Throckley Primary Care Results of Patient Information Survey - 2012.
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Throckley Primary Care Results of Patient Information Survey - 2012
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Transcript of Throckley Primary Care Results of Patient Information Survey - 2012.
Throckley Primary Care
Results of Patient Information Survey - 2012
Telephoning the Surgery
Do you find the automated option system helpful?(304 replies)
0
50
100
150
200
250
Yes (81%)
No (10%)
Don't know (9%)
How easy is it to get through on the telephone? (312 replies)
0
20
40
60
80
100
120
140
160
180
200
Very easy (27%)
Fairly easy (61%)
Difficult (11%)
Don't know (1%)
Haven't tried (0%)
Appointment System
How important is it to be able to book your appointment in advance?
(246 replies)
0
20
40
60
80
100
120
140
160
180
200
Important (77%)
Not Important (9%)
No preference (14%)
If you need to see a GP urgently, do you have access to a GP on the same day?
(302 replies)
0
20
40
60
80
100
120
140
160
180
200
Yes (61%)
No (21%)
Don't know (18%)
For routine appointments, with any doctor, how quickly to you usually get seen?
(304 replies)
0
20
40
60
80
100
120
140
Same day (16%)
Next day (20%)
2-3 days (40%)
4-5 days (12%)
Over 1 week (5%)
Don't know (7%)
How do you rate this? (176 replies)
0
10
20
30
40
50
60
Very good (31%)
Good (32%)
Fair (24%)
Poor (8%)
Very poor (2%)
Don't know (3%)
For routine appointments, with your choice of doctor, how quickly do you usually get seen?
(174 replies)
0
10
20
30
40
50
60
Same day (12%)
Next day (14%)
2-3 days (30%)
4-5 days (18%)
Over 1 week (16%)
Don't know (10%)
How do you rate this?(230 replies)
0
10
20
30
40
50
60
70
80
90
100
Very Good (29%)
Good (41%)
Fair (10%)
Poor (18%)
Very Poor (2%)
Consultations
Who was your consultation with?(305 replies)
0
50
100
150
200
250
Doctor (76%)
Practice Nurse (20%)
Other (4%)
Thinking about your last consultation, how would you rate the following?
Giving you enough time?(293 replies)
0
20
40
60
80
100
120
140
160
Very good (51%)
Good (39%)
Fair (8%)
Poor (1%)
Very poor (1%)
Listening to you?(293 replies)
0
20
40
60
80
100
120
140
160
180
Very good (61%)
Good(32%)
Fair (5%)
Poor (2%)
Very poor (0%)
Explaining tests and treatment?(291 replies)
0
20
40
60
80
100
120
140
160
180
Very good (57%)
Good (33%)
Fair (8%)
Poor (2%)
Very poor (0%)
Involving you in decisions about your care?(294 replies)
0
20
40
60
80
100
120
140
160
Very good (53%)
Good (37%)
Fair (9%)
Poor (1%)
Very poor (0%)
Treating you with care and concern?(285 replies)
0
20
40
60
80
100
120
140
160
Very good (51%)
Good (40%)
Fair (8%)
Poor (1%)
Very poor (0%)
Do you have confidence and trust in the health professional you saw or spoke to?
(293 replies)
0
50
100
150
200
250
300
Yes (98%)
No (2%)
Opening Hours
Do you know the Practice opening hours?(299 replies)
0
50
100
150
200
250
Yes (69%)
No (13%)
Think so (17%)
Don't know (1%)
Are the opening hours convenient to you?(285 replies)
0
50
100
150
200
250
300
Yes (96%)
No (4%)
Thinking about the future?
Would it be acceptable for you to speak to your usual GP on the telephone who would assess your condition and
then arrange the most appropriate appointment/treatment plan for you?(292 replies)
0
50
100
150
200
250
Yes (83%)
No (10%)
Don't know (7%)
About You
Are you male or female?(217 replies)
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50
100
150
200
250
Female (71%)
Male (29%)
How old are you? (209 replies)
0
50
100
150
200
250
Under 15 (1%)
16-44 (21%)
45-64 (45%)
65-74 (20%)
75+ (13%)
Do you have a long standing health condition?(209 replies)
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50
100
150
200
250
Yes (53%)
No (47%)
What is your ethnic group?(214 replies)
0
50
100
150
200
250
White (99%)
Black or Black British(0.5%)
Asian or Asian British(0.5%)
Mixed (0%)
Chinese (0%)
Other (0%)
Which of the following best describes you?(211 replies)
0
50
100
150
200
250Employed (39%)
Unemployed (5%)
At school or in full timeeducation (4%)Unable to work due tolong term sickness (8%)Looking after your home/family (4%)Retired from paid work(39%)Other (1%)
Service Improvements
• Telephoning the Surgerya) The Patient Participation Group (PPG) felt it would be helpful for patients to know where they are in the telephone queue when contacting the practice. This will help you to decide whether to continue holding or to call back at another time.
b) To play useful patient related information whilst waiting in the telephone queue.
Plan
a) To discuss the suggested improvements with the telephone system with the supplier.
b) To continue to work with the PPG on up to date messages, ie flu campaign, did you know questions and answers.
Service Improvements
• Appointment SystemA lot of information is available in the Practice Brochure, however it was felt it would be useful to have an appointment system newsletter, “did you know”? This would be made available later in 2012 as the practice is reviewing the appointment system in May 2012. The aim is to improve access for patients to be given the most appropriate appointment, length of appointment with the most appropriate clinician.
Newsletter topics:• Surgery opening times• The Improved System & Changes• Extended hours• Who does what • Who works when
