THINGS YOU DIDN’T KNOW ABOUT DULSCOuae.superbrandsmena.com/pdf/pdffile1466925992.pdf · provide...
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56 MARKET Dulsco touched the 80 year milestone in 2015. As a home grown UAE company, Dulsco is even prouder to have achieved this feat. Since 1935, Dulsco has witnessed and participated in one of the Middle East’s most interesting growth stories: the UAE’s spectacular evolution into a modern developed nation. Dulsco has worked at the very heart of this evolution. It has achieved this by being a leading provider of human resource solutions and waste management solutions in Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Doha. Dulsco also provides medical services through Dulsco Medical Clinic, and events and sports facilities through Dulsco Events Arena. The company employs over 12,000 people in both countries, and its vision is to be the leading regional provider of quality services by strengthening relationships between clients, vendors and employees. The UAE is at an interesting juncture and is set to take the next economic leap forward in the coming years. Dulsco is excited to be part of this next growth phase of the region and strives to further contribute to its economic growth and sustainability. ACHIEVEMENTS Recognition for Dulsco has come in the form of numerous certifications and honours: l Ranked among the “Great Places to Work” in the UAE in 2011, 2012, 2013 and 2016 by the Great Place to Work Institute. l Recognised as a Superbrand in 2015 and 2016. l Awarded Dubai Chamber CSR Label 2015. l ISO 9001, ISO 14001 and OHSAS 18001 certifications. l Named “Best Facility in HSE by Design” at Dubai Airports Annual HSE Excellence Awards, 2014. l Won the EPPCO International “Zero Injury Award” for two million man-hours with zero lost time incidents for tank cleaning projects. l Awarded by ENOC in the silver category for providing excellent and valuable support and services. l Won the “Frost & Sullivan Excellence Award” for Customer Value Enhancement in 2011 for Waste Management Services. l Named “Best Company Accommodation in the Large Category” in 2009 and 2010 (Dubai Municipality’s most prestigious award). l Won the “UAE Customer Service STAR Award” for the Best Employee Engagement programme. HISTORY The Dulsco eighty- year old story has many chapters and its origins go back to 1935. Dulsco was set up in 1935 as a stevedoring company. During its initial years of operation, the company used to provide stevedoring services to ships at the anchorage and barges. The stevedoring service Dulsco launched then is still one of many services it continues to provide to this day. In fact, Dulsco is the oldest stevedoring company in the region. In the 1950s, Shaikh Saeed Al Maktoum gave Dulsco exclusive rights to provide stevedoring services at the Dubai Port. The company expanded into manpower supply after the formation of the UAE. By the 1970s, and with the opening of Port Rashid in Dubai, Dulsco grew into a full-fledged stevedoring company that ably served the port and other companies. The company started providing various categories of manpower services through the eighties. Soon, Dulsco had matured into one of the UAE’s most significant providers of human resource solutions. In the nineties, Dulsco started waste management services, thus expanding its services portfolio. In 2005, Dulsco became a limited liability company and expanded its geographic presence to include all the Emirates and neighbouring Gulf countries, launching operations in Qatar by 2007 as a JV between Dulsco LLC and Mars Trading & Contracting. PRODUCT Today Dulsco is the pre-eminent provider of Human Resource and Waste Management Solutions in the region. Dulsco has developed a reputation of being both a capable and an ethical player in the marketplace. Dulsco HR Solutions offers end-to-end HR solutions to meet the needs of clients in all industry segments, whether they are multinational or local companies. Dulsco HR Solutions provides various Human Resources related services including Manpower Services, HR Outsourcing, Contract Staffing and Recruitment Services. Dulsco’s pool of workforce includes an array of categories like general helpers, semi-skilled workers, drivers, welders, receptionists, data entry operators, safety officers, cashiers, merchandisers among others. Dulsco’s Waste Management Solutions is strongly committed to protecting the environment and improving the communities in which we work and live. The specialised services include Waste Management Services, Recycling Services, Waste Handling Products, Onshore and Offshore Tank Cleaning Services, Facilities