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ACCOMPLISH MORE WITH YOUR INTRANET...As your workforce evolves into teams thatare spread across the galaxies far far away,

on any number of devices, and dependent ontechnology to collaborate and share knowledge,

it’s critical to optimize your intranet.

EPISODE IEmployees can’t remember their passwords

40% of people use the “forgot password” feature at least once a month

click to tweet

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Consider using an identity management single sign-on

application

Tag the login page so that you can see via analytics

exactly where and how often problems are occurring

RESOLUTIONMake logging in as easy as possible!

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EPISODE IIEmployees can’t find the content

they’re looking for

45% of people spend three hours or more per week searching for information on an intranet

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RESOLUTIONSimplify!

Track where employees drop off

Don’t let your site get cluttered — cut what

people don’t read

Don’t bury content more than a couple

clicks deep

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31% of employees rarely or never contribute to

Intranet 2.0 tools

22% of intranets fail because of “lack of executive support”

$450-550 billionlost in the U.S. due to

active disengagement in their jobs

EPISODE IIIEngagement is lacking

click to tweet click to tweet

click to tweet

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RESOLUTIONGet company leaders on board and identify

champions who are not management

#

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RESOLUTIONGet company leaders on board and identify

champions who are not management

• Create a group that meets for 30 minutes every two weeks to update the home page

• Offer exclusive content on the intranet that can’t be found elsewhere

• If you can afford it, have a community manager

• If international employee engagement is especially low, customize content and language for them — and consider a committee in international regions

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EPISODE IVYou have no idea what employees are doing

26% of organizations do not know the user traffic of their intranets

What are you up to?

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RESOLUTIONUse analytics to analyze your site search data

and look at traffic by department

What pages are they looking at?

Who is uploading, downloading and

collaborating?

Which content do people engage

with most?

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EPISODE VOut-of-date your intranet looks

49% of organizations have had an intranet for more than 10 years

Fresh

Intranet

1997

Feedback have you, on PDF I sent?

1, 44 MB800 KB

Raspberry

1, 44 M

B800 K

B

click to tweet

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RESOLUTIONIf your intranet looks the same as it did 10 years ago,

put a process in place to make periodic design updates

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EPISODE VIThe user experience on mobile is poor

NOOOOOOOOOOOOOOOOO!

81% of organizations say mobile access to the intranet is poor or very poor click to tweet

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RESOLUTIONEnsure your intranet offers a good experience

on different devices and browsers

PLAY

Impressive! Most Impressive...

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EPISODE VIIEmployees complain and complain

..?..?

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RESOLUTIONMake your intranet great through design,

testing and measurement

• Make the UX as simple and clear as possible

• Test with staff and determine their expectations

• Quickly take action on user feedback and analytics data

Learn More

Measure Your SharePoint Intranet

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webtrends.comSome icons are subject to a Creative Commons Attribution 3.0 license and changes have been made. All other artwork © Webtrends 2015

Sources

www.prescientdigital.com/downloads/2012%20Social%20Intranet%20Study_Summary_Prescient%20Digital%20Media.pdf

www.gallup.com/strategicconsulting/164735/state-global-workplace.aspx

www.adweek.com/socialtimes/social-logins/471270

© 2016 Webtrends, Inc.