The Wisdom of Ongoing Training
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Transcript of The Wisdom of Ongoing Training
The Wisdom of Ongoing TrainingTulsa Area Human Resource Association Workshop
Welcome to
• “Entrepreneur of the Year” – U.S Chamber of Commerce
• “National Quality Blue Ribbon Award” Winner
• Owner of 4 of Tulsa’s Fastest Growing 40 Companies
• “Young Entrepreneur of the Year”
Success Breeds Success!My Coach:
Clay Tiberius Clark
“A Mastermind may be defined as the invisible power that results when two or more minds work in perfect harmony toward achieving a common goal.”
Napoleon Hill
Who Cares?
True Story: The Pizza Shop…
Bon Qui Qui
TODAY’S “4” GOALS1. Identify 4 Common Training Blind
Spots2. Teach You 4 Power Moves For
Great Training3. Show You The Wisdom Of Ongoing
Training4. Provide You With Ongoing Support5. You Leave With 2 Specific Action
Steps
My Commitment To YOU!Teach everyone here at
least ONE
“THUNDER MOVE”
that will CHANGE YOUR LIFE AT
WORK! “I used to think my assistant was just a idiot, until I realized how much I was assuming and how little I had trained. Now that we have regular training, she’s wonderful! Thanks, Clay.”
Ann Anderson, Business Owner
“10% of the population has a LEARNING MINDSET. 90% will
not look to improve unless forced.”
Your Commitment To YOURSELF..
“Knowledge without Application is Meaningless.” Thomas Edison
A.Take notesB.HUNT for 3
Action Steps C.Guard Against
The Four Words of Doom!
Text Me With Questions and Comments918-798-0852
4 Common Blind Spots In Our
Training
Blind Spot #1We Use A TEACHER (or Manager) personality instead of a TRAINER personality.
We need more YODA’S doing our
trainings!!
Order
Practical
ControlPredictable
Efficient
Structure
Spread Sheets
Go Do It
Giving AnswersChecks
Blind Spot #2Not using all four dialects of Training Language
Say
Show
WriteModel“How many times do I
have to tell you?” FOUR!
Blind Spot #3Not Evaluating For
Your Desired Outcome (Inspect what you Expect)
“If you tell people where to go but not how to get there, you’ll be amazed at the results.”
70% of American Employees are DISENGAGED!
28 % are ACTIVELY DISENGAGED
Forbes, March 6, 2014
General George Patton
Blind Spot #4Training is an EVENT instead of a PROCESS.
“28% of College Grads are living
at home.
“Without your guidance I would never have pursued progress and growth, and I wouldn't be working where I am in the first place. I’d still be living with my parents! You've added great value to my life, and I am deeply grateful.”
Will Anderson, Recent Graduate
“40% are Underemploye
d.”
YOU KNOW THE STATS…
90% - the amount of knowledge you will forget from today before you get back to the office!
“If you want something new, you have to stop doing something old.”
Peter Drucker, The Yoda of
Management
$156 Billion - amount spent on Training in 2011.
Over 87% - amount of new SKILL lost with little practical follow up or meaningful assessment.
Time For Change!Standout athletes and professional
business people commit to a minimum of 10,000 hours of focused practice to excel!
(long, sustained, vigorous)Dr. K. Anders Ericsson, Swedish sychologist
Power Tools For Great Training
Power Tool #1
Get the Right person in the Right place!
“You must unlearn what
you have learned.”
Yoda
62% of business report
that they are without the skills they need to grow and succeed.
Hope vs Daniel
Power Tool #2
Systemize Your Training
“Scripting The Phone Call.”
“Let the systems run the business and the people run the systems. People come and go but the systems remain constant.”
Michael Gerber, E-Myth
Accel Property Management
Power Tool #3
Train Your Culture “Your Culture Is Your Brand.”
Tony Hsieh, CEO Zappos
756% average
Net Income Growth in companies with Performance Enhancing Cultures. Compared to 1% average growth in companies without. Forbes.com 2/10/11
Gaetanos Pizza
Power Tool #4
Your Training Must Be Mandatory and
Ongoing
You will forget 90% of what you learn today before you get back to the
office!
“Ongoing Training helps you engage your employees and educate them.”
Chet Holmes, The Ultimate Sales Machine
Shepherd’s Fold Ranch
“I realized that becoming a master of karate was not
about learning 4,000 moves, but about doing a handful of moves 4,000 times.” Chet Holmes Your PhD comes
first!(Pigheaded Discipline)
“No one gets good at
anything without
repetition.”
Chet Holmes
The Ancient Wisdom Of Ongoing Training
One of the Five ESSENTIALS of
Victory
How are you going to animate your whole team
with the same spirit?
Fire, Hammer, Water
“He will win whose army is animated with the
same spirit throughout all its ranks.”
Wax On. Wax Off
Why Ongoing Training Is
Superior Training
What team has the highest Free Throw Percent in the NCAA
at 97%?
“Repetition teaches even a
donkey.”
Arabic Saying
EASTERN ILLINOIS!Shepherd’s Fold Ranch
What “basic skill” are you consistently frustrated with your employees
lacking?
90% of what you hear today will be forgotten before you get back to
your office!
“If you want it done right...”
Clay Staires
What “basic knowledge” are you consistently amazed that your
employees don’t know?What “basic character
trait” are you consistently asking your employees to
have?
Ask Yourself
Ever Felt Like This?
And You Really
Need This?
Nothing grows until YOU do.
LET’S GROW TOGETHERDon’t Be Part Of The
90%TAKE ACTION
TODAY!
Who is your Yoda?
Text Me With Questions and Comments918-798-0852
TEACHER30
The ACTION STEP: Write it!!
Book?
System?Training To
Repeat?Coach?
Four Blind Spots?Schedule Next Training?
Four Power Tools?
Did We Hit Our Goal For Today?1. Identify 4 Common Training Blind
Spots2. Teach You 4 Power Moves For
Great Training3. Show You The Wisdom Of Ongoing
Training4. Provide You With Ongoing Support5. You Leave With 2 Specific Action
Steps
Please Hand InTo Get All The Notes
And Resources!
Take The 48 Hour Pledge!
“Say it”
THANKS FOR BEING AWESOME!Clay Staires
Coach, Speaker, Author918-798-0852www.claystaires.com