Thesis

CHAPTER 1

THE PROBLEM AND ITS SETTING

Introduction

The online channel is now much faster and efficient as all the information about

the resorts, their facilities, rooms, location and images are readily available for viewing

on their very own websites. Beach Resort Reservation System is a transaction

processing that has more advantages rather than a manual resort reservation. Prior to

the internet, travelers could write and telephone the hotel directory, or use a travel agent

to make a reservation. Nowadays, resorts have their own websites where anyone can

view information on prices and deals and most of the beach resorts provide good

services using online computer system. It helps to perform task in an easy way with less

time consumed and enhance the operation more efficiently, improve the service

experience as well as provide a means to access markets on a global basis. It is no

wonder that booking or having a reservation on a beach resort can now be done in a

more convenient way today.

Donnyland Beach Resort in Calapan City is currently using the manual operation

especially in terms of reservation of rooms. This scenario brings slow services the resort

offer with their customer. For the walk-in customers, they need to fill-out first the

reservation form providing the required information. While for the phone call reservation,

it needs more time because you should first assure that your caller is telling the truth and

not giving wrong information. Hence, these services may lead to inaccurate record for

future reference.

1Donnyland Beach Resort Online Reservation(S.Y.2014 -2015)

The proposed Donnyland Beach Resort Online Reservation is a system which

aims to help vacationists from faraway places seek to discover a new place to unwind.

This system is vital for the success of the resort because through this, the company can

easily promote their beach resort worldwide, the company will now be able to update all

the services they offer effortlessly and even the customer may now visit the website of

the resorts for updates and for more convenient reservations. This system is a

transaction processing that solves the problem encountered during the manual Beach

Resort Reservation and will also help the resort for the ease of accessing all the

upcoming and past reservations. Furthermore, feedback, reviews and recommendations

can be changed much more readily with the comments function enabled to this system.

Significance of the Study

This study is deemed beneficial to the following persons:

Customers. Beaches here in Oriental Mindoro become a tourist destination

because of their pristine beauty. Filipinos even tourist here or even from abroad do really

love swimming because it is quite refreshing and beaches seem to be the hidden

paradise for them to unwind, celebrate parties or gatherings either, to find happiness,

feel relaxation and to reduce stress as well. The proposed system will surely help a lot.

They will not endure slow and tedious process while searching out and eventually

booking their resort anymore. They not need to exert too much effort and waste time

just to have fun. Through this, the customer can easily communicate to the beach and

ask for a reservation. They can also compare the prices of the beaches in a specific

location that will exactly fit their budget and ask for a reservation before they arrive.

Employees. They do not need to waste time fixing documents and providing

hard copies of different forms that the customer will fill out. They can assure that each


day their time is strictly for organizing, keeping and maintaining the good and accurate

services of the Beach Resort.

Beach Resort. It can avoid embarrassment and unwanted things to happen.

This system will be seen worldwide that may attract many guests to come in place.

Documents will be precise, accurate and secured for the future references for it will be

stored on a computer and have a back-up of it.

BSIT students. Through this project, the students will be able to enhance and

develop their programming capabilities which are helpful in their future profession.

Through this experience the students will learn the importance of enhancing their skills

and work performance while gaining knowledge during the study.

To Future Researchers. This study will be used as reference for future studies.

Objectives of the study

The following are the objectives of the study:

1. Improve the current system that will avoid manual operation, lessen time

consumed in reservation and repetitive work of the company.

2. Create a system that will give real time information regarding the availability of

the rooms.

3. Develop a system where information about the beach resort can easily be

accessed.

4. Generate a system that will improve their way of promotion of the beach resort

with a user friendly environment.

5. Set a reservation over the internet anytime.


Scope and Delimitations of the Study

Despite the fact that the manual system does not have an accurate and fast way

of reserving rooms, the researchers decided to develop a system that is capable of

giving information about the beach resort like their facilities, the accommodation and

scenery of the place, rooms and other attractive areas that will make the tourists or

vacationists decide to choose the Beach Resort for some occasions and gatherings

online.

The administrator of the website is responsible for the operation process of the

system such as the online reservation of the rooms or the whole place both updating and

editing as well.

With regard to the payments, the customer will only allow to send it through

different Padala stations, like Smart Padala, M. Lhuillier, Cebuana Lhuillier, Palawan

Pawnshop and Western Union, Bank account is not included. This system does not also

include video chat or group chat as well. The user cannot upload files to the website.


CHAPTER II

REVIEW OF RELATED LITERATURE AND STUDIES

This chapter presents the related literature and study.

