The simple equation for more choicersd407.org/staff/benefits/health_care_comparisons/Aetna...
Transcript of The simple equation for more choicersd407.org/staff/benefits/health_care_comparisons/Aetna...
The simple equation for more choice
©2017 Aetna Inc.90.25.203.1-PA (3/17)
What matters most to you?
Choice
Network Access
Member Experience
Cost
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Two health plan options
Broad network PPO vs an Accountable Care Network
Office visit or Urgent Care vs Teladoc
Calling customer service or starting a web chat
The list goes on!
Aetna is proud to be one of your new choices
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PPO:Broad network
Comprehensive choice of
doctors and hospitals
No referrals required
Discounts that save members
and your plan money
Provider nominations accepted
to further expand
Network Access –choices to fit your personal needs
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Aetna Whole Health: Select group of doctors and hospitals providing more integrated care at a more competitive cost
Providers with great reputations
No referrals required
Proactive communication and care
Simple, guided experience
within a connected system
Our network includesThe PolyclinicProvidence-Swedish (including PacMed™*) Rainier Health Network (CHI Franciscan Health Northwest Physicians Network) doctors and facilities with:
Primary care offices Hospitals Urgent care centers
Visit www.aetna.com/docfind for the most up-to-date information on doctors and facilities.
1,000+ primary care providers
9,950+ specialists
14 hospitals
32 urgent care centers
*PacMed is a trademark of Pacific Medical Centers
Aetna Whole Health –Puget Sound network provider summary
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If you suffer from chronic conditions or more serious health issues, we go beyond traditional nurse support.
Member Experience: Tools and resources to help you on your health journey – no matter your current state
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Early identification of members in need
Holistic evaluation of needs
Caring, inspirational support
Guidance through digital care programs
Self-referral for chronic conditions
Help with home health needs
One: one nurse relationship for you –and your whole family
CMS, NCQA, and Leapfrog Data
Compare hospitals based on patient safety, member experience, and other data
Read patient reviews through DocSpot
Provider Quality Information
Weekend warrior? Stressed at work? Not feeling so well?
Member Experience:Tools and resources to help you on your health journey – no matter your current state
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Most affordable option
More convenient and timelier alternative to Emergency Room (ER) and Urgent Care (UC) visits for non-emergency medical care
Extremely convenient eliminating the need to arrange for transportation or travel, childcare, and time off from work just to visit a doctor
Phone or video consultations
Available 24/7
Telemedicine
Fitness memberships
Home exercise equipment
Nutritional supplements
Hearing aids and batteries
Phone or video consultations
Weight management programs
Health related books and videos
Alternative therapies
Discount programs
When members use our digital tools they can:
Spend less -
Average $170 savings in out-of-pocket costs from using cost estimation tool1
Get the answers they need -
93% have a better sense of the right treatment option for them after using health decision support tool2
Everyone benefits from a better member website
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1 Aetna Informatics & Product Strategy Member Payment Estimator Study, 2012
2 Survey of Health Decision Support program viewers from January 1 to December 31, 2015
Aetna.com
Improved cost transparency
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Compare Procedure Costs
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Compare Procedure Costs
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Personalized to You and Your Plan
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Compare Prescription Drug Costs
If you’re in good health, great! Keep up the terrific work.
Health coach:
The next level of engagement with one-on-one support
Combination of coaching and tools
Member Experience: Tools and resources to help you on your health journey – no matter your current state
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Simple Steps:
Self-guided online health information, resources and tools
Personalized wellness programs
Coach Member
Concierge provide members with information when they need it
One number to call
First call resolution
No member homework
Find Teachable Moments aroundbenefits, tools and resources
Motivational interviewing
Communicate : Phone, secure email, text, live chat
Schedule provider appointments
Connections to resources in/outside of Aetna
Customer service without limits
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Concierge: 1 855 878 4101
Monday through Friday, 8 a.m. to 6 p.m. Pacific time
WEA Select Website: https://www.weaselect.com/
Aetna Microsite: https://www.weaselect.aetna.com/
Contact Information
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Thank you!
Together, Aetna and WEA
will make health care more
convenient, effective,
and affordable for you
and your families.
Our promise
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