The Value of Distribution: A Framework for Market Access ... · Bad Debt Expenses. Annual Inside...
Transcript of The Value of Distribution: A Framework for Market Access ... · Bad Debt Expenses. Annual Inside...
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The Value of Distribution:A Framework for Market
Access and Development
Dr. Barry LawrenceLeonard & Valerie Bruce Chair Professor Program Coordinator Director of Thomas & Joan Read Center for Distribution Research & Education
Dr. Bharani NagarathnamInstructional Assistant Professor
Associate Director, Master of Industrial Distribution Program
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Agenda
Welcome Remarks Mr. Bill Bradford Summary of the Value of Authorized
Distribution Study (2003) Texas A&M Team Changes in the Market Value Study: Market Access and Texas A&M Team
Development Focus Area (2020) 2020 Value Study Deliverables and Timeline Comments & Questions Closing Remarks Mr. Bill Bradford
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Quantifying the Value of Authorized Distribution An Outlook of Electronics Industry Authorized Distribution Channel
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NEDA Value Study
Phase I: Identification of Perceived Value of DistributionStructured survey conducted in the year 2000 to identify the perceptions of the value that distributors bring to the electronics industry supply chain.
Phase II: Quantification of Distribution ValuesTo identify and measure the value created byelectronic distributors for their customers and suppliers
Study Period: Started : June 2000Completion : May 2003
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Phase I: Findings
Manufacturer Perception of Distributor Value1. Sales Effort2. Inventory Management3. Extending Credit to Customers4. Technical Support
Customer Perception of Distributor Value1. Inventory Management & Local Presence2. On-time Delivery3. Multiple Product Lines4. Long-term Relationships
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Phase I: Findings (cont.)
Distributor Perception of VALUE ADD to Manufacturers
1. Sales Effort2. Inventory Management3. Product Knowledge & Enhancement
Distributor Perception of VALUE ADD to Customers
1. Local Inventory & Inventory Management2. Customized Solutions3. Long-term Relationships4. Product Enhancements
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Phase II: Quantification of Distribution Values
Objectives
• Identification of Value Provided by Distributors • Empirical Quantification of the Value• Cost Savings / Cost Avoidance to Customers & Suppliers
Study to focus on • Customers• Manufacturers/Suppliers• Inputs/Suggestions from Distributors
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Distribution Value Calculator
Developed by Texas A&M Research Team The value calculations are divided into Customer and
Manufacturer calculators.NEDA Value Calculator
Customer Value Calculator
Manufacturer Value Calculator
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Customer Value Calculator
Inventory Management costs Convenience costs
Cost of capital Transportation
Warehousing Planning
Shrinkage Purchasing
Obsolescence Receiving and Inspecting
Inventory Insurance Accounting/ finance cost
Property Tax Negotiation/Switching cost
Warehousing Labor Product Availability
Expediting cost Value Added Services
Cost of line shut down Technical Support - Field Application Engineer
Kitting & Assembly services
Information Technology services
Design Services
Training & Educational Services
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Manufacturer/Supplier Value Calculator
Sales Effort Extending Credit
Manufacturer Outside Sales Accounting/Finances
Manufacturer Inside Sales Bad Debt Expenses
Annual Inside Sales Savings Opportunity Cost/Cash Cycle
Picking and Packing Orders
Inventory Management Value Added Services
Cost of Capital Sales Force
Warehousing Cost Demand Identification
Obsolescence Manufacturer Customer Service
Insurance Technical Seminars
Property Tax
Labor
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Customers (Total of 24)Contract Manufacturers <$1 billion >$1 billion
4 4
OEM <500 Million > 500 MillionIndustrial 2 2
Medical 2 2
Military 2 2
Telecom 2 2
Manufacturers/Suppliers (Total of 14)Technology Broadline NicheSemiconductor 3 3
Interconnect 1 2
Passive 2 1
Electro-Mechanical 2 0
Participant Matrix
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Customer Value Quantification
Major Categories:
Inventory Management Convenience Cost Value Added Services
Savings are quantified as a reduction in inventory, cost savings due to increase in convenience when using a distributor
Data is collected on different variables such as purchase volumes, lot sizes, fill rates, lead times and expediting costs, transportation, negotiation & switching cost
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Customer Type and VolumeInventory Savings
Convenience Savings
Total Savings
> 1 Billion, Contract Manufacturer Low 10.22 8.66 18.88
High 17.32 9.23 26.55
< 1 Billion Contract Manufacturer Low 9.15 6.78 15.93
High 11.93 13.72 25.65
> 500 Million OEM Customer Low 9.43 8.14 17.57
High 12.45 13.58 26.03
< 500 Million OEM Customer Low 10.61 7.49 18.10
High 15.03 12.56 27.59
Customer Savings
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Scenario Analysis
Various scenarios of customers yield different total savings
Savings depend on the size of the customer, purchasing methods, lot sizes, lead times, holding costs, etc.,
Value added services savings are calculated as cost to outsource or cost to build in-house expertise
Distribution Savings to customers ranges from 15% - 50%
The report will contain a detailed analysis of several customer scenarios
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Analysis
As the customers move from distribution to manufacturer direct:
Inventory increases Holding cost increases Turns decreases Expediting cost increases Probability of line shut down increases Convenience cost increases
All the above leads to distraction of the customer from “core competency” of manufacturing into other activities such as inventory management, planning etc.,
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Supplier Value Quantification
Major Categories: Sales Effort Inventory Management Extending Credit Value Added Services
Savings are quantified as increase in sales effort, increase in inventory and its associated cost, increase in cost of managing credit with large number of customers as opposed to small number of distributors
Data is collected on different variables such as purchase volumes, lot sizes, fill rates, lead times and expediting costs
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Supplier Savings
Supplier Type and Volume
Sales Effort Savings
Inventory Savings
Extending Credit Savings Total
Savings
Semiconductor Low 8.57 5.31 2.63 16.51
High 21.43 14.81 4.15 40.39
Interconnect Low 8.04 5.31 2.06 15.41
High 15.18 12.99 5.09 33.26
Passive Low 10.00 5.51 2.78 18.29
High 18.33 12.60 3.57 34.50
Electro-mechanical Low 7.39 5.43 2.51 15.33
High 18.75 13.71 4.67 37.13
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Scenario Analysis
Various scenarios yield different total savings to the suppliers
Savings depend on the size of the supplier, distribution methods, holding costs, number of customers etc.