Management Support Services, Community Cleaning and Allied Services like Fabrication and Auto Repair Services. Many leading organisations across government, hospitality, community living, malls, retail, education and other sectors have chosen Dulsco to help them in their sustainability journey. Apart from the above core businesses, Dulsco also provides other services: l Dulsco Medical Services provides compre- hensive medical care to Dulsco employees and employees of other private companies. The clinics are located at Al Quoz and Dubai Industrial City. l Many Government organisations, companies and individuals enjoy using Dulsco’s Events Arena indoor and outdoor sports and entertainment facility for a variety of events. l Dulsco offers a wide range of shipping agency and supply boat services at the Port of Fujairah and Khorfakkan Port through its fleet that includes Dulsco I and Dulsco II. RECENT DEVELOPMENTS Dulsco has adapted with changing times and now looks upon the next decade with great enthusiasm. On the one hand, the expanding footprint of the retail, manufacturing, events, and aviation industries will continue to drive demand for Dulsco’s services. On the other hand, landmark events like Expo 2020 and the FIFA World Cup will bring more exciting opportunities for Dulsco to flex its muscles and reach even greater heights. Dulsco’s work encompasses two key pillars: human resource solutions and waste management solutions. In both these areas, the company has made significant strides, thus enabling it to sustain a dominant market share. 80th Year Celebrations To celebrate the important 80th year milestone, Dulsco had a host of activities lined up to engage all its key stakeholders, clients and employees. l Adopt a School in Nepal: Dulsco adopted a school in Narayanpur, Nepal, to provide access to quality education to children and adults. This was done in association with Dubai Cares. l Dulsco Innovation Day: Dulsco worked closely with INJAZ UAE, a member of Junior Achievement Worldwide (JAW), to mentor 63 students from Al Dar University at the innovation day camp, aimed at developing key entrepreneurial skills and innovative business solutions. l Dulsco @ 80 Formation: A large human formation of the “Dulsco @ 80” logo was created by Dulsco employees including management, staff and their families. “@ 80” was created using recyclable material such as cans and bottles. The formation represented the two main businesses of Dulsco - HR Solutions and Waste Management. l Inter School Environment Quiz: Dulsco organised an Inter School Environment Quiz under the patronage of UAE Ministry of Environment and Water that attracted participation from more than 200 students across 22 schools. l Motivational Address by Brian Tracy: Dulsco invited Brian Tracy, one of the world’s leading success experts and motivational speakers to address an exclusive gathering of key stakeholders, clients and employees on the topic, “Leadership Excellence to Sustain your Growth”. During this event, ten of Dulsco’s longest serving employees were honoured, some of whom have been with the company for almost 40 years. l Painting and Drawing Competition: Painting and Drawing Competition was conducted for employees to unearth the hidden artistic talent. BRAND VALUES Dulsco has always believed and invested in a set of values – Respect, Integrity, Contribution to Society and Environmental Awareness. Together, the key words in these four values form the acronym “RISE” the principal idea that the company uses to inform, inspire and influence its people, clients and partners. Responsibility towards employees, clients and community rank high in Dulsco’s priorities. The fundamental philosophy of Dulsco’s workplace policies, practices and initiatives is to make things happen by enabling the employees to develop, and thereby drive organization growth. Engaged Workforce Dulsco conducted a confidential Employee Engagement Survey in association with HayGroup, in 2015. The result showed that Dulsco’s Engagement and Enablement Index is higher than the external benchmarks of HayGroup, a testament to an engaged and motivated workforce. This directly translates into high levels of customer satisfaction. One of our unique HR practices is the “My Dulsco Forum”, a cross functional team with representatives from various departments, formed to foster continued employee engagement in the company. Some of the initiatives launched include: Ideas Dulsco – encouraging business ideas from employees; Fun @Work wherein important days like National Day, Breast Cancer Awareness Day, etc. are celebrated; Exchange House at accommodations to provide