Related Literature

Chaffey (2009) stated that it is critical for companies to know how do they attract

customers to their website, engage them to turn into paying customers and also retain

them in returning to your website. Online communications techniques used to achieve

goals of brand awareness, familiarity and favorability and to influence purchase intent by

encouraging users of digital media to visit a web site to engage with the brand or product

and ultimately to purchase online or offline through traditional media channels such as

by phone or in-store. This literature has the same perception with Donnyland Beach

Resort Online Reservation that having a website is vital for the success of a business.

Rivera (2007) opined that Hotel Reservation software helps anyone to serve

rooms at a hotel for an extended stay vacations, weekend gateway, or even on a one

night trip. Instead of calling a head of time and reciting credit card number over the

phone, one is able to enter the required information in a secure website to ensure that

reservation is complete not only it is convenient but also, it ensures the reservation for

the hotel staff since they do not have to worry about not receiving monetary information

or making a mistake in booking a rooms. All of the information is right in front of them

from the start. The online reservation system as mentioned previously is a secure way

to book on reservation needs coupled with online reservation software and free booking

system software. Perhaps, a time share option works out better for customers. One of

the purposes of Donnyland Beach Resort Online Reservation is for the documents to be


precise, accurate and secured for the future references for it will be stored on a

computer and has a back-up of it, which is present with this literature.

According to Deanna and Fritz (2006), businesses who engaged into Electronic

Commerce (e-Commerce) have been observed to gain a competitive edge in the field of

Marketing in terms of accessibility, convenience and availability. Since the internet is

accessible by people globally, the customers are no longer limited within the vicinity of

the store. Anyone can visit the store anywhere, anytime without hassle. Just by

navigating the store, the customer can choose the products and purchase it without

going to the store directly .E-commerce proves to enhance the way usual business

transactions occur and helps lessen the time and effort consumed by the company and

customers as well. This literature shows the same significance with the system

developing by the researchers in terms of usefulness of internet. It is easy to access a

business through the help of internet.

Jeong et al. (2005) discuss the role of website quality in attracting online

bookings and empirically test their proposed model with potential lodging customers.

Authors indicate that information completeness and ease of use are important

determinants of website quality. The literature discusses the website quality which is

also part of the system Donnyland Beach Resort Online Reservation to give the

Donnyland Beach Resort a pertinent website.

Landvogt (2004) evaluated several online booking engine over 23 different

scriteria, like overall user friendliness, payment method, instant confirmation, reliability,

and invoicing function among others. These criteria present some of system’s functions

and design principles discussed further in current paper. Law and Wong (2003) find the

three most important factors that contribute to the successful website, according to the

online purchases, are secure payment methods, different price ranges for products/


services, and user-friendly system. This literature is similar with the system of Donnyland

Beach Resort Online Reservation especially in terms of being secured in payment and

being user-friendly.

Online reservation systems make customers’ lives easier. Industries such as

travel and tourism, hotels, and food use online reservation systems. The benefits of this

system for the travelers are easily recognized and include the improved guest services

from the initial online contact, the immediacy of the reservation process, the ability to

view, select and book their choice of rooms, the instant confirmation at any hour of the

day or night every day of the year and their personal information does not go through a

third party. The hotel also benefits from this system because it requires less personnel

involvement, increases direct sales and instant purchases and improves customer

satisfaction. This system also manages guest billing, room analysis, revenue analysis as

well as distributing last minute rates to the Internet, travel agents and corporate clients.

The literature indicates the benefits of online reservation that are also the same with the

benefits of the Donnyland Beach Resort Online Reservation which the researchers are

going to develop.

Local Studies

According to Manalo and Torres (2014), the El Pueblo Rhizort has already a

website but on their website online reservation is not included thus the said resort still

uses a manual reservation. Because of this, Online Reservation System of El Pueblo

Rhizort Calapan Inc. in Mahal na Pangalan, Calapan City, Oriental Mindoro is

developed. This system emphasize on improving the current manual reservation into a

more advancing one. The system also provides a more accurate and efficient

reservation process that brings immense comfort for the company. This study is very


close to what the researchers are developing which is Donnyland Beach Resort Online

Reservation wherein the goal of both systems is the same.

Richard (2010) asserts that when it comes to diversity; the business world runs

the range. From niche devices to everyday services, businesses large and small offer a

seemingly never-ending variety of products to customers and clients. Although their

products, services and office procedures vary widely, there is one thing most businesses

have in common: competition. Unless a service is completely unique and unavailable

from any other providers, businesses must continuously look for new ways to stay ahead

of the competition. Whether it is marketing, the creation of new products or services, or

added benefits for its cliente, rising above competitors can help ensure both short- and

long-term success. The thought of staying competitive can make some owners and

operators cringe, as they may believe it will cost a substantial amount of money.

However, there are many inexpensive actions a business can take to keep pace and

pass their competitors. One of these is online reservation system. This study also states

that manual operation is more difficult compared to an Online System.

