There's an App for That, and That, and That: Managing Mobile in the Workforce
29
You can listen to today’s webinar using your computer’s speakers or you may dial into the teleconference. If you would like to join the teleconference, please dial 1.650.479.3208 and enter access code: 929 230 085 #. You will be on hold until the seminar begins.
-
Upload
human-capital-media -
Category
Documents
-
view
559 -
download
1
description
Hardly a provider of human capital or workforce management has missed the tsunami of mobile applications, connecting smartphones or tablets to HCM applications over the cloud. These always-handy “in-your-pocket” applications can provide immediacy and 24/7 accessibility to both managers and workers. But what does this mean for your organization? Neither HR nor IT departments can afford to give employees access to this plethora of applications without serious planning. This webinar looks at the areas that need to be addressed in moving to a mobile workforce. Join Dr. Katherine Jones, longtime industry analyst covering HCM technology at Bersin by Deloitte, Deloitte Consulting LLP, to review the critical areas underlying a mobile strategy and deployment in your organization. You will learn: Criteria in developing a mobile strategy for your organization. Device management: Who’s responsible. The impact of BYOD (bring your own device) vs. corporate-supplied mobile devices. Planning for security and cost. Cost ramifications. Bersin by Deloitte delivers research-based people strategies designed to help leaders and their organizations in their efforts to achieve exceptional business performance. Our WhatWorks® membership gives Fortune 1000 and Global 2000 HR professionals the information and tools they need to design and implement leading practice solutions, benchmark against others, develop their staff, and select and implement systems. A piece of Bersin by Deloitte research is downloaded on average approximately every minute during the business day. More than 5,000 organizations worldwide use our research and consulting to guide their HR, talent and learning strategies. For more information, please visit http://www.deloitte.com/bersin or http://www.bersin.com.
Transcript of There's an App for That, and That, and That: Managing Mobile in the Workforce
You can listen to today’s webinar using your computer’s speakers or you may dial into the teleconference.
If you would like to join the teleconference,
please dial 1.650.479.3208 and enter access code: 929 230 085 #.
You will be on hold until the seminar begins.
Dr. Katherine Jones Researcher and Senior Manager, HCM Technology Bersin by Deloitte, Deloitte Consulting LLP
• Q&A – Click on the Q&A icon on
your floating toolbar on the top of your screen.
– Type in your question in the space at the bottom.
– Click on “Send.”
Polling Polling question will
appear in the “Polling” panel.
Select your response and click on “Submit.”
1. Will I receive a copy of the slides after the webinar? YES
2. Will I receive a copy of the webinar recording?
YES
Please allow up to 2 business days to receive these materials.
Dr. Katherine Jones Researcher and Senior Manager, HCM Technology Bersin by Deloitte, Deloitte Consulting LLP
7
There’s an app for that…and that …and that: Managing Mobile in the Workplace
Katherine Jones, Ph.D. Bersin by Deloitte Deloitte Consulting LLP
8 8
15,120
23,657
9
Work Meets the Employee Wherever he or she is
10
Mobile Today Mobile use is a train that cannot be stopped
Mobile apps have become ‘stove-piped” or “silo-ed” – like talent management used to be
Conundrum: - Multiple applications - Multiple devices
11
Agenda
Criteria in developing a mobile strategy for your organization
Device management: Who’s responsible - The impact of “BYOD” (bring your own device) vs. corporate-
supplied mobile devices
Planning for security
Cost ramifications
12
Criteria in developing a mobile strategy for your organization The HR Strategy
- Managers - Employees
• Hourly • Salaried
The Corporate Mobile Strategy
The Communication Strategy
Don’t Make Decisions in Isolation!
13
Planning Your Strategy Is mobile access strategic in other areas of my
organization today? Do we have a corporate policy in place on mobile phone
access to corporate data? On transacting decisions via mobile?
Is it critical to HR/TA/TM staff to have instant access/response capabilities for HCM-related questions? Is it perceived as critical by the Cxx level?