easy access to employees for remittance services; Innovative ‘Thank You Magnets’ and ‘Motivational Days’ to appreciate and motivate employees and acknowledge their contribution; Coffee with Chairman & Managing Director for the Best Employee Awardees; Extended Maternity Leave; and Paternity Leave among others. In alignment to this, employees are encouraged to volunteer their time and skills to support social causes. Dulsco believes sport is a great way to connect people. The company organises and hosts more than 150 sporting events every year for its employees, clients and partners. Dulsco is the only company where the labour accommodation, called “Dulsco Village”, has a football pitch, cricket nets, basketball courts, volley ball courts, a gym with a trainer, and comprehensive medical services, all to ensure the health and well-being of its people. l Ports across the UAE and Qatar have trusted Dulsco as their preferred HR solutions partner. l It is the only company that provides HR solutions to four of the leading airports in the UAE and Qatar. l It is the only company that provides waste management services to five of the international airports in UAE. l One of the few companies running its own Materials Recovery Facility to ensure maximum waste diversion from landfills. l Dulsco is the only service provider to work with over 75% of the hospitality and manufacturing industry in Ras Al Khaimah. l Received recognition from Tadweer CWM for creating one of the most ecofriendly stand at EcoWaste 2016. Flooring made from plastic bottles, seats made from tyres and tables made from newspapers attracted the attention of the exhibition visitors. l Instrumental in steering thought leadership discussion forums on relevant topics such as employee engagement, safety best practices, sustainable waste management in association with government bodies and industry leaders. THINGS YOU DIDN’T KNOW ABOUT DULSCO Sensitive policies like these have ensured that the longest serving employees in Dulsco have been with the company for more than 40 years. Abdul Aziz Mohammed Khan Abdulla, Chairman of Dulsco, said “We are delighted to attain the 80th year milestone. The past years have been great, but we surely will not pause here. There are miles to go ahead. One thing that is certain, whatever we do in the future our commitment to our employees, clients, society and values will remain firm”. www.dulsco.com
Transcript of THINGS YOU DIDN’T KNOW ABOUT DULSCOuae.superbrandsmena.com/pdf/pdffile1466925992.pdf · provide...
56
MARKET Dulsco touched the 80 year milestone in 2015. As a home grown UAE company, Dulsco is even prouder to have achieved this feat. Since 1935, Dulsco has witnessed and participated in one of the Middle East’s most interesting growth stories: the UAE’s spectacular evolution into a modern developed nation.
Dulsco has worked at the very heart of this evolution. It has achieved this by being a leading provider of human resource solutions and waste management solutions in Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Doha. Dulsco also provides medical services through Dulsco Medical Clinic, and events and sports facilities through Dulsco Events Arena.
The company employs over 12,000 people in both countries, and its vision is to be the leading regional provider of quality services by strengthening relationships between clients, vendors and employees.
The UAE is at an interesting juncture and is set to take the next economic leap forward in the coming years. Dulsco is excited to be part of this next growth phase of the region and strives to further contribute to its economic growth and sustainability.
ACHIEVEMENTSRecognition for Dulsco has come in the form of numerous certifications and honours:l Ranked among the “Great Places to Work” in the UAE in 2011, 2012, 2013 and 2016 by the Great Place to Work Institute. l Recognised as a Superbrand in 2015 and 2016. l Awarded Dubai Chamber CSR Label 2015.l ISO 9001, ISO 14001 and OHSAS 18001 certifications. l Named “Best Facility in HSE by Design” at Dubai Airports Annual HSE Excellence Awards, 2014. l Won the EPPCO International “Zero Injury Award” for two million man-hours with zero lost time incidents for tank cleaning projects. l Awarded by ENOC in the silver category for providing excellent and valuable support and services. l Won the “Frost & Sullivan Excellence Award” for Customer Value Enhancement in 2011 for Waste Management Services. l Named “Best Company Accommodation in the Large Category” in 2009 and 2010 (Dubai Municipality’s most prestigious award). l Won the “UAE Customer Service STAR Award” for the Best Employee Engagement programme.
