© 2009 Opus Research, Inc.

There’s an API for That?!!!

Prepared by Opus Research/Internet2Go

Presented by: Dan Miller, Sr. Analyst

© 2009 Opus Research, Inc.

Mixed Messages about “Voice”

The voice channel is a commodity Zero growth for network operators Source of friction in contact centers NLU and ASR called “expensive”

Not so for mobile Supports search, games, messaging, social activity More fun-and-games Music and motion Ultimately ID management

and authentication and verification

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© 2009 Opus Research, Inc. 3

Transformation at Alcatel Lucent

© 2009 Opus Research, Inc. 4

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Even MSFT is getting more accessible

© 2009 Opus Research, Inc.

Attendee poll

What do you look for from an API provider Source code Sample applications Blogs, forums, assistance from SMEs (subject matter experts) Stats on usage and who’s doing what What else?

© 2009 Opus Research, Inc.

How to Reach Us

Dan Millerdmiller@opusresearch.net 415.904.7666

www.opusresearch.net Twitter: @opusresearchwww.internet2go.net @dnm54www.voicebiocon.com

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