The skills to welcome: the knowledge overcomes the national borders

Gabriele Guglielmi, Presidente EBNT guglielmi@ebnt.it

In E.B.N.T. are present booth the enterprises’ Associations and the workers’ Associations of the tourism sector.

E.B.N.T. is the hightest level of social dialogue in the tourism sector

E.B.N.T. develops activity of: -observatory -training planning

E.B.N.T gives assistance and consuling to enterprises and workers

of the tourism sector

Europe for All - Bruxelles 19/01/07 Gabriele Guglielmi ETLC

http://www.effat.org/public/index.php http://www.iuf.org/

http://www.uni-europa.org/ http://www.union-network.org

http://www.itfglobal.org/etf/ http://www.itfglobal.org/

http://www.etlc-network.eu/etlc

ETLC : Who we are

The European Trade Union Liaison Committee on Tourism (ETLC) was set up as a coordination platform in Brussels in 1995 by the European Industry Federations and the Global Union Federations representing workers in the tourism sector.

The European federations EFFAT, UNI-Europa and ETF represent more than 9 million trade union members in Europe. They are the recognised representatives for their sectors with the European institutions and in the European Social Dialogue with employers’ organisations.

The European Trade Union Liaison Committee on Tourism represents workers in the various businesses providing services to tourism, such as hotels and restaurants, catering, transport, travel agencies, tour operators, leisure parks, tourist offices, tourist guides…

I'm a trade-unionist because I've a bottom/up approach?

Or

I've a bottom/up approach because I'm a trade-unionist?

I look at the world from the weakest people point of view For example the workers, the employees point of view is a bottom/up approach. But the seasonals (migrants, females …) workers point of view is a much more bottom/up approach. The same is for tourists point of view. In the tourism chain, the disabled people point of view, is a bottom/up approach and the benefits of this approach will be

"benefits for all the tourists"

Economic Impulses of Accessibile Tourism for All Federal Ministry of Economics and Technology – Berlin – March 2004 – Documentation Nr. 526

ITALIA 2006: OCCUPATI NEL TURISMO Fonte: elaborazioni Federalberghi-FIPE su dati INPS

ITALIA 2006 MINIMO MASSIMO MEDIA STAGIONALI

661.106 914.840 772.007 253.734

27,74

MEDIA

MASCHI

FEMMINE

ACCOGLIENZA 45,00 55,00

RISTORAZIONE 42,10 57,90

AGENZIE DI VIAGGIO 23,30 76,60

TERME 42,10 57,90

REGIONE MASCHI FEMMINE TOTALE %

VdA 1.695

2.395 4.090 58,56

PIEMONTE 16.798

33.262

50.060 66,44

LOMBARDIA 59.579

95.595

155.174 61,61

TAA 13.784

22.666

36.450 62,18

VENETO 31.805

48.347

80.152 60,32

FVG 4.581

10.516

15.097 69,66

LIGURIA 11.111

14.982

26.093 57,42

EMILIA R. 23.878

52.477

76.355 68,73

TOSCANA 24.139

36.984

61.123 60,51

MARCHE 7.272

13.325

20.597 64,69

UMBRIA 3.555

7.445

11.000 67,68

ABRUZZO 5.863

9.688

15.551 62,30

MOLISE 816

1.282 2.098 61,11

SARDEGNA 10.140

11.932

22.072 54,06

LAZIO 39.182

37.527

76.709 48,92

CAMPANIA 25.219

18.627

43.846 42,48

BASILICATA 2.157

2.178 4.335 50,24

PUGLIA 17.998

14.490

32.488 44,60

CALABRIA 8.394

7.639

16.033 47,65

SICILIA 22.763

14.284

37.047 38,56

ITALIA 330.729

455.641

786.370 57,94

2006: OCCUPAZIONE FEMMINILE NEL TURISMO PER REGIONI

30

35

40

45

50

55

60

65

70

75

VdA PIE LOM TAA VEN FVG LIG ER TOS MAR UMB ABR MOL SAR LAZ CAM BAS PUG CAL SIC

Stagionalità strutturale(Inps, lavoratori dipendenti da esercizi ricettivi italiani, 2004)

