Begin Your Accomplishment Statements With Action Verbs Like These:

A D Implemented .Ordered SAccomplished Decreased Improved Organized SavedAchieved Delegated Increased Originated ScheduledActed Delivered Influenced SecuredAdapted Demonstrated Informed P ServedAdministered Designed Initiated Packaged SimplifiedAdvised Developed Inspected Perfected Sold

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/Aided Devised Inspired Performed Solved/

Analyzed Diagnosed Installed Persuaded Standardized,_-Anticipated Directed Instituted Pioneered Stimulated- Applied Discovered Instructed Planned Streamlined

Appointed Integrated "Prepared StrengthenedApproved E Interpreted Presented SummarizedArbitrated Earned Interviewed Presided SupervisedArranged Edited Introduced Preserved SupportedAssembled Effected Invented Prevented SurveyedAssigned Eliminated Investigated ProcuredAssisted Engineered Produced TAudited Enhanced j Programmed Taught

Enlarged Joined Projected TrainedB Ensured Promoted TranslatedBudgeted Established L Protected -Built Estimated Launched Provided U

Evaluated Led Published UpgradedC ' Exceeded Located Purchased _._--_ ..

Calculated Executed VCertified Expanded M R VerifiedChanged Expedited Managed ReceivedCoached manufactured Recommended WCombined F Marketed Recognized WroteCommunicated Forecast Maximized RecoveredCompiled Founded Mediated RecruitedConceived." Merged

,Redueed!

Conducted G Minimized RemediedConsolidated Generated Modernized Re-negotiatedConstructed Guided Monitored ReorganizedConsulted Motivated RepairedControlled H ResearchedConvinced Headed N ResolvedCorrected Hired Negotiated RestoredCounseled Retrieved -

Created I 0 RevampedIdentified Obtained ReversedIllustrated Operated Revised

SAMPLE RESUME

5555 West Mark StreetIwanakaie, OH 78957

567-555-1415E-Mail: jsdoe@tsu.edu

OBJECTIVE

Seeking management level position in marketing where excellent skills in business development,}narketing and research will enhance company visibility and profitability.

/

SUMMARY OF QUALIFICATIONS

More than nine years of marketing management experience. Expertise in managing all aspects ofpromotional, advertising, andmulti-media communications. Excellent written and oral communicationskills. .

EDUCATION

Candidate for the Master in Business Administration Degree - May 2004- Texas Southern University - Jesse H. Jones School of Business, Houston, Texas

B.S. in Business Administration, Minor in Marketing, Detroit City University, Detroit, Michigan - 1998 "[

WORK EXPERIENCE

Westwood Manufacturing Company, Phoenix, Arizona - May 1999 - PresentDirector of Sales and Marketing

• Organize and staff marketing activities. Sales growth compounded at 17~p.--e.L)learfrom $10 to$40 million in nine years.

.fuitiate programs in advertising, price analysis, product line profitability, market research andapplications engineering to support planned growth.

• Provide advertising with direction on all creative executions and allocation of $1.5 million media 'budget.

• Prepare, manage and monitor total marketing budgets representing $10 million, for nine market_-- areas.

Sales increas~d 40% within six months after implementation of marketing strategy.

XYZ Company, Chicago, Illinois - January 1991 - December 1997Area Marketing Manager

• Planned and chaired quarterly meetings to present new marketing programs to franchisecommunity. ,

• Supervised 18 administrative staff providing marketing, operations.and personnel support.• Conducted training classes for assistant managers to-help them identify marketing techniques and

increase sales.Persuaded eight franchisees to invest in the implementation of a marketing program. This resulted in a5% - 20% increase in sales.

ASSOCIATIONS AND AFFILIATIONS

Member, American Marketing AssociationBoard Member, Institute of Marketing

· -.. :-,~

COVER LETTERS

The format of your cover letter is important to the overall appearance and effectiveness. A well-written cover letter informs recruiters about the qualifications of a candidate, thus enticing themto review the candidate's resume. .

Some things to consider when writing your cover letter:

,~ It should be addressed to the person responsible for the position or the Human Resources//?'. Manager.

~ It should be one page in length and should be printed on the same stock paper as used forthe resume.

