Thrive in the New Normal. - Deloitte US | Audit ...
Transcript of Thrive in the New Normal. - Deloitte US | Audit ...
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Thrive in the New Normal.By transforming and reinventing how you work, lead, and organize.
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Copyright © 2020 Deloitte. All rights reserved.
Hi!
Fateh Amroune [email protected]
This is where I work…
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YES!We will share the slides
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How can organizations thrive in this fast-moving, digital, and technology-driven world?
The key question is…
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T r a n s f o r m t h e B u s i n e s s
T r a n s f o r m t h eO r g a n i z a t i o n
Transforming your business by
• Creating new growth ventures
• Revisiting business models
• Focusing on customer experiences
• Rethinking your strategy and
• Uncovering new opportunities through innovation
Transforming your organization by
• Transforming your culture
• Introducing new ways of working
• Building capabilities that are suited for this new reality
Thriving =
Growth + Innovation + Transformation
Today
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WHY
What’s driving the need for new ways of working?
WHAT
What are the new ways of working?
HOW
How to transform your ways of working?
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Why does our organization struggle to move quickly and what can we do about it?
How do we empower our people to take more responsibility for performance and truly be customer-centric?
How do we organize for operational excellence, cost, and innovation-driven growth at the same time?
How can our organization sense changes in the market and respond quickly?
Are you wondering…
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What’s driving theneed to transformhow you work?
Three key arguments
WHY?
Complex, uncertain environment01
02 Outdated way of working, organizing,managing
03 Advantages and benefits achieved bythose who did it already
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01WHY?
Source: https://hbr.org/2007/11/a-leaders-framework-for-decision-making
Volatile
Uncertain
Complex
Ambiguous
The environment demands you react quickly to ongoing changes that are unpredictable and out of your control.
The environment requires you to take action without certainty.
The environment is dynamic, with many interdependencies.
The environment is unfamiliar, with no obvious meaning, open to interpretation.
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02What year is this org chart from?WHY?
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02What year are these from?WHY?
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02What year is this org chart from?WHY?
Pacific Railways
1920
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WHY?
The way we work and manage was invented for a different purpose than what we need today.
Industrial Management
Efficiency
Scale
Optimization
Planning
Stability
Standardization
New Ways of Working
Resilience
Creativity
Responsive
Speed
Innovation
Agility
02
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WHY?
Benefits of applying new ways of working. Adaptable organizations move faster, are more agile, and foster ownership mind-sets, resulting in greater productivity and reduced cost.
If you don’t do it, you will miss out and fall behind those who do.
Source: Deloitte research
• 4x increase in speed to revenue
• 55% acceleration in time to market
• 65% reduction in the up-front preparation time
Increasespeed of execution
Boost customer satisfaction
More engaged employees
Increaseproductivity
Improve bottomline results
• Up to 25% in costs decrease
• Increase revenues from 10 to 20%
• Up to 30% improvement in financial performance
• Up to 40%-points improvement in customer advocacy
• Up to 30%-points improvement in customer satisfaction
• A 50% increase in quality
• Operational performance 30% to 50% improvement
• 30% boost in employee engagement
03
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(1) What’s keeping your team / organization from doing its best work?
(2) What will happen to your team / organization if you keep on going like you are and don’t change the way you work?
Questions for you…
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You need to transform the ways your teams work, your managers lead, and your organization operates.You need to become an adaptable organization.
What’s the consequence?
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WHY
What’s driving the need for new ways of working?
WHAT
What are the new ways of working?
HOW
How to transform your ways of working?
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What is an adaptable organization and what do the new ways of working look like?
New Ways of Working
WHAT?
Traditional Organization Adaptable Organization
Profit-driven Purpose-driven
Internal-focused Customer-focused ecosystem
Hierarchal structure Flexible network ofcross-functional teams
Siloed, bureaucratic interactions Collaborative and agile
Resistance to changeChange, innovation
and learningare continuous
One-size-fits alltalent management
Individualized talentengagement
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WHAT?
The Building Blocks of Adaptable Organizations and New Ways of Working.
New Ways of Working: What does it mean?
Enable high performing teams by adopting cross-functional, connected ways of working, and agile practices.
Unlock resilient individuals through adaptive talent programs to enable how people want to learn, grow and develop.
Organize capabilities away from deep hierarchy and silos towards a network of multi-disciplinary teams.
Exist in purpose driven ecosystems with defined customer focused missions.
THE ORGANIZATION
THE TEAM
How work is ORGANIZED and how the organization OPERATES
How work is DELIVERED
Are inclusive orchestrators versus technical task masters in order to unlock the full potential of diverse skill-sets.
Focus on leadership capabilities: energize, connect, enable.
THE LEADER
How work is MANAGED and LED
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WHAT?
The Building Blocks of Adaptable Organizations and New Ways of Working.
New Ways of Working: What does it mean?
THE ORGANIZATION
THE TEAM
How work is ORGANIZED and how the organization OPERATES
How work is DELIVERED
THE LEADER
How work is MANAGED and LED
Principles + Capabilities
Enable high performing teams by adopting cross-functional, connected ways of working, and agile practices.
Unlock resilient individuals through adaptive talent programs to enable how people want to learn, grow and develop.
Organize capabilities away from deep hierarchy and silos towards a network of multi-disciplinary teams.
