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Transcript of “THINK” About Data 2008 © 2008 IBM Corporation IBM Tivoli Software Integrated Data Protection...
“THINK” About Data 2008
© 2008 IBM Corporation
IBM Tivoli Software
Integrated Data Protection Solutions
Dave Barnett
Tivoli Software Specialist UK, Ireland & South Africa
“THINK” About Data 2008
2 Tivoli Integration | Dave Barnett IBM Tivoli Software
Session 3 Agenda
• The Common Problems (IT & Business)• Visibility Control & Automation • Tivoli Software Integration• Protecting Virtualised Environments• Process Managers “The conduit to CCMDB”• Overlap with IBM Project Big Green!• Seminar Summary and Conclusions
“THINK” About Data 2008
3 Tivoli Integration | Dave Barnett IBM Tivoli Software
Application
File & Print
Authentication
Server
Web Server
Database
Server
Project Z
Disk Storage Disk Storage
Application
File & Print
Authentication
Server
Web Server
Database
Server
Project Y
Disk Storage Disk Storage
Application
File & Print
Authentication
Server
Web Server
Database
Server
Project X
Disk Storage Disk Storage
n x Management + n x Power + n x Cooling + n x People
= Expensive Inflexible IT
The Common IT Problem
“THINK” About Data 2008
4 Tivoli Integration | Dave Barnett IBM Tivoli Software
Disk Storage
BladeCenterBladeCenter
Consolidation
VMware
ESX
VMware
ESX
Storage Virtualisation
VirtualisationAIX
LPAR
AIX
LPAR
The Common IT Solution
“THINK” About Data 2008
5 Tivoli Integration | Dave Barnett IBM Tivoli Software
The Goal - IT Resource Optimization
BEFORE
• Inflexible infrastructure• High complexity• High unit cost
• Low utilization• Slow response
Separate systems/resourcesAFTER
ITROAvailable Resources
Active Resources
Resource Pool
• Peak utilization• Reduced complexity• Easier administration
• Managed capacity• Lower unit cost• Fast response rate
Dynamic infrastructure/shared resourcesBEFORE
• Inflexible infrastructure• High complexity• High unit cost
• Low utilization• Slow response
Separate systems/resourcesAFTER
ITROITROAvailable Resources
Active Resources
Resource Pool
Available Resources
Active Resources
Resource Pool
• Peak utilization• Reduced complexity• Easier administration
• Managed capacity• Lower unit cost• Fast response rate
Dynamic infrastructure/shared resources
“THINK” About Data 2008
6 Tivoli Integration | Dave Barnett IBM Tivoli Software
What Does Virtualisation Do For Us ?
Over recent years Virtualisation has proved to be one of the most significant innovations in IT
– As a direct result of Virtualisation we have seen :
• Better Utilisation
• Increased Productivity
• Increased Flexibility
• Easier Migrations
• Centralised Management for Server and Storage Farms
All Good Right!
“THINK” About Data 2008
7 Tivoli Integration | Dave Barnett IBM Tivoli Software
VMware
ESX
VMware
ESX
Storage Virtualisation
AIX
LPAR
AIX
LPAR
So the aim of Virtualisation is to reduce complexity, and risk whilst increasing flexibility.
But…
How do you measure it?
How do you exploit it?
How do I protect it?
How can the business measure the impact / value?
Virtualised Environments
“THINK” About Data 2008
8 Tivoli Integration | Dave Barnett IBM Tivoli Software
Automation
Control
Visibility
Business & IT Alignment Through VCA
“THINK” About Data 2008
9 Tivoli Integration | Dave Barnett IBM Tivoli Software
Enabling Innovation for Your Business
Organisations with extensive integration of business & technology were twice as likely to report reduced costs and grew revenue 5% faster than their competitors.
Source: IBM Global CEO Study 2006
78% of CEOs believe integrating business and technology is fundamental for innovation
Business and technology integration addresses many top inhibitors to innovation:
Limited funding for investment
Government restrictions
Inflexible physical and IT infrastructure
Process immaturity
Insufficient access to information
“THINK” About Data 2008
10 Tivoli Integration | Dave Barnett IBM Tivoli Software
Tivoli Offers a Complete Set of Integrated Solution Components to Augment The Business Environment, Driving Flexibility and Delivering Business Services When you Need Them.