Callista Hospitality is a reservations and management system for motels, lodges

and small to mid-sized hotels. It incorporates powerful, easy-to-use features which are

normally available only in high-end, expensive reservations software systems. Electronic

reservations, easy checkin/out, automatic management of online reservations and all

changes in room availability, integrated and automatic guest call logging and allocation

with user-defined margins per call type, multiple accounts per guest room, automatic

confirmation emailing, user-defined in-house charge allocation, on/off peak calendar,

complete guest history, integrated guest billing and automatic scheduled reporting for

management, statistical analysis, financial analysis and operations and much more are

all available in this innovative, inexpensive, easy-to-use system. A fully automated


check-in wizard makes check-in fast and efficient even for the most novice user. The

online hotel reservation is the only growing section between the different methods of

reservation. The 40% of rooms in cities were reserved online in 2009 and this rate is

increasing because there is more and more online reservation system. This study

proved that website helps a lot to attract many guests because through this website,

company will be able to promote their Resort worldwide.

Mrs. Michelle Amir, co-founder and CEO, says: ”I am proud to say that by the

third quarter 2008 we will have succeeded in our goal to become a global hotel booking

agency. During three consecutive years our company results have shown a tremendous

annual increase of much more than 100 %.Over 2007 we boasted gross sales of over 36

million. We expect to reach 75 million in hotel reservation in 2008.The first quarter in

2008 looks promising. With over 13 million gross sales we start the year ahead of

budget. We achieved this with a mere three destinations. Therefore, with so many more

destinations, we expect our results to continue to increase significantly. We also expect

many more repeat visitors and actual bookers due to the added cities.”

According to James, Puerto Paraiso Resort started to use an online reservation

in 2006. The existing system of Puerto Paraiso Resort is manual. To improve the

existing reservation system a project called “Online Resort Reservation System” is

made. This focuses on improving the existing reservation system of Puerto Paraiso and

making it online so that the resort can be advertised through the use of World Wide Web

and at the same time it may also help customers for making their reservation easier.

The online resort reservation system is reliable, fast and complete that provides

reservation through online. One of the objectives of Donnyland Beach Resort Online

Reservation is to provide much easier reservation than manual that proven on this study.


According to Aquino (2005), the importance of computer application is increasing

day by day. In the latest decades of the Millennium winning organization are those which

are willing to integrate business strategy and computer information technology in plying

their respective trades. The use of computer information technology results for them to

be able to develop products fast and make decisions fast, ability to have fluid

organization structures, able to cope with the demanding work force and external

environment by the rapid development of innovative approaches and lastly using

information system confirms the company’s mission vision. Schools use information

systems in the way of implementing an enrolment system. This results for them to attract

enrollees and earn an income. Enrollees are attracted because the use of the said

system makes the transactions faster and easier. Lack of enrolment system in schools

can lead to chaos and troubles, as stated by Ace Adrian (2011). Students will be

confused on what they should do to be able to enroll that is why such systems is

extremely useful in the way that it gives an ease on working on enrolment processes.

Enrollment is very useful in retrieving vital information of the students. Without it can lead

difficulty both for the administration of school and student in enrollment processes many

countries nowadays, especially the developing nations are challenged by the rapid

technological changes. This has radically changed the living and working styles of the

entire society. This transformation has been driven partly by rapid technology. The study

is similar to the Donnyland Beach Resort Online Reservation which also uses computer

information technology which able to develop accurate services and make decisions fast

and able to cope with the external environment by the rapid development of innovative

approaches.


Foreign Studies

According to Famrose (2013), there is not enough time in a day. It is a common

complaint. Time is a commodity. Everyone can use it more extensively. As a solution to

this problem, humans created different kinds of machines and gadgets that fortunately

made people lives easy. The world transformed into a modernized life style where

computer and devices rule the everyday task of all people. Computer is one of the

greatest machines that are labor and hassle-free. Through the use of computers, it is

possible to browse the internet and search information, watch movie, and develop

websites or on line system that promotes products and services. This enables people

who are busy or from far distances to commit and do business transaction with their

clients without spending time, and effort. The Amber Kingdom Water Park and Hotel in

San Pablo, Mexico, Pampanga is experiencing problem in its information and

reservation system. On the other hand, the client also experiences difficulties in the

amber Trail manual reservation. They have to visit the place personally to see the

houses and the cottages, facilities and other areas. This is really very tiring because it

consumes a lot of time, effort and money. This is the reason why the proponents come

up with the idea of creating online information and reservation. Internet provides aid for

the businesses that is why this study was made and the proponents of Donnyland Beach

Resort Online Reservation decided to design a system.

According to Kimespejon (2012), we are living today in a fast changing world of a

technological era. People use technology to accomplish things and tasks easier, and it

provides convenience to the end user. Information technology has become an integral

part of any business that aims to reach a wider and larger network of clients. This

includes company websites, blogs, online reviews, and online reservation systems.