~ It should contain the following inforniation:o Which position the candidate is pursuing and how.he/she learned of the

employment opportunityo Reveal the skills and experience that are closely related to the job requirementso Outline an action plan in setting up an interview

~ It should be free of ERRORS.

COVER LETTER STRUCTURE

1st Paragraph Briefly state the reason you are writing whileclearly communicating your objectives.

Example:I am writing in response to the Administrative Assistant position postedjpthe Houston-'--Chronicle the week of October 5, 2004.

2nd Paragraph State your qualifications and skills that are relatedto the position. State other attributes that the employerwould benefit from in hiring you.

Example:In relation to my previous work experience, I am very confident that my strengths in marketing,research and project building are of potential value. Inaddition, I have led the development ofthree strategy-building projects that resulted in an increase of 10% in annual revenues.

3rd Paragraph Identify your next step; to win an interview. Be specificon the action steps you will take in contacting them to set

_ up an interview.

Example:I will contact you by phone within a week to arrange an interview at a mutually convenient time.If in the interim you have questions, please call me at or e-mail me at. ,

INTERVIEWING TECHNIQUES

Getting an interview is the next step to getting the job. You should have knowledge of theposition you are seeking so that you can tailor your responses to the background and intereststhat the company has to offer. The purpose of the interview is to allow the employer to see andtalk with the prospective applicant.

Types of Interview Questions-

Fact-based Questions,/'Interviewer solicits factual information about your skills and qualifications.

Example: What duties did you perform on your previous job?

Behavioral QuestionsInterviewer solicits how you would respond in a particular situation. Most questions are basedon career field knowledge and critical thinking.

Example: When supervising others, how would you motivate them?

THINGS YOU SHOULD KNOW:

• Arrive 10-15 minutes before the scheduled interview.• Dress professionally - usually the first impression is the last.• Know the name of the person you will be interviewing with and relay this information to

the person-who will greet you.• Be prepared to fill out an application (have the necessary information, pen, resume, etc.).• Body language is very important (smile, show enthusiasm, firm handshake, eye contact,

etc.). __• Show confidence by speaking clearly with a strong voice and proper grammar.• Know information about the company, industry, and position.• Always thank the interviewer for hislher time. Send a thank-you note.

TOP TEN'REASONS FOR REJECTION

Lack of confidence or overeonfidenceSloppy resumeLack of courtesy, maturity or tacttack of interest injobPersonal appearanceInarticulate, poor grammar, vocabulary, dictionToo aggressive _Lacking knowledge of work field.Gum chewingPoor academic record

Interviews are based in part on the answers to the questions asked by the interviewer.Companies are looking for applicants who are confident; show enthusiasm and who canarticulate their abilities. Showing self-confidence in what you know will give you a betterchance for a successful interview.

· Interview Preparation Form

Interview DateInterview Arrival Time(5-10 minutes before the start time)Interview TimeInterview LocationDirection to Interview Location

Estimated Travel Time

Company Full NameTheir business function( s)

Company Top Management

Top Three Competitors and their main business function

Basic Industry Information

Take time to think about where you might fit into their organization, why you want towork for the company, and questions you will ask the interviewer that demonstrate yourknowledge of the company and/or industry.

__ Copy of Resume__ Application Information(work history, pertinent dates, etc.)

___ Copy of ReferencesPen---

THE QUESTIONS COMPANIESFREQUENTL Y ASK

Most questions can be slotted into one of three categories. They are:

• Questions that show you can do the job. These relate to skills, education, and experience,Examples: Why should I hire you? Why do you want to work here? Which subject in school did you likebest and why?-,'

/'"

• / Questions that show you will do the job. These relate to positive work attitudes, ability to cope,and motivation for success. -Examples: What would you like to accomplish in the next 10 years? What is it that you want to do? Whydid ..?1 you maJoLlll .....

• Questions that show you can get along with others. These relate to interpersonal relationships,focus, flexibility and personality.Examples: Can you describe an ideal working place in terms of your co-workers? If I called your formeradviser, how do you think you would be described? What three people in public life do you admiremost?

50 MOST COMMON QUESTIONSThe following is a list of typical questions that may be asked. Do not memorize answers, Interviewers do notlook for specific answers to particular questions. They are interested in how you respond and qualities projectedvia'responses. There are no "right" answers.

1. What are your long-range and short-range goals and objectives, when and Whidfdy~u establish thesegoals, and how are you prepared to achieve them?