0

50.000

100.000

150.000

200.000

250.000

300.000

350.000

2004 - RICETTIVO - Incidenza stagionali per Regione

0

5000

10000

15000

20000

25000

30000

35000

40000

MOL AO BAS UMB FVG MAR ABR CAL PIEM LIG PUG SAR SIC CAM LAZ TOS TAA LOM VEN ER

GENNAIO

LUGLIO

Andamento dell'occupazione

0

200000

400000

600000

800000

1000000

1200000

1400000

1600000

1800000

2006200520042003

Lavoratori dipendenti da aziende turistiche della Valle d’Aosta

gen feb mar apr mag giu lug ago set ott nov dic

2005 4.463 4.454 4.623 3.487 2.129 3.018 5.057 5.249 3.261 2.155 2.219 4.917

2006 5.430 5.488 5.639 4.426 2.654 3.764 5.340 5.789 3.857 2.578 2.405 5.691

gen feb mar apr mag giu lug ago set ott nov dic

2005 2006

ENERO 2007 ESPANA

EXTRANJEROS TOTAL % EXTRANJEROS

COMERCIO AL POR MAYOR 71.175 860.204 8,3

COMERCIO AL POR MENOR 103.319 1.319.802 7,8

HOTELLERIA 210.801 864.121 24,4

TOTAL 385.295 3.044.127

FUENTE: IMMIGRACION Y MERCADO DE TRABAIO INFORME 2007

The aim of B.E.A.TR.I.C. (Building European pAssport for TRansparent and International Certification) is to create purpose-made istruments capable to help the mobility of citizens in the field of vocational training and work, instruments apt to verify concretely the usefulness of the certificates archieved and to describe the competences acquired. The role of such istruments is to ease the description of competences of a subject in order to be easily understoodby the enterprise, thus helping the mobility of workers throughout the Europe. The overriding purpose of the project is to give to the subjects the possibility to promote their knowledge and skills through instruments that allow to use them all over Europe

Labour mobility – McDonald’s style

Hot on the heels of the conference organized by the Committee on 14 September 2006 entitled“Labour mobility – the role of the social partners”, McDonald’s launched its “McPassport” in Brussels in the presence of Commissioner Spidla. The aim of this passport is to provideMcDonald’s employees with greater labour mobility within Europe.

“The option of giving up your job and travelling to another country at your own expense and own risk and searching for a job there already exists today anyway. So what’s so innovative about thismeasure?”, asks Kerstin Howald, Tourism Secretary at EFFAT. “Normally, businesses wishing to encourage their employees to cross-border occupational mobility within the company also shoulder the responsibility for the social framework conditions of this mobility.”

SECTORAL SOCIAL DIALOGUE HORECAEnlarged SSD Steering Committee Meeting

(QUALIFICATIONS PASSPORT)30 November2006 AGENDA

1.Specific aspects to be looked at:a.Content:

Diplomas, certificatesQualifications, skills, competences, trainingLearning outcomesEmployment history

•Who completes the passport? Verification? Authentication?•Format of the passport: Whether the passport should be in paper or plastic or both?•The name of the passport: Career or skills passport?•Country-specific or EU-wide?•User-friendliness vis-à-vis SMEs?•Language?

•Related issues:•The relationship with Europass and the European Qualifications Framework•Compatibility with existing passports?•Issues concerning data protection

Consumi turistici giornalieri (fonte Munster’s University)

accomodation39%

ristorazione24%

leisure7%

shopping13%

Local transport3%

Other services14%

accomodation

ristorazione

leisure

shopping

Local transport

Other services

Consumi turistici giornalieri (fonte Assoturismo)

ricettività22%

affitti9%

ristorazione24%

intrattenimento 9%

serv commerciali 15%

trasporti6%

consumi domestici11%

servizi balneari4%

Figure 3 - Tourism spending in Brazil by sector, 200521

21 Euromonitor, “Travel and Tourism in Brazil,” February 2004, p. 30

A trade-Unionist approach about WTO statistics

Gross Domestic Product per Capita (GDPC)

May be not only a competitiveness index

But Also a: Number of employed workers index Or: a wages level index

Travel & Tourism Competitiveness index of 124 Countries Italy Rank is 33

I’ve analysed the first 40

Than I’ve changed the list with others index:

percentuage of employment in T&T Economy percentuage of employment in T&T Industry percentuage of Gross Domestic Product in T&T Economy percentuage of Gross Domestic Product in T&T Industry

The Countries where the employed index is much more over the average

often there have not:

- a strong Trade Union Organisations

- good laws to protect workers

Where GDPC is under the average

AlsoThe working conditions and the wages level could

be under the average

And

“the distribution of the wealth among the population in that touristics destinations could be inequal”

Rank Country / Economy Score1 Switzerland 5,662 Austria 5,543 Germany 5,484 Iceland 5,455 United States 5,436 Hong Kong SAR 5,337 Canada 5,318 Singapore 5,319 Luxembourg 5,31

10 United Kingdom 5,2811 Denmark 5,2712 France 5,2313 Australia 5,2114 New Zealand 5,215 Spain 5,1816 Finland 5,1617 Sweden 5,1318 United Arab Emirates 5,0919 Netherlands 5,0820 Cyprus 5,07

Rank

Country / Economy

Score

T&T Ind.

