The University of Queensland Library · The University of Queensland Library uses the term Cybrary...

We link people with information

The University ofQueensland Library

Annual Report 2004

The Library’s Purpose

ValuesCommitment to excellenceWe are committed to providing the best possible service toour clients. We recognise jobs well done.

Teamwork and Personal ResponsibilityWe work together, with each individual taking responsibilityfor her/his work and the team’s success.

Flexibility and InnovationWe encourage innovation and respond creatively to newchallenges.

Open communicationWe promote open, appropriate and timely communication toengage and inform staff and our clients.

Staff developmentWe provide training opportunities for all staff to develop theirknowledge and skills.

AccountabilityWe use resources in an effective, ethical and responsiblemanner.

EnvironmentWe create and maintain a safe, supportive and welcomingenvironment.

DiversityWe embrace diversity and treat each other and our clientswith respect.

IntegrityWe value honesty and confidentiality in our relationships withstaff and clients.

The University of Queensland Library uses the term Cybrary to describe its integration of cyberspaceand physical space, virtual and real information resources and online and in-person service delivery.The University of Queensland Cybrary delivers client-focused, innovative information products,services and programs of the highest quality that are integrated with, and central to, the University’steaching, learning, research and community service activities. The Cybrary facilitates excellence inteaching, creates an appropriate learning and research environment, anticipates and responds tostudent learning and research needs, contributes to positive graduate outcomes and provides theinformation infrastructure necessary for leading edge research activity.

MissionWe link people with information, enablingthe University of Queensland to achieveexcellence in teaching, learning, research andcommunity service.

The Library’s Priority Areas• Deliver innovative information products and

advisory and consultancy services integratedinto the University’s teaching, learning,research and community service activities.

• Provide real and virtual collections andphysical facilities and infrastructure to supportnew teaching and learning modes, enhanceresearch productivity, quality outcomes andstudent experiences, particularly forinternational and postgraduate students.

• Ensure best practice people and resourcemanagement and information andcommunications technology deployment.

Annual Report, University of Queensland Library, Brisbane:University of Queensland 1961 -ISSN: 1443-3257

1The University of Queensland Library Annual Report 2004

Contents

From the University Librarian 2

Library Committee 4

The Cybrary: an Overview 6

Empowering our Clients 8

Real and Virtual Help 12

Delivering on Service 14

Fitting Facilities 18

Building the Collections 22

Supporting Research 25

Promoting the Cybrary 28

Working Together 30

Sharing Expertise 33

Forging Community Links 36

A Matter of Quality 39

Maximising Staff Contributions 42

Appendices1. Organisational Structure 472. Facts and Figures 483. Cybrary Staff 504. Publications and Presentations 535. External Involvements 556. Our Supporters 587. Visitors 60

Key to Abbreviations used in this report:ALIA Australian Library and Information AssociationARMUS Architecture and Music LibraryAVCC Australian Vice-Chancellors CommitteeAVEL Australian Virtual Engineering LibraryCAUL Council of Australian University LibrariansDHPSE Dorothy Hill Physical Sciences and Engineering

LibraryECOB Graduate Economics and Business LibraryEPSA Engineering, Physical Sciences and ArchitectureHML Herston Medical LibraryIFLA International Federation of Library Associations

and InstitutionsISRAP Information Skills for Researchers and

PostgraduatesNRAVS Natural Resources, Agriculture and Veterinary

ScienceNSW New South WalesOCLC Online Computer Library CenterOUP Oxford University PressPAH Princess Alexandra HospitalQULOC Queensland University Libraries Office of

CooperationSS&H Social Sciences and Humanities LibraryUK United KingdomUQ The University of QueenslandUQL The University of Queensland LibraryUSA United States of AmericaVALA Victorian Association for Library AutomationWA Western Australia

2 The University of Queensland Library Annual Report 2004

From the University Librarian

The year 2004 saw many notable achievements. Itwas a year of meetings and greetings with severalseminars and conferences. The UQL Cyberschoolheld its second annual seminar in early August. Itstheme was Winning Ways and key speakers ad-dressed ways in which successful methods of advo-cacy could be used to create vibrant library servicessupporting student learning. The Australian Libraryand Information Association Biennial Conferencewas held at the Gold Coast. Challenging Ideas werethe focus of the papers presented. Staff from TheUniversity of Queensland Library were representedas Chair and Committee members of the Organis-ing Committee and several staff spoke at the con-ference, which was pronounced extremely success-ful both from financial and professional perspec-tives. In November, a highly successful seminarentitled ‘Delectable Designs’ Trends in Library Build-ings was held at the award-winning Ipswich campus.New approaches to library building design wereexplored. Speakers included architects and librar-ians who shared their trials and tribulations andenlightened participants on the good, the bad andthe ugly in current library design.

The Library Review was also a focus for activity.The Self-Review completed by library staff identi-fied achievements and opportunities for improve-ment. Comments on the final report were stillbeing prepared at year’s end but in general theLibrary was highly commended on its achievements.

The Cybrary website continued to be developed.Focus groups were conducted to explore its impacton users and new approaches were implemented.A ‘Hot Tip’ for effective searching was added. Theuse of the website continued to grow with over 41million pages being viewed, an increase of 30% on2003 use. The major growth occurred in use fromcomputers located outside the university networkas students and staff took opportunities of remote

learning and research opportunities. eJournal accessexpanded to over 24,000 titles while print titlesbeing acquired continued to decrease in number.

The trial of use by medical students in remote areasof diagnostic tools loaded on to personal digitalassistants (PDAs) proved extremely successful andattempts were being made to source funds so thatthe program could be continued on a permanentbasis. SMS messaging for library notices to be sentto mobile phones was also trialled late in the year.Its effectiveness will be monitored in 2005.

The Fryer Friends held excellent functions focusingon research projects including the Miss Australiaquest and on key individuals like Denis Murphy.The Fryer collections were exploited on theseoccasions and community influence extended.

This is the eleventh and last annual report I havepresented on behalf of the Library. I leave theUniversity on 28 January 2005 to become theTrenholme Director of Libraries at McGill Univer-sity in Montreal, Canada. I thank all our clients, thestaff and students of The University of Queensland,for using and appreciating the services provided. Ithank all who have facilitated the delivery of excel-lent services, in particular the Vice-Chancellor,Professor John Hay, and the Senior Deputy Vice-Chancellor, Professor Paul Greenfield, as well as themany people in all the support services. Above all, Ithank each and every one of the Library staff forconstantly going the extra mile. I wish the Cybraryand the University every success in the future.

Janine SchmidtUniversity Librarian

“I wish the Cybrary every success in the future.”


The award-winning UQ Ipswich Library at night


Library Committee

Terms of Reference• To advise the University Librarian on the library requirements of the University• To consider and advise on the conditions of use of the Library• To consider and advise on such other matters as the Board, the senior executives

and the University Librarian may refer to it• To transmit to the Board a report consisting of the minutes of its meetings which

involve recommendations to the Board or matters to which it desires to draw theattention of the Board.

In early 2004, the Academic Board accepted thereport finalising the Review of the Library Commit-tee conducted at the end of 2003.

The following recommendations were accepted:1. That the Library Committee be a committee ofthe Academic Board.2. That the Terms of Reference of the LibraryCommittee be:• To advise the Board and the University

Librarian on matters relating to theUniversity’s requirements with respectto the Library

• To consider and advise the Board and theUniversity Librarian on library policy mattersand the conditions of use of the Library

• To serve as a means of communicationbetween the University community and theLibrary.

3. That the composition of the Library Committee be:Ex Officio:• President of the Academic Board, or Deputy

President of the Academic Board (Chair)• University LibrarianOther Members:• One representative at a senior academic

level, nominated by each Faculty and theInstitute of Molecular Biosciences andappointed annually by the Board

• One representative from the alumni of theUniversity, nominated by the President of theBoard and appointed annually by the Board

• One undergraduate student nominated bythe president, University of QueenslandUnion

• One postgraduate research studentnominated by the Postgraduate StudentsArea Committee

• One postgraduate coursework studentnominated by the Postgraduate StudentsArea Committee.

The Academic Board noted that the Committeeshould not only continue its role as a link betweenthe Library and the University community, but thatit should be expanded. The expanded communica-tion role was informally implemented in 2004. Theformal recommendations will be implemented fromthe first meeting of the Library Committee in 2005.

The Library Committee met four times during theyear. Matters discussed during the year included theupdated Computer and Internet Access Conditions ofUse information available from the Cybrarywebsite, the upgrade of computing facilities in allbranch libraries, the Cybrary outreach activitiesincluding the UQL Cyberschool program, copyrightlegislation and the impact caused by the US FreeTrade Agreement, the Library staff perceptionssurvey, as well as the Review of the Library.

The Library valued highly the contributions made bythe University community through this forum.


2004 Committee MembershipEx OfficioDeputy President of the Academic Board (Chair) Professor Sue SpenceSenior Deputy Vice-Chancellor Professor Paul GreenfieldUniversity Librarian Janine Schmidt

Other MembersOne representative at a senior level from each Faculty elected annually by the Academic Board

Faculty of Arts Associate Professor Lynne HumeFaculty of Biological and Chemical Sciences Dr Leigh WardFaculty of Business, Economics and Law Dr Keith FletcherFaculty of Engineering, Physical Sciences and Architecture Professor Richard MorganFaculty of Health Sciences Professor John Pearn

Associate Professor Bruce Charles (from June)Faculty of Natural Resources, Agriculture and Veterinary Science Dr Robert FletcherFaculty of Social and Behavioural Sciences Professor Candi Peterson

Two persons elected annually by and from the Academic Board Dr Nan BahrProfessor Susan Hamilton

One representative from Alumni Association also a member of Convocation Fiona Walker

One undergraduate student nominated by President, UQ Union Michael Wright

One postgraduate student nominated by the Postgraduate Students Area CommitteeEliza Matthews

Secretary Noela Yates

Library Committee Members from left:Professor Richard Morgan, Dr KeithFletcher, Janine Schmidt, AssociateProfessor Bruce Charles, Professor CandiPeterson, Professor Sue Spence, Dr LeighWard, Noela Yates, Professor SusanHamilton, Associate Professor LynneHume and Dr Nan Bahr


The Cybrary: an Overview

The University of Queensland Cybrary delivered client-focusedinnovative information products, services and programs of the highestquality, integrated with and central to, the University’s teaching,learning, research and community service activities.

The Library StructureThe Cybrary operated 13 branch libraries on the StLucia, Gatton and Ipswich campuses, in the threemajor teaching hospitals and at the Dental School.The Cybrary also managed the University Archives.The hospital libraries were jointly funded by theCybrary and Hospital authorities and managed bythe Cybrary. Service points were operated at theToowoomba Base Hospital and the QueenslandHealth Central Zone Rural Health Training Unit atRockhampton Base Hospital. Small collections weremaintained at Heron Island and Stradbroke Island tosupport researchers in situ. Three warehouses atthe St Lucia and Ipswich campuses stored lesserused material.

The University Librarian reported to the SeniorDeputy Vice-Chancellor. Close links were main-tained with the Deputy Vice-Chancellor (Aca-demic), the Deputy Vice-Chancellor (Research) andthe Deputy Vice-Chancellor (International andDevelopment). The appointment of a Pro-Vice-Chancellor for Ipswich towards the end of the yearcommenced a new communication process in thisregard. The Library was represented on FacultyBoards and other University committees. Advicewas received from committees for each branchlibrary and from the Library Committee of theAcademic Board. The management committees forthe hospital libraries were of particular significance.

The organisational structure within the Libraryconsisted of three subject based information group-ings: Social Sciences and Humanities Services,Biological and Health Sciences Services, and thePhysical Sciences and Engineering Services, andthree centralised support sections: Corporate

Services, Information Access Service and the Li-brary Technology Service. The Library ManagementGroup consisted of the University Librarian, plusthe executive managers of the subject-based group-ings and the centralised support sections (seeOrganisational Structure on page 47 for more details).

Corporate Services was responsible for strategicplanning, human resource management and staffdevelopment, facilities planning and management,research and development activities, financialmanagement, coordination of information skillstraining and communication activities.

The Information Access Service coordinated collec-tion development, information management, circu-lation, document delivery and website activityacross the Cybrary. It was responsible for theacquisition of all library materials, as well as theassociated access mechanisms—including theCybrary catalogue—as part of the management ofthe integrated library system. Copyright advice andeducational programs on copyright were providedto the University community.

The Library Technology Service managed the Li-brary’s information and communication technologyenvironment, eZones (learning spaces with com-puters) in the Duhig Building and the AskIT comput-ing help and training service for students. It alsoprovided IT training for library staff and managedthe Library’s cluster of servers.

A total of 249 equivalent full-time staff delivered arange of client-focused services to the Cybrary’sclients.


The ClientsIn 2004, the Cybrary registered 86,884 clients,collectively representing one of the largest librarymemberships in Australia. Clients included 34,000students, approximately 24% of whom were post-graduate and 14% international, as well as over5,000 academic and general staff of The Universityof Queensland. Other client groups included UQalumni, staff from the major teaching hospitals andthe Research Institutes and Centres, visiting aca-demics and the wider community. Over 160,000Queensland high school students had access to avariety of services via the UQL Cyberschool. TheCybrary assisted other Australian and overseaslibraries, universities and organisations throughreciprocal borrowing schemes and its interlibraryloans service.

The varied clientele brought different needs andvariations in service demands. The Cybrary activelyresponded to the dynamic demands on its services.Liaison librarians worked with the Schools and Facul-ties to ensure an excellent understanding of informa-tion needs related to teaching, learning and research.

The ServicesThe Cybrary delivered a wide range of high qualityservices to its clients. It actively supported flexiblelearning by guiding students and teachers to re-sources and services. Course readings were in-creasingly made available online. Past exam paperscontinued to be available from the Cybrary website.High Use collections located in branch librariesprovided access to print copies of textbooks andrecommended readings. Information skills programsat all levels were linked to the University’s graduateattributes and integrated into teaching programswhere possible and appropriate. Over 50,000places were filled at training programs provided in2004. Information desk services in all branch librar-ies, as well as AskIT help desks on each campus,provided assistance to students both in-person andonline. Publications, including FindIts and UseIts,were available in both print and online versions toguide students in accessing information in specificdisciplinary areas. Excellent physical facilities providedan environment conducive to learning and attractedover 3.4 million visitors during the year. This wasnotable given the expansion of the online collectionand demonstrated that the provision of appropriatespaces is vital to effective learning.

The Cybrary provided access to significant collec-tions at research level in many disciplinary areas,reflecting areas of existing and emerging strengths.Access was optimised for both on and off campusresearchers. The specialised ISRAP training pro-gram (Information Skills for Researchers and Post-graduates) continued to be popular. Training in theuse of EndNote (personal reference databasesoftware) was a vital component of the program tosupport research. Special accommodation—includ-ing lockable desks, computer and print facilities, andprivate and group study rooms—was available inmany branch libraries. The Library also providedaccess to over 1,300 computers, laptop ports andwireless connectivity.

The Cybrary’s website facilitated 24x7 access forboth local and remotely located students and re-searchers. Twenty service points were staffed up to84 hours per week. Services included client infor-mation assistance, loans of materials, photocopyingand printing, displays of new materials, informationskills training programs, computer help and trainingthrough AskIT, offair recordings of free-to-air andcable television, and personalised updating services.An efficient electronic document delivery service(provided gratis) extended the boundaries of theCybrary in support of UQ research. Items not heldwere obtained from other libraries.

The Cybrary’s opening hours reflected changing patternsof demand, supporting students undertaking summersemester programs and researchers in the winter break.

The CollectionThe Cybrary’s excellent collection constituted oneof the largest academic collections in Australia andby far the largest in Queensland. It included overtwo million physical volumes and an ever-expandingelectronic collection. Access was provided to over34,000 journals (of which 24,000 were electronic),around 800 networked databases and over 300,000electronic books. A comprehensive virtual refer-ence collection, along with the print referencecollection, assisted many clients in locating defini-tions, quotations, statistics, places and dates. Themultimedia collection included one of the largestcollections of video and DVD recordings of anyAustralian university library (around 28,000 videos/DVDs). The Cybrary’s special collections, located inthe Fryer Library, included manuscripts and rarebooks, photographs, architectural plans, theses andmicroform collections.


Empowering our Clients

Information skills programs enhanced student learning and assistedwith the attainment of the University’s Graduate Attributes.

Information SkillsInformation skills classes continued to be a vitalcomponent of the service delivery to staff andstudents. Liaison librarians attached to each Schoolworked closely with teaching staff to increaseawareness of the availability of information skillstraining sessions. The dramatic increase in classesand attendees in 2004 was an indication of theirsuccess. Library staff trained in excess of 51,000people in 2,686 classes. This represented a 16%increase on the number of attendees in 2003 and an11% increase in the number of classes, workshopsand tours. It was noted that attendance at informa-tion skills sessions since 1998 has almost tripled (up295%).

Classes included course-specific sessions for under-graduates; Information Skills for Researchers andPostgraduates; generic and subject based sessions;EndNote classes; sessions for international studentscompleting the academic preparation course; andvarious other tours and talks. Some of the genericand subject based classes included:• Discovering the Cybrary: Using the Cybrary’s

website including the catalogue• Enhancing Your Assignments: Using databases

to improve your research• Mastering Your Research Skills: Using the

Internet effectively and efficiently• eJournals and Alerting Services• Searching Newspapers: Headlines and Deadlines• Patents• Finding Theses: at UQ and Elsewhere• Citation Indexing: Web of Science• Getting the Most Out of Cambridge Scientific

Abstracts• Product Information and Standards• Business Resources for Engineers• Virtual Reference• Company Information: Everybody’s Business• Statistics on Life, Love, Death and Taxes• Keeping Current.

Integration with TeachingIn 2004, liaison librarians continued to work closelywith Schools and Faculties to integrate informationskills into the curriculum.

Undergraduate TeachingInformation skills classes were integrated intoundergraduate teaching across all disciplines. Manyof these incorporated elements of Discovering the

Information Skills Total Attendees 1996-2004

Information Skills Sessions: UQ Staff and Students


Cybrary and Enhancing Your Assignments classes,tailored to specific disciplinary teaching and learningneeds.

There was general consensus among liaison librar-ians that students gained the most benefit fromclasses where they could readily appreciate howthe skills acquired would be utilised in their immedi-ate study. Student numbers always increased whenattendance was marked, assessment was attachedto the information skills workshop or the skills werenecessary for a forthcoming assignment. Classeswere also more productive when lecturers ortutors were present and actively involved in thedelivery of the sessions.

Some examples of this targeted team approachincluded:• BSAC1101, Accounting for Decision Making -

223 students attended workshops presentedby Library and teaching staff. The classeswere evaluated and students expressedappreciation that the content was directly tiedto their Financial Statement Analysis andValuation project

• WRIT1000, Introduction to Academic Writingand Research - seven 90-minute sessions weredelivered. After the classes, students wererequired to complete a Library Quiz jointlydesigned by Library and academic staff. Thequiz was worth 15% of their final mark

• AGRC1001, Applied Biology - the liaisonlibrarian participated in the first lecture for allstudents and then provided a hands-oninformation skills class that taught studentshow to find journal articles as part of theirfirst assignment.