2. What specific goals, other then those related to your occupation, do you have for the next ten years?3. What do you see yourself doing five years from now?4. What do you really want to do in life?5. What are your long-range career objectives?6. How do you plan to achieve your career goals?7. What are the most important rewards you expect in your career?8. What do you expect to earn in five years? \ ..9~ Why did you choose the career for which you are.preparing'[+10. Which is more important to you, the money or the type of job?11. What do you consider to be your greatest strengths and weaknesses?12. How would you describe yourself?13. How do you think a friend or professor who knows you well would describe you?14. What motivates you to put forth the greatest effort?15. How has your education prepared you for a career?16..Whyshould I hire you? -17. What qualifications do you have that make you think you will be successful?18. How do you determine or evaluate success?19. What do you think it takes to be successful in a company like ours?20. In.what ways do you think you can make a contribution to our company?21. What qualities should a successful manager possess?'v, riO" ':'':1.0 *" .• ro)ot;cmcbin tbgt "bonld exist betWeen a supervisor and subordinates.

F' ',.""'-=~"--'.- _... ,

23. What two or three accomplishments have given you the most satisfaction? Why?24. Describe your most rewarding college experience.25. If you were hiring a graduate for this position, what qualities would you look for?26. Why did you select your college or university?27. What led you to choose your field or major study?28. What academic subjects did you like best? Least?29. Do you enjoy doing independent research?30. If you could do so, would you plan your academic study differently?31. What changes would you make in your college or university?32. Do you think that your grades are a good indication of your academic achievement?33. What have you learned from participation in extracurricular activities?34.))0 you have plans for continued study? Graduate students: Why did you-pursue an advanced degree?35~In what kind of work environment are you most comfortable? .36. }:IQ~lgoYO\lwork\lnder pressurev37. In what part-time or summer job have you been most interested? Why?38. How would you describe the ideal job for you following graduation?39.'\VhyClid you decide to seek a position with this company?40. What do you know about our company?41. What two or three things are most important to you in your job?42. Are you seeking employment with a company of a certain size? Why?43. What criteria are you using to evaluate the company for which you hope to work?44. Do you have a geographic preference? _.'45. Will you relocate? Does relocation bother you?46. Are you willing to travel?47. Are you willing to spend at least six months as a trainee?48. Do you think you might like to live in the community in which our company is located? Why?49. What major problem have you encountered and how did you deal with it?50. What have you learned from your mistakes?

....--.~ ...

OTHER POSSIBLE QUESTIONS1. ~TeW,m~:abbutyourself.2. What do you know about the position I am interviewing you for?3. What did you learn in your last three positions?4. Do you like your job? Why or why not?5. During your career, which position did you like.best?6. - Why do you want to change careers?7. Have you any supervisory or administrative experience? Please tell me about it.8. What is your management style? .9. How are your people-management skills? Give me one or two examples?10. How well-do you communicate in writing and orally? Give me some examples of this.11. Can you meet deadlines? If so, give me an example.12. Give me an example of a decision you made that benefited your company.13. What would the-people that work with you say about you?14. What motivates you?15. What are your hobbies?16. What do you do in your spare time?17. Are you willing to travel for this position?18. If your career demanded it, would you be willing to relocate for advancement?19. What are your salary requirements?20. What would your boss say about you?

WRITING THANK YOU NOTES

~ Thank you notes should be written in your own handwriting, preferably on ablank card.::

~ Should contain the correct spelling of the person's name you are writing.

~ Should be brief and free of any errors.

EXAMPLES:

Dear -------Thank youfor a very interesting interview. I enjoyed talking with you about the positionin the accounting department. I am verj excited about this opportunity and would like tobe considered for the position. I feel that my qualifications would be an asset to yourcompany. _

I look forward to hearing from you and if you need to contact me for additionalinformation, please feel free to call me at 713-555-1212.

Thank you, ~------.

SIGNATURE

Dear -~~----:

I was very impressed with the interview last week. All my questions were answered andI am now convinced that I want to join your company and be part of the team. _

I am ready to proceed to the next step in your hiring process. Please feel free to contactme with any additional questions at 713-555-1212.

Thanks again and I look forward to hearing from you soon. -

Sincerely,

SIGNATURE