The Top 20 Ways You're Annoying Your Customers

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The Top 20 Ways You’re

Annoying Your Customers


Insight from the May 24, 2016 #ICMIchat

Topic: Customer Service Pet Peeves

Host: @ens0204


Top 20 Things That Annoy

Customers…..


1: Being transferred to someone who’s not up to

speed on the problem.


2: Having to navigate a long and confusing IVR.


3: Customer service reps who interrupt/talk over them.


4: Customer service reps who read from a script.


5: Having to exert additional/unnecessary effort

to solve a problem.


6: Being forced to switch channels mid-interaction.


7: Long hold times.


8: Not having the option to text for service.


9: Being asked to call back later for resolution.


10: Not having the option to talk to a live person when

needed.


11: Fake empathy.


12: No option to cancel an account online; being forced

to call in to do so.


13: Stump speeches/sales pitches on a service call.


14: Dropped calls & no call back.


15: Customer service reps that don’t listen.


16: Having to repeat information.


17: When customer service reps overuse the customer’s

name in conversation.


18: Game playing. Being forced to call in multiple times

to negotiate pricing.


19: Complicated payment processes that make it hard for customers to give you

money.


20: Failing to respond to questions on social media.


Want to avoid these problems? Head to our forum

for a full recap & tips: http://ubm.io/1RzMpI4

http://ubm.io/1RzMpI4


Join us for the next #ICMIchat!

Topic: What Really Works in Training? Host: @NealTopf

Day/Time: May 31 | 1pm ET

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