Supporting the New Nursing ProgramThe new Bachelor of Nursing Program commencedin 2004 at UQ Ipswich and was structured aroundmonthly case studies, weekly clinical practice ses-sions, tutorials and lectures. The Library respondedby providing innovative resources and services tomeet student learning needs. Monthly informationliteracy classes enabled students to become familiarwith searching a variety of databases, internet sitesand the catalogue to support the teaching program.Students were encouraged to provide feedback onany problems they had encountered searching forinformation.

The eLearning system, WebCT, provided anotheravenue to communicate with nursing students. Eachweek the liaison librarian posted relevant libraryresources on WebCT to support the particular casestudy for that week. The liaison librarian also at-tended the monthly curriculum meetings to ensurethat resources were appropriate to teaching andlearning needs and to convey information aboutnew library developments and resources. Regularconsultation with lecturers and students in theclinical settings of Princess Alexandra and IpswichHospitals also provided an overall understanding oflearning needs and helped to ensure that appropri-ate resources were identified and purchased for thecollection.

PostgraduatesThe Cybrary worked closely with the GraduateSchool on integrating information skills training intoprograms for postgraduate research students. TheUniversity’s Graduate School held week-longsessions each semester for postgraduates. TheCybrary was involved in and hosted a number ofactivities for postgraduate students. These includedclasses on services available to support postgradu-ate students, training sessions on using EndNoteand Advanced Word, as well as the AustralianDigital Theses project. More than 220 studentsattended the Cybrary sessions.

The University’s Graduate School also ran a Post-graduate Study Expo in the UQ Centre for pro-spective postgraduate students. Cybrary staffworked on a booth and answered enquiries aboutcollections and services for postgraduate students.Many of the enquiries were from UQ studentsinterested in the additional Cybrary privileges andfacilities available to them as postgraduates.

In collaboration with the UQ Graduate School, amajor information literacy skills training programwas prepared and delivered in three-hour sessionsheld over five weeks for 16 DDP (Doctoral Disser-tation Program) postgraduate students from Viet-nam. Various aspects of research and use of elec-tronic information services were covered.


Information Skills for Researchers andPostgraduates (ISRAP)In 2004 attendance at ISRAP sessions fell slightly on2003 figures. The course was still extremely popu-lar, with the majority of attendees being postgradu-ate students. Meeting the demand for courses wasagain an issue in 2004, as demand for trainingrooms increased.

In 2002, the Library received funding from severalsources to update its information skills program forpostgraduate students. A new flexible learningcourse called RAPID (Researchers and Postgradu-ates Information Discovery) was developed. AWebCT site was also created and workbooks andmodules were developed to support the course.Making RAPID available in a variety of flexibledelivery modes would allow postgraduates to takecontrol of their own learning at their point of need.The course will be trialled in 2005.

eLearningIn 2004, approximately 400 UQ courses weredelivered using WebCT. The Library continued todevelop close relationships with academics using aWebCT component in their courses, and played anintegral role in supporting students using WebCT.The Library’s Course Materials web page providedaccess to eLearning resources supporting WebCTcourses. AskIT also continued to offer support andtraining for students using WebCT.

Since UQ adopted WebCT Standard a number ofyears ago, eLearning products have continued todevelop. With the discontinuation of support forWebCT Standard edition, UQ needed to evaluateand select another eLearning system. As a result ofa rigorous tendering and evaluation process, the

Training at the WorkplaceAs nursing staff could not always leave their wardsto attend information skills workshops in the Li-brary, staff at the Princess Alexandra HospitalLibrary conducted some information skills work-shops in the wards. The sessions were offered aspart of the nursing in-service program and weredelivered at the shift handover time. The liaisonlibrarian at Princess Alexandra Hospital, had to‘gown’ to comply with the protocol of wearingtheatre clothing.

The program met with enthusiasm from all NurseUnit Managers, with 100% uptake on the offer forthe workshops. As a direct result of the program,nursing staff used the services more extensively andeffectively. Similar training programs were alsoconducted at the UQ/Mater McAuley and HerstonMedical Libraries.

Teaching Hospital StaffThe medical libraries worked in partnership withhospital staff to present a range of information skillsclasses on how to find and appraise the best evi-dence to support clinical decisions. The HerstonMedical Library presented an interactive session aspart of a one day Evidence becomes practice work-shop. All participants found the session, Searchingfor Evidence, extremely valuable. Comments in-cluded “Most useful part of today. Excellent” and “Ilearned so much more than I previously understood”.

Above: Jenny Hall (far right), liaison librarian at PrincessAlexandra Hospital, with nurses in one of the Perioperative units

ISRAP Classes 1998 - 2004 University decided to migrate to the enterpriseBlackboard software. Ease of use and ease of inte-gration were the two predominant factors high-lighted in the evaluations. Library staff were in-volved in various aspects of the evaluation andselection process of the University’s new eLearningplatform and AskIT developed support materials forthe new Blackboard platform.


University Staff Induction SeminarThe Vice-Chancellor’s University Staff InductionSeminar for new staff was run four times through-out the year to welcome new staff to the Universityand provide an overview of its history, mission,strategic objectives, structure and scope of opera-tions, as well as an explanation of key conditions. ACybrary mousemat outlining services available wasincluded in all new staff folders, the Library videowas shown and general staff were offered tours ofthe Social Sciences and Humanities Library. Manytook the opportunity to tour the facilities and askquestions.

The Cybrary also hosted a welcome for newacademics which included an overview of Cybraryservices.

Information Technology SkillsAskIT trained over 2,800 students through itsstandard and tailored training programs in 2004.The tailored training program, in particular, contin-ued to expand in response to requests from aca-demics. The classes offered included:• Adobe Audition/Easy CD Creator for

Contemporary Studies at UQ Ipswich• Excel (statistics) for STAT2701 students• Excel Levels 1 and 2 for first year Engineers• Macs in BACS for first year students in the

Faculty of Biological and Chemical Sciences• WebCT/BlackBoard classes for various

Faculties.

AskIT conducted 24 Advanced Word classes onrequest for the Graduate School, academics andliaison librarians. Although the class was aimed atpostgraduate students, it was also of benefit toundergraduates. The class referred to masterdocuments and styles of particular relevance forthesis design and formatting. To meet the needs ofthe undergraduate students, the Advanced Wordcourse was added to the standard training program.

EndNote TrainingIn 2004, researchers continued to take advantage offree access to the personal reference databasesoftware, EndNote. A total of 3,621 copies weredistributed, including 2,117 to postgraduates, 973to undergraduates and 499 to staff.

Liaison librarians continued to provide trainingsessions to teach researchers and students how touse the software. The split into two two-hourclasses continued to be very popular with studentsand staff. The take-up of a ‘drop-in problem-solvingsession’ continued to be slow, although it was muchappreciated by those students who did attend.

The Cybrary created and supplied access to inter-nationally recognised tools that enabled use ofEndNote with databases and Microsoft Word:• Over 107 new or updated filters• Over 93 new or updated connection files• Over 20 new or updated citation styles.

The Cybrary continued to be recognised by aca-demics and librarians worldwide as aninternationally renowned supplier ofquality resources for the support ofEndnote. The work of John East, liaisonlibrarian in the Social Sciences and Hu-manities Library, (pictured at right) wasparticularly commended.

Orientation WeekThe 2004 Cybrary Orientation Programs workedextremely well in February and in July. Overall,figures for all Orientation activities were up by over19% in first semester and by 10.6% in secondsemester. Unfortunately, due to a central roombooking problem, total attendance at Surfing theCybrary sessions in first semester was down by6.8% (1,736 attendees) on 2003 figures. Secondsemester attendance at Surfing the Cybrary sessionswas up by 7.6% (211 attendees) on 2003 figures.

Cybrary staff were also involved in Orientationactivities in the teaching hospitals throughout theyear. The UQ/Mater McAuley Library was involvedin orientation for all new allied health and experi-enced nursing staff each month, with a separateprogram provided for graduate nurses. PrincessAlexandra Hospital Library mounted a display at themonthly corporate induction program for new staff.The Herston Medical Library provided tours andinformation sessions for specialist groups, such asEmergency Medicine and Thoracic MedicineDepartments.


Real and Virtual Help

Delivering a high quality service to its many clients remained a priorityfor the Cybrary throughout the year.

Face-to-Face and TelephoneInformation AssistanceThe Cybrary branch libraries handled a total of328,792 enquiries, ranging from 93,950 in the SocialSciences and Humanities Library to 5,736 in theDentistry Library. The reduction in enquiries high-lighted the continued effectiveness of the Cybrary’sinformation skills training and the self-paced assist-ance and content provided on the Cybrary website.It was noted that the enquiries received were morecomplex.

The improved integration of resources and en-hanced availability of access to course materialsthrough the Cybrary website contributed to re-duced numbers of materials use and shelving en-quiries. Lending enquiries increased from 47,348 in2003 to 57,483 in 2004.

Virtual Information AssistanceVirtual Information assistance was available viaemail and online chat through the AskaCybrarianservice and from the Cybrary website.

The email service saw a slight increase in 2004.The directional queries continued to fall as informa-tion skills programs and self-help pages on thewebsite enabled clients to help themselves moreeffectively. First semester was busier than secondsemester with most enquiries in April and May. Theuse of online chat remained fairly low in first semes-ter. In second semester the hours of service wereincreased to: Monday - Thursday: 11am - 8pm andFriday: 11am - 5pm, leading to increased use of theservice. By October, the total for online chat in2003 was exceeded. Feedback from clients usingthe service was very positive. They appreciated theconvenience of assistance at their desktop.

AskaCybrarian Statistics

Enquiries received by branch in 2004

Law:28,256

AskaCybrarian: 1,459

ECOB: 6,570

Archives: 800

ARMUS: 21,440

Gatton:10,322

Dentistry: 5,736PAH: 6,496Mater: 6,284

HML: 14,197

Biological Sciences:25,581 Ipswich:

12,546


Information Technology Assistance

AskITAskIT, the Cybrary’s computing help and trainingservice for UQ students, responded to more than32,000 enquiries via desk, phone and email withincreases in each category.

In response to the changing needs of students,AskIT expanded its range of support services duringthe year. A free AskIT Handy CD contained numer-ous utilities to help students keep their computersup to date with security and anti-virus patches,latest versions of browsers, drivers and servicepacks, along with some tools to help with theirgeneral computing needs. It was much appreciated.

LearningFastDuring the year, 625 staff and students registered touse LearningFast, the online interactive teachingand learning package provided through AskIT. Thistook the total number of registered people to1,532. LearningFast provided clients with the op-portunity to learn specific topics, working at theirown pace, through online modules to cover entiresoftware packages such as Microsoft Word, Excel,or PowerPoint. A certificate was available on com-pletion of each module. AskIT provided training andhelp on using the product.

AskIT Enquiry Statistics Comparison 2003/4

20032004

Pictured at right: The AskIT help desk at UQ St Lucia


Delivering on Service

Commitment to customer service was paramount.

In-Person VisitorsThe Cybrary received record numbers of in-personvisits to branch libraries during 2004 (3,389,048),which represented a slight increase (2.6%) on2003. Individual totals ranged from 1,083,490 in theSocial Sciences and Humanities Library to 44,518 inthe UQ/Mater McAuley Library. The increasedemonstrated the ever present demand for accessto the Cybrary’s excellent facilities as well as thehigh quality resources and motivated and talentedstaff.

Virtual VisitorsThe Cybrary website was again one of the mostfrequently visited websites in the entire University,attracting 41,611,665 requests for web pagesduring the year. This represented an increase of41% over 2003.

The website was accessed by more than 598,860individual host computers around the world. Onaverage, the Cybrary website received over113,500 requests for pages each day. The busiestday of the year for the Cybrary website was 9November, with 325,527 pages served—almostdouble that of the busiest day for 2003.

Source of Requests Number %Cybrary computers 11,874,585 29%Other computers @ UQ 11,518,655 28%Non-UQ computers 18,218,425 44%

The top five services requested were:• Catalogue (2.95 million)• Databases (685,000)• Exam papers (682,000)• Lecture notes and reading lists (644,000)• AskIT (555,000).

CatalogueThe catalogue dramatically increased in popularitywith the University community. Figures for 2004showed 9.153 million catalogue searches, up by16.6% on 2003.

Website Usage

Catalogue Searching (millions)2001 2002 2003 20046.006 6.139 7.850 9.153

Title Searches, at 42%, continued to be by far themost popular search field used, due in part to itbeing the default search in the catalogue. Otherpopular search strategies included Keyword at 16%and Authors at 11%.

Catalogue Usage

Titles 42% Words 16%

Other 15%

Courses 6% Subjects 10%Authors 11%


Course MaterialsThe Cybrary continued to deliver a web-basedservice providing a ‘one-stop-shop’ to informationresources and associated services for each univer-sity course. The integrated service offered distinctadvantages for students:• up-to-date information on availability of

background reading in print, including textbooks and photocopied articles via theCybrary catalogue

• links to locally digitised resources and tolicensed electronic resources purchased bythe Cybrary (12,000 links)

• online access to past examination papers• links to FindIts (subject guides)• links to School websites for course

information and lecture notes• links to eLearning courses.

The preferred strategy was to link to licensedresources. Of the 12,000 links created only 2,681required local digitisation. These were for articlesand book chapters, digitised and stored on theLibrary server. The popularity of the service washighlighted by the fact that it was accessed morethan 640,000 times.

Key Articles Digitised for DentalStudentsDuring the year, postgraduate students undertakingDENT7280, a literature review subject, wererequired to read a large number of seminal articlesrelated to endodontics. Many such articles werefrom older journals and students were required toborrow and photocopy the articles themselves.This activity was time consuming and also contrib-uted to damage of the journals.

After consultation with the academics and students,the Cybrary set up a project to scan these articlesand load them onto a Cybrary server (in compli-ance with copyright regulations), giving studentsonline access to the articles. To make accessing thearticles easier, the Dentistry Librarian set up anEndNote library of the articles so that studentscould search and create links to the full-text articles.

Since completion of the project, lecturers of othercourses have expressed interest in conductingsimilar projects.

LoansThe increasing popularity of electronic resourceswas not at the expense of print resources. The yearsaw a modest rise in loans (up 1%). The increasewas due to increased renewals (up 6%), confirmingthat clients were taking up the self-renewal oppor-tunities available to them via either the web or thetelephone.

Loans 2004User Group Total Loans % ChangeTotal Loans 1,628, 380 1.19%Undergraduate 871,625 0.1%Postgraduate 510,031 4.28%Academic/Hospital/General 157,870 1.19%Community 6,533 -31.07%Reciprocals 14,819 -19.48%Graduates and alumni 24,744 34.39%

The majority of loans were to undergraduates at53.5%, followed by postgraduates at 31%. Thiswas higher for postgraduates than their statisticalcomposition in the university community wouldindicate and demonstrated the importance oflibrary use to postgraduate students. Self-serviceloans using the machines provided in most branchlibraries accounted for 36% of all loans.

The complexities of a multi-campus, multi-branchconfiguration meant that self-service requesting ofbooks at another campus was challenging for cli-ents. An enhancement was implemented whichallowed clients to place their own requests foravailable material at other campuses. The responsefrom clients was enthusiastic:“Thank you, thank you, thank you for taking up thesuggestion of choosing pick-up locations when request-ing books etc on-line. Thank you, it has made my lifeso much easier!!”

Above: Keeping library shelves stacked in the branches


Supporting remote studentsThe delivery of services to remote students wasimproved during 2004 by the introduction of anonline interactive package Making the Most of theCybrary, designed to guide students through thecomplex process of searching for information usingCybrary resources. The four modules of the pack-age included:• Discovering the Cybrary• Enhancing Your Assignments: Using databases

to find information• Mastering Your Research Skills: Using the

Internet effectively and efficiently• Putting it Together.

Making the Most of the Cybrary was a component ofHang In There, a distance learning support kit. Thekit was an initiative of the Faculty of Natural Re-sources, Agriculture and Veterinary Science, basedat the UQ Gatton Campus, where more than 90%of UQ’s external undergraduates were enrolled. Itwas officially launched by Dr Lisa Gaffney, Dean ofStudents, on 5 October at the Gatton Library. Thepackage of modules was useful for both externaland internal students and was made available fromthe Cybrary’s website.

Copyright and PlagiarismThe Copyright Coordinator provided advice andtraining to the University community. The Coordi-nator met with Library, academic and general staffto resolve copyright issues relating to teaching,learning, research and publication, and dealt withmany telephone and email queries.

Special training sessions were conducted for Librarystaff, various Schools, Centres and teaching hospi-tals. Policies and practices were updated and thewebsite expanded to provide further details onappropriate use of licensed resources.

Submissions were prepared on the Free TradeAgreement proposals relating to copyright and theCrown Copyright Issues Paper released by theCopyright Law Review Committee, as well as on avariety of University and AVCC papers relating tomatters such as peer-to-peer file sharing.

A sampling survey of hardcopy photocopying andelectronic use copying and communication com-menced in December 2004. The Copyright Coordi-nator was nominated by the Secretary and Registrarto coordinate the survey on the University’s behalf.The survey was to be conducted by ACNielsen onbehalf of the AVCC and the Copyright AgencyLimited. Major milestones already achieved in-cluded the appointment of 160 area coordinatorsdrawn from across the University and the success-ful first data collection by ACNielsen field auditors.The survey was planned to run from 13 December2004 until 6 March 2005.

There was concern in the University regardingincreased plagiarism. On behalf of the Teaching andLearning Committee, the Cybrary investigated theplagiarism detection software marketplace andarranged a trial of Turnitin. Further investigation onplagiarism software integration with BlackBoard willbe undertaken on behalf of the eLearning WorkingParty in 2005.

Above: Dr Lisa Gaffney, Dean of Students, launching the Hang inThere kit at UQ Gatton Library


Music Streamed on the WebThe purchase of the database Classical Music ena-bled music students to listen to the required weeklyplaylists via streaming video on the web. Theplaylists were created by customising the databaseand made accessible via the Cybrary’s CourseMaterials service. The service will be extended tothe database Naxos.com in 2005.

Full-text music onlineIn 2004, music clients were offered access toSibelius music files via the Cybrary catalogue.Sibelius was the music notation software usedextensively for music composition. The first set offiles made available were the work of Dr WesJordan, a Brisbane based international organ scholarand composer. Clients could simultaneously viewthe score and listen to the music.

MultimediaSince the 1980s the Cybrary has supported theteaching and learning of the University by making‘offair’ recordings from free-to-air and pay televi-sion. In 2004, Cybrary staff recorded 4,293 pro-grams, of which 2,154 were catalogued and placedin the Cybrary collection for permanent retentionand use. The programs recorded covered topics asdiverse as agriculture, theatre, current affairs,science, politics and special events, including theOlympic Games.

The recordings were made under the ScreenrightsAgreement which allowed the Cybrary to makerecordings available to the staff and students of theUniversity for teaching and research. Many pro-grams were recorded as a matter of course, includ-ing 4 Corners, The 7.30 Report, Catalyst and Landline.However, academics were encouraged to requestthe recording of any free-to-air or cable programsconsidered of value to teaching, learning and re-search. Programs not required were deleted withinthe two week preview period.

In 2004, the Cybrary embraced new digital tech-nologies to record in digital format. A trial of videostreaming was successfully completed, with plans tooffer the service more widely to large classes acrossthe University network in 2005. The service pro-vided busy students with access any time of the dayor night.