Exist in purpose driven ecosystems with defined customer focused missions.
Are inclusive orchestrators versus technical task masters in order to unlock the full potential of diverse skill-sets.
Focus on leadership capabilities: energize, connect, enable.
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principle/ˈprɪnsɪp(ə)l/
nounnoun: principle;plural noun: principles
WHAT?
New Ways of Working: Five fundamental principles.
• a fundamental truth or proposition that servesas the foundation for a system of belief orbehaviour or for a chain of reasoning.
• a rule or belief governing one's behaviour.
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WHAT?
When it comes to New Ways of Working, these 5 principles act as rules for how teams, leaders, and your organization need to act.
New Ways of Working: Five fundamental principles.
FOCUS ON PROGRESS& OUTCOMES
Bias toward action
Experimentation
Sense + Respondto change
Learn + Adapt
Continuous Innovation
Fast Prototyping
Rapid decision making
Safe to try
BE PURPOSE DRIVEN
(often) Customer focused
Clear mission
Have a clear focus of what should be accomplished
Focus on user outcomes
COLLABORATE
Co-CreationEcosystems
Networks of teams
Cross-functional
Sponsor users
WORK IN THE OPEN
Transparency
Frequent communication
Access to information
All access by default
Transparent decision making
Failures + Successes
Shared consciousness
Front-lineEmpowerment
Bring your whole person
End-to-end responsibility
Trust
Consent
Come as you are
Self-management
BE PEOPLE POSITIVE
Empowered Execution
Growth Mindset
Psychological Safety
Inclusive
Autonomy
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How well is your team / organization doing on these five principles?
Question for you…
0 10
We got all this 100% in place
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capability/keɪpəˈbɪlɪti/
nounnoun: capability;plural noun: capabilities
WHAT?
New Ways of Working: Three core capabilities.
• the power or ability to do something
• the extent of someone's or something's ability
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WHAT?
New Ways of Working: Three core capabilities.
Core CapabilitiesFoundational skills your organization needs to drivenew ways of working.
Human-centered innovation &problem solving
Teamwork & collaboration
Adaptability & agility
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WHY
What’s driving the need for new ways of working?
WHAT
What are the new ways of working?
HOW
How to transform your ways of working?
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You cannot transform to a new way of working using your traditional change management approaches. Transforming towards new ways of working, requires new ways of transformation.
Keep in mind…
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How to transform and reinvent your ways of working to become an adaptable, agile organization?
HOW?
Key principles
Outcomes over Procedures
Start small over Big bang
Invite over Enforce
Top Down over Bottom Up
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HOW?
Focus on business outcomes and creating value
Outcomes over Procedures
Happier
Sooner
Safer
BetterValue
• Quality• Do you involve the customer for feedback and
validation?• Sample measurement:
Customer Satisfaction survey (NPS)
• Has quality and compliance improved?• Sample measurement:
Number of Incidents, MTTR (mean time to resolve)
• Flow• Can you as organization rapidly pivot with
change or disruption?• Sample measurement:
Feature Leadtime, time to market, throughput
• Engagement• Are your teams and clients happier?• Sample measurement:
Employee Satisfaction survey (NPS)
Happier Safer
SoonerBetter
Deliver more with lessCustomer and
colleague-centricity
Enable the
digital enterpriseSurvive and thrive
Balanced set of outcomes without achieving some at the expense of others
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HOW?
Start small, learn fast, scale intelligently
Start small over Big bang
Complex
Ability to start finishingright from beginning
Focus on the right and most valuable things
Focus on Outcomes and Validation of Benefit Hypothesis
Learning and Mindset change on the way
Benefits of Incremental Change Approach
Pe
rfo
rma
nce
Time
Traditional change approach
Incremental Change Approach
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HOW?
Like any innovation, “organizational innovation” follows the Innovation Adoption Curve
Invite over Enforce
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HOW?
Top down over Bottom up
Leadership Team = Team #1
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HOW?
Our approach and how we engage: Supporting organizational transformation by focusing on value and business agility using 5 key organizational components. These 5 key organizational components consisting of several building blocks to future proof a business focusing on value and business agility.
Org Design & Transformation.
Value
DrivenTechnology
Organization Design
People
Way of Working
Customer journey
Strategic roadmap
Workforce transition
Adaptable organization design
Capability model
Governance
Workplace
Portfolio & benefits management
Way of working playbook
Budgeting
Methodologies & maturity
Processes & tooling
Agile contract & vendor management
Learning agility
Culture principles
Leadership agility
Talent strategy
Strategy
Case for change
OKR’s
Application simplification
Cloud infra and cloud brokerage
API mgt & microservices
DevOps & CI/CD
Big data & advanced analytics
Low code Platforms
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HOW?
Call to action: Start with one team.
• Train the team
• Create awareness and inspiration on new ways of working
• Start building a high-performance team
Step 1
Step 2
Step 3
• Define with the team how to apply new ways of working
• Guide the team in designing a better way of working for them
• Support the implementation through initial facilitation of key events and meetings (e.g., sprint planning, retrospectives,…)
• Support the team and individuals during implementation via team and 1:1 coaching
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Fateh Amroune [email protected]
Get in touch to discusshow your team can
design a better way of working.
Over to you for Q&As
Connect on LinkedIn