Chargeback
Automatic Provisioning
End to End Monitoring
Enterprise Class Data Protection
Data Lifecycle Management
Leverage Integrated Solutions Bridging the Business with IT
Productivity
Center
Tivoli
Provisioning
Manager
Tivoli
Storage
Manager
Tivoli
Monitoring
Tivoli
Business
Service
ManagerTivoli
Usage
and
Accounting
Manager
“THINK” About Data 2008
11 Tivoli Integration | Dave Barnett IBM Tivoli Software
Productivity
Center
Tivoli
Provisioning
Manager
Tivoli
Storage
Manager
Tivoli
Monitoring
Tivoli
Business
Service
ManagerTivoli
Usage
and
Accounting
Manager
Tivoli Software Integration
Productivity Center
Our Heterogeneous Storage Management Platform
No1 in the Gartner Magic Quadrant
“Gartner March 2007”
VisibilityVisibility
ControlControl
AutomationAutomation
Data Lifecycle Management
“THINK” About Data 2008
12 Tivoli Integration | Dave Barnett IBM Tivoli Software
Data Rationalization is used to: Establish valid groups of information
in order to apply effective data management standards and policies
Identify invalid data groups to reclaim and consolidate storage
Best Practices
1. Use granular reporting capabilities that include file system detail
2. Utilize data analysis techniques to determine opportunities to reclaim and consolidate storage
3. Focus on sustaining improvements by connecting analysis output to process and policy improvements
4. Don’t treat all data the same way
Inva
lid
D
ata
Analysis
Remaining Storage Capacity
Valid Data
Duplicate data
Stale / Orphan Data
Non Business Files
Redundant application data, log files, dump files, temporary files
System Files
Policies
Free Capacity
Leave this alone
Delete this
Delete/share this
Clean this - often
Delete/Archive this - often
Invest in storing, accessing, managing and protecting this
Data Management & Rationalisation – Key to Optimisation
Green Effect
“THINK” About Data 2008
13 Tivoli Integration | Dave Barnett IBM Tivoli Software
Productivity
Center
Tivoli
Provisioning
Manager
Tivoli
Storage
Manager
Tivoli
Monitoring
Tivoli
Business
Service
ManagerTivoli
Usage
and
Accounting
Manager
Tivoli Software Integration
Tivoli Storage Manager
Enterprise Class Data Protection. Backup, Recovery, Archive and
Regulatory Compliance Appliance
ControlControl
AutomationAutomation
Enterprise Class Data Protection
“THINK” About Data 2008
14 Tivoli Integration | Dave Barnett IBM Tivoli Software
Productivity
Center
Tivoli
Provisioning
Manager
Tivoli
Storage
Manager
Tivoli
Monitoring
Tivoli
Business
Service
ManagerTivoli
Usage
and
Accounting
Manager
Tivoli Software Integration
Tivoli Provisioning Manager
Provides IT with Intelligent Workflow Orchestration. Policy Driven
Deployments from Server, Storage and Networks through to Applications.
ControlControl
AutomationAutomation
Automatic Provisioning
“THINK” About Data 2008
15 Tivoli Integration | Dave Barnett IBM Tivoli Software
Productivity
Center
Tivoli
Provisioning
Manager
Tivoli
Storage
Manager
Tivoli
Monitoring
Tivoli
Business
Service
ManagerTivoli
Usage
and
Accounting
Manager
Tivoli Software Integration
Tivoli Usage & Accounting Manager
Delivering Cross Platform Usage and Accounting reports
Wide integration with the Tivoli Portfolio.
VisibilityVisibility
Chargeback
“THINK” About Data 2008
16 Tivoli Integration | Dave Barnett IBM Tivoli Software
Productivity
Center
Tivoli
Provisioning
Manager
Tivoli
Storage
Manager
Tivoli
Monitoring
Tivoli
Business
Service
ManagerTivoli
Usage
and
Accounting
Manager
Tivoli Software Integration
IBM Tivoli Monitoring
One of the Core Components in the Tivoli Portfolio. ITM Monitors
and Manages Systems and Network Applications.
VisibilityVisibility
ControlControl
AutomationAutomation
End to End Monitoring
“THINK” About Data 2008
17 Tivoli Integration | Dave Barnett IBM Tivoli Software
Tivoli Monitoring & Productivity Center
Tivoli Enterprise Portal & Productivity Center working together to form a single view for operations!
“THINK” About Data 2008
18 Tivoli Integration | Dave Barnett IBM Tivoli Software
Productivity
Center
Tivoli
Provisioning
Manager
Tivoli
Storage
Manager
Tivoli
Monitoring
Tivoli
Business
Service
ManagerTivoli
Usage
and
Accounting
Manager
Tivoli Software Integration
Tivoli Business Service Manager
TBSM Provides a Visualisation of Logical Groups That Make up a Business Service.
