The Value of Modern Research in Sports Business
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Transcript of The Value of Modern Research in Sports Business
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Qualitative
ESPN Arizona Diamondbacks Navigate Research
ResearchThe Value of Modern
Research in Sports Business
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Clients
2
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Value and Impact
3
VALUE IMPACT
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Types of Qualitative Research
Biometrics EthnographyModern Focus Groups
Mobile
COLOR connection feeling
WHY?Understand the “why” behind behavior that
can’t be summed up in a drop-down check list
Looking for MORE?
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5
ESPN Football Ethnography StudyUnderstanding the consumption patterns of fans watching
games at home…
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ESPN: Objectives
6
ESPN wanted to find out consumption patterns of in-
home viewing of football. Key questions to answer:
Technology & football at-home viewing
experience
Is there a new living room
dynamic from technology?
What is the intersection of
fantasy football and watching
games?
How has technology
impacted in-game
advertisements?
Fan Technology
Compensation and what it
means
AD
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ESPN: Known Information/Usage Facts
7
Use of wireless phones to check sports scores is up
by 41%.
Those watching TV while also using a smartphone
skew younger.
Mobile phones tend to be used for social media, e-
mailing and shopping when coupled with TV viewing.
Those watching TV
while also using a
tablet skew older.
Use of the internet
to watch TV is on
the rise – up 9
ppts. since 2008
41% of people with a tablet and 38% of smartphone
owners use their device at least once a day while
watching TV.
Americans spent a total of 158 billion minutes on
mobile devices in July 2012, double that of the in the
prior July.
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ESPN: The Approach
8
8 Living Rooms
College
Pro
Approach: Live feed in
anther room, hidden
camera, and one-one
interviews at the end.
Demographics:
Additional Components:
Types of Devices:
Single Guy
Friend Groups
Distracted Couple
Pairs
Laptops TabletsSmart
phone
AD
Commercials Social Media Fantasy Apps
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ESPN: REPORT ELEMENTS
9
We looked up a commercial on the iPhone because it’s
funny. It’s an ESPN commercial about SportsCenter . - Bo
“”
The prevalence of digital
device usage overall has
carried over into football
viewing, assisting fans in
creating customized game
experiences.
Insights
QuotesVideos
Photos
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Missed Moments Due to Technology
In this video, the son is so consumed with his technology
that he misses a great moment in the game, which
impacts the experience for his father.
“You Missed It Joe”
Click the picture to watch the video and see the description on YouTube.
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Missed Moments Due to Technology
“I’ve come to grips that I’m going to miss
some crucial parts of games. I don’t
know – OF YET – a better way of dealing
with that.” - Joe
The older
generation doesn’t
understand the
technology
addiction.
Click the picture to watch the video and see the description on YouTube.
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Technology Integration
Fans do not yet realize how much time they spend
using their devices and technology.
Click the picture to watch the video and see the description on YouTube.
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How the Research Was Used
Learn about what
behaviors were
occurring in the living
room
Video Evidence +
Able to Share
Experiences with ESPN
Partners
Lens into sports fans’
living rooms to see
how they really act.
No self reporting.
Ways people use and
interact with digital
content while in their
own homes
Helped change ways
advertisers with ESPN
try to reach
consumers
Important insights into
how fans watch
games at home both
on TV & on second
screens
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14
Arizona Diamondbacks StudyUnderstanding reasons behind fan attendance…
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Arizona Diamondbacks: Objectives
OBJECTIVESMeasure incremental
impact on perception of D-backs since 2010
research.
Provide data to the D-backs for strategic marketing decisions.
Brand
Perception
Compare
Results from
2010
Elements to
Own
Attracting
More
Baseball Fans
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Arizona Diamondbacks: APPROACH
16
APPROACHRecruit fans and non-fans from the Phoenix
DMA using pre-determined target segments that the
Diamondbacks wanted to find out more
information.
Modern
Focus
Groups
Sports
Bar
30
Fans
Cash
Stipend
Local
Sports
Radio Host
Interviews
(Group +
Individual)
Reality
TV
Feel
HD
Videos
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Arizona Diamondbacks Quantitative Results
Did the Diamondbacks experience gains in the main areas
they focused on after the 2010 project?
0%
10%
20%
30%
40%
50%
60%
70%
Creates a fan
friendly
environment
Affordable
tickets and
concessions
Enjoyable fan
experience
Gives back to
the community
Being there in
person for
exciting
games
2010 2013
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Diamondbacks: REPORT ELEMENTS
18
“I follow the organization
because the team starts with the
organization. If the organization
makes poor management
decisions then the team is not
going to do well, no matter
what.”
“”
The Diamondbacks are seen
as the most family friendly
professional sports team in
town.
Insights
QuotesOne-on-One Interviews
Group Discussion Videos
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Setting the Scene…
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GROUP DISCUSSION – Fan Experience
20
Click the picture to watch the video and see the description on YouTube.
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ONE-ON-ONES – Community Involvement
21
Click the picture to watch the video and see the description on YouTube.
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How the Diamondbacks Used the Research
22
Continue to
Reinforce
Important Messaging
Helping to
Adjust
Advertising Content
Pursued
Community
Involvement Differently
Why Qualitative is Important for the Arizona Diamondbacks:
Identification of
Information Gap
Ability to Ask
Follow Up
Questions
In Real-Time
Provides Fan Insights
Beyond
Quantitative
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Break slide for biometrics research slide
23
Biometric Fan ResearchHeart rate monitoring, perspiration, and more…
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Biometrics Research Qualitative Methodology
24
Heart Rate
Monitoring
Temperature
Acceleration
Why is this Needed?
Understanding the missing link
between CAUSE and EFFECT in
fans’ in-game experience.
Perspiration
Voice Inflection
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Biometrics Research Qualitative Methodology
25
Navigate and Wasserman Media Group will measure fans’
biometric responses to games they attend in person and at
home in October and early November.
For every league, two fans will be monitored
at the game, and two will be monitored at
home. All will watch the same game.
2 2
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Qualitative
September 25, 2014 ESPN Arizona Diamondbacks Navigate Research
ResearchThe Value of Modern
Research in Sports Business