The World's mostPreferred Maintenance Partner

TMKONE Care

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Thank you for choosing us asyour maintenance partner.

CareTimelyRegular Care CarePreventive CareExpert

TMOur KONE Care technicianshave a few words for you

Our purpose is to make sure your every ride is safe, reliable and comfortable.

Our commitment is to regularly check and monitor your equipment's health,

perform routine Maintenance procedures and keep your building's elevator in

perfect working condition through updates and modernization, as and when

required.

Our job is to detect even a minor problem and fix it before you have even

noticed it. And we are good at it.

We are hard at work, ensuring that your every ride is safe & convenient.

Because we understand your every ride takes you to somewhere important. To

your work. To your home. To friends & family.

We are here to take care enjoy your ride.

TMYour KONE Care Maintenance Team.

Regular Care

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Your safety is ourfirst priority

KONE's culture puts Safety First. Safety, for us, means more than TMconforming to local laws and norms. KONE Care Maintenance is

designed to detect issues before problems arise, reduce hazards and

prevent accidents from taking place.

KONE plays a strong role in the development of safety codes and

standards, participating actively in local and international

standardization committees and associations. We constantly monitor

recent developments in the industry. We share our technical

knowhow to help find the best solutions that ensure highest safety

levels for all elevator & escalator passengers.

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Quality Maintenance for thebuilding's entire life cycle

TMPreventive Maintenance is at the heart of KONE Care . We

use the KONE Modular Based Maintenance (MBM), the most

advanced preventive Maintenance method in the industry.

Every KONE Service Technician takes ownership of Quality and

is driven by continuous Quality initiatives and training. KONE TMCare Maintenance sets and follows global standards and

processes. KONE Service Technicians ensure your equipment's

uninterrupted performance by making full use of KONE's

global technical knowledge base.

CarePreventive

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Rest assured.Your equipment is in thehands of efficient professionals.KONE Service Technicians perform over ten million Maintenance visits annually. They combine technical know-

how with problem solving skills, allowing them to prevent and solve a wide range of technical problems.

Prompt response every time

A KONE Service Team is always just around the

corner. Service Technicians respond to call outs in real

quick time and offer cost effective Maintenance &

Services at thousands of sites every day, on time.

CareExpert

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Global know-how

KONE has over 1 million equipments under its Service

care worldwide. Employing the globally acquired skills

to fulfil local requirements, the KONE Technicians

have set new benchmarks of Service in India.

Versatile expertise

About 50% of the equipment serviced by us are from

other manufacturers. The KONE Service Technician

can effectively address and rectify any elevator and

escalator from any manufacturer in all building types.

Continuous training

The KONE Service Technician is a thorough

professional, constantly updated through continuous

training sessions designed by experts to meet the

ever-changing demands of the unique Indian market.

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Your time is precious for us

Route optimization

We ensure your call-outs are met without delay, with shorter response time

to attend to your issues.

Reduced repair time

With continuous training and industry updates, we keep raising the bar

when it comes to competency.

Effective communication

KONE's trained service personnel are well versed in how to relate to the

customer, keeping you in the know at all times.

Quick spares availability

Our fully digitized nationwide network ensures your building's equipment is

not kept waiting for urgently needed spares.

CareTimely

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Elevators are critically important machines for public safety. Ensure prolonged safety by promptly reporting any discrepancies in your elevators.

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KONE Careversatile Maintenance programsto suit every need

TM

A Service offering that satisfies your requirement of stringent

Service conditions such as Availability , Response Time and

other desired parameters.

KONE Care Premium includes Preventive Maintenance,

Breakdown Attention and Planned Repair. Most of the working

spares are included but those components which are accessible

to the end user are kept out of scope in order to optimize the

solution. Additional Service demands such as commitments on

Availability , Response Time , Resolution time , KONE Presence

etc. are complied with in this package. This solution is ideal for

Elevators & Escalators which have a heavy usage pattern and

there is normally a Facility Management team available at site to

monitor performance levels. Certain advanced coverage of Spares

and Labor can also be a part of this package. Generally , the

KONE Care Premium is a customized solution depending on the

Customer's requirement.

The KONE Customer Care Centre ( 24x7) and Advanced Repairs

necessitated out of fair wear and tear are included in the scope of

this contract.

KONE Care is based on the KONE Modular Based

Maintenance method, which enables us to detect and fix

potential faults before they can cause downtime. Each

technical module of the equipment is serviced at the

correct intervals, ensuring reliability and minimizing

downtime, and making sure that the equipment meets all

relevant regulations.

TMKONE Care Premium

TMKONE Care Plus

TMKONE Care Standard

TMKONE Care Premium

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Safety compliance that keeps you worry-free about elevator

maintenance

KONE Care Standard ensures full compliance with all relevant laws

and regulations. Preventive Maintenance is included in this solution,

with service repairs being invoiced separately. You have access to

reliable, quality service. This solution is excellent as a low cost option

where there is a possibility to keep the equipment under shut down

till the spare installation is completed.

