The Wearable Experience: Lessons from Smartwatch and Fitness Band

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This session will discuss key findings from research on current users of smartwatches and fitness bands, as well as lessons learned through the development of various wearable devices from Qualcomm Technologies, Inc. We will highlight the various types of wearable users, what features they are using and why, current user behaviors, and key opportunities for improving the wearable experience. Watch this presentation on YouTube: https://www.youtube.com/watch?v=jlY630Opv2U&list=PLxeazpXYyqtNm2EnCbfSzy7aKOkHjiaSi&index=25

Transcript of The Wearable Experience: Lessons from Smartwatch and Fitness Band

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The Wearables Experience: Lessons from Smartwatch & Fitness Tracker

Gini Keating Principal User Experience Researcher, Qualcomm Technologies, Inc. (QTI)

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The Qualcomm Toq smartwatch is a product of Qualcomm Connected Experiences, Inc. TIMEX is a registered trademark of Timex Group USA, Inc. in the U.S. and other countries. IRONMAN and M-DOT are registered trademarks of World Triathlon Corporation.

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8 Source: Qualcomm Office Regular 9 point

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9 Source: Qualcomm Office Regular 9 point

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11 Source: Qualcomm Office Regular 9 point

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Smartwatch Personas

Nicole Discreet

Mike Tech Savvy

Wendy Connected

Richard Swiss Army Knife

“When in meetings, I need discreet notifications when my kids text me”

“I need to have the latest and greatest technology”

“I almost always have the watch on my wrist to connect me to texts, emails, social networks”

“I want to remotely control nearby devices: phone, TV, lights…”

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5. Email Notifications

6. Calendar Reminders

7. Chat Notifications

Control Music on Phone

Control Home

Voice Memos

Secondary

Smartwatch Use Cases

Primary

1. Incoming Text Messages

2. Time & Date

3. Social Media Notifications

4. Incoming and Missed Calls

Alarm

Picture Capture

Weather

Pedometer

Heart Rate Monitor

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Fitness Tracker Personas

Mary Weight Loss

Stacie Data Driven Athletic

Joe Needs Motivation

Tom Always Active

“I am motivated to lose weight by the end of the year”

“I track all my fitness activities & have dedicated devices for each of them”

“I want to be more active, but I don’t really have a fitness goal”

“I wants to monitor and improve my fitness routine”

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1. Track Activity

2. Progress in Relation to Daily Goal

3. Distance & Duration

4. Heart Rate

Stop Watch

Haptic Alarm

Route Mapping

Fitness Tracker Use Cases

5. Time

6. Calories Burned 7. Elevation 8. Pace

Review Data History

Sleep Tracking

Synching

Food Tracking

Water Tracking

Secondary

Primary

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For more information on Qualcomm, visit us at: www.qualcomm.com & www.qualcomm.com/blog

Thank you

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© 2014 Qualcomm Connected Experiences, Inc. All rights reserved.

Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and in other countries. Toq is a trademark of Qualcomm Incorporated. All Qualcomm Incorporated trademarks are used with permission.

Qualcomm Toq smartwatch is a product of Qualcomm Connected Experiences, Inc.

Timex Group USA, Inc.

TIMEX is a registered trademark of Timex Group USA, Inc. in the U.S. and other countries.

IRONMAN and M-DOT are registered trademarks of World Triathlon Corporation.

Featured screen images are simulated and subject to change.

Additional images supplied by Getty Images.