HISTORY The Dulsco eighty-year old story has many chapters and its origins go back to 1935. Dulsco was set up in 1935 as a stevedoring company. During its initial years of operation, the company used to provide stevedoring services to ships at the anchorage and barges.
The stevedoring service Dulsco launched then is still one of many services it continues to provide to this day. In fact, Dulsco is the oldest stevedoring company in the region. In the 1950s, Shaikh Saeed Al Maktoum gave Dulsco exclusive rights to provide stevedoring services at the Dubai Port.
The company expanded into manpower supply after the formation of the UAE. By the 1970s, and with the opening of Port Rashid in Dubai, Dulsco grew into a full-fledged stevedoring company that ably served the port and other companies.
The company started providing various categories of manpower services through the eighties. Soon, Dulsco had matured into one of the UAE’s most significant providers of human resource solutions. In the nineties, Dulsco started waste management services, thus expanding its services portfolio. In 2005, Dulsco became a limited liability company and expanded its geographic presence to include all the Emirates and neighbouring Gulf countries, launching operations in Qatar by 2007 as a JV between Dulsco LLC and Mars Trading & Contracting.
PRODUCT Today Dulsco is the pre-eminent provider of Human Resource and Waste Management Solutions in the region. Dulsco has developed a reputation of being both a capable and an ethical player in the marketplace.
Dulsco HR Solutions offers end-to-end HR solutions to meet the needs of clients in all industry segments, whether they are multinational or local companies. Dulsco HR Solutions provides
various Human Resources related services including Manpower Services, HR Outsourcing, Contract Staffing and Recruitment Services.
Dulsco’s pool of workforce includes an array of categories like general helpers, semi-skilled workers, drivers, welders, receptionists, data entry operators, safety officers, cashiers, merchandisers among others.
Dulsco’s Waste Management Solutions is strongly committed to protecting the environment and improving the communities in which we work and live. The specialised services include Waste Management Services, Recycling Services, Waste Handling Products, Onshore and Offshore Tank Cleaning Services, Facilities Management Support Services, Community Cleaning and Allied Services like Fabrication and Auto Repair Services.
Many leading organisations across government, hospitality, community living, malls, retail, education and other sectors have chosen Dulsco to help them in their sustainability journey.
Apart from the above core businesses, Dulsco also provides other services:l Dulsco Medical Services provides compre-hensive medical care to Dulsco employees and employees of other private companies. The clinics are located at Al Quoz and Dubai Industrial City. l Many Government organisations, companies and individuals enjoy using Dulsco’s Events Arena indoor and outdoor sports and entertainment facility for a variety of events. l Dulsco offers a wide range of shipping agency and supply boat services at the Port of Fujairah and Khorfakkan Port through its fleet that includes Dulsco I and Dulsco II.
RECENT DEVELOPMENTS Dulsco has adapted with changing times and now looks upon the next decade with great enthusiasm. On the one hand, the expanding footprint of the retail, manufacturing, events, and aviation industries will continue to drive demand for Dulsco’s services. On the other hand, landmark events like Expo 2020 and the FIFA World Cup will bring more exciting opportunities for Dulsco to flex its muscles and reach even greater heights.
Dulsco’s work encompasses two key pillars: human resource solutions and waste management solutions. In both these areas, the company has made significant strides, thus enabling it to sustain a dominant market share.
80th Year CelebrationsTo celebrate the important 80th year milestone, Dulsco had a host of activities lined up to engage all its key stakeholders, clients and employees.l Adopt a School in Nepal: Dulsco adopted a school in Narayanpur, Nepal, to provide access to quality education to children and adults. This was done in association with Dubai Cares.l Dulsco Innovation Day: Dulsco worked closely with INJAZ UAE, a member of Junior Achievement Worldwide (JAW), to mentor 63 students from Al Dar University at the innovation day camp, aimed at developing key entrepreneurial skills and innovative business solutions.
