

Partnership arrangements within the term

Identify partnership and parameters


Determine future target groups to engage in future outreach activities

Dispel fears, creating dynamic and mature integration

Unknown thereafter

Set and activate partnerships

4.2-2


PRIORITY #3 AWARENESS Goal Raise awareness about diversity by creating opportunities focused on removing barriers to inclusive change


Jeannette Schepp (first choice) Cherian Manathara (alternate choice)


Develop and implement public education campaigns

Develop new communication strategies and plans to increase community awareness about equity and inclusion

Develop an inclusive advertising campaign to promote Brampton’s diversity and facilitate awareness about City services and community initiatives

Develop and implement various programs to encourage and develop diversity right from schools and colleges

Share current state, and future state for building diversity awareness. Identify what we do well and areas to improve knowledge and awareness

Work with LINC centres or other community agencies to increase awareness regarding diversity and inclusion

Increase awareness about Brampton’s diversity, increase awareness about the city providing such services proactively

Demonstrate the financial and positive community value of living and working in Brampton

Interact with schools/ colleges on the above action item

Build pride in the diversity of Brampton

Work with various agencies Work with partner agencies to increase awareness

Integration of key messages across advertising campaigns, communication strategies and public education programs to ensure sustainability of outreach and education programs


4.2-3

1

City of Brampton Inclusion and Equity

SWOT Analysis &

Proposed 2017/18 Work Plan

Inclusion and Equity Committee Meeting

February 23, 2017

4.3-1

2

Outline

Background

SWOT Findings

Proposed Framework and High-Level Work Plan

Committee Feedback

Proposed Next Steps

2

4.3-2

3

3

Background

Corporate Leadership Team

Cross Departmental Working Team 1. City of Brampton Programs, Initiatives & Services Inventory 2. SWOT Analysis 3. Draft Work Plan 4. Collaborate on Approved Priorities

4.3-3

4

City of Brampton Inclusion and Equity SWOT Findings

4

Strengths

• Strong support – I & E Committee, City Council, Corporate Leadership Team, Corporate policies

• Extensive external communications diversity

• Progressiveness demonstrated in urban design, City facilities, programs and customer service

• Increasing levels of community outreach

• Increasing levels of staff awareness and proactivity

Weaknesses

• Internal communications and collaboration on best practices occurring in pockets

• Relevant training courses optional for most staff

• Inconsistent staff expectations and accountabilities on awareness and training

• Limited standardized/centralized tools available for staff

Opportunities

• Promote Brampton’s diversity as our differentiator and competitive advantage

• Increase City’s community engagement and outreach

• Increase collaboration and data sharing with local government partners

• Build community capacity – leverage existing organizations/stakeholders for outreach to raise public awareness, change perceptions and reduce barriers

• Federal/Provincial and other grants/funding availability

Threats

• Perception vs. reality comparing Brampton to other municipalities

• Negative impacts outweigh good intentions if communities and their needs are misunderstood

• Fragmented community pride exists

• Influence of media and social media affects City’s responsiveness and proactivity

• New US policies influence public sentiment and actions

4.3-4

5

Proposed City of Brampton Inclusion & Equity Framework

P 5

Communication & Outreach

Our People

Customer Service

Infrastructure Design

Our Programs & Services Inclusion

and Equity

4.3-5

6

Draft Inclusion and Equity 2017/18 High-Level Work Plan

P 6

# Initiative Start Date

1 Best Practices Benchmarking In Progress

2 Multi-Year Community Engagement Plan Q2 2017

3 People Advantage Q2 2017

4 Top Talent Attraction Q2 2017

5 Staff Training & Tools Q2 2017

6 Community Outreach & Capacity Building In Progress

7 Regular Progress Checks Q2 2017

Please see attached work plan details

4.3-6

7

7

City Programs, Initiatives & Services Inventory

SWOT Findings

Draft 2017/18 Work Plan

What have we got right?

Is anything missing?

Key priorities?

How do you feel about this?

4.3-7

8

Proposed Next Steps

8

Update items with Committee feedback

Continue and/or initiate implementation of work plan priorities

Committee progress updates at each Committee Meeting

City Council update to be scheduled before next Committee Meeting

Vision: Brampton is a connected city that’s innovative, inclusive and bold.