Fitting Facilities

Excellent physical facilities provided an environment conducive tolearning and research.

Better by DesignThe Cybrary continued to expand and upgrade itsfacilities. Most areas were subject to refurbish-ments of varying magnitude during 2004. Muchattention was paid to design, and a conscious effortmade to move from collection-centred approachesthrough client-centred approaches to experience-focused design. How clients used services andfacilities was evaluated and flowcharted in develop-ing these approaches.

Some of the guiding principles used in every projectwere:• Attractive and welcoming exterior• Welcoming entrance• Clear layout with limited signage• Self-service where possible• Variety of seating• Colour used imaginatively and thematically• Computing facilities: training rooms, stand-up

email use, plugins and wireless for laptops.

Branch LibrariesArchitecture and Music LibraryThe Architecture and Music Library improvedworkflow and ergonomics with the installation of anew de-sensitiser at the circulation desk, set flushwith the surface of the desk. A concave mirror wasplaced above the security gates, enabling staff at theloans and information desks to see exiting clients.This was particularly necessary if the alarmsounded.

New shelving was installed behind the InformationDesk to accommodate the thousands of CDs in theZavattaro collection.

Biological Sciences LibraryFollowing a feasibility study carried out in late 2002,$6 million was allocated to extend and refurbish theBiological Sciences Library building. The feasibilitystudy highlighted the need to replace existingelectrical and mechanical services and upgradeother facilities to conform with current buildingcodes, as well as facilitating the development ofeffective library and information needs to meet theneeds of clients.

In late 2003, Wilson Architects were selected toundertake the project and provided initial plans andcosts. The original budget allocated to the refur-bishment was insufficient to meet the refurbish-ment costs. In May 2004 the Library requestedadditional funding from the Space Planning andManagement Committee. The allocated fundingwas revised to $8.5 million. In addition, $0.75million was allocated to the project as part of thecampus enhancement plan and $1 million from theUQ Union to cover the cafeteria area on level 1,bringing a funding total of $10.25 million.

Above: Thelma Campbell and Kathy Hibberd in the DentistryLibrary


Throughout 2004, Hamilton Wilson and his staffworked closely with Library and Property andFacilities staff as part of the development of theplans to ensure the building would be attractive,client-focused and functional for both clients andstaff. Towards the end of 2004, Library staff pre-pared plans for the temporary relocation of theBiological Sciences collection and staff during thebuilding work to ensure service provision.

Dorothy Hill Physical Sciences andEngineering LibraryImprovements were made to the Dorothy HillPhysical Sciences and Engineering Library with theaddition of softer lighting to enhance and lift theentry area in comparison with its low-key sur-roundings. The journal reading area was improvedwith the relocation of the journals to a quietercorner. A cosier and quieter ambience for readingand browsing of new materials was created byadding comfortable reading chairs, plants and a newitems display. Extra tables for group work anddiscussion proved popular with the students.

In its second year of operation, the Dorothy HillResearch Centre proved to be very popular formeetings, videoconferencing, teleconferencing,seminars, and weekly talks.

Graduate Economics and Business LibraryAlterations were made in the Graduate Economicsand Business Library to improve the safety of staffand security of the collection. The InformationDesk was remodelled to enable staff to provideservice to clients without twisting constantly (seepicture below). A sliding door was installed at therear of the library and a security access readerinstalled to enable 24 hour access to study facilities,while maintaining the security of the collection.

Fryer LibraryThe display space in Fryer Library was upgradedwith the installation of a cable and acrylic displaysystem, two new cabinets and upgraded lighting.These improvements allowed Fryer to hold displaysof a professional standard (see picture on page 28).

A new lectern with audio system was purchased forthe enhancement of Friends of Fryer and othergatherings, and a promotional banner was acquiredfor events such as the Brisbane Writer’s Festival.

Six new state-of-the-art microform and readerprinters were installed in response to client feed-back, and additional microfilm cabinets purchasedto accommodate the growth of the microformcollection. Thirty six new lockers were added tothe existing 60 available for postgraduates butdemand—for both storage space and individualstudy rooms—continued to exceed supply.

UQ Gatton LibraryA major enhancement for the Gatton Library wasthe replacement of the carpet in the stack area onLevel 2. Improvements were made to the AskITdesk and the installation of an electronic returns binimproved staff processes.

Social Sciences and Humanities LibraryWith more course materials being available online, aprint station was installed in the copy room of theHigh Use area, replacing a number of photocopiersthat had been there.

Above: The outside of the Dorothy Hill Physical Sciences andEngineering Library


UQ Ipswich LibraryIpswich Library (pictured above) continued to winawards. In 2004 it won the Public and CommercialBuildings category in the Australian Timber DesignAwards.

eZonesImprovements were made to the eZones in theLibrary, Duhig Building, to support the introductionof the student laptop loan program. These includedadditional storage for laptops and recharging sta-tions as well as the deployment of wireless networkbase-stations.

WarehouseThe basic fitout of the new Warehouse located atUQ Ipswich to house lesser-used material wascompleted in mid-January. Later that month thecollection and relocation of withdrawn materialbegan. Over a period of three weeks, holdingswere consolidated and rationalised across the threeWarehouses, filling all three Warehouses and hous-ing a collection as follows:• 249,000 monographs• 294,000 journals• 6,700 microforms• 2,500 multimedia• 30,000 maps.

While the move to e-formats of journals reducedfuture space requirements, there remained a needfor expanded storage of print materials. All branchlibraries were at full capacity. Based on a retentionpolicy approved by the Academic Board, a smallpercentage only of material was discarded.

Using current retention policies, projections indi-cated that the Library would need additional stor-age for approximately 370,000 volumes over thenext ten years. A submission was made to theSpace Planning and Management Committee re-garding storage requirements.

Mobile ComputingPDAsThe PDA Project continued in 2004 with 95 PDAsdistributed to medical students and academic staffin the Rural Clinical Division. During 2004, a widerange of information products on the PDAs wasmade available, ranging from textbooks to ClinicalGuidelines.

The majority of participants, 64%, used their PDAseveral times a day and indicated that informationresources were consulted most often for factualdata about a drug (88%), about a disease or symp-toms (82%), to increase knowledge on a subject(70%), straight after patient rounds (66%), duringpatient rounds (56%), as a study aid (56%), as ameans to help with writing up patient notes (38%)and other uses (2%).

When participants in the trial were asked, “Do youthink that access to the reference materials on thePDA contributes to your educational experience, whyor why not?”, 86% of responses were positive. Themost common thread (50%) related to the abilityto look up information at the point of need and inthe correct context.• “access information quicker and still in the

clinical context, therefore it is more relevant.I am more likely to look something up if Idon’t have to remember to look it up later”

• “allows me to find the answers when I wantto know them – I would have probablyforgotten about them by the time I got timeto look them up otherwise”.

The Library planned its final report on the projectfor issue in early 2005, to include recommendationsfor the future.

Wireless Networks in action


Laptop LoansHaving been available at the Ipswich campus for anumber of years, lending of laptops was introducedto the St Lucia campus in 2004. The new servicewas received with much enthusiasm. Wirelesscapabilities were extended to branch libraries at StLucia during the latter stages of 2004, with furtherextensions planned for 2005.

Roaming Laptop PortsThe Cybrary provided access points within branchlibraries for students to plug in their own laptopsand access the University network and—afterauthenticating—the Internet. This service provedextremely popular and will be extended in 2005.Technical support and assistance for laptop userswas provided by the AskIT service as well as awealth of configuration information, tutorials andtips, and lists of frequently asked questions wereavailable on the AskIT website.

Wireless NetworksThroughout the year, the Cybrary, in conjunctionwith the University’s Information Technology Serv-ice, worked to extend the deployment of wirelessnetworks in all branch libraries. Wireless networkconnectivity was made available in the followinglocations:• all floors of the Duhig Building including Fryer

Library and the UQ Graduate School StudyCentre

• Levels 3-5 of the Dorothy Hill PhysicalSciences and Engineering Library

• the UQ Ipswich Library• the Graduate Economics and Business Library.

In December 2004, installation commenced on thewireless network in the Architecture and MusicLibrary and all floors of the Social Sciences andHumanities Library.

All UQ staff and students were able to access theUQ network and the Internet via this service afterauthenticating via the UQ enterprise directory.

SMSTowards the end of the year, the Cybrary com-menced a trial of SMS notification to clients regard-ing loans. Online registration was available from theCybrary website. The free service was in additionto the usual emailing of notices.

The step into delivery of services via SMS was seenas an opportunity for the Cybrary to enhance itsrange of services based on mobile computing andplans were made for expansion in 2005.

Internet AuthenticationDuring the year, the Cybrary introduced a newmulti-tier model of authentication for internetaccess from public computers. This meant thatwhilst general internet browsing was restricted tostaff and students of the University, members of thepublic and the wider University community wereable to walk into any branch and access all of theCybrary’s electronic resources, including around800 databases and over 24,000 eJournals.

The concept of a Trusted Zone was developed tofacilitate access and a new internet proxy authenti-cation scheme went live for branch libraries by theend of May 2004. Under this scheme, the LibraryTechnology Service maintained a list of websites forwhich no authentication was required from Librarycomputers. Internet access to any other site re-quired authentication using either the standard UQUsername and Password or the Library PatronBarcode and PIN.

At the end of 2004, the Trusted Zone containedover 2,500 internet domains (40,000 URLs). Newonline resources were added to the list by theLibrary Technology Service and the InformationAccess Service. All internet access from staff com-puters also used the Trusted Zone for authentica-tion.

Integrated Library SystemOngoing activities to improve the range of servicesdelivered via the Integrated Library System (ILS)continued. Most were simple adjustments but allmade a difference to effectiveness and efficiency ofmany activities, including ordering library materials,document delivery, circulation activities and thecatalogue. Beta testing was completed in July.Whilst time-consuming it was worth the effortinvolved and gave early access to new features,providing an opportunity for staff to comment onand influence how the new features work.


Building the Collections

The Cybrary’s wonderful collections continued to be expanded.

Print CollectionsAdditional funding was allocated to boost themonograph collections. This strategy was intendedto remedy deficiencies which had arisen as a resultof increased spending on journals, and was in partdriven by the low value of the Australian dollar.Monograph holdings, particularly in the social sci-ences and humanities area, had fallen behind thoseof comparable libraries. 36,486 new titles (53,886volumes) were added to the collection.

A major addition to the reference collection wasthe Oxford Dictionary of National Biography, a61-volume set containing an illustrated collection of50,000 biographies of the men and women whoshaped all aspects of Britain’s past, from the fourthcentury BC to the year 2000. Other significant titlesadded to the collection in 2004 were:• McGraw Hill Encyclopedia of Science and

Technology; 9th ed• Popular Music• Encyclopedia of Molecular Biology and

Molecular Medicine• Visual Guide to Physical Examination• Encyclopedia of Prehistory.

The number of print journal subscriptions contin-ued to fall, due to the move to electronic onlyaccess. By the end of 2004, the number of subscrip-tions was 8,117 (down by 13%), with the totalnumber of current print titles, including gifts andexchange, at 10,529. Another indication of thedecrease in current titles was the fall in journalissues accessioned (77,189, down 20%). Despitethe drop in total number of print subscriptions, 382new subscriptions were placed, including:• Journal of Cognitive Rehabilitation• Australian Indigenous Law Reporter• Journal of Commonwealth Law and Legal

Education

• Floraculture International• International Journal of Agricultural

Sustainability• Journal of Central Asian Studies• Journal of Cardiovascular Magnetic Resonance• Philosophia Mathematica.

MicroformDespite the digitisation of many backfiles,microform remained the format of choice for thereproduction of many important bodies of historicalresearch data. For example, the following impor-tant microfilm collections were purchased duringthe year with research grant funds:• American Periodicals 1741-1900• Algemene Secretarie Batavia, 1945-1949• Early American medical imprints, 1668-1820• German Baroque literature: Harold Jantz

Collection• The Indonesian hajj: the pilgrimage to Mecca

from the Netherlands East Indies, 1872-1950• Newspapers from the Russian revolutionary

era.

Electronic CollectionsThe number of databases continued to expand,with just over 800 by the end of the year. New andexpanded databases included:• Derwent Innovations Index• Biotechnology, Biochemistry and Biophysical

backfile• Natural Medicines Comprehensive Database• Hospitality and Tourism Index• Classical Music Online• DiscoveryGate [chemical facts]• NAXOS Music Library• Web of Science backfile 1945–1969.


The Library was particularly pleased to acquire, inperpetuity, electronic access to the English Reports,an archive of authoritative early English law reports,which included full-text access to reports of casesfrom 1220 to 1873. These cases played an impor-tant role in formulating the basis of common lawand continue to be binding.

The number of electronic journals received contin-ued to rise at a rapid rate. Some 6,000 neweJournals were added, bringing the total number toapproximately 24,000. New packages and titlesincluded:• University of Chicago Press• Cambridge University Press• Mary Anne Liebert• American Association for Cancer Research• New England Journal of Medicine site licence• Ei Village.

Many publishers retrospectively converted wellknown journal titles and the following electronicbackfiles were also acquired and activated duringthe year:• Lancet backfile, 1823-1995• Institute of Physics Archive• Nature Specialist journals• New York Times, 1851-1923• Times Digital Archive, 1901-1985.

eBooksBy year’s end, clients could access over 300,000electronic books. The Eighteenth Century CollectionsOnline package was also activated in January, pro-viding access to 150,000 electronic books.

New packages of eBooks included:• Oxford Scholarship Online (some 700 Oxford

University Press books in the areas of politicalscience, economics, finance, religion andphilosophy)

• Oxford Reference Online Premium collection(119 OUP reference works)

• EngNetBase (online version of 223 majorengineering handbooks published byChapman & Hall/CRC).

Multimedia CollectionsSome 7,388 new multimedia titles were added tothe collections, mostly videos and offair recordings.Commercial titles available included:• The 400 blows• The planet of storms• Bowling for Columbine• Shoppers in the wild.

GiftsThe University community, graduates and thegreater community helped the Cybrary expand andenrich its collections through generous donations ofmoney and resources. Of the 2,877 resourcesdonated in 2004, significant titles included:• Consciousness of Artistic Form by Henry

Schaefer-Simmern• Regional Nature Conservation Strategy for

South East Queensland• From a Hostile Shore edited by Steven

Bullard and Tamura Keiko• Doomed Firms by PJ Cybinski.

A function to express thanks and appreciation tomembers of the Zavattaro family was held onWednesday evening, 10 November, in the Architec-ture and Music Library (see picture below). Thefamily had donated to the Library a collection of6,000 classical, world and contemporary CDsassembled by their late father, Dr Peter Zavattaro.

The music collection was also enriched by a dona-tion from internationally recognised composerProfessor Philip Bracanin, Head of the School ofMusic, of a complete set of the scores of his com-positions (see Appendix 6 on page 58 for details ofdonors).


Fryer Library CollectionsThe Fryer Library manuscript collection was en-hanced with the addition of several significantcollections including:• Drafts, correspondence, royalty records and

ephemera of EV Timms• Correspondence and related material from

Emeritus Professor Laurie Hergenhancollected during his capacity as editor ofAustralian Literary Studies

• Poetry drafts and correspondence from BruceDawe

• Drafts and correspondence from ThomasShapcott

• Poetry drafts and correspondence fromLaurie Duggan.

Many of the above collections were donated to theCybrary under the Commonwealth Taxation Incen-tives for the Arts Scheme which helps preserve thenation’s cultural heritage by offering a tax incentivefor donations of cultural items to public collectinginstitutions.

In February, 75 titles were acquired at an auction ofthe Ron Douglas Library. Ron Douglas was aToowoomba antique trader who began collectingbooks in the 1960s with the aim of gathering acomprehensive collection of 19th and 20th centurygeneral and local historical material coveringQueensland as a whole.

Published works acquired included material onearly 20th century travel and tourism and history.Two albums of original photographs entitledQueensland Views of Central District and QueenslandViews of Rosewood and Stanley Districts by HenryMobsby were purchased to complement the exist-ing Mobsby manuscript collection.

Recreational ReadingThe Gatton Library extended its RecreationalReading Collection, an ongoing joint project fundedby the Cybrary, UQ Gatton Campus and the Hallsof Residence, whereby Gatton provided UQ Gattonstudents and staff access to literature and recrea-tional reading material.

With 870 items the collection was heavily used withover 1,300 items being borrowed during the year.The collection included books by popular authorsincluding Patricia Cornwell, Kathy Reichs, Anne Riceand Frank McCourt. The collection also containedbiographical books on famous people such as CathyFreeman and Louise Sauvage and not so famous butinspirational people such as Sister Anne Jensen.

Care of the CollectionsMany print resources continued to be heavily used,requiring ongoing conservation and preservation.Specific conservation projects undertaken included:• The restoration of 25 photo albums housed in

the Fryer Library• The re-housing of manuscript items and loose

photos in acid free folders and mylar slips,removal of metal clips and staples and routinebookbinding of journals

• Restoration of a copy of Flinders’ Voyage toTerra Australis

• Nelson photograph album – record of visit tothe mission stations Aurukun, Weipa, Mapoonand Mornington Island in 1936.

Above: A display mounted to advertise the UQ GattonRecreational Reading Collection


Supporting Research

Australian Digital Theses(ADT) ProgramThe University of Queensland Library remained apartner in a national initiative to create an onlinedirectory of all dissertations from Australian univer-sities. A new initiative was the ADT Program Ex-pansion and Redevelopment Project. Funded by theAustralian Commonwealth Department of Educa-tion, Science and Training, under the ResearchInformation Infrastructure Framework for Austral-ian Higher Education, the project was supportedunder the Commonwealth Government’s ‘BackingAustralia’s Ability’.

Plans were made for the expansion of ADT’s re-pository content to provide an index to all Austral-ian higher degree theses, whether in digital form ornot, and regardless of when or where they wereawarded.

The Postgraduate Studies Committee and theAcademic Board supported the recommendationthat students provide an electronic copy of theirtheses in addition to the four print copies. The printcopy kept in the University Library would be the‘official’ copy and the Cybrary would be responsiblefor adding the electronic copy to the ADT program.Access to the abstract only outside the UQ domainensured control of the intellectual property.

ePrints@UQAcademic interest in ePrints@UQ increased stead-ily in 2004. The provision of accurate downloadstatistics allowed academics to track the usage oftheir research. The visibility of that research washugely boosted by the inclusion of ePrints@UQ

records in search engine databases such as Google,Yahoo! and others. Many of these services har-vested the records daily and the records appearedhigh up in results lists. The service’s growth to acollection of more than 1,200 papers was an addi-tional incentive for researchers to take part. Morethan 60 academics were self-archiving their papers.

The authors whose works were most frequentlyretrieved were Mark Beeson (18,677), Brian Lovell(17,976) and John Quiggin (10,518).

WebLawAs part of the ongoing commitment to support legalresearch needs, the Cybrary was heavily involved inWebLaw, with the Law Library Manager the coordi-nator. WebLaw, a subject gateway to freely availablefull-text internet resources for Australian legalresearchers, enhanced legal research by providingeasy access to primary documents and other onlineresources. The WebLaw database provided anno-tated links for all resources within the database andall resources were assessed for quality.

