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The Silent ‘P’
Speaker: Andrew FriarEndurance IT
Monday, 13 June 2011
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The Silent ‘P’ = ‘People’
Monday, 13 June 2011
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A popular misconception is that only one ‘P’ is required to fix all the
rest.
Many organisations believe this is the
‘Product’.
Monday, 13 June 2011
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Disclaimer
Not the ITIL Change Process
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‘People’ Change
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ITIL = Change
Monday, 13 June 2011
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70%Monday, 13 June 2011
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Chaos Report
• Successful means on-‐.me, on-‐budget, and with all features and func.ons as defined in the ini.al scope; challenged means late, over budget, and/or with less features and func.ons than defined in the ini.al scope; failed means cancelled prior to comple.on, or delivered but never used.
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Doing the same thing twice and expecting a different outcome is a sign of insanity
attrib. Albert Einstein
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So What is the Problem?
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It’s not the Products!Middle Managers?
Emplo
yee Resi
stance
Poor Project Management
Sponsorship
Ineffective
Communications
Fatigu
e
Saturation
Leadership
History
Monday, 13 June 2011
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It is a lack of ‘Focus’ on the People aspects of change.
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Some Examples
Cabramatta Car park $5.9m
“Solution Development Toolset Refresh”Negative ROI?
Previous ITIL initiatives?Monday, 13 June 2011
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So What can YOU do?
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Articulate the
Vision
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Start with the People in Mind!!
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Take-out the fluffiness of change.
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Monday, 13 June 2011
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Use a Structured Approach
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Kotters 8 Step Change Model1. Create a Sense of Urgency2. Form a Coalition3. Create a Vision for change4. Communicate the Vision5. Remove Obstacles6. Create Short-term Wins7. Build on Change8. Anchor the Changes in Corporate Culture
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Engage a Change
Professional
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“Strategy without tactics is the slowest route to victory.
Tactics without Strategy is the noise before defeat.”
Sun Tzu
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Understand how your Organisation does Change.
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Seek FeedbackSet-up feedback
mechanism
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Communication is a two way thing ‘Use Elephants’
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Understand Your Role in change
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Don’t do it alone
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Form a Guiding Coalition
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Look after yourself
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10 Suggestions1. Articulate the Vision
2. Start with the People in mind
3. Use a Structured approach
4. Engage a Change Professional
5. Develop a Change Strategy and associated tactics
6. Understand how your organisation does change
7. Create Feedback Mechanisms
8. Understand your role in change
9. Don’t do it alone, form a guiding coalition
10.Look after yourself
Monday, 13 June 2011
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[email protected] http://www.enduranceit.com.autwitter: ajfriar
Ensure IT Succeeds into the future
Monday, 13 June 2011