4.3-8

Attachment: City of Brampton Inclusion and Equity - Draft 2017/18 High-Level Work Plan February 23, 2017

# Initiative Outcome-Oriented Objectives Start Date

1 Best Practices Benchmarking Report on findings to inform future inclusion and equity plans, initiatives/priorities

Identify relevant potential opportunities for I & E Committee delegations/presentations

In Progress

2 Multi-Year Community Engagement Plan

Build larger and more dense stakeholder networks; enhance data collection and

collaboration for data-driven decision-making

Broader grassroots outreach to engage greater variety of stakeholders and ensure no

one voice dominates

Q2 2017

3 People Advantage Introduce and roll-out Respectful Workplace Policy

Facilitate review of employee systems, conduct internal census in order to make

recommendations to integrate and better promote inclusion and equity practices

Q2 2017

4 Top Talent Attraction Explore and identify opportunities to reach out, attract and retain top talent in

communities, e.g. in-community job fair concept to remove potential or perceived

barriers to career opportunities

Q2 2017

5 Staff Training & Tools Introduce an online shared workspace to enable access to relevant resources,

collaboration on best practices, data sets, communication on initiatives

Introduce guidelines to ensure policies, programs, services and initiatives are

consistently developed/updated through an inclusive and equitable lens

Introduce mandatory staff training to set consistent inclusion and equity expectations

and accountabilities, e.g.

o Inclusive Customer Service

o Cultural Sensitivity & Awareness

o Respectful Workplace

o Leadership Workshops

Implement technology to assign, schedule, track and report on staff training

Q2 2017

5 Community Outreach & Capacity Building

Implement Lighthouse Program to partner with faith-based organizations for emergency

response and planning to better support vulnerable communities

Contact relevant community organizations to facilitate collaboration, information and

data sharing, e.g. Region of Peel Diversity Roundtable

Develop and implement formal partnering and data sharing protocols/ agreements with

local government agencies, e.g. Peel Police, United Way and Region of Peel

In Progress

6 Regular Progress Checks Evaluate and report progress on priorities against Work Plan

o Corporate Leadership Team

o Inclusion & Equity Committee

o City Council (as needed)

Q2 2017

4.3-9

Inclusion and Equity Committee

2017 Schedule of Meetings All meetings commence at 7:00 p.m. and are held in the

Boardroom WT-2C and WT-2D – West Tower

Meeting Dates

Thursday, February 23, 2017

Thursday, April 27, 2017

Thursday, June 22, 2017

Thursday, September 28, 2017

22222220162016

Thursday, November 23, 2017

Members: If you are unable to attend a meeting, please contact

Chandra Urquhart, Legislative Coordinator, at (905) 874-2114 or via email at [email protected] at your earliest possible convenience.

6.1-1

mailto:[email protected]

Inclusion and Equity Committee Meeting - November 24, 2016 Attachment to City of Brampton Update - City Inventory of Programs, Initiatives and Services Last Updated: February 23, 2017

Page 1 of 2

Focus Area COMMUNICATION STAFF RESOURCES CUSTOMER SERVICE INFRASTRUCTURE DESIGN PROGRAMS AND SERVICES Initiatives City materials translated into top 4

languages in Brampton (Punjabi, Urdu, Portugese, French)

Inclusive Customer Service Training Telephone Language Interpretation Service Inclusive urban design criteria for development of public spaces

Multi-partnership Initiatives

Examples

Online information (available to print in up to 8 more languages) - Preparing for Emergencies & Using

911 - Strategic Plan, Tax Information - Snow Clearing Operations - Traffic Safety around Schools &

Playgrounds

Online Fire Safety Information (English and Punjabi)

Media Releases, Service and Information Updates (transit route changes, snow storm information, tax information etc.)

Matte Stories (featured articles such as profiles about local entrepreneurs who received City funding etc.)