WebLaw was a unique national collaborative projectinvolving 22 of the premier academic, governmentand legal institutions in Australia. Each participatingorganisation was responsible for collecting keyresources for one or more particular areas of law.The Walter Harrison Law Library contributed theEuropean Union Law, Human Rights, and DisputeResolution resources. Almost a million requests forpages were received during 2004.

The extensive Cybrary collections continued to enhance theUniversity’s high-quality research output.


AustLitThe AustLit Gateway (www.austlit.edu.au)changed its name during 2004 to AustLit: The Re-source for Australian Literature to reflect its status asa vital tool for the study and discovery of Australianliterature. The Gateway remained an ongoingcollaboration between eight universities and theNational Library of Australia, involving mapping thehistory of Australian literary endeavours.

The major achievement for the year was the publi-cation by the University of Queensland Press, of the800 page The Bibliography of Australian Literature:F-J, the second of four proposed volumes recordingthe publications by Australian writers who havepublished book length works of creative literature.Also known as BAL, the bibliography remained a keyelement of the AustLit program, deriving its contentfor the print volumes from the AustLit database.UQ’s Vice-Chancellor, Professor John Hay, and JohnArnold (from Monash University) were generaleditors of the Bibliography project and Kerry Kilner,Executive Manager of AustLit, was an associateeditor. The first volume was published in 2001 andthe final two were planned for completion by theend of 2007. The Fryer Library hosted over 120people at the launch of the book on 26 November2004 by the Director-General of the NationalLibrary of Australia, Jan Fullerton, coinciding withthe opening of a display entitled ‘Milestones inAustralian Literary Bibliography’.

Document DeliveryThe Cybrary’s document delivery service providedUQ researchers with access to resources not heldin UQ collections. While use of the service re-mained relatively high, the total number of requestsreceived (63,005) was a 4% decrease comparedwith the previous year. In all, 23,571 items werereceived, down by 8% on 2003. The demand forjournal articles was responsible for this change, witha decrease of 11%: the move to electronic formatfor journals would appear to have had an impact.The demand for books increased by 4%. Supply byAustralian libraries was up by 3% and from over-seas libraries up by 49%. The increase in the latterwas probably due to removal of the $60 chargepreviously levied for obtaining loans from overseas.The overall request fill rate was 95%, an excellentresult.

UQ researchers were appreciative of the service:“UQ Cybrary’s document delivery service was a treas-ure for anyone engaged in historical research. It wasenormously reassuring to be certain that everythingpossible was being done to track down and obtaindocuments I need for my work.”

Material supplied from the Warehouse (wherelesser used material was housed), to the UQ com-munity increased by 7% to just over 9,670 items,with a fill rate of 94%.

Above, from left: Terry O’Neill, Kerry Kilner, Professor John Hay,John Arnold and Jan Fullerton at the launch of The Bibliographyof Australian Literature: F-J

AVELAVEL Sustainable Knowledge Network (SKN) was aportal to quality resources in sustainable systemsand engineering, managed by staff of the DorothyHill Physical Sciences and Engineering Library.Developments in 2004 included consultations toassist in the development of the Sudan VirtualEngineering Library (SudVEL). AVEL SKN staff werealso involved in the Catalyst Centre for Society andTechnology Winter School in Sustainability.


University ArchivesThe University Archives continued in its role as anauthoritative and reliable source of information onThe University of Queensland and the peopleassociated with it. The Archives preserved andprovided access to the official records of the Uni-versity and its historical documents, photographsand publications, holding material from the estab-lishment of the University in 1910 and from UQGatton dating back to 1897.

The main client groups using the Archives wereuniversity staff and postgraduates, professionalhistorians, Australian Dictionary of Biography re-searchers, family historians and heritage consult-ants, as well as the general community. Clientscould access material in the Archives office byappointment during office hours or consult archivalmaterial in the Fryer Reading Room after hours byprior arrangement.

In 2004, 57.02 shelf metres were added to thecollection, bringing the total collection size to 734shelf metres. Significant additions were:• Two metres of University Committee Minutes

from Records Management Services• Material relating to ‘Univations’, the joint

Pavilion held by UQ, James Cook Universityand Griffith University at World Expo, 1988(2.5 metres)

• Two metres of folders of UQ Press Releases,1983-1998

• Papers from the Australian Social andEconomic Research Centre at the Universityof Queensland (3 metres)

• 2002 Senate Business Papers• Open Learning Institute material (1 metre).

In 2004, 800 enquiries for information were satis-fied, 426 for administrative purposes and 374 forhistorical research. Complex enquiries have in-creased substantially over the last four years (seetable below).

The Manager, Fryer Library and University Ar-chives, represented the Library on a number ofUniversity working parties. The purpose of theworking parties was to develop strategies to ad-dress priority areas identified in the University’sStrategic Recordkeeping Implementation Plan,describing how the University will comply with thePublic Records Act by 2007. The Archives contin-ued to have a problem with space and storagerequirements which impinge on the long-termpreservation of University records.

Archives Enquiries 2001-2004Year Type Total Purpose Total

Routine Complex Administrative Corporate(Evidence) (Memory)

2001 602 177 779 579 200 7792002 568 257 825 558 267 8252003 498 352 850 517 333 8502004 427 373 800 426 374 800

Photos from the University Archives:Top: The first lecturers, 1911Centre: The University during WWII, 1941Bottom: The University of Queensland, aerial shot, 1947


Promoting the Cybrary

Communicating to the Cybrary’s clients about its wealth of resourcesand services continued to be a high priority.

PublicationsAll branch and user guides were updated in accord-ance with the UQ corporate style and were distrib-uted through all branch libraries and other servicepoints around the University. The inaugural Friendsof Fryer newsletter was produced as an insert forthe September issue of Connections and provedvery popular. Thousands of flyers were also createdto advertise the many training sessions, new addi-tions to the collection, functions, and other miscel-laneous services offered by the Cybrary.

The staff newsletter, Links, continued to be widelydistributed and remained an important vehicle forstaff communication. LINKS: Linking Information,News and Knowledge with UQ Cybrary Staff. Displays

Display areas were available in most branch librariesto showcase special events or items from thecollection, and installations were prepared either byLibrary staff or UQ staff and students, often forassessment purposes.

The Fryer Library upgraded its display and functionareas to support the Friends of Fryer and otherevents. In 2004 a new display system was pur-chased to enhance the professionalism of exhibi-tions. The cable and acrylic hanging system featuredstainless steel cables suspended from ceiling tofloor, supporting acrylic panels on which pictorialimages and text were specially printed (see pictureabove). Two cabinets were acquired and new light-ing was installed. The new system was shown toadvantage for the launch of the second volume ofThe Bibliography of Australian Literature in Novem-ber (see page 26), showcasing significant Australianwriters as well as Milestones in Australian LiteraryBibliography.


A Celebration of the Athens OlympicsWith the Centre for Olympic Studies based at theUniversity of Queensland, it was only fitting that theCybrary acknowledge the 2004 Athens Olympicswith a colourful display of Olympic posters andother memorabilia from its collection. The displayfeatured copies of posters dating back to 1896,memorabilia from Sydney 2000 and Melbourne1956, as well as books and other mementos. Therewere many items dealing with the administrativeside of the Olympics, including media and buildingguides, and results and time-sheets.

Diversity Week DisplayThe Dorothy Hill Physical Sciences and EngineeringLibrary received a small grant of $200 for a Diver-sity Week activity. The funds were used to mount adisplay on Women in Architecture, Engineering,Information Technology and Physical Sciences.

The main feature was a series of posters detailingthe personal stories, photos and words of advicefrom female academic staff and postgraduate stu-dents working in these traditionally male dominatedfields (see picture below). The stories were alsoavailable via the Cybrary’s website.

Another feature of the display was a statisticalsnapshot of all the disciplines which demonstratedthat engineering remained the most male-domi-nated discipline with over 80% male enrolments.

Year of the Built EnvironmentAs 2004 was the Year of the Built Environment, adisplay was mounted in the Architecture and MusicLibrary to illustrate the theme of the year, Celebratewhere we work, live and play. It included the just-released Draft South East Queensland RegionalPlan. Copies of the document were available forclients to take and a poster invited all to ‘have yoursay’ by phone or online.

Hospital AccreditationThe Joint Princess Alexandra Hospital/UQ Library(PAH) mounted a display for the Magnet HospitalAccreditation process. PAH was the first in theSouthern Hemisphere to apply for accreditation asa ‘Magnet’ Hospital with the American NursesCredentialing Centre (see picture below). Thedisplay in the Library featured the Hospital’s magnetsubmission and new books, directly related toseveral of the forces of magnetism such as quality ofcare, nursing leadership and nurses as teachers.

Social Sciences and Humanities LibraryDisplaysFoyer displays included:• a feature on the diverse background and

interests of UQ students for Diversity Weekin May

• a display in July on Nobel-winning authorPablo Neruda to commemorate the 100thanniversary of his birth (see picture below)

• an exhibition of Olympic memorabilia fromUQ’s Centre for Olympic Studies in August

• pictorial excerpts from the Forget Flinders: theYanyuwa Atlas book donated to Fryer Libraryby the Yanyuwa people in September

• photographs of the People’s Republic of Chinagiven to the UQ Chinese Students Associationby the Chinese Embassy in October.

POLITICAL ICON

Pablo1904 - 1973

P

NerudaPASSIONATE - PATRIOT - POET


Working Together

None of us is as good as all of us and working with other universitylibraries strengthened the delivery of Cybrary services.

QULOCQueensland University Libraries’ Office of Coop-eration (QULOC) continued as a collaborativeorganisation providing a framework for informationexchange, best practice development, cooperativeactivities and the promotion of common intereststo support the teaching, learning and researchneeds of member institutions. Membership com-prised thirteen university libraries from Queens-land, New South Wales and the Northern Territory.

All six of the QULOC working parties (includingrepresentatives from The University of Queens-land) met several times during the year, providingan invaluable forum for sharing information andprofessional expertise and joint projects. Profes-sional development events organised during 2004included:• University Librarians Forum, a seminar on

issues that impact on the planning andoperation of library services

• EndNote In-Service for Librarians seminar• Jay Jordan Public Lecture: The OCLC

Cooperative: Raising the visibility of libraries in aweb world

• Future Roles for Academic Librarians (seeworkshop participants pictured below).

CAULThe University of Queensland continued to beactively involved in Council of Australian UniversityLibrarians (CAUL) activities throughout the year.CAUL provided a useful communication mediumand opportunities for collaborative activities, includ-ing various projects within the Australian ResearchInformation Infrastructure Committee (ARIIC); asubmission to the Senate Select Committee on theFree Trade Agreement between Australia and theUnited States of America; and a submission to theCopyright Law Review Committee, Crown Copy-right Inquiry.

CEIRC (CAUL Electronic Information ResourcesCommittee) continued to negotiateconsortial agreements for trials andpurchase of electronic database services.Jocelyn Priddey, Senior Manager, Collec-tion Development (pictured at right), wasa highly valued member of the committee.

Surveys carried out via CAUL provided an effectivesource of data for service improvement and in 2004these included salary survey, library support foroffshore students and staff, and librarian participa-tion in teaching development programs for aca-demic staff. The CAUL Annual Statistics Reportprovided the Library with comparative figures formany areas of the Library’s operations.

Challenges in ChinaThe University Librarian, Janine Schmidt, along withseveral other University Librarians from CAUL,visited China in November on a discovery tour oflibrary innovation. The group visited several univer-sity libraries in Shanghai, Beijing, Xian and Hong


Kong. The study tour was an enlightening andrewarding experience, giving the members of thegroup a better understanding of the educationenvironments from which international studentscome.

Australian Partnership forSustainable RepositoriesThe Australian Partnership for Sustainable Reposi-tories (APSR) was established as a three yearproject funded by the Commonwealth Departmentof Education, Science and Training under the Aus-tralian Research Information Infrastructure Com-mittee (ARIIC). Project partners were the Austral-ian National University (lead site), The University ofQueensland, the University of Sydney, the NationalLibrary of Australia and the Australian Partnershipfor Advanced Computing. It responded to the callto develop the national research information infra-structure through a broad, repository-based archi-tecture.

The project:• had an overall focus on the critical issues of

the access continuity and the sustainability ofdigital collections

• was designed to build on a base ofdemonstrators for digital continuity andsustainability, embedded in developmentalrepository facilities within partner institutions

• was planned to contribute to nationalstrength in this area by encouraging thedevelopment of skills and expertise andproviding coordination throughout the sector.

The Library’s testbed was aimed at concentratingon showcasing UQ research output, specifically, totest the feasibility of extracting metadata from avariety of databases and repositories to populate acentral portal.

OCLCThe University of Queensland was one of 45,000members worldwide of OCLC (Online ComputerLibrary Center), a non-profit library service andresearch organisation with the aim of increasingaccess to the world’s information with reducedcosts. As an OCLC member, UQ provided accessfor its clients to WorldCat, a database listing 54million records for nearly every form of humanexpression, including digitised collections, electronicresources, reference tools and what resourceswere where around the world.

Universitas 21The Cybrary maintained its membership of Univer-sitas 21 Libraries Group, an international networkof 17 leading research-intensive universities facilitat-ing collaboration and cooperation, including theUniversities of Edinburgh, Glasgow, Auckland,Singapore and Hong Kong. The Libraries groupassisted members to position themselves interna-tionally, improve services, establish partnerships andbenefit the educational and research endeavours ofthe parent universities by sharing intellectual capital.Throughout the year collaboration, benchmarkingand surveys were undertaken, including surveys oneLearning, e-research and global students.

Group of 8The University of Queensland was an active mem-ber of the Group of Eight Universities (Go8) com-prising The University of Queensland, the Univer-sity of Adelaide, the Australian National University,the University of Melbourne, Monash University,the University of New South Wales, the Universityof Sydney and the University of Western Australia.

The Go8 Librarians group promoted cooperationand collaboration between the partner libraries.During 2004, this included information exchange onRodski Client Satisfaction Survey, Alumni,benchmarking in technical services and activities inlaw libraries; and negotiations were undertaken forpossible joint purchases.

Above: CAUL members in China


Museum of BrisbaneA new partnership saw the Cybrary working withthe Museum of Brisbane on various projects andexhibitions. The first event of this new collaborationwas the launch of the book Radical Brisbane by DrRaymond Evans and Carol Ferrier, published byVulgar Press.

The Museum provided curatorial and design advicefor Fryer Library displays. Exhibitions plannedincluded People and Plants, the 75th anniversary ofCity Hall in 2005 and ‘Radical Brisbane’ (workingtitle) in 2006, a major exhibition that will exploreradical activity in the city over the last 180 yearswith a particular emphasis on the post-war period.The Museum of Brisbane planned to draw heavilyfor both research and loans on the Fryer Library’sextensive collection.

Reciprocal BorrowingApplications for reciprocal borrowing receivedfrom other institutions decreased by 13%. WhileQULOC applications decreased by 15%, thosefrom other institutions decreased by 5%. WithinQULOC, the largest number of applicants was fromGriffith University, followed by Queensland Univer-sity of Technology, the University of New Englandand the University of Southern Queensland.

Delivering WorldwideThe Cybrary’s quality collections were recognisedboth nationally and internationally. The collectionswere visible through the web-based Cybrary cata-logue, on the National Bibliographic Database viathe National Library’s Kinetica Service and via theOnline Computer Library Center’s WorldCat service.

The Cybrary both lent books and supplied photo-copies or scanned documents to Australian andoverseas libraries, all in compliance with the Copy-right Act. There was a 1% decrease in the numberof requests. Due to the rapid growth in onlineaccess to journals, the number of requests forarticles from Australian libraries decreased by 6%.Through membership with OCLC, requests fromoverseas libraries showed an increase of 30%(albeit from a low base). Demand for copies of UQtheses dropped by 19%.

Left: An image used for the Cybrary Christmas card taken fromthe collection of the Fryer Library, Erucarum ortus, alimentumet paradoxa metamorphosis : in qua origo, pabulum,transformatio, nec non tempus, locus & proprietateserucarum, vermium, papilionum phalaenarum, muscarum,aliorumque hujusmodi exsanguium animalculorum exhibentur,by Maria Sybylla Merian, 1647-1717


Sharing Expertise

Sharing skills and knowledge with other experts was of benefit to theCybrary’s service delivery.

Conference attendanceCybrary staff presented papers at and attended awide range of conferences, seminars and work-shops locally, across the country and overseas.Attendance was not limited to library conferences,as the skills required in libraries were varied. Staffalso participated in health and safety, museums andarchives, ICT, and management events, including:• ALIA 2004 Biennial Conference, Challenging

Ideas• 3rd International Lifelong Learning

Conference, Lifelong Learning: WhoseResponsibility and What was Your Contribution?

• VALA 2000, 12th Biennial Conference andExhibition, Breaking Boundaries: Integration &Interoperability

• Safety Institute of Australia 12th AnnualOccupational Health and Safety, Visions 2004

• 18th IDP Australian International EducationConference, International Education: The Pathto Cultural Understanding and Development

• Health Libraries Group Conference 2004,Variety was the Spice of LIFE, Libraries andInformation for Evidence

• International Association of Music Libraries,Archives and Documentation Centres(Australia/New Zealand Branches), BiennialConference, Music In A Digital World:Directions, Initiatives & Collaborations

• Australian University Alumni Council (AUAC),Conference 2004, Alumni – Advancing theConnection – Professionals and VolunteersWorking Together

• ALIA New Librarians’ Symposium, Beyond theStereotype

• 2004 Australian Law Librarians’ Symposium,Capitalising on the Law.

(See Appendix 4 on page 53 for a full list of presenta-tions and papers made by Cybrary staff.)

Challenging Ideas, ALIA BiennialConference 2004Delegates from Australia and overseas gathered inQueensland for the Australian Library and Informa-tion Association (ALIA) Biennial Conference 2004:Challenging Ideas. The Conference was a four-dayevent bringing together members of ALIA andsimilar bodies from overseas, librarians, teacher-librarians, students and academics from withinAustralia and overseas, to provide a forum tochallenge views, enhance knowledge, skills andcareer potential and explore emerging trends in thelibrary and information sector.

The conference was opened by the Premier, TheHon Peter Beattie MP and the Honourable AnnaBligh, Minister for Education and the Arts providedthe opening address. Keynote speakers includedProfessor Glyn Davis, Vice-Chancellor, GriffithUniversity; Phillip Blackwell, Vice-Chancellor,Griffith University; Kay Raseroka, IFLA President;and Jay Jordan, President and Chief ExecutiveOfficer, OCLC, USA.

Cybrary staff were members of the organisingcommittees and made a significant contribution tothe success of the conference. The conferenceorganising committees were led by the Chair of theConference, Janine Schmidt, the University Librar-ian. The Executive Manager, Biological and HealthSciences Library Services, Heather Todd, the Ex-ecutive Manager, Physical Sciences and EngineeringLibrary Service, Grace Saw, and the ExecutiveManager, Social Sciences and Humanities LibraryService, Anne Horn, contributed significantly to theProgram, Publicity and Sponsorship, and Trade Sub-Committees.


Delectable DesignsOn 29 November, the Cybrary organised a highlysuccessful seminar on library buildings, ‘DelectableDesigns’: Trends in Library Buildings, held at the UQIpswich Campus (pictured above). Nearly 130delegates from around Australia and New Zealandattended the seminar and were happily rewardedwith new ideas and contacts for future librarybuilding projects.