KONE Customer Care Center ensure 24/7 support for the customer

and end user. KONE has a systematic process to follow through

service requests from receiving the call, to dispatching a technician,

to successful resolution of the request.

TMKONE Care Standard

A Service offering that fulfils your Maintenance requirements

and also suits your budget.

KONE Care Plus includes Preventive Maintenance, Breakdown

Attention and Planned Repair. Most of the working spares are

included while those components which are accessible to the end

user are kept out of scope in order to optimize the solution. This

solution is ideal for Elevators & Escalators which have a moderate

usage pattern.

The KONE Customer Care Centre (24x7) and Repairs necessitated

out of fair wear and tear are included in the scope of this contract.

TMKONE Care Plus

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Customer speak

Maintenance Tips

What to do if an elevator stops

operating

• In some cases, performing a few simple

checks can help you get equipment back

into operation quickly.

• If a problem is reported, confirm the

situation and then call the KONE

Customer Care Center.

• Make sure that there are no obstructions

at the doors.

• Check that all the buttons in the elevator

car are functioning properly.

• Have a qualified person check if there is a

tripped breaker on the main power

supply.

For immediate assistance, contact KONE

Customer Care Center24

X 7

W e have one KONE elevator installed at our Amity

International School, Sector-46, Gurgaon. The elevator is

functioning smoothly and the response of the service team

is good. KONE service is excellent.

- Gp. Capt. G.K. Chowdhury,

Sr. Admin. Officer, Amity International School

he KONE elevator installed in our premises gives good T

performance and is comfortable for patients and all users.

All the services provided by the KONE team are highly

professional and appreciable.

- Dr. Naresh Goyal,

Delhi Heart Institute & Research Centre, Bathinda

W e are in receipt of good service from KONE Care

maintenance team and their handling of a problem is so

excellent. We would like to thank KONE and the concerned

technical team for their outstanding service.

- G.Ravi,

Jones lang Lualle Property Consultants India Pvt. Ltd,

Chennai

W e are highly satisfied with services being provided by

KONE for elevators and escalators installed at our

shopping malls. We hereby appreciate KONE Service

team for their punctuality & fast response in solving

any kind of problem. Their Service is driven with a

genuine concern for the well-being & safety of the lift

user at all times. Their preventive maintenance keeps

our elevators & escalators free from breakdowns.

- Rajesh Kumbhat,

Future Lifestyle Fashions, Surat

O ur elevators have been under KONE maintenance for

more than 10 years now and we are highly satisfied

with the quality of service provided by the team. We no

longer worry about our elevators as we are certain that

the KONE people will take care of any problem. Keep

up the good work.

- Mahendra Kumar,

Chief Electrical Engineer / G, Delhi Metro Rail Co.Ltd.

Did you know

Interior and automatic doors improve safety

by reducing the risk of items getting caught.

This prevents accidents to both people and

pets.

KONE Care for Life analysis provides a

thorough assessment of your elevator or

escalator, including its safety.

Problems can often be solved before

passengers are even aware of them. The

KONE Remote Monitoring Services provide a

direct connection to your local KONE

Customer Care Center in the event of a

malfunction.

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Safety tips forelevator and escalatorpassengers

In case of a fire or other emergency, use stairs instead of elevators.

Parents should accompany children at all times and discourage

them from playing in or around the elevators.

Passengers should keep away from the elevator doors during the

ride. Those travelling with children should hold their hands, and

pets should be kept close on a leash.

If you notice something unusual in the elevator, such as sounds,

smells or malfunctions in the lighting system, call your local KONE

Customer Care Center to schedule an inspection.

In the event a passenger gets trapped in an elevator, remember

that elevator cars have sufficient ventilation and plenty of oxygen.

Call the KONE Customer Care Center for immediate assistance.

An escalator is not a playground. Discourage incorrect use by

passengers, such as riding up on the down escalator or vice versa.

Children should be accompanied by adults and should never be

transported on escalators in strollers. Guide passengers with

strollers to the nearest elevator.

As a safety precaution, passengers using canes, crutches, walkers

or wheelchairs should be guided to use an elevator instead of the

escalator.

Passengers attempting to transport heavy or bulky items on the

escalator should be directed instead to a service elevator.

Elevators

Escalators

Customer's Name

.......................................................................................

Building's Name

.......................................................................................

Address .........................................................................

.............................................................................

Striving towards

sustainable urban environment

for future generations.

You are one of our

one million customers worldwide

to entrust us with the care of your

elevators, escalators & auto doors.

Your peace of mind is important to us.

KEI

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