Online Council newsletters (bi-annually)

Transit and Presto materials (available in 8 more languages)

Mandatory training for Service Brampton and Recreation staff

Mandatory training for City vendors doing business with or for the City

Online training module accessible for all staff

Inexpensive, on-demand access to over 3,000 global interpreters who speak 170 languages

311 Service, Service Brampton Centre and other front-line customer service desks equipped with dedicated phone line to access to a 3rd party bonded interpretation service

Interpreters assist staff members with phone calls through a 3-way conference call with customer

300 logged calls in 2015 with Punjabi being most used language (142 calls)

` Flexible spaces to accommodate a variety of uses and changing demographics (i.e. spaces for large cultural gatherings)

Inclusive design principles to be included in next update of the City’s Official Plan

Integrated and dense urban developments to encourage multi-uses, community and inclusiveness (i.e. Mount Pleasant Village)

Newcomer Bus Tours delivered through partnership with Transit, Recreation and the Brampton Library

Emergency Services (Police, Fire & EMS) Introduction for Newcomers to Canada (ESINC)

Cultural Access Pass Program in partnership with the Institute for Canadian Citizenship to provide newcomers with access to Canadian cultural attractions

Region of Peel Diversity Roundtable partnership (Fire)

Initiatives Enhanced targeted public education campaigns to diverse stakeholder groups

Case Study Team Training Expedited Burial Permit service AODA Accessible Intersections Cultural-based events (City-run and sponsored)

Examples

Fire safety

By-law information (i.e. secondary unit registrations)

Annual Budget

Community Grant Program

Some Department teams engage in regular case study training focused on how to engage different stakeholder groups such as information about religious customs (i.e. conducting real estate transaction for a new place of workshop or related permits)

Burial permits can be issued after hours through Service Brampton within 24 hours/7 days a week to accommodate cultural funeral rites and practices

Based on Accessible Technical and Design Standards for inside (interior & exterior) and outside spaces, e.g.

Accessible pedestrian signals

Depressed curbs

Tactile walking surface indicators

Cultural heritage months with a number of events held throughout the month (i.e. South Asian Month)

Flag raisings

Regular senior staff involvement in major community events such as the Mississauga/Etobicoke Vaisakhi Parade (Fire Chief, Council)

Initiatives Accessibility-based (AODA) Formats Multilingual front-line staff (service assets

Contracted Interpretation Services AODA Accessible Building Design Cultural-based recreation programming

Examples

All City communications available in alternate formats such as braille or enhanced font upon request

Major public education campaign in collaboration with Accessibility Committee to educate public about accessible parking spaces in Brampton (i.e. it is not a perk)

311 Service, Clerk’s Office, POA and customer service desks

Transit terminals

City events including volunteers

Translators are contracted on an as needed basis to assist customers involved in legal proceedings with the City including dedicated resources at the POA Court

Interpreters contracted to facilitate more inclusive stakeholder engagement for high profile public meetings such as a controversial residential development, LRT etc.

All new City buildings exceed AODA design standards for accessible counters, entrances etc.

All City department front counters and older building renovations undertaken in accordance with AODA standards

• Bhangra dance classes • Kabaddi Fields and Programs • Cricket Fields and Programs • Latin dance classes

6.2-1

Inclusion and Equity Committee Meeting - November 24, 2016 Attachment to City of Brampton Update - City Inventory of Programs, Initiatives and Services Last Updated: February 23, 2017

Page 2 of 2

Focus Area COMMUNICATION STAFF RESOURCES CUSTOMER SERVICE INFRASTRUCTURE DESIGN PROGRAMS AND SERVICES Initiatives Advertisements in ethnic/speciality media Cultural Sensitivity Training TextNet Customer Service Multi-faith Amenities Specialized Assistance Programs

Examples

By-law related information

Budget

Fire Department notices

Community Grant Program information

Mandatory training for Recreation, Fire, Transit and Brampton Library staff on facilitating communication with different cultural groups

Online telephone-data solution that provides fully accessible text (TTY) communication for people who are deaf or hard of hearing

New City buildings include multi-faith rooms to accommodate religious and cultural needs (i.e. prayer rooms at City Hall etc.)

ActiveAssist Program to provide fee subsidies to low income and other marginalized groups

CAS – In Care program in partnership with CAS (Children’s Aid Society) for children in need of recreation including placing youths in volunteer positions

A.D.A.P.T. (Adults Developing Abilities and Participating Together) Program

Snow Removal Financial Assistance Program to help senior citizens and physically challenged homeowners with costs of hiring private snow removal services.

