The Transformative Power of Culture to Drive Your BusinessThe Transformative Power of Culture to...
Transcript of The Transformative Power of Culture to Drive Your BusinessThe Transformative Power of Culture to...
Empower Your
The Transformative Power of
Culture to Drive Your Business
Michael Waterman, CHG Healthcare Services
2,500 employees
8 offices in six states
$1.4 billion company
2016 #18
2015 #16
2014 #16
2013 #3
2012 #9
2011 #27
2010 #26
1 Identify and live your culture
2 Creatively share your culture
3 Celebrate your people
1 Identify and live your culture
Rock Star tips:
1. Identify your values & culture2. Listen to your people3. Make appropriate changes and
share the news
2 Creatively share your culture
Secured 15 media placements
Rock Star tips:
1. Use internal channels to reinforce your culture
2. Attract and retain your people by sharing your culture externally
3. Invest in storytellers • Video team• Communications team• Street team
3 Celebrate your people
Rock Star tips:
1. Commit to celebrating2. Invest in people and events 3. Appreciate your veterans4. Embrace your rookies
Record-breaking results
.02%Hire rate
5%Acceptance
3.5%Hire rate
71% 73%79%
83%86% 87%
90% 91% 91% 91% 91% 90%
39%
31%29%
23%
24% 20% 22% 21% 21% 23%
17% 16%
2003 2005 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Satisfaction Turnover EBITDA
Note: Employee satisfaction and turnover metrics are based on third-party survey of all CHG employees. Did not conduct survey in 2004 or 2006.
Engaged employees = increased profits
michaelwaterman1 @mcwaterman