Online Reservation System is one technology that is widely accepted and used by many


companies. It is used by airline companies, hotels and resorts. This system allows the

customers to enjoy discounts and privileges. Using this system, customers can make

transactions at their convenience. Online reservation has several advantages for both

the owner and the customer. The owner can easily find new clients online without

spending more on printing the campaign materials and hiring sales agents. The

company can cut down on their expenses. This study shows that as time goes by the

improvement of technology increases. At the same time different companies render

services through online as their big advantage to gain more profit which is also the

purpose of the system Donnyland Beach Resort Online Reservation.

Reservation systems for the Belize Hotels serve the traveler first and the Guest

Caye Resort marketing online is the best way to make the tourist interested in coming to

Belize. Using Guest Caye, experts surfed dozens of Belize hotel websites to better

understand the various reservation systems and online sales approaches used by the

hotel owners to win business directly from travel shoppers. According to a study by

partnership titled National Travel Monitor, it is a secure online booking engine with real-

time pricing availability. The study is similar to the objectives of the Donnyland Beach

Resort Online Reservation which aims to discover the resort instantly.

Definition of Terms

For better understanding of the study, the following terms are operationally

defined:

HTTP (HyperText Transfer Protocol). An application protocol for distributed,

collaborative, hypermedia information systems. It is also consider as the foundation of

data communication for the World Wide Web. Hypertext is structured text that uses


logically links (hyperlinks) between nodes containing text. HTTP is the protocol to

exchange or transfer hypertext.

HTML (HyperText Markup Language). The standard markup language used to

create web pages. The purpose of a web browser is to read HTML documents and

compose them into visible or audible web pages. HTML describes the structure of a

website semantically along with cues for presentation, making it a markup language

rather than a programming language. HTML elements form the building blocks of all

websites. HTML allows images and objects to be embedded and can be used to create

interactive forms. It provides a means to create structured documents by denoting

structural semantics for text such as headings, paragraphs, lists, links, quotes and other

items.

The system Online Beach Resort Reservation uses HTML especially for making

a simple form into an interactive one. Through this the researchers can generate forms

easily. This programming language supports the system especially on how it looks and

makes it presentable. Since HTML can embed images the researchers include different

images of the beach resort on their system to make it more effective.

MySQL. The world's second most widely used open – source relational database

management system (RDBMS). The SQL phrase stands for Structured Query

Language. The MySQL development project has made its source code available under

the terms of the GNU General Public License, as well as under a variety of proprietary

agreements. MySQL was owned and sponsored by a single for-profit firm, the Swedish

company MySQL AB, now owned by Oracle Corporation. MySQL is a popular choice of

database for use in web applications, and is a central component of the widely used

LAMP open source web application software stack (and other 'AMP' stacks). LAMP is an


acronym for "Linux, Apache, MySQL, Perl/PHP/Python." Free-software-open source

projects that require a full-featured database management system often use MySQL.

The researchers use MySQL for the database of the website. All the details and

information regarding the reservations are saving in the database. For the future

references the administrator are able to review all the acquired information from the past

transactions.

PHP (Pre-Hypertext Processing). A server-side scripting language designed for

web development but also used as a general-purpose programming language. PHP

code is usually processed by a PHP interpreter, which is usually implemented as a web

server's native module or a Common Gateway Interface (CGI) executable. After the PHP

code is interpreted and executed, the web server sends resulting output to its client,

usually in form of a part of the generated web page – for example, PHP code can

generate a web page's HTML code, an image, or some other data. PHP has also

evolved to include a command-line interface (CLI) capability and can be used in

standalone graphical applications is free software released under the PHP License. PHP

has been widely ported and can be deployed on most web servers on almost every

operating system and platform, free of charge.

The researchers also used PHP along with HTML in developing the system

Donnyland Beach Resort Online Reservation. For the functionalities of the system the

researchers use mostly the PHP. PHP is applied especially in all the commands in

reservation form.

CSS (Cascading Style Sheets). A style sheet language used for describing the

look and formatting of a document written in markup language. While most often used to

style web pages and user interfaces written in HTML and XHTML, the language can be


applied to any kind of XML document, including plain XML, SVG and XUL. CSS is a

cornerstone specification of the web and almost all web pages use CSS style sheets to

describe their presentation.

The researchers also use CSS along with HTML to define the look and layout of

text and other material. The researchers use CSS to separate the documentation

content to document presentation such as the layout, colors and fonts. These

programming languages help a lot to make the website engaging to attract many guests.

To have a good website and to avoid misinterpretation or confusion of the user you

should first consider if your system is presentable and user-friendly.

JavaScript is a language developed by Netscape used to provide dynamic and

interactive content on webpages. With JavaScript it is possible to communicate with

HTML, create animations, create calculators, validate forms, and more.

