These models are used to contain business processes and for organizational design
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Transcript of These models are used to contain business processes and for organizational design
Each Capability Area is further defined by Major Service
Functions accessed by drilling down - # 4 is active for this
demonstration
This is the top level of Proact’s Retail Service Function Model
showing the five Capability Areas. Service Functions represent the
Essential Operational Capabilities of the Enterprise
This Service Function Model shows the five Major Service Functions in Capability
Area 4 with Service Flows defining the Relationships between SFs and External
Entities (Customers)
Each Major Service Function is further defined by Service Functions accessed by
drilling down - # 4.2 is active for this demonstration
Each Service Function is then further defined by another level of
decomposition or as a Basic Service Function. Click Here!
This is the next level of decomposition of the
Service Function Model showing the five Service Functions comprising 4.2
Sales Creation and Solution Support and their Service Flows
Proact builds a Matrix of all Create/Use Relationships from which System Families
are identified. Click Here for sample!
This is a Basic Service Function Model showing all Service Relationships AND all the Information Subjects both Used and
Created by this BSF! There are 170 BSFs and over 650 Information Subjects
in this Retail Reference Model!
These models are used to contain business processes and for
organizational design
3.9
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3.9
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Man
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P
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S
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402.07 Product Sales Analysis C402.08 Product Sales Analysis by Market C402.15 Customer Gift Registry C M402.03 Customer Requirements & Expectations C U402.06 Customer Solution Environment C U U U302.06.02 Inventory Allocation Requests C U404.03 Transport Allocation Request C U402.11 Proposed Pricing C402.1 Proposed Solutions C403.01 Rainchecks U U U C U404.02 Service Allocation Request C U U402.09 Customer Product Configurations U C400.02 Customer Solutions Support Log C U402.14 Vendor/ Provider Product Support Issues U C402.01 Product & Solution Availability U C401.03 Customer Return Authorization C U401.04 Customer Return Rejection C U U
Sales Support Systems Family
This is a small cross-section of the Create/Use Matrix. It is generated automatically by the Proact Toolkit from the contents of the Basic Service Function (BSF) Models. The Matrix shows the relationship (Creates, Modifies, Used By) between BSF’s and Information Subjects. The Create/Use Matrix is the link from the Operational View into the Systems View as Systems Families are defined here using affinity analysis. The full Matrix identifies 29 Systems Families. This sample show the “Sales Support Systems Family”. To view Reference Models for this Systems Family Click Here.
Each System Family is used to create Reference System Models.
Click Here!
These are the five System Families in the Customer Experience –
Sales and Service Capability Area.
Each System Family is further modeled to show the Information Exchanges between Families.
Click Here for sample!
This is Reference System Model for the Sales Support System Family. It shows eight different types of Applications within the Family plus the related group of Information Subjects for which they are responsible. This is used to classify
existing inventory of systems and to begin Target Systems Development
Continue
At this point we switch to Target
System Architecture Development for the System Family. Click Here!
This is an additional type of System Reference Model called a System Family Spider Diagram. It
shows all required information exchanges between the Sales Support System Families and other Systems Families in the model. It is derived from the
Create/Use Matrix which reflects the operational requirements
Continue
Each Reference System Family is also used to create a Target Information
Exchange Model. Click Here!
These are the ten Target Systems in the Sales Solution System Family and their associated Data Stores. They represent opportunities for consolidating existing solutions
while addressing need for diversification and distribution of applications.
Once External Flows are resolved, we address exchanges within the
System Family. Click Here!
This is a Systems Family Information Exchange model for Sales Solution System Family. It shows how we plan to use Integration Systems (Hubs, Data Ware Houses, Portals, and ETL Systems) to connect System Families
This is the Systems Information Exchange Model for the Target
Systems within the Sales Support System Family. It shows which
System is responsible for receiving or requesting information exchanges through the Integration Systems
These Target System Architecture Models are then used to design each Target
System, each Data Store and each Information Exchange for
each step in the planned Migration.
Proact also supports the development of Target IT
Infrastructure Models to support these Target Systems based
again on Reference Models (Not shown).
Conclusion
This Concludes the Demo
We would like to remind you that this demonstration only covered models in the Operational and Systems Views of the Proact Framework.
It also illustrated a small sampling of the Proact Retail Industry Reference Model.
For more information on the capabilities of Proact and our extensive Industry Reference Models please contact us
Double Click to restart the Demo
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