The Business Gets an Instant View of Services Health and Using Integration to the Wider
Portfolio it Can Look at Aspects Such as SLA Reporting or Even Problem Diagnosis
VisibilityVisibility
“THINK” About Data 2008
19 Tivoli Integration | Dave Barnett IBM Tivoli Software
Protecting the Virtualised Infrastructure
SAN
Vmware VI3 (ESX Server)
Storage Array (vendor x)
Storage Array (vendor y)
VCB
SAN Volume Controller
TSM 5.4 / 5.5 working with VCB allows backup of your VMware guests without impacting normal operation and without the need to deploy and manage backup / archive clients to every host.
“THINK” About Data 2008
20 Tivoli Integration | Dave Barnett IBM Tivoli Software
Storage Virtualisation
SAN
Vmware VI3 (ESX Server)
Storage Array (vendor x)
Storage Array (vendor y)
VCB
SAN Volume Controller
SAN Volume Controller (SVC) allows you to create virtualised pools of storage to allocate to your ESX servers – This drives optimal use of storage assets and reduces the need for downtime / outages.
“THINK” About Data 2008
21 Tivoli Integration | Dave Barnett IBM Tivoli Software
Visualising the Virtualised Infrastructure
SAN
Vmware VI3 (ESX Server)
Storage Array (vendor x)
Storage Array (vendor y)
VCB
SAN Volume Controller
Productivity Center allows us to see allocation of storage at the physical and virtual levels.
It builds asset information which can be consumed by a CCMDB
“THINK” About Data 2008
22 Tivoli Integration | Dave Barnett IBM Tivoli Software
This is the view of Productivity Center looking at the ESX server and all the associated virtual entities and the more details “tabular” data seen by TPC users.
“THINK” About Data 2008
23 Tivoli Integration | Dave Barnett IBM Tivoli Software
Data Lifecycle Management
SAN
Vmware VI3 (ESX Server)
Storage Array (vendor x)
Storage Array (vendor y)
VCB
SAN Volume Controller
Productivity Center & TSM enables policy driven data movement (DLM / ILM) which keeps the virtualised environment optimised. TSM Uses HSM for Windows in this environment to intelligently move data into the TSM storage hierarchy.
“THINK” About Data 2008
24 Tivoli Integration | Dave Barnett IBM Tivoli Software
Charging Against Virtualised Environment
SAN
Vmware VI3 (ESX Server)
Storage Array (vendor x)
Storage Array (vendor y)
VCB
SAN Volume Controller
Tivoli Usage and Accounting Manager (TUAM) creates detailed reports that cut across every component here. It also has the ability to look at virtualised environments such as System P or System X and report on things such as CPU minutes, disk storage, and I/O that has been used per users or by an application
“THINK” About Data 2008
25 Tivoli Integration | Dave Barnett IBM Tivoli Software
Productivity Center and TSM have integration points to TUAM which enables Line of Business reports for Usage!
“THINK” About Data 2008
26 Tivoli Integration | Dave Barnett IBM Tivoli Software
IBM Service Management
CCMDB & Asset Mgt
Productivity
Center
Provisioning
Manager
Tivoli
Storage
Manager
Tivoli
Monitoring
Tivoli
Business
Service
Manager
Usage
and
Accounting
Manager
Process Managers
Operational Management Products
Help desk
A Maturity Model – Phased Approach
“THINK” About Data 2008
27 Tivoli Integration | Dave Barnett IBM Tivoli Software
Productivity
Center
Provisioning
Manager
Tivoli
Storage
Manager
Tivoli
Monitoring
Tivoli
Business
Service
Manager
Usage
and
Accounting
Manager
A Maturity Model – Phased Approach
IBM Service Management
CCMDB & Asset Mgt
Process Managers
Operational Management Products
Help deskIBM Service Management
CCMDB & Asset Mgt
Process Managers
Operational Management Products
Help deskHelp desk
Step 1
Step 2
Step 3
2.) Data Lifecycle Management
1.) Enterprise Alerting
1
2
3
3.) Automated End to End Provisioning
Step 4
45
5.) Chargeback of Storage Usage
4.) Chargeback of Backup Estate
6.) Monitoring Service Levels
6
“THINK” About Data 2008
28 Tivoli Integration | Dave Barnett IBM Tivoli Software
The Business & GRM
Governance, and Risk Management is a hot topic for most companies in one form or another.
