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The Industry of HR in India

By

Ester Martinez, Gautam Ghosh, Rajlakshmi Saikia

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The Size of the Industry and Select Players

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HR Consulting

, ,local players and individual freelancers.

Service Offerin s: Human capital management;

Health and benefits, including retiral strategy and administration;

People angle of transformation, mergers and acquisitions;

Feedback and communication (designing and implementing

Data services (salary, rewards benchmarking, job description)

Data services currently are more than 50% of larger firmsrevenues

Scope for future growth integrated talent management and


ea ers p eve opmen


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Recruiting & Staffing

Pla ers: search selection and lacement com anies ob ortals tem orar staffin RPOs

relocation firms, testing and assessment tools, applicant tracking technologies, background

verification services

Senior level (CXO level) hiring - retained. dominated by the multinational companies whichposition themselves as consulting firms. Hiring at this level foresees a healthy and welcome

trend, as the market for talent becomes global and as many firms acquire domain focus

Middle management hiring contingent - clients pay only when the candidates join their

organization. This space is also dominated by MNCs along with some large Indian players. Entry level selection & placement services - has many small players that specialize in a

location or industry. Consolidation will increase as firms look at managing low margin

business through volumes.

Middle and lower hiring has the biggest growth opportunities as more organization look at

reducing cost and time-to- hire via RPO.

o s es por a s. rong compe on an pr c ng pressures n s space as eren a on s

based less on product offering and more on establishing scale & brand dominance.



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Learning & Development

available

High number of players

Service offerings Technical

Functional Behavioral and leadership training

- .

Technology enabled learning will reach large numbers andwill be eas to customize.

Will witness fast growth, as companies begin to look attraining as an investment to improve productivity.



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HR Technology

Includes all technolo service roviders from end-to-end HRMS

products, to niche products for recruitment or payroll management

or e-learning, to workforce analytics tools. This industry is moving rapidly as a result of demand for integrated

support solutions by Indian firms.

Indian firms (SMEs and large organizations) mirror global

organizations in the way HR technology procurement is led by HR and

supported by the internal technology team.

The IT team checks and validates issues like security, performance,

disaster recovery while HR assesses the functional capability.



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HR Outsourcing

Process-driven outsourcin includes com lete cor orate function

outsourcing and is not restricted to HR alone. Leverage technology

platforms for providing services. Function-driven outsourcing includes recruitment process

outsourcing (RPO), HR administration and compensation & benefits

outsourcing, where clients can leverage on the expertise, scale andtechnology of expert service providers for execution of these tasks.

Finally, people-driven outsourcing includes companies that offer to

replace the complete HR team within the organization and functionas e n erna eam n e eyes o e emp oyees. ese

providers mostly cater to the SME sector and their solutions are


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