l Dulsco @ 80 Formation: A large human formation of the “Dulsco @ 80” logo was created by Dulsco employees including management, staff and their families. “@ 80” was created using recyclable material such as cans and bottles. The formation represented the two main businesses of Dulsco - HR Solutions and Waste Management.l Inter School Environment Quiz: Dulsco organised an Inter School Environment Quiz under the
patronage of UAE Ministry of Environment and Water that attracted participation from more than 200 students across 22 schools.l Motivational Address by Brian Tracy: Dulsco invited Brian Tracy, one of the world’s leading success experts and motivational speakers to address an exclusive gathering of key stakeholders, clients and employees on the topic, “Leadership Excellence to Sustain your Growth”. During this event, ten of Dulsco’s longest serving employees were honoured, some of whom have been with the company for almost 40 years.l Painting and Drawing Competition: Painting and Drawing Competition was conducted for employees to unearth the hidden artistic talent.
BRAND VALUESDulsco has always believed and invested in a set of values – Respect, Integrity, Contribution to Society and Environmental Awareness. Together, the key words in these four values form the acronym “RISE” the principal idea that the company uses to inform, inspire and influence its people, clients and partners.
Responsibility towards employees, clients and community rank high in Dulsco’s priorities. The fundamental philosophy of Dulsco’s workplace policies, practices and initiatives is to make things happen by enabling the employees to develop, and thereby drive organization growth.
Engaged Workforce Dulsco conducted a confidential Employee Engagement Survey in association with HayGroup, in 2015. The result showed that Dulsco’s Engagement and Enablement Index is higher than the external benchmarks of HayGroup, a testament to an engaged and motivated workforce. This directly translates into high levels of customer satisfaction.
One of our unique HR practices is the “My Dulsco Forum”, a cross functional team with representatives from various departments, formed to foster continued employee engagement in the company. Some of the initiatives launched include: Ideas Dulsco – encouraging business ideas from employees; Fun @Work wherein important days like National Day, Breast Cancer Awareness Day, etc. are celebrated; Exchange House at accommodations to provide easy access to employees for remittance services; Innovative ‘Thank You Magnets’ and ‘Motivational Days’ to appreciate and motivate employees and acknowledge their contribution; Coffee with Chairman & Managing Director for the Best Employee Awardees; Extended Maternity Leave; and Paternity Leave among others. In alignment to this, employees are encouraged to volunteer their time and skills to support social causes.
Dulsco believes sport is a great way to connect people. The company organises and hosts more than 150 sporting events every year for its employees, clients and partners. Dulsco is the only company where the labour accommodation, called “Dulsco Village”, has a football pitch, cricket nets, basketball courts, volley ball courts, a gym with a trainer, and comprehensive medical services, all to ensure the health and well-being of its people.
l Ports across the UAE and Qatar have trusted Dulsco as their preferred HR solutions partner. l It is the only company that provides HR solutions to four of the leading airports in the UAE and Qatar. l It is the only company that provides waste management services to five of the international airports in UAE.l One of the few companies running its own Materials Recovery Facility to ensure maximum waste diversion from landfills.l Dulsco is the only service provider to work with over 75% of the hospitality and manufacturing industry in Ras Al Khaimah.l Received recognition from Tadweer CWM for creating one of the most ecofriendly stand at EcoWaste 2016. Flooring made from plastic bottles, seats made from tyres and tables made from newspapers attracted the attention of the exhibition visitors. l Instrumental in steering thought leadership discussion forums on relevant topics such as employee engagement, safety best practices, sustainable waste management in association with government bodies and industry leaders.
THINGS YOU DIDN’T KNOW ABOUTDULSCO
Sensitive policies like these have ensured that the longest serving employees in Dulsco have been with the company for more than 40 years.
Abdul Aziz Mohammed Khan Abdulla,Chairman of Dulsco, said “We are delighted to attain the 80th year milestone. The past years have been great, but we surely will not pause here. There are miles to go ahead. One thing that is certain, whatever we do in the future our commitment to our employees, clients, society and values will remain firm”.
www.dulsco.com
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