waterindustryawards.co.uk

21st May, 2018 at The Vox Birmingham

THE WINNERS

Time to Evaluate

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Water Industry Awards dazzle once again

COMMENT

CONTENTS

Overview ..............................4

Water Company of the Year ...........................5

Customer Service Initiative of the Year ...........................6

Data Project of the Year ......6

Drainage and Flood Prevention Initiative of the Year .....................................7

Energy & Carbon Initiative of the Year ...............................7

Alliancing & Partnership Initiative of the Year ............8

Engineering Project of the Year .....................................8

Most Innovative Use of an Existing Technology ..........11

Most Innovative New Technology of the Year ......11

People Initiative of the Year .........................12

Health & Safety Initiative of the Year .............................12

Sludge & Resource Recovery Initiative of the Year ..........13

Water Resilience Initiative of the Year .............................13

Water Industry Contractor of the Year .............................14

Welcome to our round-up supplement celebrating the Water Industry Awards, organised by WET News and Water & Wastewater Treatment. It’s a pleasure to be able to shine a light on the excellence, innovation and hard work that goes on in the water industry on a daily basis, and to offer some reward and recognition to those who so richly deserve it.

The awards are now in their twelfth year, and are fi rmly established in the calendar as the only ones dedicated exclusively to this fantastic and important industry.

Yet again, we received a huge number of entries this year. Thank you to everybody who entered for your involvement. A genuine thank you also goes to each of our sponsors for their continued support.

A special thanks also to our judges, who really did have a diffi cult job of selecting the fi nalists and winners from a large number of outstanding entries.

Read on to fi nd out who took home the spoils as we celebrate the achievements of the water industry’s leading operators, innovators, engineers, environmentalists and problem solvers.

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WET News is registered at Stationers’ Hall. Origination by Faversham House. Printed by Buxton Press, Palace Road, Buxton, Derbyshire, SK17 6AE. Copyright 2018. Faversham House. No part of this publication may be reproduced without prior written permission from the publishers. Every effort is made to ensure the accuracy of material published in WET News. However, Faversham House will not be liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publishers. The text and cover paper are manufactured from certifi ed sustainable sources and are produced with reduced environmental impacts via a recognised and independently audited management scheme. Technical articles of full page, or more appearing in this journal are indexed by British Technical Index. © 2018 Faversham House Ltd. ISSN 1364-4513

EditorsJames Brockettjamesbrockett@fav-house.comRobin Hackettrobinhackett@fav-house.comAdvertisement salesSimon Appssimonapps@fav-house.comProduction controllerSharon Millersharonmiller@fav-house.comPublisherAngela Himusangelahimus@fav-house.comWET News is a member of the Independent Press Standards Organisation (which regulates the UK’s magazine and newspaper industry). We abide by the Editors’ Code of Practice and are committed to upholding the highest standards of journalism. If you think that we have not met those standards and want to make a complaint, please contact the editor. If we are unable to resolve your complaint, or if you would like more information about IPSO or the Editors’ Code, contact IPSO on 0300 123 2220 or visit www.ipso.co.uk

James Brockett, Editor, WWT and WET News

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Water Industry Awards Celebrate Brightest and BestMore than 550 professionals from water companies, regulators, contractors and suppliers attended the celebratory evening at The Vox, Birmingham, to applaud the achievements of the award winners and finalists at the Water Industry Awards, organised by WET News and Water & Wastewater Treatment.

Held on the evening of May 21st, the black-tie dinner and awards ceremony was hosted by comedian and actress Helen Lederer, who appeared in her role as ambassador for the event’s charity partner WaterAid. There was pre-dinner entertainment from a pair of hula hoop acrobats while after dinner there was the return of the WaterAid fun casino raising money for WaterAid’s work to secure safe water supplies and sanitation for the developing world.

