Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance...
-
Upload
tracey-reynolds -
Category
Documents
-
view
215 -
download
1
Transcript of Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance...
![Page 1: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/1.jpg)
Thriving on Change Turning Challenge into Success
Presented By :
Northern Employee Assistance Services
![Page 2: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/2.jpg)
Change
The only thing we know for certain about the
future is that it will bring change.
![Page 3: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/3.jpg)
Our History
• From 1940 to 1990, we experienced 50 years of change.
• From 1990 to 2000, we experienced 50 years of change.
• From 2000 – 2005, we will experience another 50 years of change!!!!
In the last 10-15 years you have actually lived through 100-150 years of
change!!
![Page 4: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/4.jpg)
Three Reactions to Change
• Reactive
• Passive
• Proactive
![Page 5: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/5.jpg)
The Circle of Change
• Change is a reality for every living thing.
• Being a problem solver means more change.
• The continuous circle of change can not be ignored.
![Page 6: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/6.jpg)
Circle of Change
Change
Present
Solution
Problem
![Page 7: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/7.jpg)
Preparing for Change
• Why is change needed?• Exactly what do you want the end result to be?• What is going to change?• How do we position the change as positive?• Where are we most vulnerable?• What are the key success factors in making
this work?
![Page 8: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/8.jpg)
Organizations don’t change:
people do!
![Page 9: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/9.jpg)
Five Components of Change
• Strategy
• Roles and responsibilities
• Systems and technology
• Training
• Common values
![Page 10: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/10.jpg)
Change: It’s Not All Bad
Change can present excellent
opportunities…or serious challenges!
![Page 11: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/11.jpg)
Steps to Change
• Describe the change
What triggered it?
What is it’s exact nature?
How does the change effect you?
Who is responsible for implementation?
What monitoring will be done?
![Page 12: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/12.jpg)
Recognize the Source of Implementation
• Boss or management-imposed
• System-imposed
• Customer-imposed
• Self-imposed
![Page 13: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/13.jpg)
Key Conditions that Demand Change
• Technology
• Prosperity pockets
• Competition
• Human capital
• Individual responsibility
![Page 14: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/14.jpg)
Five Steps to Conquer Change
• Resistance
• Uncertainty
• Assimilation
• Transference
• Integration
![Page 15: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/15.jpg)
Step One
• Denial
• Passive resistance
• Active resistance
![Page 16: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/16.jpg)
Step Two:Uncertainty
• Will it work?
• Will it leave us behind?
• Making sure the change will include us.
• Look for ways it can be used to our advantage.
• Lots of questions, few answers.
![Page 17: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/17.jpg)
Step Three: Assimilation
• Slowly begin to try it.
• Confidence builds with familiarity.
• We use the change to our advantage.
![Page 18: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/18.jpg)
Step Four:Transference
• Slowly the new process replaces the old.
• As the replacement continues we begin to appreciate the process.
• We realize it’s better than the old way.
![Page 19: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/19.jpg)
Step Five: Integration
• Finally accept the change.
• Wonder what we ever did without it.
• Feel in control again.
• Change has become part of our routine.
![Page 20: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/20.jpg)
What Keeps Us Going?
• Challenge
• Personal Satisfaction
• Rewards
• Fear
![Page 21: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/21.jpg)
One of the changes that incite
the most fear in people is the
change in the underlyingattitudes of an organization.
![Page 22: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/22.jpg)
Ask yourself the following:
• Can I do this?
• Am I the one to do this?
• Should my job be redefined?
• Is retraining/education available?
• Is it worth doing?
• Do we have time?
• What is the bottom line impact?
![Page 23: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/23.jpg)
One of the chief causes of workplace stress is responsibility
without authority.
![Page 24: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/24.jpg)
Realities of Organizational Change
1) More accountability
2) Greater need for leadership
3) Greater emphasis on teamwork
4) Intense involvement with people
5) Greater ambiguity concerning authority
6) Increased involvement of the whole person
7) Greater emphasis on individuality
8) More stress
9) Continual learning
![Page 25: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/25.jpg)
People should expect to
• Receive affirmation of their strengths & skills
• Receive encouragement for their struggles
• Receive rewards for positive contributions
![Page 26: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/26.jpg)
In turn they should:
• Provide clear leadership where needed
• Offer information & advise on subjects in which they have knowledge & expertise
• Contribute their own vision & ideas to the organization
• Encourage & train those who need assistance
![Page 27: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/27.jpg)
The New Managers
• People from top are walking around talking to people of all levels
• People at the bottom feel safe talking to people of all levels of management & passing on information and ideas
• Middle managers as as information conduits to all levels
![Page 28: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/28.jpg)
.
