The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your...

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The Strategy, the Communication, the Close HBS Association of Boston Pam Lassiter [email protected]

Transcript of The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your...

Page 1: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

The Strategy, the Communication, the Close

HBS Association of Boston

Pam Lassiter

[email protected]

Page 2: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

7 Points to Carry Forward:

Send Clear Signals Stop Looking for Jobs…

1. It’s not about you.2. Where is the pain?3. Package for the future.

1. Play on the Slopes2. Track trends3. Dangle carrots4. Stuff the Pipeline

Page 3: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

Marketing Circle

You

PROFITABILITY 

Employer

Page 4: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

3 Points for Today

1. Your reputation precedes you.

2. Know your “adversary.”

3. Negotiate in Round Rooms

Page 5: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

Your Reputation Precedes You

Page 6: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

How will you arrange the refrigerator magnets?

Authority

Character

Competence

Influence

Negotiating

Power

Trust

Persuasion

To increase your odds of satisfactory outcomes at work, in which order should these be accomplished?

Page 7: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

Hill, Lineback; “The Necessary Art of Persuasion,” Jay Conger; Power, Influence and Persuasion, HBSPress; The New Leader’s Guide to Effective Negotiating, Watkins

Authority‐comes from position + assoc credentials; “in very short supply”

Character‐believing in and following a set of values; intention

Competence‐you know what to do and how to get it done; track record

Influence‐change behavior of others without orders or threats

Negotiating‐creating and capturing value in a network of relationships

Power  http://www.youtube.com/watch?v=SeldwfOwuL8 ; welfare of organization

Trust‐people count on you to do the right thing; basis of influence; earned

Persuasion‐moving to position don’t hold by listening, openness to change, framing

Page 8: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

Why do you NEED to negotiate?

Page 9: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

You’re setting the chemistry from the beginning.

Page 10: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

Know Your Adversary

Lassiter Consulting©2011 all rights

Page 11: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

Before you go into an interview…

Company research

Competitive research

Individual research

2‐3 meaty questions

5 good stories

What’s the worst they could throw at you?

Page 12: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

Good stories:

Hint:  pick a problem in which they’ll be interested.

Problem

Action

Result

Page 13: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear
Page 14: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

“The Close”

When you’ve asked someone for coffee…

When the first call comes in from a company to screen you…

When you’re finishing your 1st mtg with the decision maker… 

Page 15: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

Pre‐work: 5 Necessary NumbersLowest and highest numbers

Your market value

Compensation trends

Insider information

BATNAFisher/ Ury “If you have not thought carefully about what you will do if you fail to reach agreement, you’re operating with your eyes closed.”

Lassiter Consulting©2012 all rights

Page 16: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

Timing

Jack Benny timing

“He who mentions numbers first…” (if you break ice first)

Can they afford you?

Lassiter Consulting©2012 all rights

Page 17: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

Negotiate in Round Rooms

Page 18: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

1. The question

2. “It depends…”  OR “…good…”

3. Range

Negotiating Nuances

Lassiter Consulting©2011 all rights

Page 19: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

PollYou’ve just been quoted a salary range for a job. What did they just share with you?

The range, duh.

The portion of the range that corresponds to your experience and previous salary

The bottom quartile

The portion of the range that reflects their interest in you.Lassiter Consulting©2011 all rights

Page 20: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

Negotiating Nuances, part 2

4. Exceed range in broad band. Ask question.

5. Benefits

6. Close

Lassiter Consulting©2011 all rights

Page 21: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

Language and pricing

The only 2 questions they 

can ask:Past

3 levels of response: Broad band

3 essential phrases: “flexibility”

“can you see your way clear 

to…”

“…in your ballpark?”

Future

“good”Answer, 

then ask question 

Lassiter Consulting©2011 all rights

Page 22: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

Your Turn

Page 23: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

3 Points for Today

1. Your reputation precedes you.

2. Know your “adversary.”

3. Negotiate in Round Rooms

Page 24: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

10 Points to Carry Forward:Send Clear Signals Stop Looking for Jobs…

1. It’s not about you.2. Where is the pain?3. Package for the future.

1. Play on the Slopes.2. Track trends.3. Dangle carrots.4. Stuff the Pipeline.

Strategy, Communicate, Close

1. Your reputation precedes you.2. Know your adversary.3. Negotiate in Round Rooms.

Page 25: The Strategy, the Communication, the Close€¦ · Your reputation precedes you. 2. Know your “adversary.” 3. Negotiate in Round Rooms. 10 Points to Carry Forward: Send Clear

The Strategy, the Communication, the Close

HBS Association of Boston

Pam Lassiter

[email protected]