Northumbrian Water took home the prestigious Water Company of the Year award, while NM Group was named Water Industry Contractor of the Year. Dwr Cymru Welsh Water’s sustainable drainage initiatives earned a double win, with its RainScape project in Llanelli and its Greener Grangetown work in Cardiff winning the Drainage & Flood Management and Engineering Project awards respectively. Severn Trent was another water company with reason to celebrate, taking both the Energy & Carbon Initiative of the Year and the Most Innovative Use of an Existing Technology Awards.

See the following pages for detailed descriptions of all the winning entries.

Many thanks to our award judges: Nick Ellins (Energy & Utility Skills), Chris Hoggart (Natural England), Martyn Hopkinson (Future Water Association), Hans Jensen (UKWIR), Lloyd Martin (British Water), Ian Kirkaldy (Independent Consultant), Steve Kaye (Anglian Water), Karen Light (WRc), Caitlin Rogers (Isle Utilities), Ana Soares (Cranfield University), Tony Smith (Consumer Council for Water).

And thanks very much to our awards sponsors: British Precast Drainage Association (BPDA), Galliford Try, NM Group, Asset International, CGI and Stonbury.

Name Result

Severn Trent Finalist

Northumbrian Water Group Winner

Dwr Cymru Welsh Water Finalist

South East Water Finalist

Water Company of the Year

WINNERNorthumbrian WaterNorthumbrian Water Group took home the prized Water Company of the Year award for its all-round excellence in the last twelve months. The north-east utility was recognised for its impressive record on customer service - it scored 88 out of 100 on Ofwat’s Service Incentive Mechanism (SIM) last year, the highest of any water company - and for its fresh thinking on innovation, in particular its unique ‘Innovation Festival’ event which brought together water innovators to solve water industry challenges. Judges were also impressed by Northumbrian’s performance on minimising supply interruptions and its work on sustainable drainage. Its staff engagement also stands out, with the company having industry-leading satisfaction scores: staff surveys reveal that 84% of Northumbrian’s workforce say that they enjoy their job.

Water Company of the Year

What the judges said: “Northumbrian Water has shown evidence of continued success and clear performance improvement through the year. It has embraced progress and innovation in service of its customers and is a deserved winner.”

Sponsored by

5

Name of the project/ initiative/technology

Name Result

Machine Learning for ‘Very Satisfied’ Customers

Anglian Water Finalist

Utileyes Northumbrian Water Group Winner

New water connection customer journey

Anglian Water Finalist

Caffa Mill Rising Main, Fowey, Cornwall

South West Water Delivery Alliance H5O

Finalist

One bill - one team South East Water and Southern Water

Finalist

Name of the project/ initiative/technology

Name Result

Increasing call pickup with AI Anglian Water Finalist

Sustainable Drainage Systems Planning

Thames Water Utilities Finalist

Business Intelligence Strategic Partnership - Pollution Prevention

South West Water in partnership with Hitachi Consulting

Finalist

Intelligent Alarms Anglian Water Finalist

Development of a multi-disciplinary impact assessment approach for the assessment of impact of water abstraction upon shad populations

APEM, Dwr Cymru Welsh Water, Natural Resources Wales

Winner

Customer Service Initiative of the Year

Data Project of the Year

6

Customer Service Initiative of the Year

WINNERAPEM, Welsh Water and Natural Resources WalesAPEM, Dwr Cymru Welsh Water and Natural Resources Wales won the Data Project of the Year award for their development of a multi-disciplinary impact assessment approach for the impact of water abstraction on shad populations. The project used field surveys, aerial and drone surveying, and digital and ecological modelling to gather data from multiple sources about this rare and protected species of fish and their eggs. The collected data successfully enabled the project partners to agree on new conditions for the water abstraction licence which would ensure there would be no adverse impact upon either the shad population or upon site integrity.

WINNER Northumbrian Water – UtileyesNorthumbrian Water took home the Customer Service Initiative of the Year award for the development of Utileyes, a mobile app that allows customers to use the camera and video in their personal devices to show technicians at the water company problems at their property in real time. Launched in July 2017, the technology means that the water company can carry out a ‘virtual visit’ to a customer, giving them much more accurate information than a telephone conversation alone and removing the need for multiple visits to a property. Where it has been used so far it has enabled domestic customer leaks to be fixed in an average of 1.5 days, compared to 3 days where in-person visits only were used.

