The Secret Life of Electronic Health Records
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Transcript of The Secret Life of Electronic Health Records
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The Secret Lifeof EHRs
Scott Lind
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minutes 20things 3
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minutes 20things 3
+1 digression
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design • culture • opportunity
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acute care environment
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pneumonia screenings
28%
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catheter-associated UTI
51%
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MRSA infections
43%
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physiological
safety
belonging
esteem
self-actualization
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functional
reliable
usable
pleasurable
− Aarron Walter
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functional
reliable
usable
pleasurable
− Aarron Walter
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Does the patient smoke?“ ”
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design • culture • opportunity
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design • culture • opportunityincrease safetyimprove outcomesreduce costs
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thisisindexed.com
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user roles
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context of care
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<digression>
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Evaluator Effect
4 sessions
93 problems
4 evaluators
Jacobsen, Hertzum & John, 1998
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severe problems on a single top ten list
56%
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0
severe problems on all top ten lists
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CUE-2 Molich, 1998
9 teams
3 weeks
310 problems
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25%
problems reported by more than one team
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2%
problems reported by more than half of the teams
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0
problems reported by all teams
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CUE-8 2009
15 teams
5 tasks
quantitative testing
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Rent an intermediate size car at Logan Airport in Boston, Massachusetts, from Thursday 11 June 2009 at 09.00 am to Monday 15 June at 3.00 pm. If asked for a name, use John Smith, email address [email protected]. Do not submit the reservation.
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time on task to rent a car
0
125
250
375
500
A B C D E F G H J K L M N O P
328306
451
251
148195207
108
157
209210
323
134133180
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time on task to rent a car
0
125
250
375
500
A B C D E F G H J K L M N O P
328306
451
251
148195207
108
157
209210
323
134133180
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usability safety
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</digression>
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design • culture • opportunity
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“Creating good user experience is not a design problem, it’s a power struggle.”− Alan Cooper
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Dear AmericanAirlines
− Dustin Curtis
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Everyone believes in UX
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Everyone believes in UX
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“ Your job as a user experience person is to cultivate a culture where good design has a leading voice at the table. ”− Aza Raskin
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design • culture • opportunity
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functional
reliable
usable
pleasurable
− Aarron Walter
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In the last six weeks, have you spent more than two hours watching someone use your design or a competitor’s design?”“
− Jared Spool
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You can observe a lot by watching.”“− Yogi Berra
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Time savingEfficient
Easy to use
Usable
Simple
Responsive
Approachable
Flexible
Friendly
Clean
Meaningful
Effortless
Fast
Impressive
Comprehensive
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Marco Armant, August 2010
2006
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2007
Marco Armant, August 2010
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2010
Marco Armant, August 2010
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Escape Velocity− Amir Khella
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thank you