The Use of RFID Tuesday 6th October 2009 Omar Ali v1.00 South East Partnership Meeting.
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Transcript of The Use of RFID Tuesday 6th October 2009 Omar Ali v1.00 South East Partnership Meeting.
The Use of RFID
Tuesday 6th October 2009
Omar Ali
v1.00
South East Partnership Meeting
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Self-Service - Benefits• Improved customer service• Added value from staff activities• Improved stock circulation• Changes in the way the library space is used
Barcode Self-service• Barcode achieves approx 30-40% adoption• Barcode is single item transactions
RFID Self-service• RFID achieves 90+% issue• Multiple item processing• More intuitive, easier for patrons
RFID Self-Service Library Solutions
Meeting Library Service Objectives
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Intuitive, simple and accessible system
•Proven Self-Service in excess of 95%
•Choice of payment options
•Faster transactions – reduced queuing
Increased effectiveness of staff operations
•Less manual handling, more rewarding
Accurate, efficient stock management processes
•Improved circulation and increased stock issues
•Improved management reporting
Better utilisation of library buildings
• Space Planning & Control
Excellence in customer service
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• smartServe: 100% read from dedicated read aperture• Accessibility: DDA
• improved customer service
• Proven self-service > 90% QMU Edinburgh Huddersfield Blackpool Fylde RHU
Cardiff University
• Release staff time: delivering customer focused services
• Proven ability to deliver against KPIs – Huddersfield – Issues Vs Nos student • Proven functionality with all LMS – SIP2 compliancy
• Tag Apply – Simple Process – Quick – Receipting of Stock from Book suppliers
Intellident Smart Library Solution
RFID Self-Service: System Benefits
Security Solution
smartGate
• Slim line modern design
• Effective detection of all items
• Integrated audible and visual alarms
• Links to CCTV, lockable barriers
• DDA accessibility
smartGate Manager
• Software solution linked to security gates
• Alert at staff desk highlighted author/title information when gates alarm
• Audit report of items removed where security active
• Enhancing Stock Inventory system
Stock Management Handheld Generation 2
Library Handheld Terminal• Single integrated, lightweight design with flexible antenna, for ease of use
• Proven functionality: Inventory and search and seek operations
• Barcode Reader for Tag Apply function
• Proven integration with LMS
• Ease of finding items – time savings
• Quality of catalogue – Improved and managed easily
• Example Return on Investment
• Ability to Process 2000 items per hour in inventory or search and seek
• report of 248 “grubby” stock items, 148 were found on the shelves in just 1 ½ hours
New & Recent Developments
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smartAdmin Pro “Live”
• Web based remote management tool
• Status and transaction monitoring, statistical reporting, configuration
• Remote diagnostics and software upgrades by Intellident
smartBlade – On-Shelf Stock Management (smartBlade) “Live Pilot”
• Flexible deployment on existing shelves`• Instant inventory
• Potential for innovative staff and patron services
smartReader – Box Reader ( Pilot date TBC - Trafford Libraries)
• Reliable reading of 50 items within a box
• Improved accuracy and efficiency for back office applications
• Potential to tie into automated stock receipting
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Other Developments
Biometrics
Cashless Vending
• High security • Cost saving, No cards to replace• Tighter Control in shared Libraries• Convenient & Simple • No Data Protection issues
• Demand growing for cashless campus• RFID Self service optional solution• Uses sector within card to identify user• Faster payment / Auditing for finance• Multi Use card
ISO 28560
• Due for publication December 2009
• National Profile – barcode, set information and library identifier only
• Optional addition data elements – not recommended
• Intellident sit on BIC / CILIP Committee
• Committed to adopting standard upon ratification
• Seamless migration strategy
Self-Service: Example of Key Improvements
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Dealing with users enquiries
Managing resources such as books journals and websites, efficiently
Managing buildings, furniture and equipment Managing staff, - day-to-day, recruitment and selection, appraisals, disciplinary training and development
Managing budgets tighter with Improved control
Maintaining relationships with external bodies, such as suppliers
Contributing to academic course development and liaising with academic departments
Creating, updating and managing information resources - both electronic and printed;
Selecting, acquiring and cataloguing information using library and information service effectivelyAssisting researchers with literature searches using databases, printed resources and the internet
Delivering information and learning skills courses for students and staff
Contribution to the development of strategic plans for library and information resources
Participation in professional groups & networks
Rewarding and satisfying environment for team work
Rapid improvement in customer service delivery and satisfaction
Key Areas When Purchasing
Remember to
• Engage with the reference sites to understand their experience • Identify: Trained & Experienced RFID and dedicated Personnel that can
provide the support and experience for the project deployment and Implementation
• Use framework to provide quick reference and tender documentation : be clear on what is required, for delivery of the best possible and cost effective solution
Look Out For
• Service contracts that use contractors to support the main contract
• Reliability of systems, Down time and Service response figures• Future Proofing potential, ie: adding value to your investment, to be
innovative and capable of supporting new standards and developments
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Copies of this presentation are available please email
Omar Ali [email protected]
Or call07824 845 926
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www.Intellident.co.uk/library
Intellident library solutions.Making libraries accessible for everyone.