Data Project of the Year

What the judges said: “This was a clear winner – an initiative that shows how innovation can be turned into real customer benefits, with the customer engaged in the solution.”

What the judges said: “The project really showed how data is a resource that can be used to move the business forward. It was impressive how data was harnessed from different sources and then presented very accessibly.”

Name of the project/initiative/technology

Name Result

Intellistorm Waterscan Finalist

Slowing the fl ow in the Calder Valley Yorkshire Water Highly Commended

The Northumbria Integrated Drainage Partnership

The Northumbria Integrated Drainage Partnership

Finalist

RainScape Welsh Water Capital Delivery Alliance

Winner

Waste Water Network Monitoring Severn Trent Water Finalist

Name of the project/initiative/technology

Name Result

Energy Demand Management Severn Trent Winner

The future of the water cycle in the UK

Scot-Consult Finalist

Swansea Bay Wind Turbine Welsh Water Capital Delivery Alliance

Finalist

Energy Effi ciency Monitoring System (EEMS)

Anglian Water Services Finalist

Drainage & Flood Prevention Initiative of the Year

Energy & Carbon Initiative of the Year

Drainage & Flood Prevention Initiative of the Year

WINNERSevern Trent – Energy Demand ManagementThe Energy & Carbon Initiative of the Year award was given to Severn Trent Water for its energy demand management work to deliver over 20MW of energy fl exibility which balances supply and demand on the National Grid. Using innovative technology that enables equipment such as pumps, motors and blowers to automatically adjust their energy use second-by-second, the utility is providing vital fl exibility to the UK’s energy system while delivering fi nancial benefi ts and carbon savings. The project has included two types of demand response - Dynamic Firm Frequency Response and Short Term Operating Reserve; as well as the fi nancial and environmental benefi ts, the data from the project has identifi ed further energy effi ciency opportunities for the utility across its asset base.

WINNER RainScape – Welsh WaterThe Drainage and Flood Prevention Initiative of the Year award went to Dwr Cymru Welsh Water for its RainScape project, which has retrofi tted sustainable drainage and surface water separation features into the urban environment of Llanelli. The project includes green infrastructure and separate roof drainage separation at homes, local businesses and schools, as well as a new £1.3km stormwater tunnel through the centre of the town, all of which is reducing the burden of surface water on the sewer system. The scheme has separated surface water from the sewers in 42 hectares of the town, reducing peak fl ow in the sewer by 6,000 litres per second and signifi cantly improving fl ood resilience.

Energy & Carbon Initiative of the Year

What the judges said: “This is an initiative that connects natural capital with infrastructure in a way that delivered benefi ts for the whole community; it truly is an example for others in the water industry to follow.”

What the judges said: “This initiative shows how the water industry can play a positive role in the energy fi eld – it’s not only ambitious, but it is really making it happen and delivering strong progress.”

Sponsored by

Sponsored by

7

Name of the project/ initiative/technology

Name Result

Enabling a competitive water market MOSL and CGI Winner

NWG Innovation Festival Northumbrian Water Group Highly Commended

The Northampton Pilot - Systems Thinking

Anglian Water Kier Clancy Docwra Alliance

Finalist

Woolmans Wood mains replacement scheme

Southern Water and Clancy Docwra

Finalist

Business Intelligence Strategic Partnership

South West Water and Hitachi Consulting

Finalist

Name of the project Name Result

Greener Grangetown Water Sensitive Urban Design

Cardiff Council, Dwr Cymru Welsh Water, NRW, Arup, ERH Communications and Civil Engineering Ltd

Winner

Hook & Johnston Wastewater Treatment Works - Growth Projects

Welsh Water Capital Delivery Alliance

Finalist

The Elan Valley Aqueduct (EVA) Rehabilitation Project

Severn Trent Water & BNM Alliance

Finalist

Ambergate Reservoir Renewal One Severn Trent (Severn Trent Water, Laing O’Rourke & NMCNomenca)