Value added services savings are calculated as cost to outsource or cost to build in-house expertise
Distribution Savings to Suppliers ranges from 20%-70% The report contains a detailed analysis of several
scenarios
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Analysis
As the suppliers move from distribution to customer direct: Inventory increases Holding cost increases Turns decreases Sales effort increases Number of orders processed increases Departmental cost of sales, accounting and finance
increases Days outstanding increases Cash cycle increases
And Profits decrease!!!
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Conclusions
The value of authorized distributors can be traced to the followingelements:
Inventory Management Sales Efforts Information Management Convenience Credit for Small Customers Value Added Services
The quantification found that the savings from using an authorized distributor (expressed as a percentage of total volume) equaled:
20 to 70% for suppliers15 to 50% for customers
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Value to Customers and Suppliers
This tool was used by distributors, customers and suppliers to understand different operational cost structures
Determine the best case scenario of cost of holding inventory vs service levels to maximize customer service and profitability
Determine the value of the services that distributors provide
Understand when distribution makes sense as opposed to direct
Properly assign who should do what in the supply chain.
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From 2003 to 2020
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What has changed in the last 15+ Years?
Digitization of Sales / Operations / Service Some Value Added Services has become Standard New Value Added Services Increasing trend towards outsourcing
Innovation – Design – Engineering Customer Insights – Application – Analytics Sales – Marketing – eCommerce – Customer
Experience
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What has changed in the last 15+ Years?
Expanded - Value Added Services Advancements in Training, Education & Support Expanded Distributor Capability & Functions Light manufacturing / Custom Design & Assembly New Markets / New Applications / Software
Development Customer Experience / Engagement / Training
The Role of Millennials / Gen Z in the workforce
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2020 THE VALUE OF DISTRIBUTION:
A FRAMEWORK FOR MARKET ACCESS AND DEVELOPMENT
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Objective of the Study
Document the value of services electronic distributorsand manufacturers representatives provide in the electronics distribution supply chain.
This study will identify cost structures related to current and new services.
Quantify new areas such digitization of sales processes, focus on customer experience, new value-added services, development of analytics, software platforms & services, and demand creation.
The study will also develop an analytical framework for electronics market access and development.
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Focus AreasSales Effort Manufacturer Salesforce Sales Support Savings Picking and Packing Orders Customer Service Inventory Management Cost of Capital Labor Costs Warehousing Cost Obsolescence & Shrinkage Insurance & Taxes
Extending Credit Accounting/Finances Bad Debt Expenses Opportunity Cost/Cash Cycle
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Focus Areas (Cont.)
The increasing trend towards outsourcing has led to distributors taking more supply chain functions for both manufacturers and customers.
Supply Chain Services Light manufacturing Custom design and assembly Design and technical services Continuity guidance End-of-life management
Value Added Services Demand Identification &
Creation Market analytics Customer engagement Brand building Technical Seminars
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Study Design The study will evaluate small and large manufacturers and
manufacturer representatives to understand their perception of their role in the supply chain, perceived value and seek to quantify it.
The Texas A&M Research team will work with four distributors, 12 manufacturers and four manufacturer representatives to participate in the research study.
Both manufacturers and distributors will participate in the selection of companies.
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Study Design
Each of the companies studied will include an analysis of the distributor or manufacturer representative's value proposition based on select manufacturers.
All interviews will be conducted via telephone and data exchange in emails.
The results will be presented to the ECIA board, industry conference and published as a white paper, report, and trade articles.
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Deliverables Project Presentation to ECIA Leadership and Board
The Value of Distribution: A Framework for Market Access and Development - White Paper for Industry Executives
Final Report for ECIA and Study Participants
Presentation at Conferences [Two Event Travel Included]
Webinars – Results presentation [2 Online Events]
Two Articles for Publication in Trade Magazines
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Project Timeline
The proposed timeline for this project is 7 Months. Project updates and / or preliminary results can be
presented 4-6 months into the project. The project will involve four stages:
– Design: Input gathering from distributors, manufacturers, and manufacturer representatives.
– Data Collection: Distributor, manufacturers, and manufacturer representatives online surveys and phone calls.
– Analysis: Analyzing the data collected, calculator development, interpreting the results, documenting savings.
– Results: Publication / Dissemination: Final Report and Presentations.
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Value & Benefit of the Study The study can help manufacturers, manufacturer
representatives and distributors understand, quantify, collaborate and create efficiencies and value for customers.
The Framework will provide definition, description and quantification of market access through distributors and the value of services that distributors provide.
The methods & tools can be used by to understand different operational cost structures of going to market through distributors and manufacturer representatives.
Manufacturers can unlock significant value from distribution by building sales-channel strategy and execution.
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Comments & QuestionsThank you!