Thomas Tammler Resume

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Thomas Tammler200 Marie Josee, Terrebonne, QC

Home: 450-818-8878 Mobile: 905-984-1327Email: [email protected]

President, TT-consulting (2007-2009)Consulting firm that caters to the polymer industry worldwide.

Our mission is to bridge the gap between your own capabilities and needs for technical expertise and the supplier’s capability to provide the necessary services

PATT Filtration (div. of PATT Technologies) St-Eustache, QC 1989-2007High-Tech firm specializing in state-of-the-art polymer filtration solutions.Metal surface treatment and coating (nitriding, chromizing, etc.) by PACVD technology

Director of Operations, PATT Filtration (2004-2006)Customer Service Manager, PATT Filtration (1995-2007)Senior Project Manager, PATT Filtration (2000-2004)Marketing Manager, PATT Filtration (1994-2006)Systems Administrator, PATT Filtration (1991-2005)Service Technician, PATT Filtration (1989-1995)

Recruited initially to revamp and energize operations for customer tech support to multinationals worldwide. Attained goals and earned promotions to tackle challenge of reorganizing and leading turnarounds in several departments.Elevated to Director of Operations based on initiatives and successes within previous departments. Managed daily operational functions, including design and manufacturing, engineering, recruiting, staff training and development. Managed all customer-focused technical staff, technical support, IT, and marketing divisions. Orchestrated strategic planning and implementations of programs designed to support staff in fulfilling customer needs and capitalizing on revenue growth.

Areas of Expertise

Key Customer Relationships Strategic Business Planning Organizational Development

Technology Transfer Corporate Mission & Vision Joint Ventures & Partnerships

Cost Reduction Quality Control Management Manufacturing Technologies

Team Building & Leadership Sales and Marketing Customer Support

Operations Management Process Improvement Business Negotiations

International Business Practices Advanced IT Technologies Project Management

905-984-1327 [email protected] Resume

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Selected Accomplishments:

Team Building & Leadership

Team Building & Leadershipo Retained existing staff, recruited and trained highly motivated professionals to

create top-performing team to fill in functions vacated when moved on to next position.

Customer Support & Key Customer Relationships

Customer Visitso Conducted 100+ installations and service visits to Multinationals throughout,

North America, Europe and Asia and elevated the PATT Filtration product line and it’s customer service to a level others are measured with.

o Key Clients included: Shell, Mobile, British Petroleum, Bristol-Meyers Squibb, Amoco, Phillips 66, Phillips Fibers, DuPont, Dow, BASF, Henkel, and many others.

Service Deliveryo Reduced average wait time per customer call, increased number of first-time

call resolutions, and introduced new options for costumer to contact support team 24/7.

Project Management o Managed multiple, simultaneous Filtration Solution projects, delivering on time

and budget. Relationship Management

o Re-established trusting relationships with key customers and worked closely with key decision makers to change standard terms of orders from 50% down with order, 30% on delivery and 20% after successful start up to 100% down on order.

Sales and Marketing

Designed and developed websites promoting cutting edge technology and creating user friendly websites that enhanced customer interactions.

o Was approached be a direct competitor to setup a similar website for them, the offer was turned down and established a partnership agreement instead.

Developed, tested and released internal and external business applications, slideshows and interactive training and promotional DVD’s and videos.

Produce technical and marketing documentation for internal and external use.o Technical Procedures – System Administrator Documentation – End-User

Guides – Engineering Specifications – Technology White Papers – Installation Guides – Configuration Guides – Training Manuals


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Cost Reduction

Replaced and eliminated time-consuming manual processes, for parts order entry, decreased raw materials and consumables by 30% throughout the organization by developing and rolling out new inventory control database.

Spearheaded selection and rollout for corporate Intranet, Customer Relationship Management (CRM) system and other office related software that involved pinpointing, evaluating, and implementing worldwide functional organizational components within the company.

o Devised acquisition strategy that resulted in cost savings of over $ 100,000;o Build cross-divisional team to implement systems, train users and ensure

achievement of project goals.

Advanced IT Technologies

Transformed ITo From non networked workstations operation into sophisticated multi-server

network infrastructure connecting regional representatives and allowing for worldwide secure around the clock access to process control of multi-million dollar loads in treatment furnaces.

o Layout and setup sophisticated server and remote control process system for Pulse-plasma furnaces at ThyssenKrupp AG in Sarnia, ONT.

o Evaluated, recommended, and procure upgraded telecommunications systems.o Hired and trained replacement network administrator.

Manufacturing Technologies

Helped resolve critical control and operational weaknesseso Identified production, assembly and end product problems, recommended

improvements and worked in collaboration to implement issue resolutions.

Strategic Business Planning

Created customer-centric strategies and messaging with clearly illustrated value propositioning, positioning PATT Filtration solutions as premium solution with unmistakable competitive advantage, virtually eliminating pricing objections.

Participated and reported weekly at the Board of Director meeting, brought fresh insight and leveraged talent for deriving simple solutions to complex problems.


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Prior Positions & Accomplishments

REHAU Industries, Montreal, CanadaRelocation to Canada

Selected to head 2 year educational program to train local talent to become Tool and Die makers, at the same time troubleshoot extrusion and thermoforming lines at Montreal ,

Bai D'Urfe , QC and Springfield, MI facilities

REHAU Industries, Rehau, GermanyInternal ongoing education to Polymer Technician (2 years)

Extrusion Technologist (1 year)Apprenticeship Tool & Die maker (3 years)

ReferencesEmployers

REHAU Industries, Montreal, CanadaHans Glueck, Operations Supervisor

PATT Technologies, St-Eustache, QCHubert Patrovsky, President

Jean Madore, V.-P. Business DevelopmentPhilippe Bilodeau, Director of Finances

CustomersPlastic Tubing Inc., Apopka, FL

Mike Maroschak, Owner

Dolco Packaging, Lawrenceville, GAAl Thorson, Project Manager

Detailed contact information upon request only


Thomas Tammler Resume

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