Finalist

Shieldhall Strategic Tunnel Glasgow Tunnel Partnership - Costain Vinci Joint Venture / AECOM

Finalist

Alliance & Partnership Initiative of the Year

Engineering Project of the Year

8

Alliance & Partnership Initiative of the Year

WINNERGreener Grangetown – CardiffThe Greener Grangetown Water Sensitive Urban Design project was a retrofit sustainable drainage scheme located in a dense urban area near Cardiff city centre. It used green infrastructure to future proof the drainage network, removing 4.4 hectares of impermeable area from the combined sewer whilst delivering improved ecology and biodiversity. The scheme comprised twelve residential streets, intercepting surface water runoff from roofs and highways and conveying it into a total of 108 individual rain gardens, which cleanse the water before discharging it into the River Taff.

WINNER MOSL and CGIMOSL and CGI were rewarded for the project to design, build and deploy the IT system that enabled the creation of England’s new non-household retail water market. This central system – known as CMOS - was required to give 1.2 million businesses the opportunity to switch water supplier for the first time; it needed to be complete in time for the opening of the shadow market in October 2016, and then run seamlessly when the market opened for real in April 2017. Holding data on 2.7 million water supply points and enabling 1,000 and 2,000 switches per week, the system’s creation and implementation was a truly collaborative effort which required input from all the water companies and many more stakeholders, with MOSL and CGI at the centre.

Engineering Project of the Year

What the judges said: “The retail market opening was the biggest game in town and had to succeed. It was a complex and large scale challenge but the multiple partners involved in this project – from both the public and private sectors – really stepped up.”

What the judges said: “This project is a breath of fresh air – it’s achieving outstanding results in an area where others are struggling to deliver. It’s an industry-leading initiative which is great for the community and the environment. We think it’s marvellous.”

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gallifordtry.co.uk

Water specialists

Proud sponsor of the Water Industry Achievement Awards

As one of the leading providers of design, engineering and

construction to the UK’s water and flood management sectors,

Galliford Try understands that people are the key factor behind the

most successful schemes.

That is why we are delighted to celebrate the successes of other

businesses who share our proactive approach by sponsoring the

‘People Initiative of the Year’ category at the prestigious Water

Industry Achievement Awards.Beckton sewage treatment worksBeckton sewage treatment worksBeckton sewage treatment worksBeckton sewage treatment worksBeckton sewage treatment worksBeckton sewage treatment worksBeckton sewage treatment worksBeckton sewage treatment worksBeckton sewage treatment worksBeckton sewage treatment worksBeckton sewage treatment works

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Name of the initiative/technology Name Result

Online Zetasizer for fully automated coagulation control

Severn Trent Water and Malvern Panalytical

Winner

Applications Of Flow Cytometry Northumbrian Water Finalist

HUBER Disc Thickener S-DISC HUBER Technology Finalist

Igloo Lanes Group Finalist

Soneco - Electrolysis & Ultrasound for effective P Removal

Southern Water and Power & Water - UKWIR Initiative

Finalist

Handheld Non-Destructive Testing of Electro Fusion Joints

Scottish Water, CWA and Impact Solutions

Finalist

Dalmacoulter Resilience Scheme: PipeDiver Inline Inspection

Scottish Water and the Caledonia Water Alliance

Finalist

Name of the project/ initiative/technology

Name Result

Intelligent Traffic Lights Kier Integrated Services Finalist

Satellite Leak Detection SUEZ & Utilis Corporation Finalist

Wessex Water’s supply grid and optimiser technology

Wessex Water Services Finalist

AMA Growth Alliance Digital Transformation

EWM Alliance Finalist

CENTAUR Environmental Monitoring Solutions (EMS)