How many separate mobile apps should each manager, e.g., have to manage his or her team?
Are there business risks from dropped data transmissions, mobile network downtimes, or sluggish performance?
14
Device Management: Who’s Responsible “BYOD” – Bring Your Own Device
- Will you support the device? - Will you cover mobile provider costs? - Will you replace your employee’s device? - Will the organization assume ownership of the device?
Corporate-provided Devices - Will you provide devices? How many and what kind? - Are there “approved devices”? Approved carriers? - Do you want to provide upgrades? Support? Replacement?
15
Employee Use of Mobile at Work Applications If the employee uses his or her own device, do we support the
application on it?
Do only certain employees get mobile access to HR applications? What constitutes “need to know” vs. “need to transact”?
Do all employees get access to Employee Self-Service applications via mobile?
How can I get just-in-time on the job training to employees easiest and most consistently via smartphones?
16
Planning Ahead
Is it advantageous for line employees to use their mobile devices to clock in and out?
- Geolocational support required
Mobile clock-in like boarding passes
17
Managing Mobile Technology
Do we have a corporate policy in place on mobile phone access to employee data? For mobile-phone/device ability to transact?
Who “owns“ responsibility for mobile phone support? IT?
Is there a corporate policy on which devices IT will support? Or which mobile interfaces are supported? Can users expect to use whatever device they own to transact business decisions on their own network? Your network?
18
Managing Mobile Technology, cont.
Is mobile phone distribution automatic upon hire??? Do all get new “supported-only” phones? Can/should they have corporate app interfaces on
their private mobiles? Is there a limit to the number of different product
apps the phone we use most will accommodate?
19
IT-related Considerations Are there product performance ramifications with
mobile phones joining the normal computer access to our SaaS applications? To our on-premise applications were we to add mobile there as well? What should my SLA’s look like in managing a mobile
strategy? What uptime, response time, and performance figures are standard in my organization?
How does the vendor support the application interfaces per device? Automatic downloads?
What is our corporate policy on replacement, breakage, ownership (when the employee leaves) of the mobile devices?
20
Other HR Considerations
Are there ergonomic or other issues with moving transactions to the mobile device?
Are we further eroding work-life balance among employees?
21
Security
How do I ensure that only appropriate data is available over a mobile phone/device?
What do we do if the phone is lost or stolen? What is our replacement policy?
What, if any, is the impact on our current corporate policies for secure remote access?
What policies on mobile password use and protection need to be in place? Do we require multifactor authentication using a physical token?
22
Cost Ramifications How many separate mobile apps (both because of
different device types and by different applications) did your company procure?
Do you now fully support your employee’s mobile program’s cost? Break/fix costs? Mobile replacement? Upgrades?
How do we pay for each instance of the app on employee’s devices? One per device or one per employee? How are employee use changes made as employees leave the company?
What does a global mobile policy look like for my organization?
23
The Business Case
How do you articulate the business problems you were trying to solve?
What data and metrics shall I present to my leadership in proposing a mobile access/transaction strategy?
Can mobile phones replace our corporate land lines for office workers?
What will I use to measure success of
results?
24 24
What Research Tells Us
25
Top 5 Areas for HR Mobile Investment
Source: Managing Talent Through Technology: HCM Buying Trends in 2013. Katherine Jones. Bersin by Deloitte. May, 2013.
26
Summary
Consider the corporate strategy – and the global strategy
What and how many business applications can be/should be accessed mobilely
Consider the ramifications for security and privacy
Look before you leap!
27
About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright © 2013 Deloitte Development LLC. All rights reserved. Member of Deloitte Touche Tohmatsu Limited
Thank you! Questions? eMail: [email protected] Twitter: katherinejones LinkedIn: Katherine_Jones
28 28
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.
Join Our Next Workforce Webinar
“Transforming Job Descriptions from Tactical to Strategic”
Wednesday, June 25, 2013
Workforce Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
Register for upcoming Workforce Webinars at
www.workforce.com