Initiatives Election Information Campaign In-house training documents Gender-neutral and accessible washrooms

Multi-lingual Library Collections

Examples

All election related materials released in the ten top languages in Brampton

Providing election ballots in different languages or the use of a translated overlay to assist voters with little or no English skills (under development for 2018)

“Understanding Our Community: an introduction to the cultures and religions of the residents of Brampton” diversity handbook developed and used by the Fire Department to train and educate staff which includes a quiz to assess awareness (mandatory training)

Proposal on how to introduce or integrate gender-neutral and accessible washrooms under development

Growing collections of books, DVDs and periodicals in multiple languages

Ongoing project to catalogue multi-lingual collections to provide residents with more equitable access to these types of materials

Initiatives Multi-lingual Public Education Multimedia Corporate Policies & Related Training Newcomer specific Programming

Examples

Fireworks safety videos produced in English, Punjabi, Hindi and Gujarati

Human Rights

Workplace Harrassment Prevention

Inclusive Customer Service

English Conversation Circles

Multicultural Book Clubs

Newcomer Seniors Group

Newcomer Women’s Circle

Newcomer Monthly Programs (financial literacy, starting your life in Canada etc.)

Initiatives Enhanced City website features Community Grant Program

Examples

All City webpages can be translated into 103 different languages

City website and content is designed in accordance with W3C guidelines for accessible design such as larger font, text descriptions of pictures etc.

Increasing use of QR Codes for more information and alternate formats

Provides funding and in-kind assistance to non-profit groups in 4 program streams with the overall goal of developing projects focused on the principles of inclusiveness, diversity, culture and community participation

Initiatives Community Outreach to Attract Talent Lighthouse Program

Examples

Fire & Emergency Services Human Relations and In-the-Community Diversity Talent Attraction initiatives

nitiative under development through the Emergency Management Office to engage religious and cultural community leaders/groups to identify vulnerable populations and facilitate better communication in declared emergencies.

6.2-2

October 21, 2016

The Regional Diversity Roundtable www.regionaldiversityroundtable.org

1515 Matheson Blvd. East, Suite 209

Mississauga ON, L4W 2P5 905-232-7371

Michelle McCollum Director, Recreation and Culture

City of Brampton Dear Ms. Michelle McCollum,

On behalf of the Regional Diversity Roundtable (RDR), a non-profit charitable organization that works to build diversity, equity and inclusion competence within the public and human services

sectors in Peel Region, a 2016 recipient of an Ontario Trillium Foundation Grow Grant, and the organization spearheading the Diversity & Inclusion (D&I) Charter of Peel, we are writing to request a formal collaboration with the City of Brampton Department of Recreation and Culture.

RDR was approved for a Grow Grant in May 2016 to continue the successful work of its Diversity & Inclusion Charter of Peel Initiative. Since April 2013, RDR has been leading the work to

implement the D&I Charter of Peel within organizations and communities across the region. Furthermore, the City of Brampton officially endorsed the D&I Charter on June 22, 2016. Over the next 19 months, RDR will be engaging with 12 diverse and multilingual communities in Peel Region

and bringing the Charter to life at the local level. This new phase of the project is titled the D&I Charter Community Engagement and Leadership Initiative.

From now until February 2017, we are holding community consultations with Peel residents from the following communities: Tamil, Arab, Chinese, Gujarati, Hindi, Latin American, Polish, Punjabi, Tagalog, Urdu, people with accessibility needs, and the African and Caribbean community. Given

the City of Brampton’s numerous community connections through the Department of Recreation and Culture, we hope to expand our reach through a formal collaboration. Similarly, by participating in this initiative, the Department of Recreation and Culture may attract and retain more diverse

participants from any outreach conducted. So far, all community consultations in Brampton are being held in community centres across the city.

Any collaboration between RDR and the City of Brampton around the D&I Charter Community Engagement and Leadership Initiative is mutually beneficial; indeed, this is an opportunity for the Department of Recreation and Culture to highlight the City’s commitment to a diverse and inclusive

community, and to act upon its official endorsement of the D&I Charter of Peel. We hope that you consider this invitation to collaborate with RDR on this important initiative. We

are happy to organize an in-person meeting to discuss further and clarify any outstanding questions. Please contact our Project Lead at [email protected] or at 905-232-7371 to arrange a conversation.

Sincerely,

Varsha Naik Chair, Regional Diversity Roundtable

8.1-1

mailto:[email protected]

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