Winner

Microvi MicroNiche Engineering Platform for Nitrate Removal

Microvi Biotechnologies Highly Commended

Most Innovative Use of an Existing Technology

Most Innovative New Technology of the Year

Most Innovative Use of an Existing Technology

WINNERCENTAUR – EMSEnvironmental Monitoring Solutions Ltd (EMS) took home the coveted Most Innovative New Technology of the Year award for its CENTAUR system for local urban flood risk reduction. CENTAUR – which was developed with the help of EU funding – is an intelligent autonomous system which uses an algorithm to analyse local level data and control the flow of water using smart flow control gates. The solution can be retrofitted into confined urban spaces in order to limit CSO spills, complement storage and SuDS solutions and reduce the need for expensive and space-consuming new tanks. A number of CENTAUR systems can be linked together to form intelligent wastewater networks.

WINNER Online Zetasizer for fully automated coagulation controlSevern Trent Water and Malvern Panalytical took home this award for their development of the Online Zetasizer: a fully automated, on-line analyser system for the measurement of Zeta Potential, a parameter which helps optimise coagulation and clarification processes in treatment plants. The Online Zetasizer is now installed at four major surface water treatment works within Severn Trent, and is a commercially available product. It provides the capability to both optimise chemical usage in coagulation and clarification, and manage risk in these processes.

Most Innovative New Technology of the Year

What the judges said: “This is strongly innovative, ambitious work which has achieved tangible results. It’s starting to reap benefits after several years of hard work from those involved.”

What the judges said: “This technology is just the sort of thing that the water industry needs to be using if it wants to improve performance in AMP7. It’s about optimisation and making the best use of existing assets; it represents the sort of smart approach we all need.”

11

Name of the project/ initiative/technology

Name Result

Water Process Technican Trailblazer Delivery

Severn Trent Finalist

Great Place To Work programme Northumbrian Water Group Finalist

‘Skills for the Future’ - the Young Water Dragons Competition and Award

Future Water Association Winner

Anglian Water's sponsored courses and apprenticeships

Anglian Water Finalist

Menopause - Removing the Taboo Severn Trent Finalist

Name of the initiative Name Result

Virtual Reality Site Inductions

Morrison Construction Finalist

Employer Project Induction Centre (EPIC)

Tideway, in partnership with Active Training Team

Finalist

Wellbeing App Initiative Lanes Group Joint Winner

Roadworks safety initiative Wessex Water Finalist

Lone Worker App Morrison Utility Services Finalist

New Cable Strike Avoidance Tools

Affinity Water Joint Winner

People Initiative of the Year

Health and Safety Initiative of the Year

12

People Initiative of the Year

JOINT WINNERSLanes Group & Affinity WaterThere were joint winners in this category, where the judges were unable to split two particularly strong entries. It was agreed to divide the spoils: Lanes Group were recognised with Health and Wellbeing Initiative of the Year, while Affinity Water received Safety Initiative of the Year.

Lanes Group’s winning initiative was the Wellbeing App, which saw field workers logging on to thier mobile device required to answer a question about how happy they feel; those who say they are unhappy are offered support. Affinity Water won with its development of Cable Strike Avoidance Tools, which guard against the safety risk of water workers accidentally cutting into electricity cables. The utility worked with tool specialists PF Cusack and JAFCO to develop two new tools for clamping and cutting pipework which are insulated against 10,000 volts.

WINNER Future Water AssociationThe People Initiative of the Year award went to the Future Water Association for its ‘Skills for the Future’ project, an initiative aimed at finding future creative thinkers, leaders and entrepreneurs of the water sector among the younger generation. The organisation created a ‘Young Water Dragons’ competition for young people aged 11 to 16, in which teenagers with an interest in Science, Technology, Engineering and Mathematics (STEM) subjects were encouraged to apply their minds to water challenges, with the help of mentoring from individuals from participating companies in the water industry. Teams from 15 schools took part in the inaugural version of the competition, with the final awards given out at the national Big Bang Fair; the programme is set to be extended in future years.

Health & Safety Initiative of the Year

What the judges said: “At a time when the number of engineers in this country is dangerously low, this initiative is helping to develop the next generation of water industry leaders. It’s laudable, inspiring for young people and we look forward to seeing the results in years to come.”