– Even if this is not directly on your agenda you’ll most likely be dealing with some aspects of GRM:
• Change Management Processes are forms of Governance
• Risk Management or risk avoidance in data terms can relate to protection and automation.
Business as usual for many of us!
• So Tivoli software has a range of products to help in these areas but the real strengths come from integration.
“THINK” About Data 2008
29 Tivoli Integration | Dave Barnett IBM Tivoli Software
The Value of Tivoli Software Integration
Information (Data) Risk Management• Managing the risk where is data is concerned is essential. Without
the data we may not be able to operate at all!
• Replicating my data to a safe location, but what data should be replicated, and making sure its performing as expected!
• Where tiered storage is used make sure QoS is not effected!
• Automating tried and tested repeatable tasks removing where possible the human “error” factor.
“THINK” About Data 2008
30 Tivoli Integration | Dave Barnett IBM Tivoli Software
IBM Service Management
CCMDB & Asset Mgt
Productivity
Center
Provisioning
Manager
Tivoli
Storage
Manager
Tivoli
Monitoring
Tivoli
Business
Service
Manager
Usage
and
Accounting
Manager
Process Managers
Operational Management Products
Help desk
Integrate with CCMDB
“THINK” About Data 2008
31 Tivoli Integration | Dave Barnett IBM Tivoli Software
SPM enables the right people, authorized by role, to launch into TSM, TPC and TADDM at the correct point during a storage process
Integration with Productivity Center performs provisioning, or identify files for cleanup
Integration with Tivoli Storage Manager performs an archive/delete to cleanup up data, free up space
Tivoli Application Dependency Discovery Manager allows impact analysis, enabling the user to asses which business systems could potentially be impacted by a storage change process.
Launch into TPC, TSM, TADDM from a specific task within a process workflow
Storage Process Manager
“THINK” About Data 2008
32 Tivoli Integration | Dave Barnett IBM Tivoli Software
Process Tasks
Tasks are routed to the dashboard inbox of right person at the appropriate point during the life of this process
• Each task has best practices context information associated with it
• Some tasks involve launching into TPC , TADDM or TSM to automate the process activity
• Compliance – Demonstrate compliance In each step of the process any data collected (.docs, xls, etc…) Can be attached to the change request to form a complete, documented record of the change
ITIL Aligned Best Practice Storage Processes
“THINK” About Data 2008
33 Tivoli Integration | Dave Barnett IBM Tivoli Software
Discover Your Storage Environment
Track changes of storage configurations
Ensure consistency of storage configurations
Discover Storage Configuration Items
“THINK” About Data 2008
34 Tivoli Integration | Dave Barnett IBM Tivoli Software
Information about the Data Service Level Objective group for a computer system that has had a backup failure or some other type of incident enables the evaluator to put the correct priority on handling the failure.
Failures for computer systems with the higher data service level objective group are addressed first because these systems have been identified as having higher value to the business.
From the Dashboard drill down into the incident to get more detail, prioritize and classify
Prioritise and Classify Storage Related Incidents
“THINK” About Data 2008
35 Tivoli Integration | Dave Barnett IBM Tivoli Software
IBM Service Management – Where to Start!