The speakers delighted the audience with informa-tive as well as entertaining presentations. Currentdevelopments in library building design were dis-cussed and insights shared from many differentpartners involved in building projects—from thearchitect to the librarian to the project manager.

Speakers shared their trials and tribulations andenlightened all on the good, the bad and the ugly incurrent library design. They included Daryl Jackson,Daryl Jackson Architects; Hamilton Wilson, WilsonArchitects; Sharan Harvey, Manager, Brisbane CityCouncil Library Services; Nicki Moen, Manager,Christchurch City Libraries; Margaret Paten, Direc-tor of Information Services, Stuartholme School,Brisbane; and Alasdair McClintock, Director, UQProperty and Facilities Division. The lively andenjoyable Great Debate: Designing Better Libraries:Librarians Know Best concluded the event.

International Congress of MedicalLibrarianshipThe Cybrary, in partnership with Brisbane Market-ing and the Brisbane Convention and ExhibitionCentre, presented the winning bid for the 10th

International Congress of Medical Librarianship(ICML) to be held in Brisbane in 2009. BrisbaneMarketing provided the funding for the UniversityLibrarian and the Executive Manager, Biological andHealth Sciences Library Service, to travel to theIFLA (The International Federation of LibraryAssociations and Institutions) Congress in Argentinato present the bid.

International ActivitiesIn 2004, many international visitors continued tovisit the Cybrary. The Cybrary had 26 individualvisitors and 15 delegations from 14 countries whocame to view the facilities and discuss issues andmanagement of service provision .

Visit from Qatar Ministry of HigherEducation OfficialsIn February, Mr Tareq Saeed Jabara and Mr AhmadAl Hamadi, representatives from Qatar Ministry ofHigher Education, visited the Dorothy Hill PhysicalSciences and Engineering Library. They were ac-companied by Mr Brendon Lutwyche, EPSAFaculty International Officer, and Ms CarolineCrosthwaite, School of Engineering. They werevery impressed with the facilities, resources andservices offered by the Cybrary.

Above: The Qatar visitors with librarian Fei Yu at far rightAbove left: Participants milling at the Delectable Designsseminar at UQ IpswichTop right (page 35), from left: Janine Schmidt, Mr Tin and GraceSaw at the conclusion of Mr Tin’s Creating a Cybrary program


Creating a Cybrary programMr Tin from the Institute of Medicine 2, Yangon,Myanmar, participated in this program from January19 to March 5. It was Mr Tin’s first trip overseasand he was very pleased to attend such a programwhere he was able to learn, observe and participatein multiple facets of library operations. Mr Tinhoped to apply the knowledge gained upon hisreturn to his library in Myanmar.

Discovering the Magic: Use of ScholarlyResourcesDuring a visit to Australia, Professor Carol Tenopirfrom the Centre for Information Studies, University

of Tennessee, was invited to The University ofQueensland Library to discuss her research on theuse of scholarly information. During her visit plan-ning began on a survey, Journal Use and ReadingPatterns, that will be conducted with staff andstudents at UQ in May 2005. The online survey willbe used to evaluate scholarly communication pat-terns of staff and students at The University ofQueensland and will replicate the survey conductedat the University of New South Wales and in severalNorth American universities. The research willinclude analysis of eJournal use. (See Appendix 6 onpage 60 for a full list of visitors to the Cybrary)

Student fieldworkThe Cybrary continued to provide student field-work placements. Placement opportunities werescheduled in the July break, enabling the Cybrary tooffer a coordinated program which provided activi-ties across the Library in addition to work place-ments in specific branch libraries. Seven students(all from QUT) were provided with placements. Allstudents were grateful for the learning experiencesand the knowledge and skills gained.

eZone in the Library Duhig Building, UQ St Lucia


Forging Community Links

Links with UQ Alumni, secondary schools and the community werestrengthened to the benefit of all.

Graduate MembershipNew graduates continued to be offered one year’sfree membership as part of the pre-graduationinformation package. The number taking up theoffer in 2004 increased by 2% for a total of 1,172.Another 289 graduates renewed their membership.

The Library successfully negotiated access to fur-ther databases for UQ graduates and alumni. Inaddition to ProQuest and SilverPlatter products,UQ graduates and alumni were able to access arange of databases from Cambridge ScientificAbstracts, Informit and Ebsco. An online gatewaywas implemented to provide convenient access tothe resources.

Open DaysThe UQ Open Day at St Lucia was held on Sunday1 August. Tours were run in the Social Sciences andHumanities, Dorothy Hill Physical Sciences andEngineering, Biological Sciences and Law Librariesfor 137 attendees. Library Management staff wereavailable in the UQ Centre Cybrary booth to an-swer over 245 questions from the public and todispense the ever popular Cybrary lollipops.

UQ Gatton Open Day was held on a sunny Sunday,22 August. Three tours were conducted on the day,attended by 30 visitors. Many preferred to drop inand have a look around the library on their way toor from other activities. Academic Schools pro-moted their activities. There were many displays ofanimals (including bilbies), plants and insects. TheUQ Gatton Heritage Tour was officially launched onthe day by the Vice-Chancellor, Professor John Hay.

The weather was not so kind for the UQ IpswichOpen Day held on Sunday 15 August. A blusterycool day kept some visitors away. Library tours,face painting, children’s story time, an internettreasure hunt and balloons galore were a part ofthe day in the Library, Building 8. Cybrary staff againoperated an information booth in the courtyardoutside Building 8 to answer questions and to giveout information, brochures and giveaways to morethan 2,000 visitors on the day.

Left: UQ Gatton Library Manager Karen Seymour conducting atour of the library on Open Day

Left: A couple of the star attractionsat the UQ Gatton Open Day


Friends of FryerThe Friends of Fryer Committee hosted a numberof events successfully promoting Fryer as a centreof intellectual debate. The first was the opening of adisplay from the Denis Murphy Collection held inconjunction with the Royal Historical Society ofQueensland conference Tropical Transformations:Twentieth Century Queensland.

Guest speakers were Professor Kay Saunders AM,School of History, Philosophy, Religion and Classics,and Emeritus Professor Colin Hughes, School ofPolitical Science and International Studies. Alsospeaking were former Governor-General of Aus-tralia, The Hon Bill Hayden AC, and Premier ofQueensland, The Hon Peter Beattie MP. Thedisplay was officially opened by Professor John HayAC, Vice-Chancellor of The University of Queensland.

For the second event, the Friends were treated to aspecial showing of the exhibition, Seeing the Collec-tion, at the James and Mary Emelia Mayne Centre.Guest speaker, Ross Searle, Director of the Univer-sity Art Museum, gave the Friends an excellent tourof the recently opened art museum.

At the beginning of October, the Friends sponsoreda panel session at the Brisbane Writers Festival withAmanda Lohrey, author of The Philosopher’s Doll, inconversation with Jan McKemmish.

The year concluded with a Christmas lunch featur-ing guest speaker Professor Kay Saunders AMpresenting her research on the Miss AustraliaQuest. Miss Australia 1964, Jan McGrath, and MissAustralia 1959, Joan Stanbury, gave personal insightsinto their experience, much to the enjoyment of acapacity crowd at the UQ Staff Club.

Above: Joan Stanbury and Jan McGrath at the Miss Australialuncheon

Above: Anne Horn, Executive Manager, Social Sciences andHumanities Library Service (third from left) with Friends of Fryerat the Seeing the Collection function at the Art MuseumBelow: The Hon Peter Beattie MP, Manfred Cross, The Hon BillHayden AC and Professor John Hay AC at the Denis MurphyDisplay opening

Friends of Fryerpatron Kaye deJersey andUniversity LibrarianJanine Schmidt atthe Denis Murphyfunction


Charitable Cybrary StaffCybrary staff contributed to a number of charities,hosting events to support:• Australia’s Biggest Morning Tea (Cancer

Council Australia)• SIDS and Kids Red Nose Day (SIDS Australia)• Jeans for Genes Day (Children’s Medical

Research Institute)• National Bandanna Day (CanTeen).

In 2004, Cybrary staff again raised funds for theWorld’s Greatest Shave for a Cure, with morecolouring of hair than shaving of locks comparedwith previous years.

To finish the year, the Information Access Servicestaff collected grocery and other items to be raffledin Christmas hampers, raising $720 for CampQuality, a charity helping children living with cancer.The Social Sciences and Humanities Library staffselected the Salvation Army for their Christmasdonation.

UQL CyberschoolUQL Cyberschool linked more than 160,000Queensland high school students from over 160secondary schools to a wide variety of online infor-mation resources. In 2004, the number of schoolstaking subscriptions to electronic databases throughUQL Cyberschool increased to 173 (up by 23%).The number of database subscriptions increased to398 (up by 30.5%) for 32 (up by 10%) differentelectronic databases. Various free trials were of-fered during the year, with some being available forshort periods of time and some becoming perma-nent offerings for schools.

AwardsIn 2004, the UQL Cyberschool won the inauguralpeer nominated IASL (International Association ofSchool Librarianship) Softlink Award, which recog-nises significant contributions to school librarianshipby school library specialists, educators, and/orresearchers.

Tours and TrainingSchool groups continued to bring classes of Year 11and 12 students to the Cybrary to conduct researchfor specific school assignments. UQL CyberschoolCoordinators provided tours and training for schoolstudents to improve their information literacy skills,to locate and use resources in the Cybrary, and toexperience university life and research.• 69 school groups were given tours of branch

libraries for a total of 1,598 school students• 64 school groups were given training in using

the Cybrary catalogue and UQL Cyberschoolpage for a total of 1,411 school students

• five hands-on training sessions were conductedfor 226 school staff in the use of databases.

SeminarIn 2004, the UQL Cyberschool held its secondsuccessful seminar, Schools, Scholars and Cybraries –Winning Ways. The themes included advocacy,promotion and marketing of the School Library. Asin 2003, leading presenters were selected andinvited to address and challenge attendees from thesecondary school community. Over 120 SchoolPrincipals, Heads of Department and teacher-librarians attended the seminar held at the CollegePlayhouse, The Women’s College, UQ St Lucia. Thefeedback was overwhelmingly positive and planninghas begun for the 2005 seminar.

UQL Cyberschool

Law Library’s Deidre Long on stagegetting the chop for a good cause


A Matter of Quality

The Cybrary measured, monitored and updated, where needed, itsresources and services in response to client needs.

Client FeedbackFollowing the Rodski Client Satisfaction Surveyconducted in 2003, the Cybrary actively respondedto the suggestions made for improvement in itsresources and services.

The Electronic Suggestion Box continued to beavailable from the Cybrary’s website. It was asimple but timely and effective mechanism forclients to provide feedback on how well theCybrary met their needs. In many cases, it wassimply to let off steam. Valuable suggestions wereimplemented to improve services, much to theapproval of the Cybrary’s clients, for example:“Thank you for fixing up the log-out feature whenaccessing a patron record. It’s great to see that clientcomments were acted upon.”

The Cybrary received a total of 1,137 suggestionsand comments, up 23% on 2003. There was muchdebate concerning the Cybrary’s policy on restrict-ing the use of USB drives in compliance with theCopyright Act and the commercial database li-cences the Cybrary signs on behalf of the Univer-sity. Most of the issues raised were addressed.

Major areas of interest were:

Financial ManagementThe Library was allocated $26.8 million from theUQ operating grant which represented an increaseof 4% on the 2003 allocation. As in recent years, incasting the budget, 44% of this money was allo-cated to staffing, 46% to library materials and 10%to maintenance and equipment. Funding from UQoperating grant, hospital contributions and Ipswichtotalled $29,157,141.

Materials BudgetWhile 2004 saw an improvement in the Australiandollar against the US dollar, it merely returned to1997 levels. It remained at low levels against boththe Euro and the British pound, each of which wasused significantly to purchase resources. With

Catalogue: 59%

Circulation: 2%

Other: 6%

Services:26%

Building: 7%

2004 FundingSource of Funds $Operating Grant 20,351,000Ipswich 1,330,000Tuition Fees 5,797,204State Government Grant 81,408External income 772,444Research Infrastructure Block Grant 650,000Surplus (Carry Forward) 175,085Total 29,157,141

Operating Grant

Tuition Fees

State GovernmentGrant

External IncomeResearch Infrastructure Block Grant

CarryForward

Ipswich


As a hedge against currency fluctuations, the Librarypurchased US$750,000 in ‘forward currency’ inAugust. This currency was used towards the pay-ment of print subscription products. In March, theLibrary was again able to negotiate an ‘early pay-ment’ discount for Elsevier subscriptions whichhelped defray the 5% price rise.

The value of the Australian dollar rose in the lastquarter of 2004 which resulted in a surplus ofunexpended funds in early December before theUniversity’s fiscal close. A contingency list of pro-posed purchases was compiled in anticipation ofsuch an occurrence. The funds were used to pur-chase a range of resources to enhance research byUQ scholars.

Library ReviewThe review of the Library was undertaken withinthe framework of the Handbook of UniversityPolicies and Procedures, Review of Academic andAdministrative Service Units, and focused on coreissues of performance and planning and otherrelevant strategic objectives as set out in the Uni-versity’s Strategic Plan 2004-2008. As part of thereview process the Library undertook an extensiveself review, producing an informative documentvaluable for future reference.

An external review committee met in the firstweek of November. The committee was chaired byDr Anthony Ferguson, University Librarian, Univer-sity of Hong Kong and included:• Janet Copsey, University Librarian,

University of Auckland, New Zealand• Professor Paul Greenfield, Senior Deputy

Vice-Chancellor, UQ• Nick Tate, Director, Information

Technology Service, UQ• Professor Mick McManus, Executive Dean,

Faculty of Biological and Chemical Sciences,UQ (representative for the Executive Deans)

• Professor Cindy Gallois, Director, Centre forSocial Research in Communication, School ofPsychology, UQ St Lucia (representative forthe academic staff at UQ St Lucia)

• Dr Colin Birch, Director of Studies, Faculty ofNatural Resources, Agriculture andVeterinary Science, UQ Gatton(representative for the academic staff at UQGatton)

• Dr Bernard McKenna, Senior Lecturer, UQBusiness School, UQ Ipswich (representativefor the academic staff at UQ Ipswich)

• Margaret Gauld and Karen Borchardt,Committee Secretaries.

The Review Committee conducted interviews, readrelevant documents (including the Library’s submis-sion) and produced a report with recommenda-tions. The report was presented to the DeputyVice-Chancellor and the University Librarian inDecember 2004. The Library developed a responseto the recommendations to be presented to theVice-Chancellor’s Executive early in 2005.

Expenditure 2004Account $Salary Materials 12,999,950Salaries 12,324,688Maintenance 2,201,273Equipment and Furniture 376,295Total 27,902,206

ExpenditureBy the end of the year, funds were expended asfollows:

subscription-based material continuing to rise aboveCPI rates, the real purchasing power of the Librarymaterial budget was at 1995 levels. The ResearchInfrastructure Block Grant (RIBG) funding from theDeputy Vice-Chancellor (Research) alleviated thenecessity to cancel subscription based products.

The Library took a strategic decision to continuewith its project, commenced in 2003, to addresssome of the inadequacies in its monograph collec-tions identified by the Materials Availability Survey.An additional $500,000 was allocated to MonographResearch Support and Teaching and Learning Sup-port. Additional funding was also allocated to theFryer Library and the hospital libraries to facilitate‘catch up’ monograph purchasing.

Funds were also obtained from the Ipswich budget,the Gatton Upgrade project, as well as contribu-tions from the three teaching hospitals as part ofthe management of the hospital libraries.


Client Focus GroupsThe Cybrary’s website continued to grow. In 1998,focus groups had been carried out to exploreoptimal structure and presentation. The websitewas further developed to conform to the Universi-ty’s template, to include new content and to reflectanalysis of website usage. In October, focus groupswere conducted to explore the effectiveness of thelatest version of the Cybrary’s website.

There were six focus groups, two with undergradu-ates, two with postgraduates and two with aca-demic staff. Overwhelmingly, the response waspositive in that the participants used the website toaccess a ‘wealth of resources’. Many commentedthat they liked the minimal use of graphics andsimple blue, red and white colour scheme. Somedislikes were the small font size and the two col-umn layout of the sub-pages as they did not see thesecond right hand column. Some small changeswere made, including the addition of a websitesearch facility.

The Library Management Group made plans tostudy the report for use in making informed deci-sions on future website development. The websitewas the front door to the Library and it was essen-tial that it be easy to use by all Library clients.

Other focus group sessions were conducted inNovember to investigate the clients’ view of whatservices and facilities were valued in the currentBiological Sciences Library building and what theywanted in the refurbished building. Many com-mented that they wanted more resources, espe-cially computers, and that they hoped the refur-bished facilities would optimise space and reducenoise levels.

Hospital Library AccreditationIn March 2004, the Herston Medical Library wasincluded in the accreditation undertaken by theAustralian Council on Healthcare Standards (ACHS)of the Royal Brisbane and Women’s Hospital. Thehospital received an ‘Outstanding Achievement’rating. Professor Peter Brooks, Executive Dean,Faculty of Health Sciences, wrote saying that theHerston Medical Library was given a great accoladeby the ACHS, indicating a ‘world class’ rating for thelibrary.

As well as the overall accreditation for the hospitalsthere was also accreditation required at teachinghospitals for medical specialities. The Mater Librar-ian met with Dr Simon Journeaux, Director ofOrthopaedics, and the Orthopaedics accreditationteam to assess the Library’s resources and servicesfor the accreditation of Mater as a teaching hospitalfor orthopaedics. The assessors were very im-pressed with all the services and resources.

Understanding the StaffThe biennial Library Staff Perception Survey wasconducted, providing staff with an opportunity tostate their opinions on how well they thought theLibrary was performing in relation to what theythought was important. The Quality AdvisoryGroup reduced and reworded questions from theprevious survey (2002) and, for the first time, staffwere able to submit their answers electronically,securing complete privacy.

A total of 129 surveys were returned and theoverall results indicated that staff valued the quality,commitment and dedication of the staff and thefriendly working environment. About 86% of staffwanted to be working for the Library in a year’stime. However, issues with management, communi-cation, heavy workloads and lack of recognitioncontinued to be points of dissatisfaction. Someactions were taken to address these issues, includ-ing the reintroduction of the Cybrary Staff ExcellenceAwards. Opportunities for further improvementswere tabled for discussion at the Cybrary’s AnnualPlanning Session in 2005.

Students at work in theBiological Sciences Library


Maximising Staff Contributions

Recruitment and SelectionThe Cybrary’s services were delivered by welltrained, motivated and dedicated staff. Substantialeffort was put into recruiting and selecting the bestpossible staff. Web-based recruitment informationkits were made available to all applicants forCybrary positions. The position descriptions for alllevels of position referred prospective applicants tothe web address for the kits.

Apart from the selection of staff for generic posi-tions, several senior positions were also filled. Theposition of Manager, Network Services, was filledby Eric Hornsby and a newly created position ofSenior Librarian at the Herston Medical Library wasfilled by Andrew Heath. The Library TechnologyService team was augmented with several positions.Two additional Library Systems Engineer positionsand another Senior Library Systems Programmerposition were added in recognition of the growthand complexity of the ICT environment in theLibrary.