Sponsored by

Name of the project/ initiative/technology

Name Result

Building an Innovative Renewable Energy Ecosystem

GENeco (Wessex Water) Finalist

Aberystwyth Wastewater Treatment Works (WwTW) Sludge Project

Welsh Water Capital Delivery Alliance

Finalist

HUBER Disc Thickener S-DISC at Stratfield Milcote STW

HUBER Technology Finalist

INCOVER Isle Utilities and Aimen Winner

Name of the initiative Name Result

“Together we know h2ow” – A water and farming partnership initiative to secure long-term water resilience

South East Water Winner

Integrated Water Supply Grid Wessex Water Services Finalist

Resilient and Dynamically Adaptive Water Distribution Networks for a Sustainable Future

Bristol Water, Cla-Val & Imperial College London

Finalist

Super Splash Heroes Northumbrian Water Finalist

Energy Efficiency Monitoring System (EEMS)

Anglian Water Services Finalist

Sludge & Resource Recovery Initiative of the Year

Water Resilience Initiative of the Year

Sludge & Resource Recovery Initiative of the Year

WINNERSouth East Water – Together we know H2OwSouth East Water took the first-ever Water Resilience Initiative of the Year award with this collaborative project to reduce the levels of metaldehyde in catchments. The water company took the unusual step of embedding expert staff from Natural England into its environmental team as catchment sensitive farming officers. The expanded team then carried out a comprehensive communications programme with farmers, aimed at changing behaviour on their use of slug pellets and other pesticides. The programme included face-to-face visits where team members conducted demonstrations of alternatives to metaldehyde. Since the project began it has engaged with 210 farms a year, helping to improve water quality at 51 out of 75 sample points where metaldehyde was previously found.

WINNER INCOVER – Isle Utilities & AimenThe Sludge & Resource Recovery Initiative of the Year – a new category for the awards in 2018 – went to Isle Utilities and Aimen for their involvement in the INCOVER project. INCOVER (Innovative Eco-Technologies for Resource Recovery from Wastewater) is a three-year collaborative project, worth 7.2M Euros and funded by the European Commission, involving 18 partner organisations from seven countries in Europe. It is developing innovative and sustainable added-value technologies for recovering nitrogen, phosphorus, biomethane and energy as well as water for irrigation; the resources are being used to make useful products such as bio-plastics, citric acid, biofertilizer, biochar and activated carbon. The project is due to complete in May 2019, and has already demonstrated some impressive results, including a 70% nutrient recovery rate from wastewater using functionalised hybrid polymeric materials as sorbents.

Water Resilience Initiative of the Year

What the judges said: “This project reveals innovative thinking in a field in which there is a lot of focus at the moment. It provides a glimpse of how circular economy solutions can be applied to eliminate waste in a process.”

What the judges said: “It’s great to see the water sector and agriculture working together effectively and this is an excellent example of how collaboration between varied stakeholders can have multiple benefits.”

13

Name Result

Aqualogic (WC) Finalist

NM Group Winner

Water Direct Finalist

Morrison Utility Services Finalist

Lanes Group Finalist

Atkins Finalist

Water Contractor of the Year

14

Water Industry Contractor of the Year

WINNER NM GroupNM Group scooped the Water Industry Contractor of the Year award on the back of an impressive financial and operational performance in the last year. The company, which provides services to the water industry as NMCNomenca and Nomenca, achieved a 40.1% increase in turnover in 2017 and a 45% boost in profitability over the same period. It is leading the way on modular offsite construction with its Skilled Assembly in a Factory Environment (SAFE) approach, and also earned praise for its innovative work on the Elan Valley Aqueduct Scheme for Severn Trent. The company’s training and development of young people, including apprentices, and its excellent health and safety record were also contributors to it walking off with the prize.

What the judges said: “This is a company that has turned in an impressive all-round performance, with good financials, innovative approaches and lots of evidence of how it has delivered for its clients and made a measurable difference in the water sector.”

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SEE YOU NEXT YEAR!

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