• People on all levels feel free to approach and deal with problems involving customer service.
• Have spending authority over reasonable amounts that reflect the scope of their responsibilities
![Page 29: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/29.jpg)
More Accountability
• Meet preset goals
• Meet performance standards
• Be proactive in meeting goals & standards
![Page 30: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/30.jpg)
Each person in today’s organization is:
• Accountable to the team
• Accountable to management
• Accountable to self
![Page 31: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/31.jpg)
Leaders of today must
• Challenge people with a clearly defined vision
• Motivate people with internal rewards
• Communicate with information and feedback
• Listen carefully and constantly
![Page 32: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/32.jpg)
Greater Emphasis on Teamwork
• Members are:– Accountable to one another– Self managing– Task oriented
![Page 33: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/33.jpg)
To be effective
• Meet once a week
• Work in teams of no more than 15
• Develop their own goals & performance indicators
![Page 34: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/34.jpg)
The Fear Driven Employee
• Sees change as:– An economic threat – loss of job– A psychological threat – loss of security– A social threat – loss of power or authority
![Page 35: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/35.jpg)
Fear Causes
• This fear causes them to depend on leadership
• They want others to tell them what, how, when, & why to do it.
![Page 36: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/36.jpg)
This translates to:
• Lack of initiative• Apathy• Passivity• They become “yes men”• Sometimes passive aggressive waste
valuable time covering themselves, document to justify existence, eventually burnout
![Page 37: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/37.jpg)
Managing a Fear Driven Employee
1) Keep them informed
2) Establish short term goals
3) Measurable baby steps targets for completion
4) Be sensitive to high needs for reassurance
5) Insure they feel part of the team
6) Publicly and privately praise them
![Page 38: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/38.jpg)
The Productive Person
• Works from a base of security in their abilities
• Uses change to increase own productivity
• Trusts leadership
• Knows they are part of the team
• Believes their contribution matters
![Page 39: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/39.jpg)
They work best when:
• Challenged and motivated to go beyond abilities & outside their comfort zones
• Change provides the stimulation that keeps them at their jobs
![Page 40: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/40.jpg)
Entitlement Driven Employees• Feel they are entitled to good pay, reasonable job
security, stability & routine regardless of their job performance
• They put in “face” time, their face is present but their brain & body are not participating in productivity
• Main goal is status quo – any changes are suspect • First to resist change
![Page 41: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/41.jpg)
• Level of complacency is high
• Impact on organization can be devastating in lowered productivity & morale
• Play it by the book
• Conformity is a protective shell
![Page 42: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/42.jpg)
Entitlement Driven Employees avoid:
• Assessment – don’t want to set goals let alone measure them.
• Measure their work against others meeting standards set by supervisors
• Engaging in any kind of performance appraisal
![Page 43: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/43.jpg)
How to Manage Entitlement Driven Persons
1) Give specific meaningful tasks
2) Build in opportunity for success – Let them know why their work is important
3) Keep individual accountable for performance
4) State specific goals & expectations
5) Train to ensure full understanding
![Page 44: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/44.jpg)
6) Accept no excuses7) Conduct regular evaluations8) Give almost instant feedback to increase motivation9) Ask for feedback on your assistance10) Reward effort, skill development & progress
![Page 45: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/45.jpg)
They can change, circumvent, reinvent and avoid rules and regulations if it means getting the job done.
In other words they are empowered with the authority to meet their goals.
![Page 46: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/46.jpg)
Greater Emphasis on Individuality
• Work-sharing programs
• Flexible scheduling
• Individual & team goals
• Training & retraining programs
• Opportunity for lateral movement
![Page 47: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/47.jpg)
Whole Person Involvement
• Individuals are asked to make a commitment to the organization through:– Voluntary overtime to finish task– Participation on special task forces or teams– Voluntary education in areas relating to job
![Page 48: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/48.jpg)
Reality = More Stress
• Increased frustration
• Increased Uncertainty
• Increased Doubt
![Page 49: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/49.jpg)
Continual Training
• There is always something new to be learned
• What you learned yesterday may be out of date
• Only continual learning will keep you in the game
• Lifelong learning must become a daily habit
![Page 50: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/50.jpg)
Tips for Aspiring Change Agents1) Be open to imput2) Network!3) Actively involve senior management at every
juncture4) Document5) Learn & share6) Have no fear7) Know the business before changing anything8) Laugh a lot9) Finish what you start
![Page 51: Thriving on Change Turning Challenge into Success Presented By : Northern Employee Assistance Services.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cdb5503460f949a55bd/html5/thumbnails/51.jpg)
Personal Coping Styles
• The Entitled Employee
• The Productive Employee
• The Fear Employee