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Thomas Butler224 Mulberry Drive

Stanardsville, VA 22973

tombutlermail@yahoo.com

434-953-9447

Objective

To secure a position in a growing technologically driven organization that will challenge my skills andutilize my strong leadership, analytical and problem solving abilities.

Employment History

Network Management Center

Supervisor

Video Gaming Technologies, Ruckersville, VA 22968

09/201010/2012

Provide 24/7 support to all company assets, locations, and associates First-line point of contact for all company communications Coordinate and schedule network and systems maintenance windows Establish and implement systems and circuit priorities and status levels to

meet company and stakeholder requirements

Provide necessary Windows technical and administrative assistance andservices to associates and customers

Monitor networks, servers and applications to ensure high availability,and operate and maintain network monitoring software

Perform initial troubleshooting and diagnosis on local and remote deviceswith proactive intervention when needed Open, update, properly code, and close trouble cases with detailed

information relating to trouble reported

Handle ACD calls and emails from company associates and customerswith positive problem-solving attitude

Build, maintain, and troubleshoot PCs, laptops, and proprietary clienthardware

Ensure a proper information exchange from shift to shift to includingcurrent status of all open and pending cases in Service Desk

A review of the departmental email Recruit, train, and coach departmental analysts, and assist departmental

manager with staffing in general

Work with all analysts to schedule and cover absences due to vacations,sick, and unexpected emergencies

Ensure that all assigned tasks are completed Provide feedback to departmental Manager and analysts on quantity and

quality of work

Reward or initiate disciplinary action as appropriate

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Employment History continued

IT Support Consultant MSAG LLC, Monticello Media, PC Pro Comp Charlottesville, VA

06/200809/2010

Provide on-site computer and network installation Perform Active Directory troubleshooting and maintenance Review and installs security patches/updates on production Windows

2003/2000 servers

Install and configure anti-virus/malware software and clean up anyinfections

Perform updates to enterprise firewall configurations Plan and implement changes to Cisco router configuration Recommend improvements to IT architecture Assist clients in making technology related purchasing decisions Maintain detailed service records for invoicing

Senior Systems Engineer City of Charlottesville Charlottesville, VA

06/2006 - 9/2007

Led a staff of seven IT Professionals including IT Help DeskTechnicians, Data Center Systems Administrators/Engineers and

Network Engineers

Facilitate weekly staff meetings Translate business objectives into strategic operational plans Develop RFP documents for projects requiring vendor assistance Maintain up to date service and maintenance contracts Collaborate with departmental managers in developing IT related SLA Manage IT operations projects to meet defined deadlines Provide professional guidance to staff Develop operational budget within business objectives Facilitate disaster recovery and business continuity planning Compile weekly progress and status reports for upper management

Computer Systems Engineer City of Charlottesville Charlottesville, VA

06/20026/2006

Design and managed 700+ node Ethernet and ATM network Implement first monitoring and alerting system of data network Perform upgrades to existing Nortel OC3/12 SONET ring Design and managed first wireless networks implementation at

organization

Configure switches and routers to support Nortel VOIP Telephonyservices.

Setup of Windows 2K, XP and Redhat Linux stations for use throughoutIT Department.

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Employment History continued

Computer Systems Administrator City of Charlottesville Charlottesville, VA 08/20006/2002

Administration of 800 user, 700+ node Netware/NT multi-domainnetwork.

Setup, configuration, maintenance, securing and backup of Windows2000, NT 4.0, Netware 4.1, IIS, Microsoft Terminal Edition, Exchange

5.5, SQL 6.5 - 7.0 and Citrix Metaframe servers.

Installation, deployment and administration of Anti-Virus software onservers and desktop systems

Operation of HP3000 and production printers. Configuration and administration of print servers. Research, installation and use of system and network monitoring tools

including Optivity, Managewise and Storage Central.

Provides on-call technical support.Computer Technician City of Charlottesville Charlottesville, VA

12/19998/2000

Provide hardware support for desktops PCs, laptops, printers and allperipheral equipment including scanners, PCMCIA cards and modems.

Install and support Windows NT 4.0, Office 97, Reflections, MSExchange and various legacy applications on desktop computer systems.

Maintain accurate inventory records

Education and Certification

James Madison University Harrisonburg, VA Liberal Arts 05/1991 - 06/1994

Learning Tree International Reston, VA Cisco Certified Professional 03/2005 - 03/2006

Hobbies and Interest

Web Design featuring HTML, CSS and JavaScript.

Composing, performing and recording various styles of music on guitar, keyboard and bass guitar.

Writing poetry.