This material was produced and/or reviewed under grant SH-22239-11-60-F-6 from the Occupational...
29
This material was produced and/or reviewed under grant SH-22239-11-60-F-6 from the Occupational Safety and Health Administration, U.S. Department of Labor. It does not necessarily reflect the views or policies of the U.S. Department of Labor, nor does mention of trade names, commercial products or organizations imply endorsement by the U.S. Government. ACHIEVING A TOTAL SAFETY CULTURE Facilitator Guide TSC
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Transcript of This material was produced and/or reviewed under grant SH-22239-11-60-F-6 from the Occupational...
This material was produced and/or reviewed under grant SH-22239-11-60-F-6 from the Occupational Safety and Health Administration, U.S. Department of Labor. It does not necessarily reflect the views or policies of the U.S. Department of Labor, nor does mention of trade names, commercial products or organizations imply endorsement by the U.S. Government.
ACHIEVINGA
TOTAL SAFETY CULTUREFacilitator Guide
TSC
Agenda
• A Total Safety Culture Overview• What it is• Why it is important
• Motivation - how it affects you• The Observation and Feedback Process• Supervisor Responsibilities• Giving and Receiving Feedback
The Characteristics of a Successful Total Safety Culture
• Safety is held as a value by all employees• Each employee feels a sense of responsibility
for the safety of their co-worker as well as themselves
• Each employee “Actively Cares”• Each employee realizes their responsibility
to speak- up when a fellow employee is at risk
Values, Intentions and Behaviors
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Perc
en
t A
gre
em
en
t w
ith
Su
rvey S
tate
men
t
Should(Value)
Willing(Intentions)
Do(Behavior)
Cautioning co-workers about performing unsafe acts
Safety Triangle
3Behavior
2Knowledge, Skills, Abilities, Intelligence, Motives, Attitude, Personality
Person
Putting on PPE, Lifting properly, Following procedures,Locking out power, Cleaning up a spill,Sweeping floor, Coaching co-workers
1Environment
Equipment, Tools, Machines,Housekeeping, Heat/Cold,
Engineering
Safety Culture Iceberg
At-Risk Work Practices
Near Miss
Minor Injury
Serious Injury
Fatality
TotalSafetyCulture
Developing Safe Habits
Unconsciously Incompetent
SAFE HAB ITS LADDER
Developing Safe Habits
Consciously Incompetent
Unconsciously Incompetent
SAFE HAB ITS LADDER
Developing Safe Habits
Consciously Competent
Consciously Incompetent
Unconsciously Incompetent
SAFE HAB ITS LADDER
Developing Safe Habits
Unconsciously Competent
Consciously Competent
Consciously Incompetent
Unconsciously Incompetent
SAFE HAB ITS LADDER
Direction Is NOT Enough
Direction
Motivation
Behavior
UnderstandingMotivation
TSC
ABC ModelWhat Motivates Behavior?
A CBActivators Behavior ConsequencesGuides or directs
behavior
Signs
Policies
Directive Feedback
Training/demonstrations
Goal Setting
Modeling
Lectures
ABC ModelWhat Motivates Behavior?
A CBActivators Behavior Consequences
Actions
Driving the speed limit
Putting on PPE
Locking out power
Using equipment guards
Giving a safety talk
Cleaning up spills
Coaching others about safe work practices
Guides or directs behavior
Signs
Policies
Directive Feedback
Training/demonstrations
Goal Setting
Modeling
Lectures
ABC ModelWhat Motivates Behavior?
A CBActivators Behavior Consequences
Motivates the futureoccurrence of
behaviors
Self-approval
Supervisor approval
Reinforcing feedback
No injury
Pizza Lunch
Co-worker approval
Thank You
Actions
Driving the speed limit
Putting on PPE
Locking out power
Using equipment guards
Giving a safety talk
Cleaning up spills
Coaching others about safe work practices
Guides or directs behavior
Signs
Policies
Directive Feedback
Training/demonstrations
Goal Setting
Modeling
Lectures
Effective Activators
Activators must be • Specific• Used sparingly• Clear• Vary• Imply immediate consequences
Actively Caring Increases Effectiveness
Please holdhandrail whengoing up anddown stairs
Caution!Stairs may be
wet. Please hold
handrail on stairs.
Set a safe examplefor others. Pleasehold handrail on
stairs
Activators are NOT Enough
Activators
Motivation
Behavior
• The consequences that motivate behavior are:• Certain to happen• Happen immediately• Have significant impact
• Least effective consequences are:• Uncertain- injury or discipline do not occur every time
• Delayed- loss of hearing happens over time so the consequence of not wearing ear plugs is delayed
• Insignificant
Consequences that Motivate
Using the ABC Model
• Identify the consequences that encourage and discourage the at-risk work practices
• Identify the activators
• Consider changing and/or modifying both the consequences and/or the activators to create an unconsciously competent work practice
Positive VS. NegativeConsequences
• What works best?
• Positive consequences• Negative consequences
• How does each effect the employee?
Naturally Rewarding Consequences
Feedback Influences Work Practices
• Reinforcing feedback increases desired work practices
• Corrective feedback decreases undesirable work practices
Functions of Feedback
• Provides needed information
• Provides social support:• co-worker support and acceptance• manager/supervisor approval
Guidelines for Receiving Feedback
• Be open and receptive• Think BEFORE you react• Be objective/not defensive• Avoid taking a position• Ask for specifics• Actively LISTEN• Work together on potential solutions• Reach an agreement• Say thank you
2
Actively Caring and the Safety Triangle
3
PersonSharing skills and knowledge
with each other.Listening, helping
in a crisis, recognizingteam member contributions.
BehaviorObserving co-workers,
giving feedback, modeling behavior.
1Environment
Making sure needed equipment is available.
Posting warning signs, housekeeping,
cleaning other’s workarea.
Often neglected in traditional safety approaches. Little or no feedback on or encouragement of safe behavior.
Key Points of TSC
Creating a Total Safety Culture requires that:• Safety is held as a value by all employees. A value
is a belief that does not change with the situation.
• Each employee feels a sense of responsibility for the safety of their co-worker as well as themselves.
• Each employee performs “Actively Caring” and is willing and able to “go beyond the call of duty” for others.
What’s Next?
• What do employees need to do to support the shift to a Total Safety Culture?
Thank You!
Questions or comments?
Thank you for your participation. We hope this training will enhance your Total Safety Culture in
your workplace.
Adjourn – Be safe!
This material was produced and/or reviewed under grant SH-22239-11-60-F-6 from the Occupational Safety and Health Administration, U.S. Department of Labor. It does not necessarily reflect the views or policies of the U.S. Department of Labor, nor does mention of trade names, commercial products or organizations imply endorsement by the U.S. Government.