The Library developed a web-based e-recruitmentsystem for casual staff which streamlined the workinvolved in recruiting casual staff for the semesterworkload peaks. The system was designed in 2003and implemented successfully in 2004. It was mar-keted via the Cybrary website. The e-recruitmentdatabase allowed Human Resources staff to searchon a variety of fields including work experience,availability to work, and preferred work location.The database was also customised for use by theFaculty of Natural Resources, Agriculture andVeterinary Science.

Employee RelationsFew employee relations issues arose in 2004. Thosethat did were managed successfully. Rehabilitationprograms were successfully implemented to assistseveral staff returning to work from injury or illness.Training workshops were run to raise awarenessand increase the skills of staff in a number of areaswhere there had been new legislative requirementsintroduced into the workplace, for example, thenew Workplace Advisory Standard on Harassmentand the impact of industrial relations decisions onthe Library.

Staff development activities ensured that all staff were equipped todeliver leading-edge services.

Future Focus Program 200422 April The Transformation of Biological Information

Professor John Mattick, Director,Institute for Molecular Bioscience

25 May The War in Iraq; the war of terror -there has to be a better way?Professor Kevin Clements, Director,Australian Centre for Peace and Conflict Studies

30 June Queensland Health Skills Development Centre -new skills for new timesProfessor Michael Ward, Head,Central Clinical Division, School of Medicine

29 July Future directions for education and John PaulCollegeStephen Paul, Headmaster, John Paul College

16 August The New Business ServicesPaul Mullooly, Chief Financial Officer,UQ Business Services

14 September IMBcom - current research and futureopportunitiesDr Peter Isdale, Chief Executive Officer,IMBcom Pty Ltd

25 October Ontology and the semantic webProfessor Robert Colomb,Data and Knowledge Engineering Group

17 November The role of the Chancellor and his vision for theUniversitySir Llewellyn Edwards, Chancellor,The University of Queensland


Staff Development and TrainingStaff development remained one of the keystonesof successful service. All staff were encouraged toattend various staff development training work-shops and activities. Cultural awareness workshopswere beneficial for staff, providing them with skillsto adapt to a growing international student popula-tion. All staff working in service areas were encour-aged to attend customer service skills workshops toprovide additional training and reinforce existingskills to assist them in their work in a busy cus-tomer-based environment.

The Library’s Staff Development Program wassupplemented by attendance at external eventsprovided by the Australian Institute of Management,Association for Tertiary Education Management, theAustralian Vice-Chancellors Committee and theQueensland University Libraries Office of Coopera-tion (QULOC). The modules in the QULOC Man-agement Skills Development series were developedby members of the Staffing Issues Group and weretargeted specifically at library staff.

Staff also attended the Leadership and Developmentseries and the Fundamentals of Management seriesrun by the Teaching and Educational DevelopmentInstitute (TEDI) on campus. Supervisory and man-agement skills training was compulsory for staffworking as supervisors or managers.

Attendance at both national and internationalconferences was encouraged and supported. Signifi-cant conferences attended by Library staff in 2004included VALA 2004 organised by the VictorianAssociation for Library Automation, the AmericanLibrary Association Conference 2004, EDUCAUSE2004 and the Australian Library and InformationAssociation Biennial Conference (see details on pages33 and 53).

The Future Focus (see table at left on page 42) andthe Library Wellness Programs (see table aboveright) were highly successful in 2004, with all ses-sions well attended. Speakers were invited fromboth within and external to the University. TheUniversity Librarian also continued presenting hervery popular staff update sessions twice a year (seephoto above right).

Rotation and DevelopmentScheme (RADS)The Library’s Rotation and Development Schemecontinued to be successful with its second round ofparticipants all reporting very positive experiencesfrom their job rotation or skills enhancement place-ment. The scheme encouraged cross fertilisation ofideas, skills and knowledge. This year the sectionsinvolved in hosting participants were Library Cor-porate Services, Information Access Service and thePrincess Alexandra Hospital Library.

Library Wellness Program - 200413 May Pilates Workout

Lauren Young, Exercise Physiologist,Centre for Physical Activity and Sport Education,School of Human Movement Studies

23 June Confident and Competent ChildrenDivna Haslam, Clinical Psychologist,Parenting and Family Support Centre

1 September Food to boost your energy and how food canaffect your mood!Aloysa Hourigan, Nutrition Program Manager,Nutrition Australia

19 October Managing your medicationsGeraldine Moses, Senior Pharmacist,Drug Information Department,Mater Health Services

Above right: Janine Schmidt presenting a Staff Update sessionBelow right: The Information Access Service Serials area


Management DevelopmentProgramsIn 2004 all HEW8 managers participated in theshadowing stream of the Management Skills andMentoring Development Program. They ‘shadowed’all members of the Library Management Group.These ‘shadowing’ sessions gave participants theopportunity to observe the management and lead-ership styles of the Executive Managers and todiscuss the responsibilities of their roles and theirdecision making and problem solving strategies.Project management opportunities were also givento several HEW8 managers.

The Transition to Management Program for HEW6Librarians was finalised ready for implementation in2005. Consisting of several streams—formal man-agement skills training, participation in recruitmentand selection activities and exposure to humanresource issues, Library project activities and a‘shadowing’ of HEW7/8/9 Coordinators and Manag-ers—this program was developed to assist librariansprepare for the transition to a management role.

A new program for HEW3/4/5 Library staff was alsoimplemented in 2004, Personnel Management Skillsfor Cybrary Staff Series, the aim of which was toenhance the skills of supervisors and other staff.The first two modules were presented in 2004—Emotional Intelligence workshop and a PersonnelManagement Policies and Information session—andthe third module, Discrimination and Harassment inthe Workplace was prepared for scheduling in early2005.

Train the TrainerThe goals of this program were to enhance theinstructional design and presentation skills of Li-brary staff and to increase the confidence of Librarystaff who train clients. In particular, the coursehelped staff to:• discover their own learning styles• design skills-based classes that cater for

different adult learning styles• use questions to facilitate learning• design, practise and present in a supportive

environment• exchange ideas about best practice in training

in a forum with colleagues.

The Library’s Train the Trainer course was run once,for eight new library staff. By December 2004, over88 staff had attended the program since its imple-mentation in 2000.

Advisory GroupsThe Library’s internal advisory groups provided aneffective forum for discussion of new ideas, prob-lem solving and management and communication ofservices and resources. The groups included:• Circulation Advisory Group• Collection Development Advisory Group• Digitisation Advisory Group• Document Delivery Advisory Group• Quality Advisory Group• Teaching Learning and Events Advisory Group• Workplace Health and Safety Committee.

Some issues discussed during the year included:• online payments for overdue amounts and fees• service to remote students• new workflows for course materials• difficulties with electronic document delivery

due to firewalls• the acquisition of electronic resources• processing relocated material• licensing issues related to CDROMs.

Above: The Library Management GroupBack from left: Chris Taylor, Grace Saw, Anne Horn, Mary Lyonsand Andrew Bennett; Seated: Janine Schmidt and Heather Todd


Planning and Review SessionsFollowing on from the initial Thinking Outside theBox planning and review sessions held in November2003 several additional sessions were conducted inFebruary by facilitator Jon Morgan. Focusing oninnovative thinking and creativity, staff were askedto consider several issues requiring improvementthat were raised in the Rodski survey. The LibraryManagement Group then evaluated all suggestionsfor inclusion in the list of operational priorities.

LITLOsThe Library Information Technology Liaison Officerprogram expanded during 2004. An additional 18Library staff completed the Level 1 training, while13 Library staff completed the Level 2 training andgraduated as fully qualified LITLOs. The programcreated valuable staff development opportunities,as well as providing a cadre of skilled and knowl-edgeable staff in branch libraries. LITLOs were ableto deal with the majority of the straightforward ICTproblems. More complex problems were referredto the Workstation Support Team in the LibraryTechnology Service.

Pictured above: The LITLO graduation in AprilPictured at left on page 44: HML’s Ruth Foxlee conductinginformation skills training

The Social Sciences and Humanities Library Information Desk

Left: Thinking Outside theBox


Award Winning Staff members2004 was indeed a year of acknowledging the skillsof UQ Cybrary staff.

ALIA AchieversUniversity Librarian Janine Schmidt was honouredas a Fellow of the Australian Library and Informa-tion Association for her contribution to the libraryindustry, particularly her achievements during herten years at The University of Queensland.

Belinda Weaver, ePrints@UQ Coordinator andauthor of Catch the Wave: find good information onthe Internet fast, won the ALIA Queensland LibraryAchiever of the Year prize for her commitment,dedication and outstanding professionalism to thelibrary field.

Anna Drew, library assistant in the Social Sciencesand Humanities Library, won the ALIA LibraryTechnician of the Year (Queensland) for her dedica-tion and skill in the job.

QUT PrizeWendy Furlan from the Biological Sciences Libraryreceived the QUT prize for achieving the highestaggregate result in the Graduate Diploma in Libraryand Information Studies for a part-time studentcompleting the course in the appropriate timeperiod for normal progression.

Margaret Waugh BursaryHerston Medical Library’s Andrew Heath receivedthe annual Margaret Waugh bursary for his work onthe Personal Digital Assistant project. He put thefunds towards registering for the Online conferencein Sydney in 2005.

Miracle WorkersSeveral Cybrary staff were nominated by theirpeers for UQ Miracle Worker awards because oftheir ‘selfless concern for others, sharing of knowl-edge, excellent communication skills, leadershipskills, willingness to help others and high ethical ormoral stance’. The recipients for 2004 were TrishBichel and Val Lawson (Social Sciences and Humani-ties Library), Daniel Callan (Library TechnologyService), Jill Maalsen (UQ Ipswich Library) andFiona Marshall (Library Corporate Services).

Janine Schmidt

Wendy Furlan, Belinda Weaver and Anna Drew

Andrew Heath at left

Jill Maalsen Fiona Marshall

Daniel Callan

Trish Bichel Val Lawson


Executive Manager, Information Access Service: Chris Taylor

• Lendingpolicy

• Cooperativeactivities

• OPAC accessmanagement

• Web content(public andintranet)

• Circulationand docmentdeliverycoordination

• ElectronicResourceDelivery

• Preservation

• Negotiationswithmaterialssuppliers

• Innopac• Warehouse

collections

• Collectiondevelopmentpolicy and

implementation• Materials

budgeting• Acquisitions

• Selectionanddeselectionof resources

• Copyright• Collection

management

• Administrativesupport

• BusinessContinuityPlanning

• Clientinformationskills training

• CommunityServices

• Facilitiesplanning andmanagement

• Security

• Research andDevelopment

• UQLCyberschool

• Finance andaccounts(includingnon-materialsbudgeting)

• Publications• Communication

strategies

• PersonnelResources

• Library StaffDevelopment

• QualityAssurance(includingperformancemeasures)

• Marketing• Mail Centre• Shelving

coordination

• StrategicPlanning

• OccupationalHealth andSafety

• Freedom ofInformation

• PublicRelations

• MarketResearch

• IT Contracts• AskIT

(computerhelp andtraining)

• ImagingSupport

• NetworkManagement

• WorkstationSupport

• PrintingSupport

• Systemsmaintenance

• eZones in theLibrary, DuhigBuilding

Executive Manager,Biological and Health

Sciences Library ServiceHeather Todd

• Biological Science Library• Gatton Library• Health Sciences Libraries:

• Architecture andMusic Library

• Dorothy Hill PhysicalSciences andEngineering Library

• International andConsultancy Services

Dentistry Library Herston Medical Library UQ Mater McAuley Library The Joint Princess Alexandra

Hospital /UQ Library

University LibrarianJanine Schmidt

Executive Manager, Library Technology Service: Andrew Bennett

Executive Manager,Social Sciences and Humanities

Library ServiceAnne Horn

Executive Manager,Physical Sciences and Engineering

Library ServiceGrace Saw

Executive Manager, Corporate Services: Mary Lyons

1. Organisational Structure

• Archives• Graduate Economics

and Business Library• Fryer Library• Ipswich Library• Law Library• Social Sciences and

Humanities Library

• IT Planning,Management,and Support

• LibraryInformationTechnologyLiaison Officers


2. Facts and Figures

2. ExpenditureSalaries 12,824,441 11,942,000 11,005,722Materials 12,818,773 12,785,000 11,932,555Maintenance and Equipment 2,621,200 3,468,000 3,241,546Refurbishment Projects 29,810Research/Infrastructure Materials 650,000 650,000 600,000

Total 28,914,414 28,845,000 26,809,633

4. ServicesItems Lent 1,639,030 1,622,772 1,576,463Items Shelved 2,190,116 2,371,781 2,562,865Items supplied to outside libraries* 21,050 24,614 27,325Items received from outside libraries* 21,760 25,530 31,786Information Skills classes held 2,686 2,672 2,862Information Skills program attendees 51,417 44,082 44,847Normal Opening Hours per week 81 81 81Queries answered 339,535 275,186 394,056Turnstile counts 3,303,042 3,325,115 3,287,156

1. Funding 2004 2003 2002

Operating Grant 20,351,000 24,949,000 23,469,009Carry Forward 175,085 -123,000 -138,622Ipswich 1,330,000 958,485 1,052,000Tuition Fee Income 5,797,204State Government Grant 81,408External Income 772,444Other Income 2,401,000 1,765,541Research Infrastructure Block Grant 650,000 650,000 600,000

Total 29,157,141 28,835,485 26,747,919

3. Library StaffProfessional Library Positions 86.98 84.59 74.27Specialist Managers and Coordinators 9.00 9.84 9.97Support Staff 152.85 154.44 139.77

Total 248.83 248.83 224.01

* (Note: These figures include external requests only)


5. Collections 2004 2003 2002

Books: total volumes 1,368,770 1,346,712 1,326,660Periodicals: total volumes 782,984 784,550 782,427Total Bound Volumes 2,151,754 2,131,262 2,109,087

eBooks 312,459 296,000 135,000

6. Branch Library StatisticsEnquiries Monograph Journal Total High Use Auto Total Doc Del Doc Del

Volumes Volumes Volumes Loans Loans Loans Supplied Received/renewals Ext/Internal Ext/Internal

Social Sciences and Humanities Library ServiceGraduate Economics and Business 6,570 11,364 12,202 23,566 203 - 10,641 46/2 -Fryer356,133 90,192 9,431 97,623 - - 45,696 232/16 -Ipswich12,546 29,819 1,933 31,752 6,869 13,364 62,100 405/246 568/405Law28,256 28,655 54,517 83,172 29,299 19,328 74,448 381/37 -Social Sciences and Humanities93,590 667,285 188,624 855,909 98,556 580,613 696,073 7,822/1,808 8,390/2,184

Physical Sciences and Engineering Library ServiceArchitecture and Music21,440 59,042 14,661 73,703 15,907 - 49,875 343/122 708/137Dorothy Hill Physical Sciences and Engineering36,692 85,848 107,403 73,239 12,338 43,721 110,419 2,557/254 2,697/1,184

Biological and Health Sciences Library ServiceBiological Sciences25,581 88,261 82,639 170,900 10,988 104,618 178,338 4,141/2,651 3,688/7,721Dentistry 5,376 5,318 4,114 9,432 - - 12,975 191/280 305/398Gatton10,322 47,004 16,127 63,131 2,413 25,271 52,883 442/929 949/2,110Herston Medical14,197 22,866 47,653 70,519 - - 27,497 2,024/4,206 3,213/3,376Princess Alexandra Hospital 6,496 3,830 9,130 12,960 - - 18,302 506/993 1,675/2,317UQ/Mater McAuley 6,284 6,924 11,419 18,343 - - 11,500 489/1,060 1,675/2,317

Warehouse 223,776 294,000 517,776 - - (included in 1,465/5,168 - Branch totals)

Other Loans and Renewals - - - - 288,203 - - 800 (Archives)

TOTAL388,748 1,368,770 782,984 2,151,754 176,573 580,613 1,639,030 21,050/17,692 23,760/21,475


3. Cybrary Staff

Corporate ServicesUniversity Librarian Janine SchmidtPersonal Assistant Cheryl Byrnes

Carly BarrettExecutive Manager Mary LyonsPersonal Assistant Suzanne GreenLibrary Review Manager Margaret GauldHuman Resources and Staff Development Coordinator

Joanne RutherfordHuman Resources Officer Judy AshwinFacilities Coordinator David SmithAdministrative Officer, Facilities Fiona MarshallFinance Coordinator Richard CraigAccounts Officers Don Smith

Roxanne TaylorPromotions and Publications Coordinator

Suzanne ParkerGraphic Designer Janine NicklinManager, Information Skills and Community Outreach

Deborah TurnbullSenior Librarian - ePrints@UQ Belinda WeaverLibrarians - UQL Cyberschool Liz Blumson

Noeleen FlemingLibrarians Lucy Peachey

Noela YatesLibrary Assistant Alan BasfordShelving Coordinator Eva LewandowskiAdministrative Assistants Karen Platz

Cheryl SwensonService Support Assistant Peter Gate

Library Technology ServiceExecutive Manager Andrew BennettPersonal Assistant Janell DwyerManager, Network Services Eric HornsbyLibrary Systems Engineer Daniel Callan

Justin DesfontainesMark Prior

Coordinator, IT Training Denise FrostProject Development Librarian Kingsley GurneyLibrary Technology Project Officer Cristiaan KortekaasDatabase/Web Access Librarian Warren HamIT Support Assistant Karen DesfontainesWorkstation Support Officers Jacqueline Aberdeen

Jay BasfordRobert BowenMark ConlonMandy FisherTristan Schoonens

Supervisor, AskIT Help Desk Wendy FitzmauriceTrainer, AskIT Help Desk Alex RohanAskIT Help Desk Officers Andrew Alcorn

Patricia EscalonFiona StroudTimothy Sudholz

Information Access ServiceExecutive Manager Chris TaylorSenior Manager, Collection Development

Jocelyn PriddeyManager, Integrated Library System Carolyn JonesCopyright Coordinator Tom JoyceCatalogue Coordinator Dagnija McAuliffeSenior Librarian Kris AbbottLibrarians Mary Kenyon

Andrea MatosRosemary MeiklejohnDell SchrammNoela StallardHelen StephanosPam TonkinPenelope Verrall

Senior Library Assistants Kerry BrezacHelen CookWendy PenbossGisela PossinMargaret PowellSusan SawyerAnne SmithMichael StewartJane Warnick

Library Assistants Helen BourneIrene BullMaria CampbellSusan DavidsonJulie DrewPatricia GollschewskiAnn GrayEmily HibberdPauline NapierFiona O’RourkeJulie PrattJessica ReillyWayne SharmaAnnette SteenLeslie TowRobert Wilkinson

Document Delivery Assistant Linda CrossService Support Assistants Eric Alaszewski

Regnhild EgLouise FathersMegan KennyKevin McNeillRenee NuskeeLynn ReidDamien Ryan

Administrative Assistant Gail Roudenko


Physical Sciences and EngineeringExecutive Manager Grace SawPersonal Assistant Julie Ceslis

Architecture Music LibraryManager Elizabeth JordanLibrarian Catherine BauerSenior Library Assistant Annette ScottService Support Assistant Jeanette Jonsson

Dorothy Hill Physical Sciences and Engineering LibrarySenior Librarian Nicole ClarkLibrarians Anne Draper

Susan LockeridgeLarah Seivl-KeeversJan SullivanLeith WoodallPhil Yorke-BarberFei Yu