The JavaScript is used in developing the system. This programming system is

present in the system to add animations especially on the HOME page. This

programming language supports the system to have an interactive content.

VB.Net (Visual Basic.Net). A multi-paradigm, high level programming language,

implemented on the .NET Framework. It is an object oriented programming language. It

contains a systematic collection of classes and objects. Vb.net is a Visual Basic in .net

framework means one who knows Visual Basic then VB.NET is an extension of Visual

Basic.

The researchers use VB.Net in administration panel. This administration panel is

a desktop application that’s why a programming language like VB.Net is suitable for

creating the codes.


CHAPTER III

METHODOLOGY

Methodology may be described as structured sets of steps, techniques, design

products and processes, components and perspectives. These will all aid the

proponents in their research. A methodology will consist of phases, themselves

consisting of sub-phases, which will guide the systems developers in their choice of

techniques that might be appropriate at each stage of the project and also help them

plan, manage, control and evaluate research.

Functional requirements

Functional requirements are those elements should include in the system in

order to meet the necessary desires for the system. Functional requirements envisioned

the flow of the whole system. Functional requirements also capture the planned behavior

of the system. The behavior stated through the functions, tasks and services the system

require to perform.

Figure 1 presents the flow on how a customer can navigate the proposed system

Donnyland Beach Resort Online Reservation. The customers can access the HOME

menu, ROOMS menu, RESERVATIONS menu, GALLERY menu and CONTACTS

menu. Through those menus the customers has the ability to tour their selves in the

Donnyland Beach Resort. The customers can also be familiar on the background

information about the Donnyland Beach Resort.


Figure 1. Use Case for Customers

Presented on figure 2 is the manner on how the employee can manipulate the

system. Once the employee logged-in they have the ability to add reservation, confirm

reservation, check-in and check-out of the customer.

Figure 2. Use Case for Employee


Contact

Gallery

Reservations

Rooms

Home

Confirm Reservations

Check out

Check in

Add Reservations

Log out

Log in

Customer

Employee

Figure 3 gives us idea on how the administrator can operate the whole system.

The administrator is the only authorize person who has the power to manage and

manipulate all the information saved in the database. The administrator should first log-

in to do all the necessary actions he wants regarding the reservation. In the options

menu the administrator can change the existing username and password of the system

for its security.

Figure 3. Use Case for Administrator


Options

Check out

Check in

Unconfirm

Confirm

Uncancel

Cancel

Edit

Add

Log Out

Log In

Administrator

Development Methods

M. A. Jackson (2009) a development method may be regarded as a path or a

procedure by which the developer proceed from a problem of a certain class to a

solution of a certain class. This research method are that it structures the development

decisions in a sensible way, it leads to systems that can be adapted at reasonable cost

when their specifications are changed, and it bridges the uncomfortable gap between

specification and implementation.

The Donnyland Beach Resort is currently using manual system in their services

especially in reservations. This manual way of rendering services brings inaccurate and

unreliable information. Files are not well secured because it can be misplaced anytime.

This is also a time consuming for the both employees and clients.

The proposed system promotes convenient, fast and reliable process of booking

towards the aforesaid resort. It also makes use of strict log in to access process in order

to establish a secure environment for consistent clients and potential customers. The

proposed system also provides a friendly environment that leads to easily navigation.

Requirement Specifications

This part contains user interfaces, hardware interfaces, software interfaces, and

functional requirements that the proponents used in developing the system. In this part

the proponents used the needed requirements to develop the system completely.

Software Interfaces

The researchers included the following requirements for the software interfaces.

PHP is used for generating a web page's HTML code. MySQL is essential for the

database of the system. For the use of the system the user must have internet


connection and have used of latest version of any internet browser. When it comes to

operating system the system runs in Windows XP or higher. The system may run also in

XAMPP or any kind of web server.

Data Structure

Data structure is a particular way of organizing data in a computer so that it can

be used efficiently. In creating a system it is important to consider the structure of a

database to make it organize. This part provides the features of the entities that are

being used in the system. The tables present in this system are the table for the

administrator, reservation and packages. These tables indicate the Field Name, Field

Type, Field Size and Description presented in this system to make this system

operational.

Table 1

Fields for Administrator

Field Name Field Type Field Size Description

Id

user_name

pass_word

Int

Varchar

Varchar

11

50

50

Identifier

Administrator’s username

Administrator’s password

Table 1 shows the different data fields used for the administrator’s account. This

table provides unique username and password that will help the administrator to protect

and secure all the information of reservation being saved in the database. The primary

key used for this table is id.


http://en.wikipedia.org/wiki/Algorithmic_efficiency

http://en.wikipedia.org/wiki/Data_(computing)

Table 2

Fields for Reservation


cus_name

cus_email

cus_phone

cus_address

cus_room_pkg

cus_from

cus_to

cus_confirm

cus_refnum

Varchar

Varchar

Varchar

Varchar

Varchar

datetime

datetime

Varchar

Varchar

50

50

50

50

50

50

50

Customer’s Name

Customer’s Email

Customer’s Phone

Customer’s Address

Customer’s room reserved

Date of Check In

Date of Check Out

Customer’s Confirmation

Customer’s Reference Number

Table 2 shows the different data fields used for the reservation. This table

contains all the information that a customer should provide to make his reservation

possible.

