The Service

Dorset Waste Partnership

Bin Delivery

Dorset Direct Training

Councils Working Together

The Service

The new service will collect:

• A weekly food waste collection

• An extensive fortnightly recycling collection

• A fortnightly rubbish collection

• An optional charged garden waste service

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Non Standard Service – bags and boxes

If a property has been assessed by a DWP officer and deemed unsuitable for wheeled bins the resident will have received a letter to let them know that they will be receiving a non standard service

Residents using a non standard service will still have their rubbish restricted to encourage recycling- they will only be allowed to put out two blue sacks a fortnight

Properties in tranche 2 area that are serviced by a restricted access vehicle should also have wheeled bins (this is different to how it was in tranche 1)

Timetable

Part of East Dorset and North Dorset• First collection – 10th June • First delivery of household containers – Monday 15th

April (end 24th May)• First delivery of shared communal containers-

Monday 27th May after the last rubbish collection (end 7th June)

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Delivery Process

• To 42,000 households between 15 April to 7 June• Bins provided by Craemer UK (stored at two depots,

Henstridge Airfield, Blandford Brewery)• Sub-contractor TJK Logistics – delivering all the

containers and info packs• 4 vehicles delivering at any one time• A DWP staff member (pilot) will be with each delivery

to answer resident enquiries on the ground (subject to available resources)

• TJK will have ‘deflection cards’ to use when no DWP staff are available on site

Containers distributed all at the same time

• Wheeled bins for standard service or bags and boxes for non standard service

• Food caddies (7 litre inside the 23 litre)

• Information pack through the door

Delivery vehicles will cause some temporary hold ups…

Bin identity

•Wheeled bins will be electronically scanned

• Unique reference number logged to property

• If someone’s bin is lost or stolen we can find it if it turns up at someone else's property

• Bins also have a serial number on the back of the bin (which doesn’t relate to the chip number)

• Residents can identify their bin by writing their house number on the lid

Bin Delivery - FAQs

Q: Do I need to be at home to receive them?A: No

Q: What if I am away?A: Could ask a friend, neighbour or relative to move containers to

suitable location until you return.

Q: Can you tell me which day they are due?A: No, delivery schedules expected to change however check DfY

for regular updates

Q: Where will my bins / containers be left?A: Just inside boundary of your property, if “assisted collection” at

agreed collection point or next to door

Bin Delivery - FAQs

Q: What exactly will I receive?A: The majority of households will receive the following

standard containers:• a 240-litre grey wheelie bin with a green lid for

recycling • a 140-litre grey wheelie bin with a grey lid for rubbish • a 23-litre lockable, brown container for food waste • a 7-litre brown kitchen caddy for food waste

(delivered inside the 23-litre container)

Non wheelie bin properties to receive alternative containers e.g. bags and boxes

FAQs – Information Pack

We will also put an information pack through their letterbox, which includes:

• a guide to using the new service• two stickers for your recycling containers• your new collection calendar (starting from the first

collection of your new service)• a reusable bag for recycling batteries, and• a free sample of compostable caddy liners

Bin Delivery - FAQs

Q: When will optional garden waste containers arrive?

A: If registered interest before 28 February then you should receive you container at the same time as the other containers. Year subscription commences date of first collection. The calendar will be posted separately.

Q: When do I start to use the new service containers?

A: From up to two weeks before your first collection (first collection identified on calendar)

Bin Delivery – FAQs – Old bins

North Dorset- Gillingham trial area

Brown 140 litre food and cardboard bins will be collected to be recycled after last collection*

(w/c 3rd June will be collected)They keep their 140 litre blue rubbish bin which is already collected

fortnightly, and they keep their existing boxes for glass

*properties will receive a letter informing them their brown bin will be collected on the last collection before the new service starts.

Old bins (privately bought) will not be collected:Use for garden storage, water butt or take to HouseholdRecycling Centre

Bin Delivery - FAQs

Q: Where can I get more compostable food caddy liners?

A: Local shops* and supermarkets. Minimum size - 7 litres.

* See separate list

Q: Can I request alternative containers?

A: You can but we would encourage you to try the containers you have got delivered for a couple of months before requesting a change. If you request a change now we are unlikely to be able to action it for 12 weeks as we’re in a busy period.

Bin Delivery FAQ’s

The lid on my bin is broken, can I have a new one?

The lids on the wheeled bins warp while they’re stacked up prior to delivery, once the lid gets some sunlight on them they will return back to their ‘memory’. To encourage this you can put a brick on the top of the lid to weight it down.

Flats and communal properties

• Still in the process of writing to communal properties• Their bins will be delivered separately to the

householders bins• They will be delivered after their last collection, on the

w/c 27thMay or 3rd June• Old bins no longer to be used with the new service

will be removed (to fit the new bins in). Many containers will be reused and therefore relabelled

Key – Main service

Calendar key:    

Day = Collection day (recycling, rubbish and food)

B = Blandford (used as largest town in Tranche 2)  

 

1 = Starts with recycling  

2 = Starts with rubbish  

Questions?

www.dorsetforyou.com/recyclefordorset

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