Senior Library Assistant Pauline ListerLibrary Assistants Gaby Asenjo

Donalda EwinsDot GollnerIvana MimovicSusan Wilson

Service Support Assistants Ron HenderlingCourtney MoranWilliam Murdock

Biological and Health SciencesExecutive Manager Heather ToddPersonal Assistant Jill Dahm

Biological Sciences LibraryManager Irene SachsLibrarians Sue Curlewis

Wendy FurlanGreg GeorgeKaren Joc/ Di ThornthwaiteMargo Till-Rogers/KellyWhitehorne

Senior Library Assistants Judy AndersonBarnaby Casson

Library Assistants Diana CassidyLisa ClaytonLouise DaviesAngela Kenna

Service Support Assistants Melissa CaddenChristian GiffingGreg HillcoatBelinda SpinazeMichael SullivanAustin Terry

Herston Medical LibraryManager, Health Sciences Libraries Lisa KruesiSenior Librarian Andrew HeathLibrarians Lars Eriksson

Ruth FoxleePauline McLeodKeryl MichenerDi Thornthwaite

Senior Library Assistant Judy TurnerLibrary Assistants Justin Clark

Isabelle DaviesAngela LeggeJennifer Long

Service Support Assistants Dianne WatersPeter Wyborn

Librarian - Rockhampton Base Hospital Sarah ThorningLibrarian - Toowoomba Hospital Kaye Lasserre

UQ/Mater McAuley LibrarySenior Librarian Jackie ChamberlinLibrarian Kelly DannSenior Library Assistants Ann Gray

Barbara HeathNatalie Willson

Princess Alexandra Hospital LibrarySenior Librarian Robyn SpoonerLibrarian Jenny HallSenior Library Assistants Susan Beckinsale

Micheline FrancoisService Support Assistant Kerry Breen

Dentistry LibraryLibrarian Kathy HibberdSenior Library Assistants Thelma Campbell

UQ Gatton LibraryManager Karen SeymourSenior Librarian Maria ChalmersLibrarian Marg Schindler

Joanne Spicer-OttoSenior Library Assistant Jennifer CharlesSenior Library Assistant/AskIT Support Officer

Elizabeth ReavesLibrary Assistant Shirley HudsonService Support Assistant Katrina Mason


Social Sciences and HumanitiesExecutive Manager Anne HornPersonal Assistant Nea Daniels

Graduate Economics and Business LibraryLibrarian Julie OatesSenior Library Assistant Helen Turnbull

Fryer Library/UQ ArchivesManager Deborah StummArchivist Megan LynehamSenior Librarian Joanne RitaleLibrarians Catherine Leutenegger

Laurie McNeiceMaira Turaids

Senior Library Technician Rose WadeSenior Library Assistant Joan KeatingLibrary Assistants Christine Hale

Shira JohnsonMargaret RoseEmma Rowlings-Jensen

Service Support Assistant Michael ChengYorick Smaal

UQ Ipswich LibraryManager Sue HutleyLibrarian Miranda Newell

Stephanie NunanMarcos RibaMargaret Sloan-McDonald

Senior Library Assistant Jill MaalsenLibrary Assistant Bryony Kennedy

Jacqueline WakehamService Support Assistant Rebekah EmorAskIT Support Officer Yvonne Hodkinson

Law LibraryManager Barbara ThorsenSenior Librarian Sue MacaulayLibrarian Angela Allen

Cath ConnollySenior Library Assistants Deborah Arthur

Hilary McLachlanLibrary Assistant Deirdre LongService Support Assistant Julie Clarke

Deidre Long

Social Sciences and Humanities LibraryManager, Social and Behavioural Sciences

Bill BeachManager, Business, Economics and Law Karen BorchardtManager, Arts Ros FollettSenior Librarians Mark Cryle

Tanya ZiebellLibrarians John Anderson

Jana AtrensJustine CawleyHelen CookeBirgit CullotyJill DombrowDale DrysdaleJohn EastMichael FaggPatrick JewellPauline LineWai Wai LuiPam Schindler

Senior Library Assistants Robin AndersonDavina BaileyTricia BichelMarion CampeyRebecca CarterKaren CrouchBernadette LaneAlison StewartGail TattamNichola WilliamsStephanie Wright

Library Assistants Cameron AllenSarah BennettHilary CollinsAnna DrewKerrie-Ann FitchKirsten HentschelEdie KaczorKevin KearneyMargaret KeysVal LawsonPat LoriaJanet MackGina PatersonNaminda PeirisAnita PettersonVirginia ReisDavid SymonsMichaela Zincone

Administration Officer Julie MurraySenior Service Support Assistants Debbie Northway

Martin RhodesMargaret Wilhelm

Service Support Assistants Amy CrossMaria DwyerPeter ElliottAudrey LamRenee NuskeChristel SchulzTrevor StainesAndrew SteenDaniel StephensonLoretta SykesTint ThaungHeather TupeBianca ValentinoBernie WestLucy Wu


4. Publications and Presentations

Jay Basford with Paul Bowen and Fiona Rohde‘Ex Ante Evaluations of Alternate Data Structures for End UserQueries: Theory and Experimental Test’ in Journal of DatabaseManagement, 15(4), Oct-Dec, pp 45-70.

Liz Blumson‘UQL Cyberschool’. Presentation at Stanthorpe State High SchoolTeachers meeting, Stanthorpe, 13 August and Hillbrook AnglicanSchool Teachers meeting, Enoggera, 30 August.

Justine Cawley and Anne Horn‘The Information Society: The University of Queensland Cybrary isThinking Globally and Acting Locally’ in UQ School of Journalismand Communication’s World Summit on the Information Society, HowShould the Smart State Respond. [In press]

John East‘Z39.50 and personal bibliographic software’ in Library Hi Tech,Volume 21, Number 1, pp34-43.

Noeleen Fleming‘Beyond Google: the UQL Cyberschool’ in Curriculum Leadership,Volume 2, Number 26, 27 August (http://cms.curriculum.edu.au/leader/newcms/leader_view_issue.asp).

‘Challenging your students with online electronic resources’.Presentation at Bright Minds seminar, St Lucia, 16 February.

‘Using electronic resources in your classroom’. Presentation atCanterbury College, Beenleigh, 2 March.

‘Integrating ICTs into the Curriculum’. Presentation at SchoolLibrary Association of Queensland Biennial Conference, Southport,29 June and Bramble Bay/Stafford Teacher Librarian Networkmeeting, Bracken Ridge, 8 September and Capalaba State HighSchool Teachers meeting, Capalaba, 18 October.

‘UQL Cyberschool and Transition to Tertiary Education’.Presentation at Making Connections: Transitions to UniversityConference, Carseldine, 27 September.

‘Advanced Information Retrieval’. Presentation at John Paul College,Daisy Hill, 18 October.

Ruth Foxlee‘New Architecture over Old Foundations: Careers for healthlibrarians in evidence-based practice’. Paper presented at theHealth Libraries Group Conference, Belfast, UK, 6-8 September.

Margaret Gauld‘Report on the work of the National Resource Sharing Working Group’.Paper presented at Queensland Special Interest Group Kinetica andInterlibrary Loans (QSKILL) seminar, Brisbane, 9 September.

Andrew Heath and Kaye Lasserre‘Power in your pocket: the application of PDAs in Rural MedicalEducation’. Paper presented at the Mobile Solutions 2004: PDAs @Work in Health Conference 2004, Brisbane, October.

Andrew Heath, Lisa Kruesi, Heather Todd and PaulineMcLeod‘Creating the essential links for educating the evidence-basedmedical practitioner of the 21st Century’. Paper presented at theInformation Literacy: Information, Learning, Innovation: DeliveringGlobal Knowledge Conference, Brunei, October.

Andrew Heath, Lisa Kruesi, Kaye Lasserre, HeatherTodd and Sarah Thorning‘Opportunities in the palm of your hand: the challenges of handheldcomputing for libraries and information services’. Paper presentedat the ALIA 2004 Biennial Conference, Gold Coast, 21-24 September.

Anne Horn‘Infometrics: a practitioner’s view’. Paper presented at theResearch Applications in Information and Library Studies (RAILS)Seminar, Brisbane, 20 September.

Anne Horn and Deborah Turnbull‘All Links aren’t created equal: The UQ Cybrary’s InnovativeSupport for Teaching and Learning’. Paper presented at the EffectiveTeaching and Learning Conference, Nathan, 4-5 November.

Anne Horn and Deborah Stumm‘Keeping Treasures in Testing Times: Special Collections in theAcademic Environment’. Paper presented at the Food for ThoughtMuseums Australia National Conference, Melbourne, 16-21 May.

Sue Hutley and Terena Solomons‘Generational Change in Australian Librarianship: viewpoints fromGeneration X’. Paper presented at the ALIA 2004 BiennialConference, Gold Coast, 21-24 September.

Lisa Kruesi‘Sharing what we have! Information and people: e-resources toimprove health and well being’. Poster session presented at the 9thEuropean Conference of Medical and Health Libraries, Spain, 20-25September.


Lisa Kruesi with Andrew Heath, Kaye Lasserre, HeatherTodd and Sarah Thorning‘Rural but not remote! Access in outback Australia. Report on theimplementation of Personal Digital Assistants (PDAs) for medicalstudents, clinical teaching staff and health librarians’. Paperpresented at the 9th European Conference of Medical and HealthLibraries, Spain, 20-25 September.

Jocelyn Priddey and Dell Schramm‘Licencing and the User in the Academic Environment’. Paperpresented at the ALIA Forum on Purchasing Agreements, Brisbane,21 September.

Grace Saw‘Managing International Education: the Cybrary’s Perspective’.Paper presented at the 18th IDP Australian International EducationConference, Sydney, 5-8 October.

Grace Saw and Nicole Clark‘Reading Rodski: User Surveys Revisited’. Paper presented at theInternational Association of Technological University Libraries,Kracow, Poland, 30 May - 3 June.

Janine Schmidt‘Selling yourself and your services: marketing the school library’.Presentation to the School Library Association of Queensland Inc.,Brisbane Sub-committee annual general meeting, March 2004.

‘Report from CONSAL Conference XII, 20-23 October 2004,Brunei’ in APSIG Newsletter – ALIA Asia Pacific Special Interest Group,No 54, March, pp5-6.

‘Cresting the waves: promoting the role of the teacher librarian’.Presentation at the School Library Association of QueenslandConference - Flagging the Future, The Southport School, June.

‘Leading Others to Love Libraries’. Presentation at the UQLCyberschool Seminar 2004, Brisbane, August.

‘From library to cybrary: Changing the focus of library design andservice delivery’ in Kapitzke, C, and Bruce, BC (Eds). New librariesand knowledge spaces: Critical perspectives on information andeducation. Mahwah, NJ: Lawrence Erlbaum. [In press]

‘Marketing Library and Information Services in Australian AcademicLibraries’ in Gupta, Dinesh K, Eds. An International Review ofMarketing in Library and Information Centers. IFLA. [In press]

‘How I did it...Anyway... Reflections on my career’. Paper presentedat the QULOC University Librarians Forum, Brisbane, November.

Janine Schmidt, Anne Horn, Barbara Thorsen and LucyPeachey‘Australian Subject Gateways, the Successes and the Challenges’ inIFLA International Cataloguing and Bibliographic Control, 33(1),January/March, pp 4-8.

Janine Schmidt, Mary Lyons and Joanne Rutherford‘Motivate, Accommodate, Facilitate: Human resource managementinitiatives adopted by the University of Queensland Cybrary’. Paperpresented at the Australian Institute of Tertiary Education Management(ATEM) Queensland Branch Conference 2004, Nathan, 11 March.

Janine Schmidt and Hamilton Wilson‘The architect/librarian team – ensuring excellence in library design’.Paper presented at the ALIA 2004 Biennial Conference, GoldCoast, 21-24 September.

Deborah Stumm with Susanne Moir and Meredith Lawn‘Collection-level description: separating the woods from the trees’.Paper presented at VALA 2004, 12th Biennial Conference andExhibition, Melbourne, 3-5 February.

Chris Taylor‘IA=Content’. Paper presented at ALIA Access with AttitudeSeminar, South Brisbane, 15 April.

‘The Open Archives Initiative in practice: eScholarship@UQ’. Paperpresented at ALIA Building the Digital Library Seminar, Brisbane, 8October.

Margo Till-Rogers‘Developing critical thinking skills for the real world: a collaborationbetween lecturers and librarians at The University of Queensland’.Paper presented at the Australian Veterinary Association AnnualConference, Canberra, 2-7 May.

Heather Todd‘Down and loaded: the right information at the right time’.Presentation at Anglican Church Grammar School, East Brisbane, May.

Deborah Turnbull‘Plagiarism, or How do they snitch from the Internet...let me countthe ways!’. Paper presentated at the UQL Cyberschool seminar, StLucia, 23 April and the ‘Share IT’ Information Technology inEducation Conference, Ferny Grove State High School, 12 August.

Belinda Weaver‘Search like an Expert’ in Australian Personal Computer, February, pp104-105.

‘The Web Library: Building a World Class Personal Library WithFree Web Resources By Nicholas G Tomaiulo - Review’ in OnlineCurrents, 19(8): 22-24.

‘Find IT’. Weekly column in eMail section, Courier Mail newspaper,January - December.

‘New Stars in the Sky: How Open Access is Transforming theInformation Universe’. Paper presented at the ALIA 2004 BiennialConference, Gold Coast, 21-24 September and to the AustralianSports Information Network, Nathan, 19 November.

Leith Woodall‘The NASA Astrophysics Data System’ in Issues in Science andTechnology Librarianship No. 39 (Winter): www.istl.org/04-winter/databases2.html

Fei Yu‘Using problem-based learning in a second year chemicalengineering information-skills workshop - an Australian case study’.Paper presented at the 3rd International Lifelong LearningConference, Yeppoon, 13-16 June.


4. External Involvements

Angela Allen• Australian Law Librarians’ Group, Queensland

Bill Beach• Queensland Public Sector CREATE Committee• Faculty of Social and Behavioural Sciences Teaching and

Learning Committee

Andrew Bennett• UQ Ipswich IT Working Party• UQ Preferred Supplier Arrangement Steering Committee• UQ School of Business Teaching and Learning Committee

(postgraduate representative)• Information Technology Consultative Group• QULOC Information and Communication Technology

Working Party• AskIT Advisory Committee

Liz Blumson• ALIA Children’s Youth Services (Queensland)/ Libraries

for Lifelong Learning Group (convenor)

Karen Borchardt• Faculty of Business, Economics and Law Research

Committee• Asia Pacific Business School Librarians Group

Maria Chalmers• UQ Discrimination and Harassment Contact Officer

Jackie Chamberlin• UQ/Mater McAuley Library Advisory Committee• UQ/Mater McAuley Library Collection Development

Committee

Nicole Clark• QULOC Lending and Document Delivery Working Party• Australian Subject Gateways Forum• Architects, Construction and Consulting Engineers

Specialist Services (ACCESS) Group

Mark Cryle• Faculty of Arts Teaching and Learning Committee• School of History, Philosophy, Religion and Classics

Teaching and Learning Committee, ResearchCommittee, and Postgraduate Committee

Kelly Dann• UQ/Mater McAuley Library Collection Development

Committee

Anna Drew• ALIA Queensland Library Technicians Group

John East• QULOC EndNote Reference Group

Wendy Fitzmaurice• AskIT Advisory Committee

Roslyn Follett• Faculty of Arts Postgraduate Studies Committee, and

Research Committee• School of Language and Comparative Cultural Studies

Research Committee, and Postgraduate and HonoursCommittee

• PictureAustralia Participants

Wendy Furlan• School of Human Movement Studies Board of Studies

Margaret Gauld• National Resource Sharing Working Group• Queensland Special Interest Group Kinetica and

Interlibrary Loans• QULOC Lending and Document Delivery Working Party

Andrew Heath• PDA Reference Group (chair)

Kathy Hibberd• School of Dentistry Second Year Committee• Dentistry Teaching and Learning Committee

Anne Horn• AustLit Executive Board• AustLit UQ Management Committee• Australian Studies Centre Advisory Board• AV and ICT Standards for Teaching and Learning Space

Working Party• Faculty of Arts Board• Faculty of Arts Board of Studies for the Bachelor of Arts• Faculty of Business, Economics and Law Faculty Board• Faculty of Social and Behavioural Sciences Faculty Board• Friends of Fryer Committee• Library Advisory Committees for Fryer, Graduate

Economics and Business, Law, Social Sciences andHumanities, and UQ Ipswich

• Sponsorship and Trade Committee for ALIA Biennial 2004Conference

• UQ Ipswich Program Directors Committee

Carolyn Jones• Functional Expert for ILL module and for Holds and

Recalls, Innovative User Group• Executive Committee, Australasian Innovative User

Group

Elizabeth Jordan• Faculty of Arts Board of Studies• International Association of Music Libraries

(Australia)(treasurer)

Tom Joyce• UQ Copyright Network

Joan Keating• Management Committee of the 2004 Brisbane Writers

Festival


Lisa Kruesi• ALIA Health Libraries Australia (Qld Group)• Dentistry Library Advisory Committee• UQ/Mater McAuley Library Management Committee• Herston Medical Library Advisory Committee• Herston Medical Library Collection Development

Committee• Faculty of Health Sciences Teaching and Learning

Committee• School of Medicine Board of Studies Committee• Herston Medical Library Advisory Committee• UQ/Princess Alexandra Hospital Library Collection

Development Committee• UQ/Mater McAuley Hospital Library Collection

Development Committee• Rural Pack Reference Group

Kaye Lasserre• Rural Pack Reference Group (chair)• Management Advisory Committee (Rural Clinical Division

South West Qld Region)• Teaching and Learning Committee (Rural Clinical Division

South West Qld Region)

Wai Wai Lui• School of Languages and Comparative Cultural Studies

Teaching and Learning Committee

Megan Lyneham• Law School Heritage Committee• Australian Society of Archivists Queensland Branch

(newsletter editor)

Mary Lyons• UQ Smartcard Working Party• QULOC Quality Working Party• Quloc Staffing Issues Working Party

Julie Oates• School of Economics Teaching and Learning Committee

Suzanne Parker• UQ Marketing Committee

Jocelyn Priddey• CAUL Electronic Information Resources Committee• CAUL Statistics Focus Group• QULOC Cooperative Resources Working Party• Swets International Customer Advisory Board

Joanne Ritale• Friends of Fryer Committee (secretary)• Fryer Library Advisory Committee

Alex Rohan• AskIT Advisory Committee• UQ Blackboard Implementation Operational Working Group

Joanne Rutherford• QULOC Staffing Issues Group• Aurion Recruitment and Selection Module Working Party• Human Resources Coordinators Committee• Central Support Services Occupational Health and Safety

Committee• UQ Occupational Health and Safety Council

Irene Sachs• Biological Sciences Library Advisory Committee• Services and Administration Planning Group for the

Relocation of the School of Veterinary Science• UQ Discrimination and Harassment Officer

Grace Saw• Australasian Academic Research Libraries Journal –

Editorial Board• Equity, Diversity and the Status of Women Senate

Subcommittee• Faculty of EPSA Teaching andLearning Committee• Faculty of EPSA International Task Force• School of Engineering – Board of Studies• Library Advisory Committee for the Physical Sciences and

Engineering Library Service• AVEL Brisbane Group• UQ International Liaison Officers Group• ALIA QUORUM section• ALI A 2004 Conference Publicity Committee• Standing Committee for Equity, Diversity and the Status

of Women• Australian Academic Research Libraries Editorial Board• UQ China Strategy Group• UQ Singapore Strategy Group

Susan Sawyer• ALIA Queensland Library Technicians Group

Margaret Schindler• Faculty of NRAVS Committee for the Distance Learning

Enhancement Project• Natural and Agrifood Systems Planning Committee

The UQ/Mater McAuley Library


* shared position

Janine SchmidtWithin The University of Queensland• Academic Board and its Library, Teaching and Learning,

and Research Committees• AskIT Advisory Committee• AustLit (The Resource for Australian Literature) UQ

Management Board• Biological Sciences Library Project Control Group• eLearning Working Party• Friends of Fryer Library Committee• General Staff Enterprise Bargaining Working Party• Information Technology and Services Policy and Planning

Committee• Library Management/Advisory Committees for Joint

Princess Alexandra Hospital/UQ, Herston Medical, UQ/Mater McAuley, Dorothy Hill Physical Sciences andEngineering, Biological Sciences, Law, Dentistry, GraduateEconomics and Business, Fryer, Ipswich, Gatton and SocialSciences and Humanities libraries

• UQ Secretaries and Office Professionals Association (patron)External to The University of Queensland• The Thirty Club• Representative of AVCC on AICTEC (Australian ICT in

Education Committee) Standards Sub-Committee• Women in Information Technology• National Colloquium of Senior Women Executives in

Higher Education• Australian Federation of University Women, Queensland

branch (vice president)• Zonta Brisbane North• Board of Trustees, Brisbane Girls Grammar School• QULOC• ALIA 2004 Biennial Conference (convenor)• IFLA Standing Committee of the Library Buildings and

Equipment Section• QULOC Information Communication Technology Working

Party

Larah Seivl-Keevers• School of Engineering Teaching and Learning Committee

Karen Seymour• Faculty of NRAVSBoard of Studies Committee• Faculty of NRAVS Teaching and Learning Quality

Committee• NRAVS Courses Subcommittee• UQ Gatton Orientation Week Committee• UQ Gatton Open Day Committee• ALIA Queensland Mentoring Program (coordinator)

David Smith• Central Support Services Workplace Health and Safety

Committee

Robyn Spooner• PAH/ UQ Collection Development Committee and

Management Committee• Biological and Health Sciences Libraries Committee• Diamantina Health Care Museum Inc.