Table 3

Fields for Packages


package_name

package_price

package_unit

Varchar

double

int

50

11

Package Name

Package Price

Package Unit


Table 3 shows the different data fields used for the packages. This table provides

the reservation details offers by the Donny land Beach Resort. In this table presents the

price and the units of each package name.

Table 4

Fields for new reservation


ref_key Varchar 50 Reference Key

Table 4 shows the field used for new reservation. This table is used to check if

there are new reservations on the beach resort. In this table, it provides the reference

key that the customer will receive if they make reservation in any packages that the

resort offers.

Table 5

Fields for customer feedback


cus_name

cus_email

cus_telephone

varchar

varchar

varchar

50

50

50

Customer’s name

Customer’s email

Customer’s number


cus_message varchar 50 Customer’s message

Table 5 shows the fields of the customer’s feedback about the beach resort

reservation. This table provides the information about the customers who send some

comments or suggestions about the system.

Hardware Interfaces

It is necessary for administrator and the admin to have the following hardware

requirements which are the 1GB Random Access Memory (RAM) for the support of the

operation of the system, any processor, 102-key Keyboard and mouse.

Security Requirements

The administrator of the system set an account for the confidentiality of the

reservation process. Only the administrator has the authority to open this account for the

management of all the information regarding the reservation. Thus the users of this

system will never access all the details protected by password.

System Analysis and Design

System Overview

The system overview provides the significance of the system, on how it works

and its interfaces. It also discusses the cycle in developing the project. The methods on

converting the reservation process from manual into an online based system using the

gathered information.

Analysis of the Current System


Donnyland Beach Resort guarantees to publicize the pristine beauty of the resort

and to contribute in the productive tourism of Oriental Mindoro. The resorts also

resembling to save the lovely, expensive weans and to feel relaxed the hearty of the sea

as well as sunrise and sunset. The resort also focuses on having good services render

to their guests with a controlled number of a stay-in guest.

The Donny Land Beach Resort’s commitment is to feel of being in such a

beautiful expensive relaxing place surrounded by two beautiful islands in front the resort

and the huge bridge is a great stress reliever you simply feel that you’re left your cares

which behind and you have all the time for yourself and your loved ones.

The current system of the DonnyLand is the manual operation in their reservation

process. The guests need to visit the Donnyland Beach Resort in Suqui just to reserve

rooms, function hall and the bridge what they call gazebo. The guest may also contact

the resort for their reservation. The company will check if there are still available rooms.

All the information that the resort will receive from the guest will be listed on their record

book with the use of pen. After filling all the details regarding the reservation of the guest

it will be keep in a cabinet. This gathered information will be preserve or it may be loss

because it just keeps in an unsecured cabinet. Unlike the online reservation wherein the

resort will receive guarantee and sure that all the details or information about the

reservation are secured because this information will be saved in a database for the

future reference.

Figure 4 shows the diagram of the existing system which is the manual

reservation of the DonnyLand Beach Resort. The customer first inquires in the

Donnyland Beach Resort and if it is available, the customer should fill-out all the required

details for the reservation. This information will be record in the record book of the

Donnyland Beach Resort and this will be kept in a cabinet file for the future reference.


After the customer fill-out all the required information the customer will pay directly to the

cashier.

Figure 4. Context Diagram of the Manual System

Figure 5 shows the diagram of the proposed Donnyland Beach Resort Online

Reservation. The information from the resort (admin and reservation) and collected

information from the respondents (customers) are the inputs of the study. Aysis and

interpretation of data constitute the process. The output is the output of an Online

Reservation of DonnyLand. As a result, the Online Reservation System will be able to

inform viewers and users of the website with regard to pertinent information about the

resort.

25Donnyland Beach Resort Online Reservation(S.Y.2014 -2015)Administration

Payment

Confirmation Code

Update news and Information

Verified Reservation

Customer Feedback

Customer Payment

Customer Reservation

Customer Personnel Info

CashierCustomer

Donnyland Beach Resort

Online Reservation

0

Data and information about

DonnyLand Beach Resort

Verificatio

n

Received E-mail

Custome

r info

PaymentCustomer Payment

Customer Personnel Info

CashierCustomer

0

Manual Reservation of

DonnyLand Beach Resort

Testing and Evaluation

The system was tested for its reliability and to know if this system is already

functioning effectively and to determine which part of the system needs some

refinement. This test will help the proponents to decide if the proposed system is ready

for the implementation.