ITUP – IBM Tivoli Unified Process tool– Best Practice guidance on IT Service Management processes
– Compatible with ITIL, CobiT, eTOM, Six Sigma, IBM PRM-IT, IBM RUP, ISO17799
– Free Demo & Download from IBM:• https://www-306.ibm.com/software/tivoli/features/it-serv-mgmt/itup/tool.html
OPAL – Open Process Automation Library– 400+ product extensions and downloads from IBM and IBM Partners
– Some items are tested and certified “Tivoli Ready”
– Some free, some chargeable• http://catalog.lotus.com/wps/portal/topal
“THINK” About Data 2008
36 Tivoli Integration | Dave Barnett IBM Tivoli Software
IBM Service Management
CCMDB & Asset Mgt
Productivity
Center
Provisioning
Manager
Tivoli
Storage
Manager
Tivoli
Monitoring
Tivoli
Business
Service
Manager
Usage
and
Accounting
Manager
Process Managers
Operational Management Products
Help desk
IBM Service Management
ITIL v3 Users Mapped Across the Integrated Products
“THINK” About Data 2008
37 Tivoli Integration | Dave Barnett IBM Tivoli Software
Service Support
Service Desk: Topology view & Asset reports for the operators – problems detected by TPC could raise Job Tickets
Incident Management: TPC identifies data and configuration problems, FC errors – alerts sent to TEC or other SNMP tool
Problem Management: Incident Management benefits plus historic data for deeper understanding
Release Management: TPC For Data identifies files and locations to trace installation problems
Configuration Management: Topology view confirms installed configurations of SANs
Change Management: TPC used by CAB to confirm dependencies and relationships of CI’s
Service Delivery
Availability Management: TPC provides availability reports and historical information
Capacity Management: TPC provides capacity reports and historical information
Service Level Management: TPC reports errors, faults and downtime essential for verifying that SLAs are being met
IT Business Continuity: TPC identifies files at risk and manages Replication Copy Services
Financial Management for IT Services: TPC can allocate capacity consumption costs to individuals or groups of users
IBM Service Management Users & Productivity Center
“THINK” About Data 2008
38 Tivoli Integration | Dave Barnett IBM Tivoli Software
The Value of Tivoli Software Integration
Visibility, Control & Automation (All Things “Data”)
– Realising Business Value
• Leverage the strengths from integrated Tivoli Software components and the much wider IBM portfolio
• Leverage the support and skills on a global basis wherever your business happens to be
• Service Management is IBM’s long term strategic vision that will grow in line with your company
• Software Technologies that do NOT tie the business to a single vendor.
• Solutions that can be built in a phased approached “a maturity model”
“THINK” About Data 2008
39 Tivoli Integration | Dave Barnett IBM Tivoli Software
Tivoli Enterprise Portal
IBM Director
PowerExecutive
ITM Power Agent augments performance data traditionally collected from performance managers and the OS with power and temperature data. All of these data are aggregated for consumption by TEP and TDW.
ITM Power Data
Provider
Rack Servers
Blades
ITM Power Agent
ITM WebSphere Agent
ITM Linux Agent
Power & Temp metrics and
controls
TEMS
Tivoli Data Warehouse
Tivoli Usage &
Accounting Mgr
Power, Temp
Performance, Power, Temp
TUAM and other Tivoli managers can consume the historical aggregated performance and power data stored in TDW. Admins can view and act upon
live aggregated data and alerts on TEP.
ITM Power Data Provider is an IBM Director extension that feeds the ITM Power Agent.
PowerExecutive interacts with hardware management module, monitors power usage, temperature, and control power caps.
TransactionData
ITCAMData
Performance Data
Tivoli Provisioning
can be used to place servers in standby
mode when they are not needed.
Tivoli Enterprise Portal
IBM Director
PowerExecutive
ITM Power Agent augments performance data traditionally collected from performance managers and the OS with power and temperature data. All of these data are aggregated for consumption by TEP and TDW.
ITM Power Data
Provider
Rack Servers
Blades
ITM Power Agent
ITM WebSphere Agent
ITM Linux Agent
Power & Temp metrics and
controls
TEMS
Tivoli Data Warehouse
Tivoli Usage &
Accounting Mgr
Power, Temp
Performance, Power, Temp
TUAM and other Tivoli managers can consume the historical aggregated performance and power data stored in TDW. Admins can view and act upon
live aggregated data and alerts on TEP.
ITM Power Data Provider is an IBM Director extension that feeds the ITM Power Agent.
PowerExecutive interacts with hardware management module, monitors power usage, temperature, and control power caps.
TransactionData
ITCAMData
Performance Data
Tivoli Provisioning
can be used to place servers in standby
mode when they are not needed.
The Same Technologies Managing Energy – Green Agenda
“THINK” About Data 2008
40 Tivoli Integration | Dave Barnett IBM Tivoli Software
Shown that Storage solutions and products align with the IBM Tivoli strategy and Visibility, Control & Automation
Shown storage can be taken out of its silo and integrated with the rest of the IT operation with various operational and Service Management solutions
Shown how this “maturity model” can apply from small GB to large globally integrated Enterprise customers
– For General Business customers integrate at the Operational level with Tivoli monitoring tools
– Enterprise customers can additionally integrate storage activities into their Service Management models
Conclusion:
– We are addressing business challenges in a world of changing technologies and changing business climates with IBM Tivoli storage solutions that add value to the way IT operates and integrates into the parent business.
Seminar Wrap-up / Conclusion
“THINK” About Data 2008
41 Tivoli Integration | Dave Barnett IBM Tivoli Software
innovation that matters