Deborah Stumm• Friends of Fryer Committee• Fryer Library Advisory Committee• UQ Information Management Project• Electronic Documents Working Party• UQ Records Storage Working Party

Chris Taylor• UQ Web Interface Working Party• Kinetica Advisory Committee• Australian Partnership for Sustainable Repositories

Executive Committee• GO8 Acquisitions Group

The Walter Harrison Law Library, ground floor

Barbara Thorsen• Australian Subject Gateways Forum• TC Beirne School of Law Teaching and Learning

Committee• TC Beirne School of Law Research Committee• TC Beirne School of Law Heritage Committee• Australian Law Librarians’ Group (Qld)• WebLaw Coordinator• Law Library Advisory Committee

Margo Till-Rogers/Kelly Whitehorne*• School of Veterinary Science Curriculum Review

Committee*• School of Veterinary Science Board of Studies• Agrigate Data Steward

Heather Todd• Australian Digital Theses - Australian Research

Information Infrastructure Committee TechnicalCommittee

• Faculty of Biological and Chemical Sciences Board• Faculty of Health Sciences Board• Faculty of NRAVS Board• Services and Administration Planning Group for the

Relocation of School of Veterinary Scoence• Academic Board Postgraduate Studies Committee• QULOC Cooperative Resources Working Party• Library Management/Advisory Committees for the

Biological Sciences, Dentistry, Gatton, HerstonMedical, UQ/Mater McAuley, PAH/UQ libraries

• ALIA 2004 Conference Program Committee

Deborah Turnbull• UQ Blackboard Implementation Operational Working

Group• UQ Open Day Working Party• UQ Orientation Week Working Party• UQ School and Student Liaison Working Party• UQ Teaching and Learning Chairs Committee• QULOC Information Skills and Services Working Group

Noela Yates• QULOC EndNote Reference Group (convenor)


6. Our Supporters

The Cybrary was fortunate to receive many generous donations froma wide variety of supporters. Thanks were extended to the following:

Community and Past GraduatesMr Alexander Abdennur, Ottawa, CanadaMr Warwick Abrahams, ToowongEmeritus Professor Roy Abrahamson, Carbondale, USAAcademy of the Social Sciences in Australia, Acton, ACTMs Kathryn Adams, Environmental Protection Agency, QueenslandMr John Allardyce, BundambaMr Cameron Allen, NewmarketLieutenant Commander PC Anderson, Royal Australian Navy, ACTProfessor Atsushi Ando, Hokkaido University, JapanMr William Appleby, Camp HillArgentinian Philosophical Society, ArgentinaArthritis Queensland, WindsorMr J Keith Atkinson, AuchenflowerMs Sylvia Banner, Fortitude ValleyDr Peter Barnard, St Leonards, NSWMr Jack Battle, QueenslandMr Peter Beattie, BrisbaneMr Peter Bird, Lake Illawarra, NSWMr Richard Bramley, TaringaMs Sally Brand, WindsorMs Fiona J Brooke, QueenslandMr Peter Brown, St LuciaProfessor Matthew Bruccoli, University of South Carolina, USAMr Stephen Bullard, Australian War Memorial, ACTProfessor Han Sang Bum, Seoul, KoreaMr Arthur Burke, AspleyMs Ann Burns, Holland ParkMs Wendy Cavanagh, Royal Brisbane and Women’s HospitalDr Jean-Claude Chatard, Universite de Jean Monnet, FranceMs Linda Chen, Norman ParkDr Mun-keat Choong, University of New England, NSWMs Catherine Clark, University of Western AustraliaProfessor Trevor Clifford, St LuciaMr Yehuda Cohen, Jerusalem, IsraelProfessor Robyn Cooke, AspleyWA Coppel, Griffith, ACTMr Victor Crittenden, Canberra, ACTMs Mary-Jane Crosbie, Spring HillMr Kevin Cummins, BanyoDr Patti Cybinski, BardonDr Robert Darby, Canberra, ACTDr Roslyn Dunbar-Wells, AshmoreDr Peter Dunn, University of Southern QueenslandSr Regis M Dunne, Mater Health Services, South BrisbaneDr Veronique Dupont, New Delhi, IndiaDr Mervyn Eadie, BrisbaneMr Erik Eriksen, HamiltonProfessor Lindsay Falvey, University of Melbourne, VictoriaDr Rod Fisher, Brisbane History GroupProfessor Brian Fitzgerald, Queensland University of TechnologyMs Susie Flynn, Brisbane City CouncilMs Kerrie Foxwell, Griffith UniversityMiss Katalin Gaal, TaringaMs Antonella Gambotto, Byron BayMr Norman Gilroy, Hatton ValeMs Marjorie Glasgow, Sherwood

Marek M Gorski, Kracow, PolandMs Tennille Graham, University of Western AustraliaMs Anita Green Kellett, Queensland University of TechnologyMr Andy Grodecki, BeaudesertProfessor Miraca UM Gross, University of NSWHalas Dental, South BrisbaneMs Doreen Hart, Apunipima Cape York Health Council, QueenslandMr Robert Heather, MackayMr Matthew Henry, ToowoombaDr Laurie Hergenhan, St LuciaMs Amanda Holland, SherwoodDr Moazzem Hossain, Griffith UniversityMiss Emi Iimori, Chiba, JapanProfessor Kawakami Ikuo, Waseda University, JapanJapan Foundation Library, North Sydney, NSWJLPP Secretariat, ACE JapanDr Murray Johnson, NingiProfessor Hafiza Khatun, Dhaka, BangladeshMs Noreen Kirkman, EarlvilleMr Andrew Kleeberg, Polish Ex-Servicemen’s Association, ACTMr Tony Kursius, Queensland TransportMr ACM Laing, BellbowrieMr Kevin Lambkin, Queensland HealthMs Brenda Lewis, West EndProfessor Dr Eng Renzo Lazzeretti, Comune di Pietrasanta, ItalyMr Hans-Georg Licht, Witten, GermanyMr Des Lund, PAHMs Jennifer Mackie, CorindaDr Greg Mallory, BrisbaneMs Lisa Martens, Department of Defence, ACTMr Chris McGrath, BrisbaneDr John Mackenzie-Smith, HendraMs Wyn McLean, Monash University, VictoriaMr Albert Mehr, Consulate General ofSwitzerland, NSWThe Hon John Mickel, Minister for the Environment, BrisbaneMr Graeme O Morris, BrisbaneMr Richard Overell, Monash University, VictoriaMr Ralph Paland, Koln, GermanyMs Selena Papps, VictoriaMs Corinne Perkins, TarragindiAssistant Professor Annalisa Pes, Universita degli Studi di Verona,

ItalyMr Richard Prescott, QueenslandMs Karyn Rains, Brisbane Airport CorporationMr Paul Reeve, AshgroveProfessor Angelo Righetti, Universita degli Studi di Verona, ItalyMr Ron Ringer, Woollahra, NSWProfessor Howard Robinson, Central European University,

HungaryMr Alan Rogers, AnnerleyMr Thomas Shapcott, Mont Albert, VictoriaMr and Mrs Y Skidmore, GoodnaMrs JLM Stephens, BundabergDr Pamela J Stewart, University of Pittsburgh, USAMr Stan Stokes, Hervey BayProfessor Andrew Strathern, University of Pittsburgh, USAMs Robin Sullivan, Queensland Commission for Children and

Young People


To individual branchesThe Joint PAH/UQ Library received $2,000 from Dr Gerald Power,PAH Anaesthetics Department, who had received the money fromtwo research grants.

The Architecture and Music Library (ARMUS) was privileged toreceive a very significant donation of music CDs from the estate ofthe late Dr Peter Zavattaro. The collection numbered 6,000 CDs,and included twentieth century music, opera, ballet, American Artmusic, world music as well as much of the well known classicalrepertoire. ARMUS also received from Professor Philip Bracanin,Head of the School of Music, a complete set of the scores of hiscompositions.

The Dentistry Library received 20 books from Halas Dental andtwo historic texts—one each from Mrs Elrae White and Mr AlanRogers.

The Fryer Library received a number of donations under theCultural Gifts Program, including:• Drafts, correspondence, royalty records and ephemera of

EV Timms• Correspondence and related material from Laurie

Hergenhan collected during his capacity as editor ofAustralian Literary Studies

• Poetry drafts and correspondence from Bruce Dawe• Drafts and correspondence from Thomas Shapcott.

Other donations received included the Yanyuwa Atlas and otherresearch material from the Yanyuwa community; the personalpapers of Dr David Watson, former Liberal member for Moggill;archives of the journal Aboriginal Child at School; additions to theDorothy Hill collection from Associate Professor John Jell; researchmaterial on Papua New Guinea from Peter Cahill; playscripts byMona Brand from Christine Tilley; architectural plans from GregBerkman; records and photographs of the Empire Theatre inToowoomba from Gail Lipke; and records of the University ofQueensland Bushwalking Club.

The Social Sciences and Humanities Library received a gift of 324books and 114 multimedia items from the People’s Republic ofChina through its Embassy. The books covered a range of topics,including cultural studies, teaching and learning Chinese language,linguistics, literature, history and music.

University of Queensland StaffDr John Keith Atkinson, School of Languages and Comparative

Cultural StudiesDr Carolyn Baker (deceased), School of EducationProfessor Matthias Bickel, School of DentistryProfessor Philip Bracanin, School of MusicDr Michael Bulmer, Department of MathematicsDr Annemaree Carroll, School of EducationMs Rebecca Carter, Social Sciences and Humanities LibraryDr Hubert Chanson, School of EngineeringProfessor Kevin Clements, Australian Centre for Peace and

Conflict StudiesMs Colleen Clur, Office of Marketing and CommunicationsDr Marcia Espinoza-Vera, School of Languages and Comparative

Cultural StudiesProfessor Trevor Grigg, Deputy Vice-Chancellor (International and

Development)Dr Merrilyn Goos, School of EducationMrs Saira Gulamani, Australian Centre for Peace and Conflict

StudiesMs Margaret Higgs, School of History, Philosophy, Religion and

ClassicsAdjunct Associate Professor Peter Jull, School of Political Science

and International StudiesDr Deb Keen, School of EducationAssociate Professor Veronica Kelly, School of English, Media

Studies and Art HistoryDr Rod Kirkpatrick, School of Journalism and CommunicationMs Merie Lowenstein, Development OfficeMs Haida Luke, UQ Breastfeeding Networking GroupSr Anne Matyear, UQ Ipswich Health ServicesAssociate Professor Brian Miller, Department of SurgeryDr Martin Mills, School of EducationDr Paul Mills, School of Veterinary ScienceMr Bruce Muirhead, Community Service and Research CentreAssociate Professor Joan Mulholland, School of English, Media

Studies and Art HistoryDr Yuichi Murakami, Australian Studies CentreDr Bernard Pailthorpe, Advanced Computational Modelling CentreProfessor John Pearn, Department of Paediatrics and Child HealthDr Ann Peterson, School of Geography, Planning and ArchitectureDr Suzette Porter, School of DentistryDr Sylvia Rodger, Division of Occupational Therapy, School of

Health and Rehabilitation SciencesProfessor Helen Ross, School of Natural and Rural Systems

ManagementMr Ross Searle, University Art MuseumProfessor Jan Servaes, School of Journalism and CommunicationMs Deborah Stumm, Fryer LibraryDr Stephen Szokolay, Department of ArchitectureDr Chris Tiffin, School of English, Media Studies and Art HistoryMr Sean Ulm, Aboriginal and Torres Strait Islander Studies UnitDr David Wadley, School of Geography, Planning and ArchitectureProfessor Peter Wallensteen, Australian Centre for Peace and

Conflict StudiesProfessor Laurence J Walsh, School of DentistryAssociate Professor D Watts, School of History, Philosophy,

Religion and ClassicsProfessor Ken Wiltshire, School of BusinessWomen and the Law Society, TC Beirne School of Law

Mr David Swallow, Orange, NSWMs Masako Takahashi, Tokyo, JapanMs Pattaranan Takkanon, St LuciaMs Keiko Tamura, Australian War Memorial, ACTProfessor Deanne Terrell, Australian National University, ACTMr Owen Thomas, Sydney, NSWMr Barry Thompson, BallandeanMr Shane Thompson, Fortitude ValleyMs Virginia Thorley, Norman ParkDr YS Ting, Mater Public Hospital, South BrisbaneProfessor William Tow, Griffith UniversityMiss Quang Ngoc Thuy Tran, St LuciaMs Jacqueline Uhlmann, Department of Communications,

Information Technology and the Arts, ACTMs Elizabeth Vandeleur, InnisfailMs Liz Wager, Edward Elgar Publishing, UKMrs Suci Baskoro Wati, Semarang, IndonesiaProfessor John Weckert, Charles Sturt University, NSWMs Helen Werder, PAHMs Nicole Whittaker, AnnerleyMr Graham Wilkinson, Ipswich HospitalMr Ian Withnall, Geological Society of Australia, QueenslandMr Eiju Yatsu, JapanMr KE Yerbury, East IpswichDr Peter Zavattaro (estate), Brisbane

Pictured at right: Yanyuwa women making ceremonial gift


7. Visitors

The Cybrary continued to attract visitors from all over the world,including:

Overseas VisitorsMs Nanette Ainge, Canterbury District Health Board, NZProfessors Russell Cole and David Firmage, Colby College, USAHis Excellency Mr Imron Cotan, Ambassador, IndonesiaProfessor Huynh Dinh Chien, Hue University, VietnamMr Geoffrey Gee and Ms January Stayton,

University of Pennsylvania, USAMr Gary Gibson, Saint-Lazare, CanadaMr Peter Hilton, University of Southern California, USAMs Sarah Lieneweber, AustraLearn, USAMr John McCoy, Dunedin, NZMr Laurie Mossler, Dickinson College, USAMr Robert Neuenschwander, University of Idaho, USAMs Hiroko Ogawa and Professor Masanabu Koga,

Kyushu Institute of Technology, JapanMs Amanda Pascall, IDP, UKMs Vivienne Perreira and Ms Pinky Chandran, IDP Education, IndiaMs Barbara Prucha, Syracuse University, USAMs Jacqueline Raxter, University of Birmingham, UKMr Alfredo Sanchez, Universidad de las Americas, MexicoProfessor Jiang Shuscheng, Nanjing University, ChinaMr Michael Swift, AustraLearn, USAProfessor Rex Taylor, University of Glasgow, ScotlandMr Philip van Zijl, Dunedin College of Education, NZMs Clemencia Varon, Bogota, ColombiaMr Truong Vo Dung, Cantho University, VietnamMs Cheryl Ward and Ms Jenny McGhee, University of Waikato, NZMs Linda Weinstein, University of Massachusetts, USAMr Le Xuan Lieu, Ambassador, Socialist Republic of Vietnam

International DelegationsAustraLearn, USAChina Three Gorges UniversityChungbuk National University, KoreaConsulate of Malaysia, SydneyKyoto University, JapanNAC-IFSA Study Abroad, USANew Caledonia School of EducationObihiro University of Agriculture and Veterinary Medicine, JapanSchool Counsellors from the Middle East and IndiaState University of Jakarta, IndonesiaStudy Abroad Advisers, USAUniversiti Brunei Darussalam, BruneiUniversity of Danang, VietnamUniversity of Fisheries, VietnamUniversity of Yamanashi, Japan

Australian VisitorsThe Honourable Anna Bligh, Queensland Minister for Education

and the ArtsHer Excellency Governor Quentin Bryce, Governor of QueenslandMr Tony Burch, Royal Melbourne Institute of Technology, VictoriaMs Elizabeth Cash, Ipswich Hospital LibraryMr Mike Donald, Edith Cowan University, WAMs Alice Ferguson, Charles Sturt University, NSWMs Imogen Garner, Curtin University of Technology, WAMs Libby Guj, Jones Coulter Young Architects, WAMs Annabel Lahz and Mr Andrew Nimmo, Lahz Nimmo ArchitectsMs Jane Long, University of Western AustraliaMr Darren McKee, Edith Cowan University, WAMs Natalie Morrison, Bates Smart ArchitectsMessrs Adrian Shaw, Ron Mantel and Subhan Ali, Chisholm

Institute, VictoriaMs Dell Simpson, Maroochydore LibraryMr Ian Wilson, Monash University Library

Australian DelegationsALIA Technicians GroupBrisbane Grammar School staffQULOC Lending and Document Delivery GroupSt Paul’s International School students, Bald HillsUniversity of Melbourne Library staffUniversity of Sydney Library staffUniversity of Wollongong Library, and Building and Grounds staff.

Above: UQL Cyberschool staff Liz Blumson, Deborah Turnbulland Noeleen Fleming with the Queensland Minister forEducation and the Arts, the Honourable Anna Bligh (centre) andUniversity Librarian Janine Schmidt (second from right)

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