The proponents are responsible to teach the persons involve on how to use the

system and its flow through oral presentation to know what the functions of each button

are. The proposed system has a user friendly interface that’s why the user of the

system will not be conscious on how it works.

For some critics and evaluation the proponents will present the designed system.

This presentation will help the proponents to know the suggestions of the adviser and

other computer enthusiast for some improvement of the system.

Testing

Testing was applied for the consistency of the designed system. Through testing

the proponents was able to determine which part of the system needs some refinement.

This test will help the proponents to decide if the proposed system is functioning

accurately.

Testing Techniques

This method describes what are some techniques should the analyst are going to

use dealing with the testing of the designed system.


Figure 5. Data Flow Diagram of the Proposed System

Unit Testing

Participants:

The proponents are involved in this part of testing technique.

Methodology:

This testing technique includes testing the system with the information or data

gathered to ensure that these data are all found in the system. To determine if all the

information used by the researchers are all direct and existent.

Security Testing

Participants:

The administrator tested the system if the confidentiality process for maintaining

all the important information is functioning properly.

Methodology:

Security test process examines if some features of the system are all protected

from unwanted matters. The researchers set unique identification or username and

password for some unauthorized person can’t access all important and confidential

information of the resort.

Acceptance Testing

Participants:


The company tested the system by encouraging the expected guests to use the

online reservation for them to know if there’s still some improvement to accomplish.

Methodology:

The feedback of the expected guest is passed on the acceptance testing of the

designed system. In this part the Donnyland Beach Resort owner will test if the proposed

system Donnyland Beach Resort Online Reservation is run successfully and serves as

an aid in maximizing their resources as well as their time and effort in giving full services

to their valued customers.


CHAPTER IV

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

This chapter presents the results and discussion of the methods outlined in the

previous chapter.

Coding

The researchers used the different programming languages such as PHP which

used as the server together with HTML, CSS and JavaScript while MySQL serve as the

database for the Donnyland Beach Resort Online Reservation. For the administration

panel the researchers used Visual Basic.Net framework 2.0. The system is made and

persistently developed by several testing techniques to make the system accurate and

appropriate.

Until the system was developed, the researchers used different ways to make the

system correct and will be run efficiently.

User Interface

The user interface is one of the most essential parts of any program because it

determines how easily you can make the program do what you want. A powerful

program with a poorly designed user interface has little value. Graphical user interfaces

(GUIs) that use windows, icons, and pop-up menus have become standard on personal

computers. The user interface shows on how a user can interact on the system. The

different user interfaces presented in the system displays in the following figures. Each


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http://www.webopedia.com/TERM/W/window.html

http://www.webopedia.com/TERM/G/Graphical_User_Interface_GUI.html

http://www.webopedia.com/TERM/G/Graphical_User_Interface_GUI.html

figure represents the discussion of different elements including on how each window

work.

Figure 6 represents the homepage of the Donnyland Beach Resort Online

Reservation. This user interface contains different menus which are the HOME menu,

ROOMS menu, RESERVATIONS menu, GALLERY menu and CONTACT menu.

Navigating each menus are easily because these are all presented on all pages for the

user easy access.

Except the menus the homepage also includes the mision and vision of the

Donnyland Beach Resort. It also includes some background information and images of

the aforesaid beach resort.

Figure 6. Homepage


Figure 7 shows the page of Rooms. This page shows the different types of room

offer by the Donnyland Beach Resort. It also includes the amount and details of each

room. This page also contains linkages in different page that shows the images of

different rooms.

Figure 7. Rooms

Figure 8 shows the first room and the one of the most expensive room that the

DonnyLand Beach Resort offers. This room has one bed that is good for two or three. It


also has a bath tub, a television, an air condition and a refrigerator. This room is located

near the seashore.

Figure 9 represents the second room. The size of this room is bigger than the

first room. It is also good for two or three or even for a family. It is an air conditioned

room. This room has no refrigerator but it has a bath tub and a television.

Figure 9. Room B

Figure 10 presents the room along the seashore. It has television, an air

condition and the size of this room is good for two.


Figure 10. Room C

Figure 11 shows the room in nipa hut style. This room contains two bed that is

good for four persons and with air condition.

Figure 11. Nipa Hut A

Figure 12 presents the most affordable room of the DonnyLand Beach Resort. It

has one bed that is good for two. It has no air condition but it has an electric fan.


Figure 12. Nipa Hut B

Figure 13 describes the user interface of the Reservations. This page is the main

page of the system which is the main purpose of Donnyland Beach Resort Online

Reservation. The user should fill-out first the required fields and choose which rooms

they are going to reserve. The page Reservations provides different buttons for other

purposes like the send button which responsible for the sending of information after the

user fill-out the required fields in for the reservation. After sending all the information it

will be received by the administrator and these information will be saved on the database

for the future reference. There is also log in button for the accessing important

information and details of the resort. The log in button will direct you to the log in page

which is only the administrator know the username and the password set on this page.