GDP %

Employme

nt T&T

Ind %

T&T Ind.In

dex

T&T Eco

GDP %

Employme

nt T&T Eco

%

T&T Eco

n Index

26 Malta 4,96 13,20 18,40 0,72 26,10 31,90 0,82

29 Barbados 4,86 13,10 16,50 0,79 41,40 46,90 0,88

20 Cyprus 5,07 10,70 15,00 0,71 23,30 29,70 0,78

39 Mauritius 4,63 11,80 13,70 0,86 26,30 28,10 0,94

38 Croatia 4,66 9,20 10,60 0,87 20,10 23,10 0,87

34 Tunisia 4,75 9,20 9,00 1,02 18,10 17,00 1,06

57 Morocco 4,27 10,10 8,80 1,15 17,90 15,50 1,15

46 Jordan 4,52 9,20 8,70 1,06 21,10 19,50 1,08

1 Switzerland 5,66 6,20 8,10 0,77 14,30 18,00 0,79

15 Spain 5,18 6,90 7,50 0,92 17,80 19,10 0,93

2 Austria 5,54 6,20 7,30 0,85 16,60 19,10 0,87

22 Portugal 5,05 6,40 7,30 0,88 15,50 17,70 0,88

24 Greece 4,99 6,50 6,70 0,97 15,10 15,90 0,95

58 Egypt 4,24 7,90 6,70 1,18 15,00 12,60 1,19

4 Iceland 5,45 6,30 6,30 1,00 17,40 19,00 0,92

85Trinidad and Tobago 3,79 5,10 6,00 0,85 14,60 17,30 0,84

12 France 5,23 4,40 5,50 0,80 11,40 13,80 0,83

43 Thailand 4,58 6,50 5,20 1,25 14,30 10,70 1,34

40 Hungary 4,61 3,50 5,20 0,67 9,00 8,60 1,05

33 Italy 4,78 4,60 4,90 0,94 10,80 11,90 0,91

Rank

Country / Economy

Score

T&T Ind.

GDP %

Employme

nt T&T

Ind %

T&T Ind.In

dex

T&T Eco

GDP %

Employme

nt T&T Eco

%

T&T Eco

n Index

29 Barbados 4,86 13,10 16,50 0,79 41,40 46,90 0,88

26 Malta 4,96 13,20 18,40 0,72 26,10 31,90 0,82

20 Cyprus 5,07 10,70 15,00 0,71 23,30 29,70 0,78

39 Mauritius 4,63 11,80 13,70 0,86 26,30 28,10 0,94

38 Croatia 4,66 9,20 10,60 0,87 20,10 23,10 0,87

46 Jordan 4,52 9,20 8,70 1,06 21,10 19,50 1,08

15 Spain 5,18 6,90 7,50 0,92 17,80 19,10 0,93

2 Austria 5,54 6,20 7,30 0,85 16,60 19,10 0,87

4 Iceland 5,45 6,30 6,30 1,00 17,40 19,00 0,92

1 Switzerland 5,66 6,20 8,10 0,77 14,30 18,00 0,79

22 Portugal 5,05 6,40 7,30 0,88 15,50 17,70 0,88

85Trinidad and Tobago 3,79 5,10 6,00 0,85 14,60 17,30 0,84

34 Tunisia 4,75 9,20 9,00 1,02 18,10 17,00 1,06

44 Slovenia 4,58 3,40 4,60 0,74 14,60 16,90 0,86

24 Greece 4,99 6,50 6,70 0,97 15,10 15,90 0,95

57 Morocco 4,27 10,10 8,80 1,15 17,90 15,50 1,15

12 France 5,23 4,40 5,50 0,80 11,40 13,80 0,83

54 Bulgaria 4,31 4,60 4,00 1,15 16,00 13,60 1,18

9 Luxembourg 5,31 2,90 3,90 0,74 9,40 13,40 0,70

58 Egypt 4,24 7,90 6,70 1,18 15,00 12,60 1,19

0,60

0,70

0,80

0,90

1,00

1,10

1,20

1,30

1,40

0,60 0,70 0,80 0,90 1,00 1,10 1,20 1,30

Malta

Barbados

Cyprus

Mauritius

Croatia

Tunisia

Morocco

Jordan

Switzerland

Spain

Austria

Portugal

Egypt

Greece

Iceland

Trinidad and Tobago

France

Hungary

Thailand

Italy

Slovenia

Malaysia

Japan

Kenya

Philippines

United States

Argentina

Bulgaria

Luxembourg

Israel

0,70 0,80 0,90 1,00 1,10 1,20 1,30 1,40

Malta

Barbados

Cyprus

Mauritius

Croatia

Tunisia

Morocco

Jordan

Switzerland

Spain

Austria

Portugal

Egypt

Greece

Iceland

Trinidad and Tobago

France

Hungary

Thailand

Italy

Slovenia

Malaysia

Japan

Kenya

Philippines

United States

Argentina

Bulgaria

Luxembourg

Israel

Survey of more than 500 business executives conducted by Grant Thornton LLP 2007 september

72% of respondents believe that government should regulate companies for their effect on the environment and 56 percent said companies should be regulated for their effect on human rights and labor

The three greatest benefits of enacting corporate responsibility programs are: improves public opinion, improves customer relations and attracts/retains talent.

Wohnen und Schlafen

Ankommen und Orientieren

Erinnern und Bestätigung finden

Essen und Trinken

Freizeit und Sport

Service und Assistenz

Unterhaltung und Kultur

Ausflug und Shopping

Vorbereiten, Informieren und Buchen

Anreise

Bildquelle: ADAC (Hrsg.) (2003): Barrierefreier Tourismus für Alle. München

Abreise

The skills to welcome: the knowledge overcomes the national borders

Gabriele Guglielmi, Presidente EBNT guglielmi@ebnt.it