Thoughts from Down Under

Craig NicolStudent Link Development Manager

University of the West of Scotland

Wednesday 24th June 2015

Summary

Visited 8 institutions over a two week period in Melbourne and Sydney

Attended Heads of Student Administration Conference at University of Technology Sydney

Macquarie UniversityUniversity of SydneyUniversity of New South WalesUniversity of Technology, Sydney

Deakin UniversityRMITMonash UniversitySwinburne University of Technology

Use of space Pod systems or reception desk? Queue Management Systems Relationships Challenges and Obstacles New Technologies

Summary

Reception Areas

• Pod systems• Electronic Queue Management• Flexible open spaces

Conclusions

- Flexible space with no visible ownership- Flexible space with a focus- Re-charge and relax- Signage and branding

However…Institutions are still facing many of the same challenges

Outcomes

• Tablet computers• Charging Stations• Proactive Reception Service

Thoughts from Australia

Craig NicolStudent Link Development Manager

Craig.Nicol@uws.ac.uk 0141 848 3811

Questions