The check button is responsible for the verification of a reservation. It checks if there are

still available rooms.


Figure 13. Reservations

Figure 14 shows the Gallery page which displays the different images of the

Donnyland Beach Resort. This page simply introduces the whole representation of the

aforesaid beach resort for the user is familiar in different amenities offered by the resort.

Figure 14. Gallery

Figure 15 discusses on how a customer contacts the administrator. If the

customer has concerns or questions they may contact the administrator by using the

information indicated in this page like the telephone number and the e-mail address of

the Donnyland Beach Resort.


Figure 15. Contact

Presentation of data

The result was made by the researchers which serve as reference for the future

developer of like a system which the researchers developing. Questionnaire was made

for the user evaluation.

The percentage result of the answers can be seen in the following graphs.

Figure 16 shows the result on the problem identified given by the respondents.

Fifty four percent (54%) strongly agreed that the program allows user to start it easily,

46% agreed, and nobody neutral, disagreed and strongly disagreed.

Figure 16. User’s Rate


54%

46%

Legend:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Figure 17 illustrated the management’s rate on the ability of the proposed system

to protect data against unauthorized access and to withstand malicious or inadvertent

interference with its operation. In terms of security, 83% strongly agreed that the

software demonstrates the ability to protect data against unauthorized access and to

withstand malicious or inadvertent interference with its operation, 17% agreed, all of the

respondents agreed that the system can protect security of date nobody choose neutral,

disagree and strongly disagree.

Figure 17. Administrator’s Rate

Figure 18 shows the result on the problem identified given by the respondents.

Thirty eight percent (38%) said they strongly agree that the software able to withstand

to any intermittent failure, 38% agreed, 24 neutral, and nobody disagreed and strongly

disagreed.


83%

17%Legend:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Figure 18. Employee’s Rate

STRATEGY ACTIVITIES PERSONS INVOLVED

DURATION

Approval from the Donnyland Beach Resort’s manager

Letters to the manager

Manager 1 - Day

System installation Install the system and the necessary software and hardware

Researchers, Manager

6 Hours

Information Dissemination

Manuals Employee, Administrator 1 – Day

Evaluation of theDonnyland Beach Resort

Analysis of the system

Manager 3 Hours

Implementation Plan

Table 6. Implementation Plan


38%

38%

Legend:

Strongly AgreeAgreeNeutralDisagreeStrongly Disgree

24%

Table 6 presents the implementation plan of the system Donnyland Beach Resort

Online Reservation. This table illustrates the strategies, activities, persons involved and

the duration during the implementation of the system. It takes one day for the approval

from the Donnyland Beach Resort management and it takes six hours for the system

installation with the manager of the Donnyland Beach Resort’s Manager. For the

distribution of the manuals to the employee and administrator the time consumed is one

day. The finalization and evaluation of the system took three hours.


CHAPTER V

SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMENDATIONS

This chapter presents the summary, conclusions and recommendations of the

study about Donnyland Beach Resort Online Reservation.

Summary of findings

The researchers conducted, designed and implemented a system entitled

Donnyland Beach Resort Online Reservation. Before developing the new system a

survey was conducted to identify problems on present practice as well as the

acceptability of their project. Respondents strongly agreed that the program allows user

to start it easily, the software demonstrates the ability to protect data against

unauthorized access and to withstand malicious or inadvertent interference with its

operation the software able to withstand to any intermittent failure. The respondents

tested the functionality of the system. The respondents also evaluated the system based

on the process of reservation.

The website also has an administration panel that controls and manages the

entire system. Only the administrator has the ability to access and customize the content

of entire system.

The system was found beneficial and useful based on the results of the data

gathered from the respondents.

Conclusions

Therefore the proponents conclude the following:

1. According to the results of the evaluation of existing system, the manual

reservation was more time consuming and very inconvenient for the


customers who have work compared to the Online Reservation that provides

easier reservation.

2. On software evaluation, the respondents agreed on the indication of design

and functionality, reliability and the security on the system which were

positively described.

3. An Online Reservation System of Donnyland Beach Resort is beneficial and is

ready to use.

Recommendations:

After a thorough analysis of data gathered through the use of questionnaires the

following recommendations are given:

1. The software demonstrates the ability to protect data against unauthorized

access and to withstand malicious or inadvertent interference with its

operation.

2. Interface provides user with an appropriate environment.

3. The software is beneficial and is ready for use.

4. Graphics and content are clear and appealing.

5. The software performs its intended functions satisfactorily.


Thesis

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Transcript of Thesis